PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PF

Patricia F.

Law Practice, 1-10 employees

5.0
March 2024

I enjoy using it

Pros

I enjoy using it because I can send money and withdraw my funds without any trouble.

Cons

I really don't have any complaints since everything works well. The only thing is that it sometimes takes quite a while for the invoice to be sent to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TM

Tiego M.

Broadcast Media, 1-10 employees

4.0
March 2024

Thankful for it

Pros

Using it helps me get my payments processed in the USA and I'm really thankful for that.

Cons

One issue though, is that their transaction fees are quite high.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LC

Laura C.

Online Media, 1-10 employees

5.0
March 2024

Happy with it

Pros

Honestly I've loved everything about this platform. It's an excellent service to use and the whole experience feels very simple.

Cons

There's really nothing I'd change. I've been happy with everything about it as it is.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TA

Tayeb A.

Design, 1-10 employees

5.0
March 2024

Trusted payments with quick processing

Pros

Using PayPal feels secure and payments usually go through very quickly. It's also a more trusted option for a lot of people since the name is widely recognized compared with other payment methods.

Cons

PayPal takes a percentage from each transaction and if you're moving thousands, those fees can add up to hundreds. Verification also seems to get triggered at random sometimes especially when using a VPN which can end up delaying payment processing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AT

arya t.

Design, 1-10 employees

4.0
March 2024

Solid payment platform

Pros

As a payment gateway, it has been really solid. I had known about PayPal for a long time but I've now been using it regularly for the past two years.

Cons

The payment details feature is something I really appreciate since it gives complete information exactly the way you want it. I see no downsides.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MD

MILENE D.

Online Media, 1-10 employees

5.0
March 2024

Fantastic payment system

Pros

Overall I've been happy with everything but the payment system is especially fantastic.

Cons

At the moment, nothing. In the past, maybe the customer support area.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GC

Garth C.

Consumer Goods, 1-10 employees

1.0
March 2024

Repeated charges and no accountability

Pros

At first, it seemed like a really good way to pay for things but that stops mattering when charges keep going through over and over again.

Cons

The part I dislike most is how they blame everyone else instead of taking responsibility themselves.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

J-RA

Jean - Richard A.

Retail, 1-10 employees

1.0
March 2024

Not recommended

Pros

None at all, I wouldn't recommend it because they show no respect for customers.

Cons

Whenever you haven't made many purchases in a month, they refuse the 4-installment payment option. After that, they treat you like you don't matter and even hang up on you. I strongly advise against using it and I won't be making any more transactions with such mediocre merchants.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SD

Shonda D.

Health, Wellness and Fitness, 1-10 employees

1.0
March 2024

Money missing and zero trust

Pros

At this point there's nothing positive I can say anymore because I don't trust them at all.

Cons

This feels like they're taking money from large numbers of customers. New accounts get created, then requests are made to return your money without your permission and afterward they claim you authorized it. Once that happens, the money ends up completely gone even after they were already caught lying in the first place. On top of that, they then expect you to repay the money they clearly took, plus interest.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SA

sara a.

Higher Education, 1-10 employees

5.0
March 2024

Useful reports and shipping tools

Pros

The reporting features and the dedicated shipping management were the parts I appreciated most.

Cons

The downside was the support service since it is not always available when needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FW

fiona W.

Food & Beverages, 11-50 employees

5.0
March 2024

easy to pick up

Pros

Even as an older employee who doesn't always keep up with fast-moving technology, I've had no trouble using it because it's very simple and user-friendly.

Cons

I haven't run into any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW

Micah W.

Food Production, 1-10 employees

1.0
February 2024

Funds held and money taken

Pros

At least they provide screenshot-worthy evidence so I can keep proof for court later even if they end up deleting the account.

Cons

They hold business funds and take money while claiming it's for security yet at the same time they seem to let money laundering happen through other channels with non-vetted accounts while penalizing legitimate business accounts.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

MR

Michel R.

Computer Software, 1-10 employees

4.0
February 2024

Glad I chose it

Pros

Across the platform, it works really well for making payments and receiving money.

Cons

At the moment, I haven't run into any issues. It's been very satisfying overall.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DM

Derekjr M.

Marketing and Advertising, 1-10 employees

5.0
February 2024

Everyone accepts it

Pros

Almost everywhere online accepts it and the buyer and seller protection adds a lot of confidence when making or receiving payments.

Cons

There are still fees on some types of transactions and accounts do get frozen from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NK

Nikos K.

Airlines/ Aviation, 1-10 employees

2.0
February 2024

False sense of security

Pros

It gives the impression that financial transactions are secure.

Cons

In reality, it feels unsafe and seems to serve only the interests of certain groups.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

JC

Joshua C.

Commercial Real Estate, 1-10 employees

5.0
February 2024

Fast payments and simple flow

Pros

The platform is pretty simple to use and everything moves quickly. Overall it feels simple and convenient to work with.

Cons

Getting used to it took me a bit of time at first but that was more on my side than a problem with the platform itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB

Jessica B.

Broadcast Media, 1-10 employees

5.0
February 2024

payments with refund protection

Pros

Paying through it is convenient and the refund protection gives me peace of mind if a transaction turns out to be a scam.

Cons

its credit option doesn't offer cashback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RT

REYNALYN T.

Business Supplies and Equipment, 1-10 employees

5.0
February 2024

Pleasant experience

Pros

Everything feels user-friendly and gets right to the point which makes the app pleasant to use.

Cons

The conversion fees to my local currency are a little on the expensive side. Still, overall, it's a good app.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MJ

Maike J.

Management Consulting, 1-10 employees

5.0
February 2024

Clear reports

Pros

Payments are handled without any hassle and the summaries are very clear and helpful for bookkeeping.

Cons

they reserve the right to hold back part of the payout when a large number of payments comes in.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Cyril S.

Computer Hardware, 1-10 employees

5.0
February 2024

I've confidence in it

Pros

I use it for all my online purchases and I have complete confidence in the platform.

Cons

The security checks can sometimes become frustrating and it's also difficult to prove an account hack even when you have evidence.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10