PayPal Software Reviews

“Powerful integration options”

Pros

Using it has been really convenient since it's accepted in so many places. Transactions feel secure, global payments are simple to handle and the app is practical to use on the go. It also offers flexibility, useful seller protection solid integration options and instant transfers when needed.

Cons

The downsides are the fees, occasional holds on funds, customer service can be frustrating and invoice creation could be better.

“Horrible service”

Pros

It used to be a solid service but that is no longer the case. At this point they simply do not seem to care about their customers.

Cons

customer service is awful. No one has been able to explain why my account was suddenly restricted after 18 years.

“Runs flawlessly”

Pros

I use it both to receive payments from selling items I want to get rid of and for work as well. I've never run into any issues and the money is transferred within moments even to the card linked to the account.

Cons

I haven't experienced any drawbacks at all. Everything has always worked flawlessly.

“Receive money safely with paypal”

Pros

Getting paid through this platform is very convenient since users can receive money safely and in a user-friendly way without needing to go anywhere beyond their computer or mobile phone.

Cons

Customer support could be faster and more immediate.

“Simple to send money”

Pros

Sending money through it is really simple and making a transfer only takes a simple process.

Cons

The fees for people using this digital wallet are quite high.

“Easy to add cards”

Pros

The platform is simple to use, adding cards and funds to the wallet is simple and it's accepted in nearly all online transactions worldwide.

Cons

It still lacks an installment payment option for international purchases.

“Customer protection is lacking”

Pros

So easy to use, the interface is well designed and getting to the features you need is quick and convenient.

Cons

There is no real customer protection, you can't stop a transaction once it starts, fraud cases are not properly tracked and the customer's concerns don't seem to be taken into account.

“Excellent for payments and transfers”

Pros

Everything works really well for payments and transfers.

Cons

Nothing to complain about because it works excellently for everyone.

“Buyer protection falls short”

Pros

The setup is simple, the interface looks modern and using the app feels simple and user-friendly.

Cons

Buyer protection does not deliver what it promises and payment requests can end up in the app without you really noticing which can be exploited for fraud.

“High fees and weak rates”

Pros

Getting paid directly into my account right away without having to share an invoice is definitely convenient. That said, this isn't really unique to PayPal since providers like Payoneer and Wise offer the same kind of feature as well.

Cons

The transaction charges are just too high and the currency conversion rates are lower than they should be. Losing nearly 10% on every transaction feels excessive which is why I've switched over to Payoneer and Wise now.

“Chose to side with the buyer”

Pros

Even after admitting the buyer received the service and had even attempted to pay me a second time, they still chose to side with the buyer. There is absolutely no excuse for that. I am not going to pay this so-called "outstanding balance" when it means I'm being charged an $18 fee tied to a customer I already delivered the service to. That customer already got what they paid for and now I'm the one losing the money. It's honestly ridiculous. This is the second time something like this has happened to me here and at this point it does not feel like a safe platform for doing business. They need to remove that "outstanding balance" because it is completely unfair. Otherwise, I just will not use it again. Between Cash App and other payment options, plenty of my customers do not even prefer this one anyway and this whole situation is completely messed up.

Cons

They sided with the buyer even though they acknowledged that the buyer did receive the service.

“Customer support you can count on”

Pros

One thing that stands out most to me is the customer support. PayPal has plenty of really useful features but their service team deserves the full five stars because they're always available and ready to help whenever it's needed.

Cons

The part I'm least excited about is the fee for moving money from PayPal to my bank account. That said, every company charges something and PayPal's fee is actually fairly low compared to most others.

“Missing refunds are frustrating”

Pros

Paying with it is very convenient although that can sometimes end up working against you.

Cons

they won't refund your money when your purchase never arrives.

“Refund denied after scam”

Pros

Sending money through their payment system does work and it lets you pay other people or request funds without much trouble.

Cons

I got scammed while sending what I thought was an SBA payment by email and the fraudster was using PayPal to collect the money. Even after I warned them multiple times, that person was still active on the platform. Once I realized what had happened, it was already beyond their 180-day dispute window and they refused to refund the payment.

“simpifies payments”

Pros

It makes payments simple and keeps transactions secure.

Cons

Nothing to report here, it's a very good tool and simple to use.

“Incredible experience”

Pros

it has been an excellent experience for me especially when receiving international payments quickly and securely. The money is transferred automatically to my registered account within up to 3 business days.

Cons

The app has fully met my needs and at least for me, there really aren't any negative points to mention.

“Fast and secure transfers”

Pros

Sending money to other e-wallets is quick, simple and feels very secure.

Cons

The transaction fees for moving payments are extremely high and the customer support is quite disappointing so there's definitely room for improvement for users.

“Convenient card account link”

Pros

Connecting the account to a bank card is really convenient and works well.

Cons

Sometimes it's not possible for us to receive money in certain countries in Africa.

“Quick shopping”

Pros

it feels simple and dependable. Shopping is quick and sending money to friends is convenient since all you need is their email address.

Cons

Moving money between PayPal and a bank account usually takes around 3 to 5 business days. Customer support also doesn't respond to emails so calling is the only real option.

“they blocked my account”

Pros

Out of nowhere, they limited my account without giving any clear reason. I called support twice to find out what happened and both times they told me they would investigate and email me within three days. More than a month has passed and I still haven't received any response.

Cons

After using it for a long time, I used to believe it was secure and trustworthy. That completely changed once they blocked and restricted my account and froze my money.