Total 5100 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MG

Marissa G.

Hospital & Health Care, 500+ employees

5.0
September 2023

Love using it daily

Pros

Super simple app to use and I end up using it for just about everything.

Cons

friends can see who you're sending money to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MJC

Mary Jane C.

Construction, 11-50 employees

5.0
September 2023

Excellent long track record

Pros

It has been around for years and that long track record really shows. It has continued to expand, build partnerships and keep updating as times change. It feels dependable, established and likely to remain a solid option for a long time. The security is especially strong and well thought out.

Cons

Honestly I need that level of protection more than anything but it can still be frustrating when some of my purchase options get blocked because the system is trying to protect me from scammers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

PB

Philip B.

Publishing, 1-10 employees

5.0
September 2023

Useful integrations

Pros

Reliability and simple usability are the strongest parts of PayPal. Its integration with retail businesses makes payment processing fast, efficient and dependable.

Cons

I haven't run into any issues while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

samba m.

Banking, 1-10 employees

4.0
September 2023

Business-friendly

Pros

It really matters for a business to have something that feels friendly and approachable when dealing with people.

Cons

I can't see why anyone would dislike it, it feels like one of the best opportunities available for everyone.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

WR

walid r.

Photography, 1-10 employees

5.0
September 2023

fantastic software

Pros

Across a huge range of online platforms, it is accepted and that alone makes it incredibly convenient. It gives both individuals and businesses a secure way to send and receive payments which is a big reason it remains such a reliable option.

Cons

A frequent downside with it is the cost tied to international payments and currency conversion. Those fees can be pretty high and when you're dealing with foreign currencies, they can noticeably cut into the amount users actually end up receiving.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PV

Patricia V.

Writing and Editing, 1-10 employees

5.0
September 2023

Comfortable and secure payments

Pros

Even though I don't use it very often, it feels comfortable and secure and up to this point I haven't run into any issues.

Cons

I honestly haven't had any problems with it so far. The only thing that could make it better is having a guide to help users learn more.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

Mahdi S.

Banking, 500+ employees

5.0
September 2023

Fast and hassle-free payments

Pros

Paying with it is really simple and sending transactions through it is just as convenient.

Cons

Can't point to any real downsides because it works really well and makes everything feel so convenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YV

Yosue V.

Design, 1-10 employees

5.0
September 2023

Secure payments with confidence

Pros

feels very simple and it gives me a lot of confidence whenever I want to make a purchase. I can also fund it with credit cards securely which makes the whole process feel reliable and safe.

Cons

The fees seem a bit high to me and it would be better if there were more fee options available so users could save a little on commission costs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Computer Software, 101-500 employees

4.0
September 2023

Better security

Pros

PayPal has been a better payment gateway platform for me especially when it comes to security. It feels more dependable and gives a lot more confidence while handling transactions.

Cons

I've noticed that there are still some loopholes in the payment conversion part and that area could definitely be improved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

FS

Francisco S.

Automotive, 11-50 employees

5.0
September 2023

Perfect for our needs

Pros

There are times when we need to pay designers or other external collaborators in different countries and this works really well for handling those payments.

Cons

For what we use it for, it's been perfect, simple, secure and exactly what we need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CP

Cristian P.

Market Research, 51-100 employees

5.0
September 2023

reasonable transaction fees

Pros

It has been pretty simple for me. The interface is user-friendly, it's simple to navigate and the transaction fees are quite reasonable too.

Cons

I'd really like to see more ways to fund my account. I've checked different websites and support articles but it looks like some features still aren't available in every region.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Alessandro R.

Farming, 1-10 employees

5.0
September 2023

Helps avoid scams

Pros

Using it is quick and convenient, with a simple setup that works well. Most importantly, when the right transfer options are used, it can help avoid scams and make transactions feel much safer.

Cons

There are no drawbacks to mention here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Autumn B.

Cosmetics, 1-10 employees

5.0
September 2023

handy integrations

Pros

This product has been very simple and I appreciate how well it connects with the different apps it offers. It also feels secure, supports recurring payments and works really well for online shopping. Overall it makes handling payments very convenient.

Cons

I don't care for the automatic fee charged when a payment comes in and then there's another fee if I want to transfer the money right away. Lowering those fees would definitely be helpful although it still doesn't stop me from using the service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB

Mansi B.

Biotechnology, 1-10 employees

4.0
September 2023

free signup is a bonus

Pros

Getting started with this app didn't cost me anything which was a nice bonus. It's also very convenient to use and the overall experience feels user-friendly for everyday transactions.

Cons

One issue users may run into while using this app is the fee charged on business transactions. It can take around 1% of the amount being transferred which can add up over time.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

TC

Trisha C.

Pharmaceuticals, 11-50 employees

5.0
September 2023

Amazing way to handle purchases

Pros

Whether I'm sending money, receiving funds or paying for something online, it has been a really convenient option. It works well for all of those needs and has been a solid way to handle purchases too.

Cons

Up to this point, I really haven't run into any problems using it so I don't have much negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RD

Rahul d.

Hospital & Health Care, 500+ employees

5.0
September 2023

Good for handling invoice processing

Pros

Sending money is quick with it since transfers can be done using an email address or phone number. It's also convenient to move funds between a bank account and PayPal itself and it works really well for handling invoice processing.

Cons

At times it can be a little slow and the limits on the total transfer value for companies can feel somewhat restrictive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

PP

Paolo P.

Information Technology and Services, 1-10 employees

5.0
September 2023

Outstanding customer service

Pros

The platform is very simple so adding online payments to an ecommerce site takes just a few steps even for someone who is new to programming. Customer support is excellent and the security it offers to buyers is a big plus.

Cons

At the moment, I haven't come across any downside even after using it for several years.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JNW

Joel Neil W.

Media Production, 500+ employees

5.0
September 2023

Stands out

Pros

Being one of the first platforms in this space, it still feels distinct. People tend to choose it because they trust the brand and its data security feels dependable and reliable.

Cons

It doesn't offer that many features and there's not much room to customize things like invoicing or receiving payments. It also lacks enough flexibility to adapt to more specific needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SA

Salma A.

Architecture & Planning, 11-50 employees

5.0
September 2023

Easy and uncomplicated setup

Pros

Easy to set up and use. Users are not asked to fill in a lot of information to open an account and they can keep their money online in their accounts even without having a bank account.

Cons

I personally did not run into any particular issues with it although I have heard that the customer service may not be up to expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

mohammed a.

Banking, 1-10 employees

5.0
September 2023

Provides great security

Pros

Financial security is really what sets this app apart for me. It's a wonderful application and I truly appreciate it.

Cons

At the moment, I can't think of any negatives to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10