Restroworks Reviews

“value-packed software”

Pros

This tool offers strong value for money, feels user-friendly in day-to-day use and the support team responds quickly whenever needed. The reports are detailed and the user management features work really well too.

Cons

One limitation is that reports for periods longer than a month are not available right away. Instead, it sends a link that is not very practical.

“QSR-friendly and reliable”

Pros

Running a QSR outlet with this application has been very convenient. The system is clearly structured and fits QSR operational requirements really well. We use it every day for tasks like order punching and managing offers. It also helps a lot when searching for orders and applying offer discounts.

Cons

Don't have anything to complain about and we haven't faced any day-to-day operational issues so far....

“Had a positive experience”

Pros

Using the Restrworks POS application has been a really satisfying experience. It makes order taking and order punching very convenient and we can also create multiple offers and have them run automatically. The system is simple to use across different sections in a tab-wise format for order punching and checking section-wise reports is also completely hassle-free.

Cons

The only thing I would need is access to enterprise reports for more than three months. Other than that, I do not have any dislikes right now.

“fantastic POS for hospitality”

Pros

Running day-to-day hospitality operations with this application has been a really positive experience. The POS interface is simple, user-friendly and comfortable to work with on a daily basis. Punching in orders and printing bills are simple and even adding offers or applying multiple offers during regular operations is very convenient. On top of that, the support team is extremely helpful and available 24/7.

Cons

One thing that still needs improvement is report generation for time periods longer than 3 months. Other than that, I don't really have any complaints at the moment.

“broad integrations really work”

Pros

This is a full-featured platform that lets you connect all kinds of online aggregators along with payment integrations too.

Cons

The support team is not available when we run into its login issues but apart from that, everything works fine.

“fantastic restaurant billing platform”

Pros

This is one of the best applications for restaurants. Even a new user can start entering orders and handling billing without much difficulty, since it's quick to learn and easy to get comfortable with. The rollout by the Restroworks team was handled really well. Since it is a web-based application, we can also track live sales data anytime through reports.

Cons

I haven't come across any drawbacks but I'll share them if anything comes up later.

“trustworthy RMS”

Pros

Safe, dependable and worth the money. The customer support team is helpful and usually resolves issues quickly. I'd definitely recommend this RMS.

Cons

The contact center could respond a bit faster, issue resolution could be quicker and the overall speed can still be improved.

“Great inventory control”

Pros

This has been a reliable product that I'd definitely recommend to other restaurant owners. It works really well as an inventory management solution and has been excellent for our needs.

Cons

Support response times could still improve. At times, ticket resolution takes longer than expected and the wait for a reply can be a bit frustrating.

“Good POS for daily billing”

Pros

I feel billing POS application has been really good to use. The interface is very simple to understand and genuinely helps with everyday operations. Entering orders, checking table availability and going through sales details are all simple and convenient.

Cons

Don't have anything I dislike about the billing application.

“Dependable all-in-one restaurant platform”

Pros

Running a restaurant becomes much more manageable with this tool because it brings all the important operational needs into one secure platform. The security feels dependable and it does a good job protecting sales data, inventory details and financial records. The pricing also feels worth it for what you get, especially with features like inventory control, recipe management, POS integration and detailed reporting. The management tools help keep daily work organized, even across multiple outlets. Real-time and accurate sales tracking is another big advantage, since it supports faster and better decisions. On top of that, the support team is responsive and knows how to handle issues well. There are occasional bugs here and there but they usually get fixed quickly through updates, so the system remains reliable overall.

Cons

Really do not have any major complaints because it is a very good billing system for managing a restaurant. If anything comes up, we are able to connect with the team and get support.

“Impressive tools for restaurants”

Pros

Ive observed that running a restaurant gets much easier with it, especially during busy hours and it really feels like one of the top restaurant management platforms out there. It brings together all the important modules in one place, including expense tracking, inventory management and billing. We can also set up the table layout based on our actual restaurant seating and name each table accordingly. The out-of-stock option is very useful since items can be marked unavailable directly from the billing screen. On top of that, the multiple payment integrations have helped reduce manual mistakes and also cut down the chances of pilferage. Another big plus has been the support team-Sanjeev and Rahul have been particularly knowledgeable and genuinely helpful whenever needed. The Cockpit Mobile app is also a fantastic addition because it gives real-time sales data that is extremely useful for daily operations.

Cons

The only issue is that the customer support helpline number is often busy, so we sometimes have to wait before getting connected to a support person to resolve our queries.

“smart tool”

Pros

After trying quite a few POS systems, it feels modern, practical and packed with useful features. One thing that really works well is being able to mark an item out of stock right from the billing screen, so anyone at the counter can quickly switch items to in stock or out of stock without wasting time. It also lets us add variant options for items for online partners and for takeaway orders we can use the existing setup without needing base items that saves a lot of time while entering orders. The support team is helpful and Rahul has been very kind. We also use Paytm integration and EDC integration and both are useful for tracking transactions in real time. On top of that, the Academy has been very helpful when it comes to training new staff.

Cons

Theres a limitation and that is there is no escalation matrix in billing for voiding bills or applying discounts. We still have to wait for the Area Manager to enter their passcode.

“easy to use and manage”

Pros

It brings POS, inventory management, accounting, CRM and kitchen display systems (KDS) together in one platform. Having everything connected cuts down the need for multiple software subscriptions and makes day-to-day operations much more organize d.

Cons

At busy times, especially when transaction volume is high and the internet connection is weak, it can affect service speed. Other than that, I do not have anything else to point out.

“responsive support every time”

Pros

Whenever something comes up, its support is always there to help. It's simple to reach the team and they resolve issues very quickly.

Cons

No cons

“billing options that cover everything”

Pros

Billing works really well for takeaway, delivery and other types of transactions. There are plenty of useful options during billing too, like add-ons, variants and other choices that make the process flexible. Delivery integrations are available as plug-and-play that is very convenient. It also includes all kinds of reports to review sales and other business details.

Cons

There were a few issues during the initial setup but they were manageable. I also ran into some integration problems at first, though they were eventually resolved.

“They have a dedicated support”

Pros

Over the past month, we've been using this tool and the implementation has gone really well. The support throughout the setup was very helpful and the implementation consultant has always been available to assist, even at unusual hours like late nights.

Cons

The support number doesn't connect us to the right person directly. We then have to reach out to support, get the ticket reassigned and follow up from there. That part could definitely be handled better.

“Loved using it”

Pros

The billing is quick and the software stays consistently reliable during daily operations. It also comes with online order integrations that is very useful. Having multiple payment options makes bill settlement much more convenient.

Cons

I have been using it for a long time and there is really nothing to complain about. We have not faced any issues.

“quick support always helps”

Pros

One thing that really sets it apart is the implementation process and the real-time support. There are plenty of software options in the market but the biggest difference here is how quickly the team responds and resolves issues. That fast support and resolution is honestly the best part of using it.

Cons

There is nothing major to complain about but of course there is still plenty of scope to improve and keep evolving the software to match the needs of the modern world.

“worth every penny”

Pros

This software has been a strong software choice for us and definitely feels worth the money. The customer support team is very helpful and every ticket gets resolved on time.

Cons

Since we run a bakery, it would be better if it included more bakery-specific features. The designer cake booking system, in particular, still needs an update.

“inventory tracking is simple now”

Pros

It was a really good experience using it. It was simple to access, manage stock and check reports whenever needed and updates could be made without much trouble.

Cons

At times, I still need help from support to fully understand certain processes, especially around reports and entry-related issues but the team does step in and help resolve them.