PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EBK

Essodong Bawélé K.

Graphic Design, 1-10 employees

4.0
September 2023

Practical and accessible payments

Pros

Getting started with it is simple and using it day to day feels very accessible.

Cons

Recovering funds after a cancellation is honestly a real headache and it also feels almost outdated in several African countries.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JS

Jing S.

Government Administration, 500+ employees

2.0
September 2023

Serious security concerns

Pros

Since it's connected to my credit card, it lets me pay for online purchases without much hassle.

Cons

The security feels extremely weak. It seems like money can be taken from your account without your permission.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

ST

Sandip T.

Information Technology and Services, 11-50 employees

5.0
September 2023

Can easily transfer amount to my bank

Pros

Getting paid for my work from different websites in dollars through this platform has been really convenient and I can transfer the amount to my bank account in Indian rupees without trouble. I've also had a positive experience using it for purchases on the Myntra app, where the payment process was hassle-free.

Cons

The money transfer fees are on the higher side compared to what I'd prefer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RC

Raffaele C.

Design, 1-10 employees

4.0
September 2023

I choose it whenever I can

Pros

Whenever I need to handle online card payments, I usually choose it whenever it's available because it feels more secure and it's fast. The money transfer feature is also really useful since it lets you send funds to anyone, regardless of which cards they use.

Cons

One frustrating downside is password recovery. If you forget your password, there's a real risk of getting everything locked for what feels like forever, at least that was my experience, around 374 days.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

MS

Milton S.

Events Services, 1-10 employees

4.0
September 2023

Great fit for my business

Pros

It's very user friendly which is something I already knew from using it personally for years so choosing it for business felt like a natural fit.

Cons

Everything seemed excellent at first, right up until I began using it for payment processing. Payments themselves went through without any problems but the real frustration started when received funds were held for weeks at a time. That part was definitely not okay.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DG

Domingo G.

Marketing and Advertising, 1-10 employees

5.0
September 2023

Works with every shopping cart

Pros

Works with pretty much every shopping cart so integration is standard and widely supported. The pricing isn't overly expensive, it's trusted by almost everyone and having access to your money when you need it is a big plus.

Cons

Getting it set up can be somewhat tricky for the average person and in some cases you may need to hire a programmer to handle the installation. On the seller side, there are also so many options that the interface can feel a bit disorganized.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MR

Melissa R.

Business Supplies and Equipment, 11-50 employees

4.0
September 2023

Good experience overall

Pros

Using it for both banking and payment processing has been a really good experience. Everything feels very simple to use and I genuinely love how convenient it is.

Cons

I honestly haven't run into any problems with it. The service has been excellent overall.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

EJ

Emily J.

Writing and Editing, 1-10 employees

2.0
September 2023

Poor security and fraud handling

Pros

At first, being able to send and receive money quickly was a feature I appreciated, at least before my money was stolen.

Cons

The biggest areas that need work are security, payment processing and fraud protection. Money was taken from my account and I never recovered it. Those issues need to be fixed before I would ever consider using the service again.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

MV

Max V.

Government Administration, 101-500 employees

4.0
September 2023

Never disappoints

Pros

Without a doubt, it's the best secure online payment service I've used.

Cons

Honestly I've never been disappointed by it so I think it works really well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

ZS

Zeghoudi S.

Security and Investigations, 51-100 employees

5.0
September 2023

Incredible card protection

Pros

appreciate the strong level of security it offers for protecting bank cards.

Cons

Getting it activated can be difficult in certain countries.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

ADK

Akpédjé Donalde k.

Hospital & Health Care, 11-50 employees

4.0
September 2023

Handles payments well

Pros

What stands out is how secure this software feels and it really makes handling payments much more convenient.

Cons

I don't have anything negative to point out about it at the moment.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SFK

Sylvie Florence K.

Retail, 1-10 employees

5.0
September 2023

Well designed interface

Pros

It is one of the best online payment processing tools I've used. It feels very secure, dependable and really simple to work with and the interface is well designed and pleasant to use. Overall it's a very worthwhile solution.

Cons

It's a very good platform overall but the support team doesn't seem technical enough for my needs and there are also frequent restriction issues that come up quite often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ED

Emmanuel D.

Financial Services, 1-10 employees

4.0
September 2023

good payment option

Pros

A really good payment option, PayPal feels very secure and dependable for making payments online. It also lets you create invoices online and use it for online purchases which adds a lot of convenience. I also appreciated these features and overall it's a safe payment method that I would recommend.

Cons

It is consistently available and feels very secure, reliable and simple to use for online payments. I haven't had any issues with my account but there are times when the account restrictions feel excessive. I hope those limitations will be reviewed and improved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

A

Anonymous

Environmental Services, 101-500 employees

5.0
September 2023

Stays up to date

Pros

It's simple to use, has no binding constraints and stays consistently up to date.

Cons

I'm not sure whether it's an IT-related issue but for some products I want to buy, I'm asked to link a credit card to my account. At the moment I'd rather not do that since I'm fine topping up by bank transfer whenever needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TL

Tyson L.

Building Materials, 1-10 employees

4.0
September 2023

Outstanding way to pay online

Pros

It gives me a secure and convenient way to pay online. The platform is widely trusted, simple to use and the buyer protection adds a lot of confidence which makes it really worthwhile for me.

Cons

Not happy with the transaction fees it charges.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

LS

Lynn S.

Arts and Crafts, 1-10 employees

1.0
September 2023

Terrible dispute handling

Pros

The people reviewing disputes seem completely clueless. Their dispute resolution process makes no sense at all.

Cons

This is the worst. They do not protect your payment if you get scammed by someone offering a fake service they never actually deliver.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SR

Stephanie R.

Marketing and Advertising, 1-10 employees

4.0
September 2023

Quick setup across platforms

Pros

Getting started with it is simple across different environments, whether you're running an online store or offering services.

Cons

On the downside, integrations can suddenly stop working after updates and the latest ecommerce releases tend to come with plenty of bugs.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

AB

Abhinav B.

Motion Pictures and Film, 51-100 employees

5.0
September 2023

verification that feels reassuring

Pros

One thing that really amazed me about PayPal is the way they handle account verification in reverse. Normally, when you sign up somewhere, you have to send a small deposit yourself to confirm the account. With PayPal, you just enter your bank details and they send a tiny amount to your account instead. Then you use the last 3 or 4 digits of that deposit on the PayPal site to verify everything. That approach feels very smart because it keeps me engaged as a customer while also reducing the risk of exposing my personal bank details to third-party servers.

Cons

I'm not able to use my Visa-based gift cards with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG

Marissa G.

Hospital & Health Care, 500+ employees

5.0
September 2023

Love using it daily

Pros

Super simple app to use and I end up using it for just about everything.

Cons

friends can see who you're sending money to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MJC

Mary Jane C.

Construction, 11-50 employees

5.0
September 2023

Excellent long track record

Pros

It has been around for years and that long track record really shows. It has continued to expand, build partnerships and keep updating as times change. It feels dependable, established and likely to remain a solid option for a long time. The security is especially strong and well thought out.

Cons

Honestly I need that level of protection more than anything but it can still be frustrating when some of my purchase options get blocked because the system is trying to protect me from scammers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10