PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JG

joanne g.

Automotive, 11-50 employees

5.0
August 2023

Most people already have it

Pros

Since most people already have it set up, it makes payments really convenient and I haven't had any problems receiving funds.

Cons

No complaints here, it works very well for exactly what we need it to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Internet, 1-10 employees

4.0
August 2023

outstanding invoice creation feature

Pros

Right from the start, the interface feels very user-friendly and sending or receiving money is simple. Payments usually arrive within the expected timeframe and in the past 10 years I've never had a problem getting my money. The invoice creation feature is also really useful because it solves a real need and performs better than almost any free alternative I've tried.

Cons

That said, managing invoices can be confusing sometimes. There isn't an obvious path to the invoice list so you end up clicking through links that feel almost hidden. The transaction fees could also be more competitive especially now that newer alternatives on the market offer much better rates.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

JS

Juliana S.

Consumer Goods, 11-50 employees

5.0
August 2023

Market-standard and simple to adopt

Pros

Its biggest advantage is how simple it is to use and implement and the fact that it has become a market standard.

Cons

The biggest downside is the cost. These days, there are other solutions that are just as efficient and reliable but with much lower fees.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FH

Feli H.

Entertainment, 11-50 employees

5.0
August 2023

Takes a few clicks

Pros

No matter where the vendor is based, sending and receiving payments is really convenient and only takes a few clicks.

Cons

They occasionally remove useful features like the virtual card for online purchases.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BO

Brian O.

Civil Engineering, 500+ employees

5.0
August 2023

Broad acceptance

Pros

Its wide acceptance is a big plus and the interface is simple to use. Secure transactions, smooth integration with many online platforms and the convenience of sending and receiving money are some of its best features.

Cons

There are still some frustrations like account holds or freezes and the fees charged on certain transactions. The way disputes are handled can also be disappointing and seller protection may feel limited in some cases.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Amber M.

Automotive, 1-10 employees

1.0
August 2023

account blocked without explanation

Pros

Honestly there's nothing positive I can point to here. I thought I had found another way for customers to pay for goods but it ended up being the worst decision.

Cons

My account was closed after being open for just one day and I still got no clear explanation for why it was blocked.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

CK

Chandan K.

Education Management, 1-10 employees

5.0
August 2023

Decent exchange rate

Pros

Using it feels simple, secure and fast and it has been very reliable overall. The exchange rate it offers is also quite decent.

Cons

it automatically transfers funds to the bank account so the user does not really have control over that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JK

John K.

Computer Networking, 11-50 employees

5.0
August 2023

Keeps funds safe

Pros

It does a really good job of keeping your funds and personal information secure. The platform is simple to use and sending money happens very quickly.

Cons

At times your account can end up getting frozen in certain situations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Music, 1-10 employees

5.0
August 2023

Fast transfers in minutes

Pros

Getting paid through PayPal is really convenient because once the money arrives, I can move it straight to my bank account, debit card or credit card and it usually shows up within minutes.

Cons

there's no way to convert Amazon gift cards into cash through it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Staffing and Recruiting, 500+ employees

5.0
August 2023

lets us link multiple bank accounts

Pros

The app is simple to navigate. It lets us link multiple bank accounts and transactions can be done with just a tap. Another nice benefit is that every transaction earns points which can later be redeemed for daily essential items.

Cons

If there's a server issue on either side, a deducted or processing payment can't really be stopped once it's in progress.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JCR

juan carlos r.

Accounting, 1-10 employees

5.0
August 2023

I value the security

Pros

I really value how securely payments are processed. I also appreciate the support platform since it helps a lot whenever I need to make inquiries or check anything related to my transactions.

Cons

At times when I contact phone support, the wait time can be pretty long.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CK

Crystal K.

Health, Wellness and Fitness, 101-500 employees

3.0
August 2023

Online payments are handy

Pros

Being able to pay online for the things I want to buy is really convenient.

Cons

Moving money into and out of PayPal can be difficult.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

MH

mahmoud h.

Computer & Network Security, 11-50 employees

5.0
August 2023

simple to collect money

Pros

Collecting money with it is very simple and that's a big reason people keep using it. It's widely trusted and its simplicity makes it appealing for both personal and business use.

Cons

It's simple to use, well known by both buyers and sellers and accepted on almost every website. The security side also gives people extra confidence when using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SA

Sandy A.

Security and Investigations, 51-100 employees

4.0
August 2023

Fast bank transfers

Pros

Being able to move money from the account straight into a bank account is something I really appreciate and the whole process is simple to complete.

Cons

I don't like that it still isn't accepted by every business.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Animation, 1-10 employees

5.0
August 2023

efficient performance

Pros

Everything it offers is very efficient and the speed of the features really stands out.

Cons

I honestly have nothing to complain about with PayPal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Games, 1-10 employees

5.0
August 2023

Effortless global payments

Pros

Getting paid for online work feels almost effortless with PayPal. One of the biggest advantages is that it works worldwide so when someone from another country needs to pay me, they can do it without any hassle and the money reaches my account. The security is another big plus because it gives me confidence that my account and funds are protected from fraud. On top of that, payments usually come through quickly so I'm not left waiting around for days after finishing a job. It has easily become my go-to option for receiving payments.

Cons

Signing up takes longer than it does with some competing platforms so the registration process can feel a bit drawn out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JV

Jodi V.

Retail, 1-10 employees

4.0
August 2023

credit line option is a bonus

Pros

Using PayPal is pretty simple and since it's recognized almost everywhere, most people already trust and accept it. It adds a helpful layer of protection to transactions which gives some peace of mind and having the credit line option is a nice bonus. There's also a friends and family feature when you need to send money to someone close and as far as I know, no fee gets taken from that.

Cons

Dealing with customer service can be frustrating and overly complicated and they often seem to favor buyers even when the seller handled everything properly. The fees on sales can also feel pretty steep especially when you're already selling through another platform like Etsy or eBay. In those cases, both the marketplace and PayPal take a portion which really adds up.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MMP

md moniruzzaman p.

Writing and Editing, 1-10 employees

5.0
August 2023

Zero subscription cost

Pros

Secure transfers with no subscription cost and the subscription service setup is hassle-free.

Cons

The fees can be too high, refunds during disputes often take longer than expected and accounts can get frozen pretty quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LT

LiHeng T.

Computer Software, 1-10 employees

5.0
August 2023

uses encryption and fraud monitoring

Pros

Its security is what I appreciate most. The platform uses encryption and fraud monitoring which helps keep us protected and reduces the risk of fraud in any situation.

Cons

The biggest downsides, in my view, are the transaction fees and unexpected account freezes. The fees add to our overall expenses and when an account gets frozen without warning, it creates a lot of inconvenience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YC

Yogawar C.

Transportation/ Trucking/ Railroad, 1-10 employees

5.0
August 2023

Handy payments across borders

Pros

Sending money with it is really easy and useful, kind of like Zelle. It also works well for making payments internationally which is a big plus.

Cons

receiving the money can take longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10