Last Updated
Overview
Retail Pro enables retailers to unify sales, inventory, and customer data across multiple locations, improving operational efficiency. Some key e-commerce features are missing, but its real-time reporting and centralized management make it ideal for growing specialty and multi-location retail teams.
Retail Pro Specifications
- Sales Orders
- Invoicing
- Sales Tracking
- Customer Management
Retail Pro Features
Native Offline Capabilities
Retail Pro Prism ensures uninterrupted operations even without an internet connection. Store associates can continue to sell items, maintain customer data, and perform price and quantity checks offline. Once connectivity is restored, all data seamlessly syncs with the central system, ensuring data consistency and minimizing disruptions.
Point Of Sale
Retail Pro Prism's POS system streamlines retail transactions by consolidating sales, returns, and customer orders into a single workflow. This integration reduces transaction complexity, enhances operational efficiency, and provides a seamless checkout experience for both staff and customers.
Customer Management
The software enables retailers to maintain an unlimited number of user-definable customer fields, tracking key purchase habits, preferences, and demographics. Sales associates can access purchase history from any POS terminal, providing personalized service while Customer Security Levels protect sensitive personally identifiable information.
Data And Store Communication
This feature ensures near real-time communication across your retail systems through a publish and subscribe model, keeping data synchronized as your business demands. It offers flexible communication topologies for easier system maintenance and centralized configuration management, reducing the need for on-site visits.
Employee Management
This feature uses a role-based security system, assigning employees to predefined groups such as manager, associate, or buyer. Staff access is limited to required areas and functions, while managers can override restrictions, ensuring both operational efficiency and data security.
Pros And Cons of Retail Pro
Pros
Integrates all retail data into one platform
Provides deep insights through robust reporting
Personalizes interactions to foster customer loyalty
Cons
Performance issues can hinder daily operations
Some key e-commerce features are missing
Retail Pro Reviews
Total 26 reviews
3.3
All reviews are from verified customers
Rating Distribution
5
Stars19%
4
Stars35%
3
Stars15%
2
Stars19%
1
Stars12%
Share your experience
Randy B.
Retail, 1-10 employees
More than a year
“extremely overpriced setup”
Pros
It can handle a large inventory upload but that's about the only benefit. There are far too many bugs and the pricing is outrageously high.
Cons
Small businesses should stay away from this. The setup and website integration costs are absurd. I paid $18k only to learn that most POS systems cost around $2k to set up and offer basically the same thing.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
2
Functionality
1
Marcio R.
Computer Software, 1-10 employees
More than a year
“Versatile POS”
Pros
Retail Pro is a flexible solution that fits the needs of Brazilian retail very well whether it's used in a single store or across chains and franchises. It follows local tax requirements and comes with a full promotions engine including coupon management and time-based promotions. There is also a fully customizable loyalty program with gifts, discounts and other rewards. In our experience the implementation process is practical and efficient.
Cons
Certain customizations still require specialized technical support which adds extra cost even if that pricing remains competitive within the market.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Alberto N.
Food & Beverages, 11-50 employees
Less than a year
“not very user friendly”
Pros
It handles everything with minimal effort required from me. I've run into very few problems and when something did come up the support team was quick to step in and fix it. Considering how many features it offers it's a solid all in one option for a retail business. Paired with experienced business partners it gives you the tools needed to run a successful retail business. The interface is easy to move through for both administrators and regular users. Also the layout is organized in a way that makes the most of the available space while keeping item processing and display efficient.
Cons
The user information available through the portal feels limited and that was frustrating. The database recovery process especially on the main server can also take quite a while. Upgrading from an older version to a newer one becomes a long process too particularly if you're managing a lot of stores and POS systems. Overall the software works well but some of the more basic features could still be made a bit more user-friendly.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
3
Frequently Asked Questions
What level of support does Retail Pro offer?
Retail Pro offers support through email and phone.
Who are the typical users of Retail Pro?
Retail Pro features are typically used by specialty retailers, multi-store chains, and franchise businesses in areas such as fashion, footwear, luxury goods, home furnishings, sporting goods, and consumer electronics.
Does Retail Pro offer an API?
Yes, Retail Pro offers an API.
What other apps does Retail Pro integrate with?
Retail Pro integrates with platforms, such as SAP, Oracle, QuickBooks, Sage, and Shopify.
What types of pricing plans does Retail Pro offer?
Retail Pro pricing starts at $119/month/user for the first user at each location, and $99/month/user for each additional user. Get in touch for a personalized Retail Pro cost estimate.
What language does Retail Pro support?
The software is available in multiple languages, including English.
Does Retail Pro have a mobile app?
Yes, Retail Pro provides a mobile POS app for iOS and Android devices.