Gabriela I.
Apparel & Fashion, 1-10 employees
“great for dealing with international customers”
Pros
I can send and receive payments worldwide which makes it really convenient for dealing with people in different countries.
Cons
I can't transfer the money into a dollar-denominated account and they charge an extra fee for currency conversion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Florence W.
Consumer Services, 1-10 employees
“Helps me sell my products to a global audience”
Pros
Selling my products to customers in any country has been a big advantage and the payments usually arrive on time with lower fees.
Cons
The part I like least is the process of connecting a bank account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Silvia S.
Graphic Design, 1-10 employees
“Keeps evolving”
Pros
Beyond being a well-established company in the market for sending and receiving payments, PayPal has continued to improve its service over time making it increasingly reliable and secure.
Cons
Customer service can sometimes be hard to reach. It still feels a bit distant from users.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Julie W.
Health, Wellness and Fitness, 1-10 employees
“Paypal is always available”
Pros
It's almost always available as a payment option and using it is very simple.
Cons
I just wish every online shopping site offered this service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel S.
Farming, 1-10 employees
“simple and secure payments”
Pros
Appreciated how simple everything felt and above all, how secure the payments were.
Cons
I honestly didn't run into anything I disliked because everything worked perfectly and felt very accurate and dependable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diana G.
Maritime, 11-50 employees
“Transparent and affordable”
Pros
Its been simple, transparent and budget-friendly. Their customer support also feels professional and efficient whenever help is needed.
Cons
At times they're not able to resolve issues with sellers although that seems fairly normal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nikolaos A.
Information Technology and Services, 1-10 employees
“Cool email updates”
Pros
The best part is how simple and transparent everything feels. Applying was simple, security is reassuring and the transaction summaries along with the email updates make it very convenient to keep track of everything.
Cons
The only thing that could make it even better would be broader integration with platforms like Amazon and other online services. Aside from that, I haven't noticed anything obvious that needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nils G.
Retail, 101-500 employees
“excellent for sending money to friends”
Pros
It works really well in a lot of stores and is also very handy for sending money between friends.
Cons
There are times when fees apply and accounts can sometimes get blocked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 500+ employees
“smooth transfers”
Pros
Handling online payments with it has been very convenient. It makes sending and receiving money online feel smooth, while buyer and seller protection adds a strong sense of security. The interface is simple so managing payments globally doesn't take much effort. It works well for both personal and business use, supports multiple currencies and makes international transactions much more practical. Instant transfers and how widely it's accepted only add to its overall usefulness.
Cons
The fees can get expensive especially when it comes to currency conversion and international transactions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Abdur R.
Construction, 11-50 employees
“Protects me from scammers”
Pros
Easy to handle and it gives me a strong sense of security when making transactions since I feel protected from scammers.
Cons
I honestly can't think of any major downsides. If anything, I'd just like faster access to customer service when calling.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mukesh t.
Banking, 500+ employees
“integrates well”
Pros
Working in banking and finance management, one thing that really stands out is how simple PayPal is to use. It integrates well with the financial systems we already rely on which helps everything run more efficiently. I also appreciate the strong security and how conveniently it allows us to send and move funds when needed.
Cons
transfers can occasionally take a little longer to process which can be somewhat frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
João Q.
Computer Software, 1-10 employees
“Quick start and easy setup”
Pros
Getting started is incredibly simple and helps you get up and running right away.
Cons
The initial setup can take a little while but once that part is done, everything becomes simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Airlines/ Aviation, 11-50 employees
“best payment system I've used”
Pros
It's the best payment system I've used for billing. Everything goes quickly and stays simple when dealing with my clients.
Cons
it doesn't support more countries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nasir M.
Banking, 500+ employees
“Smooth integration with other platforms”
Pros
Using PayPal across different platforms feels very convenient and the fact that it's accepted almost everywhere makes it a reliable option for both personal and business payments. The extra buyer protection is also a big plus since it adds peace of mind when making purchases online.
Cons
Its broad acceptance is definitely a benefit but there are times when fees come up and some transactions may be placed on hold which can be a small hassle and means users need to pay close attention to the terms and policies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mourine K.
Banking, 1-10 employees
“Top payment method”
Pros
It is one of the best payment methods out there since it's accepted in almost every part of the world although the downside is that some countries still don't have access to it.
Cons
The part I like least is that sending money to countries where it isn't available can be really difficult.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Information Technology and Services, 1-10 employees
“option to request money with a link”
Pros
The best part is definitely how fast and secure payments are. I also really appreciate the option to request money with a specific message or by creating a link that anyone can open to send money. It is very handy, for example when organizing a group gift and collecting everyone's contribution through one shared link. I find it very convenient overall and would recommend it to anyone.
Cons
Transfers between PayPal accounts are very quick but if you choose to move the money back to your original bank account, the process can take a few days with some banks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yoosuf Y.
Information Technology and Services, 1-10 employees
“Requires very little effort”
Pros
Making online payments with it is really simple and it takes very little effort to get transactions done.
Cons
It includes all the features I want to use and everything feels very simple and convenient to navigate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Crystal H.
Restaurants, 1-10 employees
“Makes our business efficient”
Pros
Running our business with it has been really efficient and it makes things much more convenient for both us as owners and our customers.
Cons
At this point everything with them has been amazing and we really haven't run into any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isabel S.
Broadcast Media, 11-50 employees
“makes a difference in sales”
Pros
Where I'm from, we have a saying that means "the reliable old standby," and that's exactly how PayPal feels. When there's any doubt, you go with what gives you the most confidence and in this case that's PayPal. Having it versus not having it makes a noticeable difference in sales because of the trust it gives buyers and the financial access it provides through currency conversion. It also lets you receive any amount online and use that balance to pay someone else so it's especially recommendable if you shop often and don't earn much since you don't even need a bank account to use it.
Cons
The fees have been creeping up over time and in some situations they're starting to feel expensive compared with other competing services.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
joshua j.
Internet, 1-10 employees
“Reliable merchant payments”
Pros
Handling online and merchant payment processing with this app has been really nice.
Cons
I haven't come across any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10