Jéssica S.
Veterinary, 1-10 employees
“well-protected account”
Pros
Being able to send and receive payments without hassle while keeping my account well protected is what I value most about PayPal. That added security gives me more confidence to manage and grow my business more comfortably.
Cons
The only thing I believe needs attention is that the platform still does not allow every bank account to be linked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taira M.
Telecommunications, 1-10 employees
“Works in so many countries”
Pros
PayPal has been a really solid payment platform for me. It's simple to use, doesn't cost anything to get started and it works across so many countries. I also appreciate that it's available even in parts of Africa which makes it accessible to a much wider range of users.
Cons
The biggest frustration is that some payments get charged twice which is a serious issue. On top of that, customer support hasn't been responsive when trying to get that problem resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexa G.
Arts and Crafts, 1-10 employees
“worldwide payments for my small business”
Pros
Running a small business, this has been really helpful for accepting payments from customers around the world.
Cons
At times though, the money doesn't arrive as quickly as I'd expect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cleyton S.
Accounting, 51-100 employees
“Clearly laid out”
Pros
Using the tool feels very simple and the website layout is well organized and user-friendly.
Cons
The pricing may not be very competitive and the tool might not be accessible or suitable for everyone.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Animation, 1-10 employees
“Available everywhere”
Pros
One thing that makes it stand out right now is how widely available it is across almost every kind of online payment method.
Cons
It would be even better if a few more features were added to improve its overall efficiency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
üheda Y.
Health, Wellness and Fitness, 500+ employees
“transactions without any trouble”
Pros
It worked really well for me. Every transaction was handled without any trouble and it also felt secure for international use.
Cons
This is not really a problem with the platform itself but I can't use the service anymore because it's no longer available in Turkey which is really unfortunate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vishal J.
Automotive, 1-10 employees
“cost-effective and efficient”
Pros
Being secure and fast is only part of why this stands out. It's also highly cost-effective and efficient and it honestly surpasses other products in the same category. The worldwide availability really makes it feel revolutionary.
Cons
Up to this point, I haven't run into a single hiccup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
E-Learning, 1-10 employees
“Connects well with shopping cart systems”
Pros
Getting it set up and running is very simple. One thing I really appreciate is how easily it connects with other shopping cart systems and it also supports multiple currencies which is very useful.
Cons
Its chargeback fees are higher than many competing services. There are also times when transactions take longer than expected to go through.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Consumer Services, 1-10 employees
“Positive experience overall”
Pros
Using it for payments and transfers has been really convenient. The platform is simple, very useful whenever I need to send money or make a payment.
Cons
I haven't had any negative experience with it at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rajan G.
Computer Software, 500+ employees
“well organized interface”
Pros
I've used PayPal for years and the interface has always felt well-organized. I also appreciate the strong security and the way it supports international transactions without much hassle.
Cons
Customer service has been the weak point for me. I've reached out many times and the responses usually come very late and sometimes I don't get any reply at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael M.
Marketing and Advertising, 1-10 employees
“Works everywhere”
Pros
Buying things online outside of Amazon feels much more convenient with PayPal. It's simple to use, it's accepted by a huge number of people and I can usually assume someone already has it when I need to send money to a friend.
Cons
The only part I don't really love is that like with most payment services, I still run into certain fees when people send me money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
zakaria G.
Commercial Real Estate, 1-10 employees
“works on a wide range of trading platforms”
Pros
It has been simple to use. It's secure, works on a wide range of trading platforms and handling transactions through it is much more comfortable and hassle-free than with similar payment options.
Cons
One thing that still needs improvement is the fees and taxes on certain transactions which should be lower. It would also help to have a direct customer service phone number and users should be allowed to add a backup email address in case they run into issues with their primary one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacob N.
Health, Wellness and Fitness, 11-50 employees
“Vendors accept it”
Pros
A lot of online stores and vendors accept it and it lets me transfer money back and forth between myself and sellers.
Cons
My card information has been stolen a couple of times although that may have been caused by the vendor rather than PayPal itself.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Adnan A.
Computer Games, 11-50 employees
“My favorite app”
Pros
PayPal has been one of the best apps for me because the interface is clean and simple to navigate and the biggest advantage is that transactions feel very secure.
Cons
At times it asks for a bit too much verification but aside from that, it's a really good payment gateway app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allan Ricardo v.
Banking, 1-10 employees
“practical and agile for business”
Pros
Agile and practical, very useful for the day-to-day running of my business.
Cons
It can be a little slow sometimes but nothing that really affects performance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Otim J.
E-Learning, 101-500 employees
“Supports all kinds of payments”
Pros
Sending invoices to customers is simple and it also supports receiving all kinds of payments.
Cons
It lets users pay bills online as well which adds even more convenience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Princess L.
Airlines/ Aviation, 101-500 employees
“easy to set up an account”
Pros
Setting up an account is simple and it helps process deductions directly from cards.
Cons
Opening an account and managing it is simple. Nothing bothers me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mohamed a.
Internet, 11-50 employees
“Top electronic bank”
Pros
As an electronic bank, it stands out as one of the best in the world for how quickly it processes data while also applying the highest security standards to keep customer information protected.
Cons
Based on the time I've used it, I haven't run into any downsides since it remains one of the safest electronic banks in the world.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Francis C.
Accounting, 500+ employees
“rewards are a nice touch”
Pros
It has been reliable for me thanks to its strong security, user-friendly design, quick transactions and overall convenience. The rewards are also a nice bonus and make using it even better.
Cons
At this point I haven't run into any issues and everything has been working well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bradley Alexander A.
Accounting, 500+ employees
“Real-time transactions”
Pros
Using it has been really convenient because the app is simple to navigate and I feel confident that my money is protected by its strong security features. I also appreciate that transactions show up in real time which makes the whole process quick, convenient and less prone to mistakes.
Cons
At the beginning, the app felt a little overwhelming to use but after a few days, I got comfortable with it. Since then, I've been able to use it confidently and without any trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10