Karla T.
Computer Hardware, 500+ employees
“Feels dependable”
Pros
Paying through it feels very reliable because if a purchase doesn't go through successfully, I can get my money back and receiving payments through it is also really convenient.
Cons
it still isn't available in every country and I also can't withdraw funds to a bank account anymore. It used to allow transfers to any bank account and I'm not sure why that option was removed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ted K.
Consumer Services, 1-10 employees
“Budget-friendly tool”
Pros
Everything about it feels quick and simple to use, while still being very secure and dependable. It's also affordable which makes it even better.
Cons
The only thing that would make it better is support for integration with crypto wallets.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carlos C.
Insurance, 500+ employees
“day-to-day payments made convenient”
Pros
Handling my day-to-day payments is much more convenient with it and I use it regularly to send and receive money without any hassle.
Cons
The part I would point out is the taxes charged on each transaction.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heidi G.
Government Administration, 500+ employees
“Handy for tracking payments”
Pros
Using it has been very simple and keeping an eye on transactions is easy. We mainly rely on it for mobile payments and it makes it convenient to track payments for our employees.
Cons
Honestly I do not use it often enough to point to any specific downside. Like any app, there is probably still some room for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isai D.
Design, 1-10 employees
“Makes withdrawals easy”
Pros
Payments are simple and secure and you can link the account to a bank card to make withdrawals easily. It can also be integrated into a website to receive payments.
Cons
Its availability is still limited in some countries and in places like Africa, using it can be really complicated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alfonso D.
Translation and Localization, 1-10 employees
“Worldwide reach I can count on”
Pros
I really appreciate that it's accepted worldwide which makes it very convenient to use in a lot of different places.
Cons
That said, the fees are on the higher side compared with other services like Wise and that's something I don't really enjoy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Valeria R.
Entertainment, 1-10 employees
“user-focused company”
Pros
PayPal is simple to use, flexible and clearly pays attention to its users which matters a lot in such a sensitive area.
Cons
At times it can freeze occasionally and some billing charges may show up later than expected.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jessica B.
Consumer Goods, 11-50 employees
“Safe from scams”
Pros
I never feel like I'm going to get scammed.
Cons
Getting all of the banking details set up can be a bit complex but it's still worth it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Gabriela P.
Information Technology and Services, 101-500 employees
“Amazing refund policy”
Pros
If you buy something through it from any country and it doesn't arrive, they refund your money.
Cons
Sometimes the fees are pretty high when you need to withdraw money that was deposited through PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kilia L.
Construction, 11-50 employees
“Simple to teach”
Pros
Simple to use and even showing other people how to use it is simple and fast. That's probably the part I appreciate most.
Cons
Overall it's very user-friendly. The only part that takes a bit more time is entering credit card details during checkout.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Internet, 1-10 employees
“sends money instantly”
Pros
Using this platform, I can send money very quickly, almost instantly. It also helps me keep better control over investment risks and most importantly, my funds feel very secure there. The platform is simple to use and delivers clear, reliable results.
Cons
A downside is the fees charged when transferring money from it to other payment platforms. On top of that, it still is not available in every country so if you need to send money to someone in a non-eligible country, the process becomes complicated, tedious and very tiring.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yabiè D.
Design, 1-10 employees
“Great option for digital payments”
Pros
I've been using it for a long time and it has consistently felt like a secure option for making digital payments on websites.
Cons
they require a bank card to complete transactions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Natalie C.
Arts and Crafts, 1-10 employees
“everything in one account”
Pros
Being able to handle all my online payments from one account, while keeping multiple bank accounts and cards linked, has been really convenient.
Cons
Not every online retailer accepts it so keeping all my business purchases consistent can be tricky especially when I'm organizing my books during tax season.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bri P.
Education Management, 500+ employees
“Hidden fees”
Pros
Being such a widely used and trusted platform is a big plus and it also comes with really useful features that are simple to use.
Cons
Customer support is a weak point. On top of that some of the fees feel too well hidden when you first start using it.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
matteo p.
Computer Hardware, 11-50 employees
“Buyer protection has weakened”
Pros
It has always refunded me when needed and the support team has been very kind every time so far.
Cons
I've been using it for quite a while but lately the buyer protection has been reduced a lot.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Verashca P.
Marketing and Advertising, 1-10 employees
“fast international payments”
Pros
Getting paid from other countries is one of the best parts of using PayPal. It's a really quick and convenient way to receive money and then move it to my bank account in my own currency.
Cons
Not many banks support PayPal transfers.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tonino P.
Computer Networking, 51-100 employees
“Clear and transparent operations”
Pros
Everything feels clear, immediate and transparent and it stays simple to use even from mobile devices.
Cons
Over the past two years, I haven't run into any issues related to server or software management and all of my transactions have always been handled perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Valeria G.
Computer Games, 1-10 employees
“Works great as a payment method”
Pros
It's simple to use and works really well as a payment method.
Cons
I ran into issues with the card so now I only use the bank account.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Filippo A.
Mechanical or Industrial Engineering, 500+ employees
“Useful for online buying”
Pros
Sending and receiving money is very simple and happens right away which makes paying for things online really convenient and useful for a lot more too.
Cons
Getting your money refunded can sometimes be hard especially if you've been scammed or misled.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
pedro alejandro p.
Utilities, 1-10 employees
“Works around the globe”
Pros
It's very practical and simple to use. The most important part is that it works in almost every part of the world.
Cons
I think the service fee percentage is a bit too high.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8