PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JK

joel k.

Information Technology and Services, 1-10 employees

5.0
December 2023

Attractive interface and broad compatibility

Pros

Right from the start, the interface feels visually appealing and it also works well with other platforms which makes it even more convenient to use.

Cons

On the downside, there's a bit too much back-and-forth in the process and the authentication takes longer than it should. Because of that, it also ends up being unavailable in some geographic regions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PG

Philister G.

Accounting, 1-10 employees

1.0
December 2023

Unauthorized charges

Pros

There really isn't anything positive I can point to about this platform.

Cons

As a customer, I'm extremely disappointed. My card information was taken and an unauthorized payment was processed. When I contacted support, they replied saying I had approved the charges even though the date I actually used my card and the date the money was deducted were completely different. I would not recommend using this platform because it handled my card details in a way that felt fraudulent.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

PW

Paul W.

Construction, 1-10 employees

5.0
December 2023

Fraud protection works well

Pros

From the start, it has been very simple to use. Everything feels simple and user-friendly and the fraud detection works really well.

Cons

Honestly I haven't had anything to dislike about it. They do an excellent job overall and provide useful tools for payment processing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GA

Gloria A.

Investment Banking, 51-100 employees

5.0
December 2023

Makes online payments easy

Pros

It's an application that really helps with making payments online.

Cons

Since it's software, there can sometimes be connection issues but overall it's manageable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 500+ employees

5.0
December 2023

Best choice for global payments

Pros

Compared with local apps, this platform lets me receive and process international currencies which is easily its biggest advantage. Exchanging money otherwise can be really difficult so that feature matters a lot. If I ever had to choose a payment solution again, I'd still go with this one without hesitation.

Cons

Every now and then, it runs into errors that can't be fixed right away. I ended up waiting days for the issue to clear although it eventually got resolved automatically.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CK

chaloem k.

Banking, 51-100 employees

5.0
December 2023

Meets our expectations

Pros

It delivers the payments you expect and in practice it turns out to be even better.

Cons

There are still some frustrating errors while using it across different activities.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SS

Stacy S.

Food & Beverages, 1-10 employees

1.0
December 2023

Money taken and not returned

Pros

there was nothing positive about it. The whole process was a complete pain from start to finish.

Cons

My biggest issue is that they took my money and are now refusing to give it back.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

JE

Jesse E.

Automotive, 1-10 employees

3.0
November 2023

frustrating freezes

Pros

Getting around their system felt very simple and using it didn't take much effort at all.

Cons

My account was frozen pretty frequently and there were times I couldn't get to my funds. That had a serious impact on my business.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

BM

Brandy M.

Arts and Crafts, 1-10 employees

5.0
November 2023

cash card convenience

Pros

Ever since they introduced the cash card, it has become incredibly convenient to use. I can pay with the card pretty much anywhere, withdraw cash at ATMs, shop online without any hassle and choose whether to pay through my account or the cash card. They also do a really good job of keeping transactions legitimate and fair and if something goes wrong or you get scammed, they work to help you get your money back. Their customer service has been fair and fast whenever an issue comes up and the invoicing tools are another really useful feature. Overall it comes with a lot of helpful features and I'd definitely recommend it because I rely on it all the time.

Cons

Honestly I haven't come across any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SN

Sumith N.

Consumer Services, 1-10 employees

2.0
November 2023

Poor dispute handling

Pros

Making payments online is pretty simple and it can be used for purchases across the world on all kinds of websites.

Cons

Where it really falls short is customer support for individual transactions. They did not investigate the dispute at all and seemed to favor the seller instead of actually helping. It almost feels like they prioritize business relationships because they are such a large international payment provider. Based on my experience, I would not recommend it to individuals buying personal items like smartphones since I was very dissatisfied with how everything was handled.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

4

Functionality

4

A

Anonymous

Logistics and Supply Chain, 51-100 employees

5.0
November 2023

Quick resolutions

Pros

Everything works really well especially when it comes to processing payments and handling dispute resolutions quickly. It's also very simple to use overall.

Cons

I honestly haven't come across any disadvantages or anything negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PF

pascal f.

Renewables & Environment, 51-100 employees

1.0
November 2023

Security has seriously declined

Pros

There was a time when transactions were properly tracked and felt secure.

Cons

That level of security is no longer there. I ended up losing nearly 2,300 EUR from a single transaction.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

GC

George C.

Aviation & Aerospace, 1-10 employees

1.0
November 2023

disappointed

Pros

I honestly didn't find any real positives worth mentioning.

Cons

The whole experience feels buried in bureaucracy, with too many formalities and unnecessary hurdles to deal with.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

NG

Nelvia G.

Cosmetics, 1-10 employees

1.0
November 2023

Highly unreliable payment option

Pros

cant say anything good about it.

Cons

It's unreliable and I strongly do not recommend it as a payment method.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

AD

Ama D.

Writing and Editing, 1-10 employees

5.0
November 2023

Favorite payout for surveys

Pros

One thing I appreciate most is that it allows all of my money to be deposited especially when I use survey apps like AttaPoll, Poll Pay, Qmee and other survey platforms.

Cons

I really don't have any complaints about it at all, it's basically my favorite payout method.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CJ

Christopher J.

Music, 1-10 employees

5.0
November 2023

Versatile finance companion

Pros

It works really well for handling finances in a lot of different ways which makes it very practical to use.

Cons

Honestly I haven't come across anything negative while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Accounting, 1-10 employees

1.0
November 2023

Awful company to deal with

Pros

Honestly there's nothing positive I can say. It's a horrible company to do business with.

Cons

The employees came across as arrogant, there was no sense of fairness at all and the overall experience was terrible.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

ANO

Ahmad Nathanael O.

Food Production, 101-500 employees

5.0
November 2023

Simple for beginners

Pros

The setup is easy even if you're a complete beginner.

Cons

Unfortunately, the money transfer fees feel hidden and aren't clearly disclosed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 51-100 employees

5.0
November 2023

Fast international payments

Pros

Sending and receiving money internationally feels much more convenient with PayPal and the platform is very user-friendly since it doesn't require much time or technical know-how to use.

Cons

The frustrating part was linking my bank account to the app because I ran into a lot of issues during the process and I'm still not sure whether it was a technical problem or something else.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NN

Ntokozo N.

Arts and Crafts, 1-10 employees

5.0
November 2023

Receiving money worldwide

Pros

I really appreciate how it lets you receive money in practically any currency from anywhere in the world which makes international payments much more convenient.

Cons

You need an internet or data connection to access and use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10