PayPal Software Reviews

“customer support issues”

Pros

Honestly I can't think of anything positive to say about this company.

Cons

Your customers might have an acceptable experience at first but the moment a problem comes up, that changes quickly.

“Quick setup and clear overview”

Pros

Getting everything set up was fast and simple and it gives a really good overview of everything.

Cons

The features are different between the app and the website. It would be much better if the app included more functions.

“Trusted brand with handy templates”

Pros

Using it has been really simple for me on both sides, whether I'm the seller or the customer. The brand is widely recognized so people tend to trust it right away. I can also add my own branding to the invoices I send and being able to save templates for the ones I use most often is very convenient.

Cons

One issue is that the email sent to customers can sometimes look a bit like a phishing message so a few people end up calling me to confirm that the invoice actually came from me.

“quick to launch”

Pros

Since most services already connect with it, getting everything set up and running doesn't take much effort.

Cons

Having to sign in every time I want to use it is something I don't care for.

“Trusted platform people recognize”

Pros

PayPal is a widely recognized payment processing platform and that familiarity really helps. Most customers already know it so they feel more comfortable and confident when making payments through it.

Cons

The transaction fees can build up over time although that's a pretty common issue across nearly all payment processing platforms.

“Invoicing is useful, support is not”

Pros

Sending invoices is really convenient even though I'm not a fan of how the layout is arranged. Their approach to safety and security is extremely strict and it can take just about any kind of payment.

Cons

The security measures were solid but spending fifty minutes on the phone more than twice a day did absolutely nothing to solve my issue. An automatic payment was pulled from my account because of a chargeback and the lack of response from their team was incredibly upsetting.

“Beginner-friendly interface”

Pros

The interface is very beginner-friendly and simple to learn which makes getting started with it feel pretty natural.

Cons

On the downside, sending money or adding funds has been difficult on my side.

“Realtime payouts for freelancers”

Pros

Something that really stands out is how quickly the money arrives. For our company since most of our team works as freelancers, this has been a reliable way to pay them right on time. Because we work with fixed monthly retainer packages, we're also able to set up automatic payments for freelancers which takes a lot of manual work off our payroll staff.

Cons

The part we're not happy with is the fees. We expected there would be charges but many of our freelancers keep pointing out that the exchange rate is much lower than what they get with services like Wise, Remitly and similar platforms.

“Best payment service”

Pros

It's the best payment service I've used, automatic and very practical for day-to-day use.

Cons

I still think the price should be lower especially since we pay for it every month.

“Excellent for small business payments”

Pros

Overall it's an excellent platform for receiving payments and it works really well for small businesses.

Cons

My biggest complaints are mainly around currency conversion, along with a few minor frustrations with the user interface.

“Fast multi-currency transfers”

Pros

Handling transfers in multiple currencies is really fast, there's no tax liability involved and it feels very secure to use.

Cons

It is a little expensive although it still feels worth every penny and the customization options can be somewhat rigid.

“Trusted by customers”

Pros

Being one of the most recognized and trusted names among consumers really carries a lot of weight.

Cons

Some features can feel a bit overpriced for what you get.

“Convenient payments across apps”

Pros

Using it across different apps has been really convenient and the whole payment process feels very simple to handle.

Cons

It works well when making payments but I've run into problems more than once when trying to get a refund for a purchase.

“Lovely pay-later option”

Pros

Compared with other payment platforms I've used, it usually has quicker payout and balance transfer times. A lot of people already know and trust the platform and plenty of companies and organizations still accept it which often makes checkout more convenient. It's also helpful that they offer pay-later options for my clients.

Cons

It used to feel like one of the most secure and dependable payment processors but over time I've seen too many breakdowns to feel as confident in it as I once did. I've dealt with fraudulent purchases made through my account before which was frustrating. Customer support also hasn't been very helpful in my case, often because language barriers made it hard for them to fully understand or resolve my concerns. Another frustration is how hard it is to adjust the settings so non-technical users can make payments without trouble. I'm also not impressed with the buyer protection. I bought a product that was misrepresented in the listing and even though I couldn't reach the company to complete a return, PayPal still denied the refund. I ran into a similar issue with a business that was shutting down but kept charging me recurring payments long after they had stopped providing the service. Even after I submitted all the documentation they asked for, nothing was refunded and the issue was never properly resolved.

“Recurring payments everyone uses”

Pros

It is such a widely used payment option that people almost everywhere already know and trust it. It works especially well with tourists who want a quicker way to pay and a better conversion rate compared with using banks. The recurring payments feature has been the biggest advantage for me since my clients can keep using it when they rent cars and vans for longer periods.

Cons

The fees could definitely be lower because they start to add up over time. Still, it is not a deal breaker since the service is fast and convenient to use.

“Convenient and secure checkout”

Pros

it is quick and convenient. With just a couple of clicks, the payment is done. It also gives me peace of mind since I don't have to worry about an online store getting hold of my credit card number.

Cons

At this point I really don't have any complaints. It does exactly what I need it to do.

“Satisfied customer”

Pros

Being able to receive money from abroad quickly and without hassle is really convenient.

Cons

I'm still using it regularly and I'm satisfied with it.

“Fast transfers, no complaints”

Pros

It is so easy to handle and the balance transfers happen very quickly.

Cons

No downsides to it at all.

“effortless payments”

Pros

It has been very simple and the security it offers is one of its biggest strengths. It really does a good job on both usability and protection.

Cons

There really are no major drawbacks to using it, aside from the fees that come with certain transactions.

“Handy for sending payments”

Pros

works well when dealing with other people and using it is pretty simple.

Cons

The fees are on the high side which cuts into revenue.