Rida R.
Retail, 1-10 employees
“Quick shopping”
Pros
it feels simple and dependable. Shopping is quick and sending money to friends is convenient since all you need is their email address.
Cons
Moving money between PayPal and a bank account usually takes around 3 to 5 business days. Customer support also doesn't respond to emails so calling is the only real option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kousay M.
Accounting, 1-10 employees
“they blocked my account”
Pros
Out of nowhere, they limited my account without giving any clear reason. I called support twice to find out what happened and both times they told me they would investigate and email me within three days. More than a month has passed and I still haven't received any response.
Cons
After using it for a long time, I used to believe it was secure and trustworthy. That completely changed once they blocked and restricted my account and froze my money.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
3
Functionality
2
Tobias B.
Hospitality, 101-500 employees
“Fast invoices and clear design”
Pros
The biggest advantage is definitely how incredibly fast invoices and other payments can be processed. The layout is simple, the service is very easy to use and everything is organized in a clear, user-friendly way.
Cons
Up to this point, I haven't noticed any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Des C.
Accounting, 1-10 employees
“Buyer protection that means nothing”
Pros
Nothing at all, just a series of empty promises.
Cons
After using it for the first time, I can already say it will be my last. The advertised buyer protection turned out to be completely meaningless. I was scammed by a fraudulent website and the payment still went through without any issue. When I tried to file a dispute, it kept getting dismissed with no real investigation. Customer support, whether by phone or online, was completely useless and the dispute team rejected my claim outright even after the call center escalated it. I submitted strong evidence, including confirmation from official stores that they had no connection to the fake website, along with a police report and it still ignored everything and let the seller continue. If evidence that strong gets brushed aside, it makes you wonder how it would deal with anyone else's case.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
medarfine z.
Government Administration, 11-50 employees
“Good program with room for improvement”
Pros
It's software that helps with carrying out financial transactions.
Cons
A few improvements would be welcome since it still doesn't let you handle every type of transaction.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
hans gabriel g.
Retail, 1-10 employees
“Lets me shop at stores in other countries”
Pros
It lets me shop at stores in other countries and it's accepted in a lot of places. It also feels very secure and I don't need to have a credit card to make purchases.
Cons
I'd really like to see it accepted by more stores in my country.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian P.
Entertainment, 1-10 employees
“No negative aspects”
Pros
I really appreciate the level of security this system provides throughout the service.
Cons
There's honestly nothing negative worth pointing out about the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angelica S.
Primary/ Secondary Education, 1-10 employees
“Attentive and cooperative team”
Pros
Any time I've needed assistance, the support team has been attentive, professional and genuinely helpful.
Cons
I honestly don't have any complaints, the platform has been excellent overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nadisha T.
Online Media, 1-10 employees
“Fast payments and helpful support”
Pros
Processing payments and getting paid through PayPal has been really convenient. I also appreciate that if there's ever an issue or discrepancy with the account, it usually doesn't take long to get help from a support agent.
Cons
The part I don't like is that my first payment was held for 21 days and they also place holds on funds when I receive amounts over a certain threshold.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marina C.
Apparel & Fashion, 500+ employees
“Works perfectly for us”
Pros
Pretty much everything about it works for me. I feel much safer using it as a payment method instead of giving out my sensitive card details. It's always my first option for online purchases because it's quick to use, simple once you get used to it and very secure. Another big advantage is that it's accepted by almost all online stores and even in many physical shops as well.
Cons
At the beginning, understanding how it worked was not that immediate but after a while it becomes familiar. Sometimes the transfer from the PayPal account to the bank account takes longer than expected although it's not really a major issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karina K.
Accounting, 1-10 employees
“Easy to get started”
Pros
Getting started with it was quick and simple and creating an account took almost no time at all.
Cons
I haven't run into any problems or negative experiences while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tizio Alida B.
Information Technology and Services, 1-10 employees
“Practical for online payments”
Pros
We use it to handle online transactions, whether it's making purchases or paying bills.
Cons
Its availability is restricted depending on the country where you're using it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Abderazak A.
Accounting, 1-10 employees
“Best way to get paid”
Pros
It is simple to use and it's the best way to receive your money.
Cons
I use this app every day because it's very good and I wish it continued success and growth.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Filippo D.
Performing Arts, 1-10 employees
“Fast transfers with zero fees”
Pros
Being able to send money to coworkers, friends and family quickly is one of the best parts especially since it's completely free. The platform is also very simple to use which makes everything even more convenient.
Cons
I really enjoy using it and honestly haven't come across any real downsides, aside from a few very minor bugs in the smartphone app and even those happen very rarely.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Shola O.
Financial Services, 500+ employees
“Trusted platform, painful restriction”
Pros
Back when receiving money in Nigeria was still supported, I used it regularly for many years. It always felt reliable to me and I trusted the platform because their website seemed to have no room at all for compromise when it came to security.
Cons
They later stopped allowing Nigerian users to receive money. That change has continued to affect my online transactions up to now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Accounting, 1-10 employees
“transfers from anywhere”
Pros
You can make transfers without having to travel anywhere.
Cons
It isn't available in certain African countries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matteo A.
Computer Software, 1-10 employees
“Wonderful app”
Pros
Honestly I'm happy with pretty much everything about it, I think it's a fantastic app.
Cons
The only downside I ran into was that, to withdraw money from it without paying fees, I had to link my bank account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karim K.
Cosmetics, 1-10 employees
“Topnotch support”
Pros
Handling financial transactions and making changes is fairly simple and the support team is cooperative when help is needed.
Cons
It does not allow money to be withdrawn to a Redotpay Visa card and sometimes the funds or profits take a long time to be processed.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Tadeh A.
Computer Software, 51-100 employees
“Minimal interface”
Pros
Getting around it is pretty simple. The interface is minimal, the navigation is decent and overall it feels user-friendly to use.
Cons
Customer support has room for improvement. Also, a few processes are only accessible or visible on the desktop version.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Mickael H.
Non-Profit Organization Management, 11-50 employees
“Simple for transactions”
Pros
One thing I really appreciate is how simple and convenient the transactions are with PayPal.
Cons
not every country is eligible to use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10