Philip B.
Publishing, 1-10 employees
“Useful integrations”
Pros
Reliability and simple usability are the strongest parts of PayPal. Its integration with retail businesses makes payment processing fast, efficient and dependable.
Cons
I haven't run into any issues while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
samba m.
Banking, 1-10 employees
“Business-friendly”
Pros
It really matters for a business to have something that feels friendly and approachable when dealing with people.
Cons
I can't see why anyone would dislike it, it feels like one of the best opportunities available for everyone.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
walid r.
Photography, 1-10 employees
“fantastic software”
Pros
Across a huge range of online platforms, it is accepted and that alone makes it incredibly convenient. It gives both individuals and businesses a secure way to send and receive payments which is a big reason it remains such a reliable option.
Cons
A frequent downside with it is the cost tied to international payments and currency conversion. Those fees can be pretty high and when you're dealing with foreign currencies, they can noticeably cut into the amount users actually end up receiving.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Patricia V.
Writing and Editing, 1-10 employees
“Comfortable and secure payments”
Pros
Even though I don't use it very often, it feels comfortable and secure and up to this point I haven't run into any issues.
Cons
I honestly haven't had any problems with it so far. The only thing that could make it better is having a guide to help users learn more.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mahdi S.
Banking, 500+ employees
“Fast and hassle-free payments”
Pros
Paying with it is really simple and sending transactions through it is just as convenient.
Cons
Can't point to any real downsides because it works really well and makes everything feel so convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yosue V.
Design, 1-10 employees
“Secure payments with confidence”
Pros
feels very simple and it gives me a lot of confidence whenever I want to make a purchase. I can also fund it with credit cards securely which makes the whole process feel reliable and safe.
Cons
The fees seem a bit high to me and it would be better if there were more fee options available so users could save a little on commission costs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Computer Software, 101-500 employees
“Better security”
Pros
PayPal has been a better payment gateway platform for me especially when it comes to security. It feels more dependable and gives a lot more confidence while handling transactions.
Cons
I've noticed that there are still some loopholes in the payment conversion part and that area could definitely be improved.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Francisco S.
Automotive, 11-50 employees
“Perfect for our needs”
Pros
There are times when we need to pay designers or other external collaborators in different countries and this works really well for handling those payments.
Cons
For what we use it for, it's been perfect, simple, secure and exactly what we need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cristian P.
Market Research, 51-100 employees
“reasonable transaction fees”
Pros
It has been pretty simple for me. The interface is user-friendly, it's simple to navigate and the transaction fees are quite reasonable too.
Cons
I'd really like to see more ways to fund my account. I've checked different websites and support articles but it looks like some features still aren't available in every region.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alessandro R.
Farming, 1-10 employees
“Helps avoid scams”
Pros
Using it is quick and convenient, with a simple setup that works well. Most importantly, when the right transfer options are used, it can help avoid scams and make transactions feel much safer.
Cons
There are no drawbacks to mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Autumn B.
Cosmetics, 1-10 employees
“handy integrations”
Pros
This product has been very simple and I appreciate how well it connects with the different apps it offers. It also feels secure, supports recurring payments and works really well for online shopping. Overall it makes handling payments very convenient.
Cons
I don't care for the automatic fee charged when a payment comes in and then there's another fee if I want to transfer the money right away. Lowering those fees would definitely be helpful although it still doesn't stop me from using the service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mansi B.
Biotechnology, 1-10 employees
“free signup is a bonus”
Pros
Getting started with this app didn't cost me anything which was a nice bonus. It's also very convenient to use and the overall experience feels user-friendly for everyday transactions.
Cons
One issue users may run into while using this app is the fee charged on business transactions. It can take around 1% of the amount being transferred which can add up over time.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Trisha C.
Pharmaceuticals, 11-50 employees
“Amazing way to handle purchases”
Pros
Whether I'm sending money, receiving funds or paying for something online, it has been a really convenient option. It works well for all of those needs and has been a solid way to handle purchases too.
Cons
Up to this point, I really haven't run into any problems using it so I don't have much negative to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rahul d.
Hospital & Health Care, 500+ employees
“Good for handling invoice processing”
Pros
Sending money is quick with it since transfers can be done using an email address or phone number. It's also convenient to move funds between a bank account and PayPal itself and it works really well for handling invoice processing.
Cons
At times it can be a little slow and the limits on the total transfer value for companies can feel somewhat restrictive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Paolo P.
Information Technology and Services, 1-10 employees
“Outstanding customer service”
Pros
The platform is very simple so adding online payments to an ecommerce site takes just a few steps even for someone who is new to programming. Customer support is excellent and the security it offers to buyers is a big plus.
Cons
At the moment, I haven't come across any downside even after using it for several years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joel Neil W.
Media Production, 500+ employees
“Stands out”
Pros
Being one of the first platforms in this space, it still feels distinct. People tend to choose it because they trust the brand and its data security feels dependable and reliable.
Cons
It doesn't offer that many features and there's not much room to customize things like invoicing or receiving payments. It also lacks enough flexibility to adapt to more specific needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Salma A.
Architecture & Planning, 11-50 employees
“Easy and uncomplicated setup”
Pros
Easy to set up and use. Users are not asked to fill in a lot of information to open an account and they can keep their money online in their accounts even without having a bank account.
Cons
I personally did not run into any particular issues with it although I have heard that the customer service may not be up to expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mohammed a.
Banking, 1-10 employees
“Provides great security”
Pros
Financial security is really what sets this app apart for me. It's a wonderful application and I truly appreciate it.
Cons
At the moment, I can't think of any negatives to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lovin E.
Dairy, 1-10 employees
“Convenient online payments”
Pros
What really stands out is how much more convenient it makes online payments and transactions. You can connect your bank account or credit card which makes sending and receiving money online much simpler without having to deal with physical cash.
Cons
It can place limits on how much money you're able to withdraw or transfer. That can be restrictive for some users especially businesses that handle a high volume of transactions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Harry S.
Computer & Network Security, 11-50 employees
“Easy to connect to websites”
Pros
Connecting it with other websites is very accessible and because the service is so popular, a lot of users already have an account which makes transactions convenient.
Cons
The fees are higher than with some other payment providers and at times payments get held for about a week which can be frustrating and inconvenient.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8