PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TB

Tobias B.

Hospitality, 101-500 employees

5.0
January 2024

Fast invoices and clear design

Pros

The biggest advantage is definitely how incredibly fast invoices and other payments can be processed. The layout is simple, the service is very easy to use and everything is organized in a clear, user-friendly way.

Cons

Up to this point, I haven't noticed any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DC

Des C.

Accounting, 1-10 employees

1.0
January 2024

Buyer protection that means nothing

Pros

Nothing at all, just a series of empty promises.

Cons

After using it for the first time, I can already say it will be my last. The advertised buyer protection turned out to be completely meaningless. I was scammed by a fraudulent website and the payment still went through without any issue. When I tried to file a dispute, it kept getting dismissed with no real investigation. Customer support, whether by phone or online, was completely useless and the dispute team rejected my claim outright even after the call center escalated it. I submitted strong evidence, including confirmation from official stores that they had no connection to the fake website, along with a police report and it still ignored everything and let the seller continue. If evidence that strong gets brushed aside, it makes you wonder how it would deal with anyone else's case.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

MZ

medarfine z.

Government Administration, 11-50 employees

5.0
January 2024

Good program with room for improvement

Pros

It's software that helps with carrying out financial transactions.

Cons

A few improvements would be welcome since it still doesn't let you handle every type of transaction.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HGG

hans gabriel g.

Retail, 1-10 employees

5.0
January 2024

Lets me shop at stores in other countries

Pros

It lets me shop at stores in other countries and it's accepted in a lot of places. It also feels very secure and I don't need to have a credit card to make purchases.

Cons

I'd really like to see it accepted by more stores in my country.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CP

Christian P.

Entertainment, 1-10 employees

5.0
January 2024

No negative aspects

Pros

I really appreciate the level of security this system provides throughout the service.

Cons

There's honestly nothing negative worth pointing out about the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Angelica S.

Primary/ Secondary Education, 1-10 employees

5.0
January 2024

Attentive and cooperative team

Pros

Any time I've needed assistance, the support team has been attentive, professional and genuinely helpful.

Cons

I honestly don't have any complaints, the platform has been excellent overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NT

Nadisha T.

Online Media, 1-10 employees

5.0
January 2024

Fast payments and helpful support

Pros

Processing payments and getting paid through PayPal has been really convenient. I also appreciate that if there's ever an issue or discrepancy with the account, it usually doesn't take long to get help from a support agent.

Cons

The part I don't like is that my first payment was held for 21 days and they also place holds on funds when I receive amounts over a certain threshold.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MC

Marina C.

Apparel & Fashion, 500+ employees

5.0
January 2024

Works perfectly for us

Pros

Pretty much everything about it works for me. I feel much safer using it as a payment method instead of giving out my sensitive card details. It's always my first option for online purchases because it's quick to use, simple once you get used to it and very secure. Another big advantage is that it's accepted by almost all online stores and even in many physical shops as well.

Cons

At the beginning, understanding how it worked was not that immediate but after a while it becomes familiar. Sometimes the transfer from the PayPal account to the bank account takes longer than expected although it's not really a major issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KK

Karina K.

Accounting, 1-10 employees

5.0
December 2023

Easy to get started

Pros

Getting started with it was quick and simple and creating an account took almost no time at all.

Cons

I haven't run into any problems or negative experiences while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TAB

Tizio Alida B.

Information Technology and Services, 1-10 employees

4.0
December 2023

Practical for online payments

Pros

We use it to handle online transactions, whether it's making purchases or paying bills.

Cons

Its availability is restricted depending on the country where you're using it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA

Abderazak A.

Accounting, 1-10 employees

5.0
December 2023

Best way to get paid

Pros

It is simple to use and it's the best way to receive your money.

Cons

I use this app every day because it's very good and I wish it continued success and growth.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FD

Filippo D.

Performing Arts, 1-10 employees

5.0
December 2023

Fast transfers with zero fees

Pros

Being able to send money to coworkers, friends and family quickly is one of the best parts especially since it's completely free. The platform is also very simple to use which makes everything even more convenient.

Cons

I really enjoy using it and honestly haven't come across any real downsides, aside from a few very minor bugs in the smartphone app and even those happen very rarely.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SO

Shola O.

Financial Services, 500+ employees

5.0
December 2023

Trusted platform, painful restriction

Pros

Back when receiving money in Nigeria was still supported, I used it regularly for many years. It always felt reliable to me and I trusted the platform because their website seemed to have no room at all for compromise when it came to security.

Cons

They later stopped allowing Nigerian users to receive money. That change has continued to affect my online transactions up to now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Accounting, 1-10 employees

5.0
December 2023

transfers from anywhere

Pros

You can make transfers without having to travel anywhere.

Cons

It isn't available in certain African countries.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Matteo A.

Computer Software, 1-10 employees

5.0
December 2023

Wonderful app

Pros

Honestly I'm happy with pretty much everything about it, I think it's a fantastic app.

Cons

The only downside I ran into was that, to withdraw money from it without paying fees, I had to link my bank account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KK

Karim K.

Cosmetics, 1-10 employees

3.0
December 2023

Topnotch support

Pros

Handling financial transactions and making changes is fairly simple and the support team is cooperative when help is needed.

Cons

It does not allow money to be withdrawn to a Redotpay Visa card and sometimes the funds or profits take a long time to be processed.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

TA

Tadeh A.

Computer Software, 51-100 employees

4.0
December 2023

Minimal interface

Pros

Getting around it is pretty simple. The interface is minimal, the navigation is decent and overall it feels user-friendly to use.

Cons

Customer support has room for improvement. Also, a few processes are only accessible or visible on the desktop version.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MH

Mickael H.

Non-Profit Organization Management, 11-50 employees

5.0
December 2023

Simple for transactions

Pros

One thing I really appreciate is how simple and convenient the transactions are with PayPal.

Cons

not every country is eligible to use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CO

Clauco O.

Marketing and Advertising, 1-10 employees

5.0
December 2023

Makes me feel confident

Pros

It's a platform that makes me feel confident both about the safety of my data and about receiving payments. Once all the initial verification steps are completed, the amounts are automatically credited to the registered account.

Cons

It doesn't support other payment options such as recurring payments or installment plans.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Andreas M.

Alternative Medicine, 1-10 employees

2.0
December 2023

Overpriced transfers

Pros

It's simple to use but that's really the only positive thing I can say about it.

Cons

The transactions are far too expensive and heavily limited. Sending euros to Switzerland into a euro account? Not possible. It automatically converts everything into the local currency and then charges outrageous exchange rate fees. Receiving money through it in euros also doesn't work so people always have to send me CHF instead. Overall it feels like a terrible fee rip-off.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

4

Functionality

3