joanne g.
Automotive, 11-50 employees
“Most people already have it”
Pros
Since most people already have it set up, it makes payments really convenient and I haven't had any problems receiving funds.
Cons
No complaints here, it works very well for exactly what we need it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Internet, 1-10 employees
“outstanding invoice creation feature”
Pros
Right from the start, the interface feels very user-friendly and sending or receiving money is simple. Payments usually arrive within the expected timeframe and in the past 10 years I've never had a problem getting my money. The invoice creation feature is also really useful because it solves a real need and performs better than almost any free alternative I've tried.
Cons
That said, managing invoices can be confusing sometimes. There isn't an obvious path to the invoice list so you end up clicking through links that feel almost hidden. The transaction fees could also be more competitive especially now that newer alternatives on the market offer much better rates.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Juliana S.
Consumer Goods, 11-50 employees
“Market-standard and simple to adopt”
Pros
Its biggest advantage is how simple it is to use and implement and the fact that it has become a market standard.
Cons
The biggest downside is the cost. These days, there are other solutions that are just as efficient and reliable but with much lower fees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Feli H.
Entertainment, 11-50 employees
“Takes a few clicks”
Pros
No matter where the vendor is based, sending and receiving payments is really convenient and only takes a few clicks.
Cons
They occasionally remove useful features like the virtual card for online purchases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brian O.
Civil Engineering, 500+ employees
“Broad acceptance”
Pros
Its wide acceptance is a big plus and the interface is simple to use. Secure transactions, smooth integration with many online platforms and the convenience of sending and receiving money are some of its best features.
Cons
There are still some frustrations like account holds or freezes and the fees charged on certain transactions. The way disputes are handled can also be disappointing and seller protection may feel limited in some cases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber M.
Automotive, 1-10 employees
“account blocked without explanation”
Pros
Honestly there's nothing positive I can point to here. I thought I had found another way for customers to pay for goods but it ended up being the worst decision.
Cons
My account was closed after being open for just one day and I still got no clear explanation for why it was blocked.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Chandan K.
Education Management, 1-10 employees
“Decent exchange rate”
Pros
Using it feels simple, secure and fast and it has been very reliable overall. The exchange rate it offers is also quite decent.
Cons
it automatically transfers funds to the bank account so the user does not really have control over that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John K.
Computer Networking, 11-50 employees
“Keeps funds safe”
Pros
It does a really good job of keeping your funds and personal information secure. The platform is simple to use and sending money happens very quickly.
Cons
At times your account can end up getting frozen in certain situations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Music, 1-10 employees
“Fast transfers in minutes”
Pros
Getting paid through PayPal is really convenient because once the money arrives, I can move it straight to my bank account, debit card or credit card and it usually shows up within minutes.
Cons
there's no way to convert Amazon gift cards into cash through it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Staffing and Recruiting, 500+ employees
“lets us link multiple bank accounts”
Pros
The app is simple to navigate. It lets us link multiple bank accounts and transactions can be done with just a tap. Another nice benefit is that every transaction earns points which can later be redeemed for daily essential items.
Cons
If there's a server issue on either side, a deducted or processing payment can't really be stopped once it's in progress.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
juan carlos r.
Accounting, 1-10 employees
“I value the security”
Pros
I really value how securely payments are processed. I also appreciate the support platform since it helps a lot whenever I need to make inquiries or check anything related to my transactions.
Cons
At times when I contact phone support, the wait time can be pretty long.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Crystal K.
Health, Wellness and Fitness, 101-500 employees
“Online payments are handy”
Pros
Being able to pay online for the things I want to buy is really convenient.
Cons
Moving money into and out of PayPal can be difficult.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
mahmoud h.
Computer & Network Security, 11-50 employees
“simple to collect money”
Pros
Collecting money with it is very simple and that's a big reason people keep using it. It's widely trusted and its simplicity makes it appealing for both personal and business use.
Cons
It's simple to use, well known by both buyers and sellers and accepted on almost every website. The security side also gives people extra confidence when using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandy A.
Security and Investigations, 51-100 employees
“Fast bank transfers”
Pros
Being able to move money from the account straight into a bank account is something I really appreciate and the whole process is simple to complete.
Cons
I don't like that it still isn't accepted by every business.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Animation, 1-10 employees
“efficient performance”
Pros
Everything it offers is very efficient and the speed of the features really stands out.
Cons
I honestly have nothing to complain about with PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer Games, 1-10 employees
“Effortless global payments”
Pros
Getting paid for online work feels almost effortless with PayPal. One of the biggest advantages is that it works worldwide so when someone from another country needs to pay me, they can do it without any hassle and the money reaches my account. The security is another big plus because it gives me confidence that my account and funds are protected from fraud. On top of that, payments usually come through quickly so I'm not left waiting around for days after finishing a job. It has easily become my go-to option for receiving payments.
Cons
Signing up takes longer than it does with some competing platforms so the registration process can feel a bit drawn out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jodi V.
Retail, 1-10 employees
“credit line option is a bonus”
Pros
Using PayPal is pretty simple and since it's recognized almost everywhere, most people already trust and accept it. It adds a helpful layer of protection to transactions which gives some peace of mind and having the credit line option is a nice bonus. There's also a friends and family feature when you need to send money to someone close and as far as I know, no fee gets taken from that.
Cons
Dealing with customer service can be frustrating and overly complicated and they often seem to favor buyers even when the seller handled everything properly. The fees on sales can also feel pretty steep especially when you're already selling through another platform like Etsy or eBay. In those cases, both the marketplace and PayPal take a portion which really adds up.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
md moniruzzaman p.
Writing and Editing, 1-10 employees
“Zero subscription cost”
Pros
Secure transfers with no subscription cost and the subscription service setup is hassle-free.
Cons
The fees can be too high, refunds during disputes often take longer than expected and accounts can get frozen pretty quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LiHeng T.
Computer Software, 1-10 employees
“uses encryption and fraud monitoring”
Pros
Its security is what I appreciate most. The platform uses encryption and fraud monitoring which helps keep us protected and reduces the risk of fraud in any situation.
Cons
The biggest downsides, in my view, are the transaction fees and unexpected account freezes. The fees add to our overall expenses and when an account gets frozen without warning, it creates a lot of inconvenience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yogawar C.
Transportation/ Trucking/ Railroad, 1-10 employees
“Handy payments across borders”
Pros
Sending money with it is really easy and useful, kind of like Zelle. It also works well for making payments internationally which is a big plus.
Cons
receiving the money can take longer than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10