Total 5100 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

ML

Mike L.

Religious Institutions, 11-50 employees

5.0
May 2024

“effortless payments”

Pros

It has been very simple and the security it offers is one of its biggest strengths. It really does a good job on both usability and protection.

Cons

There really are no major drawbacks to using it, aside from the fees that come with certain transactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL

Arlinda L.

Health, Wellness and Fitness, 1-10 employees

4.0
May 2024

“Handy for sending payments”

Pros

works well when dealing with other people and using it is pretty simple.

Cons

The fees are on the high side which cuts into revenue.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

AV

Amanda V.

Arts and Crafts, 1-10 employees

5.0
May 2024

“Perfect for international payments”

Pros

I'm getting ready to use it for international transactions and that matters a lot to me as an artist.

Cons

For some time, I wasn't able to get one but that has changed since the card is now available in the country where I'm living abroad.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PF

Peter F.

Leisure, Travel & Tourism, 1-10 employees

5.0
May 2024

“customers prefer it”

Pros

It has been very user-friendly and since it's such a well-known and trusted platform, customers feel comfortable and confident when making payments.

Cons

At this point I haven't come across anything I dislike about it yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AK

Andressa K.

Automotive, 1-10 employees

5.0
May 2024

“Practical features”

Pros

The app stands out for how practical and functional it is. It handles what I need reliably and offers useful features that make everyday use convenient.

Cons

One limitation is the small number of banks accepted for debit. That can be inconvenient for users who have accounts with lesser-known institutions since support may be restricted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JW

John W.

Security and Investigations, 51-100 employees

5.0
May 2024

“quick payments”

Pros

I appreciate how quickly payments go through. The speed of the whole process is definitely the part I value the most.

Cons

If I had to point out something I like the least, it would be the layout. It works but I do think the design and overall arrangement could be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SJF

Sherlani Jane F.

Retail, 1-10 employees

5.0
May 2024

“Impressed by it”

Pros

I've been using it for more than five years and I'm still really impressed by how quickly transactions go through, whether I'm sending money or moving funds to a bank account. If someone tries to scam you, it also offers the option to get your money refunded which is fantastic.

Cons

The exchange rate for different currencies is a little low.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mental Health Care, 101-500 employees

5.0
May 2024

“Accurate and reliable”

Pros

The app works really well and the payment process for online purchases is accurate and reliable.

Cons

The only downside is that the transaction list for account activity does not update right after a purchase is made, it usually shows up the next day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AN

Altaf N.

Design, 1-10 employees

5.0
May 2024

“Simple to use”

Pros

Found it to be user-friendly and that's honestly the one thing I really appreciate about it.

Cons

When it comes to international payments, the fees are extremely high. It takes roughly 8-9% of the transaction amount which is honestly a lot. Yes, that number is correct. If you plan to handle international transactions, I'd strongly suggest considering another option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Candace S.

Fishery, 1-10 employees

4.0
May 2024

“Money transfers that feel convenient”

Pros

I really like being able to send money to someone for free, whether they already have an account or not.

Cons

That said, the fees for sending money through Xoom are pretty high and really should be lowered.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Utilities, 1-10 employees

5.0
April 2024

“Clear platform and helpful setup”

Pros

The platform is informative and the website feels well organized and simple to use.

Cons

The fees can be expensive when paying for certain products or services.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CH

Cassandra H.

Hospitality, 1-10 employees

5.0
April 2024

“No downsides”

Pros

Handling payments with this has been very simple. It makes payment processing for my company quick, user-friendly and simple to manage.

Cons

I honestly haven't come across any downsides with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IG

Igor G.

Logistics and Supply Chain, 1-10 employees

5.0
April 2024

“Instant payments and low fees”

Pros

Very simple to understand, with little to no fees and transactions that go through quickly.

Cons

I haven't run into any negative issues with them at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DW

Dredia W.

Human Resources, 1-10 employees

1.0
April 2024

“Awful support and no respect”

Pros

Honestly there was nothing positive for me here. I couldn't get in touch with anyone, the reply about not refunding an item I never received was terrible and they just kept making me wait.

Cons

The response was poor and it really felt like the customer was not treated with any respect.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

LB

LUISE B.

Photography, 1-10 employees

4.0
April 2024

“Helpful for international payments”

Pros

Getting payments from outside Brazil became much more manageable with PayPal and that helped me a lot.

Cons

I did run into a few technical issues while trying to complete my payment and I ended up needing help from technical support.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JO

James O.

Human Resources, 1-10 employees

5.0
April 2024

“Trusted option”

Pros

Having it as a payment option really helps win over people who are undecided since it's such a recognizable and trusted service.

Cons

The fees can occasionally seem a little high especially considering how much the company already earns.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Networking, 51-100 employees

5.0
April 2024

“payments in no time”

Pros

I use it very, very regularly. It's really convenient for making quick payments without having to enter my bank card details every time which is fantastic. And when I need to send money to someone, all it takes is having their contact information and the payment is done in no time.

Cons

At this point I honestly haven't come across any negatives.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anoymous

Design, 1-10 employees

5.0
April 2024

“Top choice for global payments”

Pros

Whenever I need to handle international payments, this is the platform I rely on the most. As a freelancer, whether I'm getting paid by a company, an individual or through different accounts, I keep coming back to it as my preferred payment method. Creating invoices and sending payment requests is simple and receiving money from anywhere in the world is why I use it consistently. The only minor thing I've noticed is that the currency conversion rate can be slightly different from the actual market rate.

Cons

If there's one point worth mentioning, it would be the currency conversion rates. At times the exchange rate offered is a bit different compared to other payment alternatives. Aside from that, the service is still one of the best available in the industry.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JJ

john j.

Information Technology and Services, 1-10 employees

5.0
April 2024

“Top-tier payment processor”

Pros

Because it is so widely recognized, it works really well as a payment processor across a lot of applications. It integrates easily with many shopping cart and e-commerce platforms and most people are comfortable using it.

Cons

The fees can build up over time but overall they're still fairly reasonable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS

Tye S.

Internet, 1-10 employees

5.0
March 2024

“clean design”

Pros

Right away, the clean-looking interface makes everything feel simple and user-friendly. Payments go through almost instantly and it's really convenient being able to quickly find people you send money to often or request money from without any hassle.

Cons

One part that really bothers me is the high fee on small transactions. Sending something as little as a dollar to a friend can somehow end up costing around $5 which feels ridiculous. Another downside is that debit or credit card purchases can occasionally take up to a week to finish processing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10