Square for Retail Reviews
27 Review(s)
softwareOverall Rating
4.6
27 Review(s)
Rating Distribution
5
(18)
4
(8)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
27 Review(s)
Rating Distribution
5
(18)
4
(8)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
SO SIMPLE TO GET STARTED
SO SIMPLE TO GET STARTED
Pros
It's incredibly easy and user-friendly. It simplifies my nightly accounting tasks.
Cons
The reset button is in an odd spot and sometimes card processing takes a very long time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
REBECCA
Automotive, 51-100 employees
Less than a year
January 2024
Easy to use
Easy to use
Pros
Using it is fairly easy as compared to others. Everything I need is right there, guiding me through each step.
Cons
Depending on your internet connection, it can be frustrating to work with. Make sure you're in an area with a strong signal.
Ease of use
9
Value for money
10
Customer Support
5
Functionality
9
Demi
Retail, 1-10 employees
More than a year
January 2024
Square for Retail
Square for Retail
Pros
I absolutely love Square for Retail software. It makes shopping easier for my customers.
Cons
I have no complaints about using this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laly Noya
Cosmetics, 1-10 employees
More than a year
November 2023
Perfect for small to large business POS
Perfect for small to large business POS
Pros
It's been a lifesaver for processing electronic payments and managing inventory.
Cons
I currently don't see any negative issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Consumer Services, 500+ employees
Less than a year
November 2023
Perfect for Business on the Go
Perfect for Business on the Go
Pros
Square for Retail is a highly useful software that helps me manage my retail sales system. It allows me to handle and track my business inventory, provides detailed retail accounting, and facilitates retail stock management.
Cons
The fees, of course and sometimes there are delays in deposit timing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Retail, 1-10 employees
More than a year
September 2023
Easy, Fast and Convenient, User Friendly!
Easy, Fast and Convenient, User Friendly!
Pros
It's easy to grasp and user-friendly. Clients trust the brand and feel secure and confident when making mobile payments. It instantly establishes credibility with the consumer.
Cons
Square doesn't function on Android platforms for the Free or Retail Plus versions, but it does work on the Square POS version. The only thing is, if you don't have the physical card, there seems to be a higher transaction fee rate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Automotive, 500+ employees
Less than a year
September 2023
Easy to set up and extremely helpful in managing our inventory.
Easy to set up and extremely helpful in managing our inventory.
Pros
This appears to be the ideal program for small businesses. The program offers an impressively low credit card fee of 2.6%, as far as I've observed. It also supports successful scanning of SKU and GTIN codes. With unlimited items in the inventory, it's convenient for both the user and the customer, especially when next-day transfers are possible.
Cons
There is a free version, but I believe it's definitely worth paying for especially if you have multiple locations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Retail, 1-10 employees
Less than 6 months
April 2023
Online Ordering through Retail
Online Ordering through Retail
Pros
Processing payments and receiving payouts at the end of the day makes retail a hassle free task.
Cons
Honestly, the only thing I wish were different is that we didn't have to use Retail and could solely rely on Restaurants for our online ordering. However, Retail works better for it, and it functions well, so it's not a major issue.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Dannyelle
Food & Beverages, 1-10 employees
Less than a year
April 2023
Awesome product!
Awesome product!
Pros
We specifically use Square for Restaurants POS system for our taproom operations, and it seamlessly integrates with our mobile payments. However, we also rely on Square for Retail as the foundation for our online ordering page through Wix, as it's the most suitable option for hosting that site. It works flawlessly, allowing us to track inventory, orders, and more. It does exactly what we need it to do!
Cons
There really aren't any cons. None at all. I have nothing negative to say about Square for Retail.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paige
Environmental Services, 1-10 employees
Less than a year
February 2023
Easy and Quick for Merchandise Sales
Easy and Quick for Merchandise Sales
Pros
Square for Retail is the best and affordable solution for any small business that uses a POS system.
Cons
I haven't encountered any issues with this software. Being both a seller and a customer, it provides an incredibly smooth experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2023
Works great
Works great
Pros
It's fantastic for when I take my business on the go and don't accept cash.
Cons
I haven't used it enough to have any dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Hospitality, 1-10 employees
February 2023
Convenient, easy to use POS for small business
Convenient, easy to use POS for small business
Pros
I love the fact that I can use Square both at our main location and on the go, allowing us to take payments anywhere.
Cons
Occasionally, there are connectivity issues with WiFi.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Renee
Consumer Services, 1-10 employees
More than a year
February 2023
Square is the Obvious Choice for POS Vendors
Square is the Obvious Choice for POS Vendors
Pros
It's reliable for our customers and easy for our staff to use.
Cons
Apart from minor connectivity difficulties in specific situations beyond Square's control, we haven't encountered any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
Publishing, 1-10 employees
Less than a year
February 2023
Great allied for Retail Business
Great allied for Retail Business
Pros
While it may seem challenging to keep operations and inventory counts synced, Square for Retail provides an excellent experience.
Cons
Perhaps some discounts when purchasing annual licenses would be better, but overall the performance and ease of use are excellent.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jose
Information Technology and Services, 11-50 employees
Less than a year
February 2023
Starting my business
Starting my business
Pros
Setting up a sale and getting paid quickly is possible fairly simple with Square of Retail.
Cons
It's a bit pricey considering the limited features you get. Additionally, the app crashes frequently.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Angel
Arts and Crafts, 1-10 employees
Less than 6 months
January 2023
Retail
Retail
Pros
This software is perfect for entrepreneurs like me who need efficient money management.
Cons
The fee required to use it is the only thing I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karla
Management Consulting, 101-500 employees
January 2023
Yes, take my money (easily)!
Yes, take my money (easily)!
Pros
As a customer, it's fairly easy for me to make quick purchases from small businesses that I prefer to support. If this option didn't exist, I wouldn't be able to make purchases when I choose not to carry cash, which is almost 100% of the time.
Cons
I haven't found any reason to dislike this technology yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Krystal
Real Estate, 1-10 employees
More than a year
January 2023
Square for Retail
Square for Retail
Pros
The interface is modern and easy to use.
Cons
Order and payment issues on the Square software were frustrating. Regular complications made it difficult to use.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Not Specified, 11-50 employees
Less than a year
December 2022
Square Retail
Square Retail
Pros
I love the fact that it's light. I can attach it to my iPad and iPhone for point of sale (POS) purposes. This product eliminates the need for bulky POS machines used by major retail stores.
Cons
I don't have any issues with this software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Danielle
Cosmetics, 1-10 employees
More than a year
December 2022
square retail
square retail
Pros
This product is a dream come true for small businesses, making transactions seamless.
Cons
The system being electronically based leads to numerous bugs.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Connor
Information Technology and Services, 500+ employees
Less than a year
November 2022
Review
Review
Pros
It's easy to use and a simple product. Everyone knows how to use it when purchasing a product. It's sleek and efficient.
Cons
The small size of the product makes it easy to misplace.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rachel
Accounting, 51-100 employees
More than a year
November 2022
Not quite sure what the difference between this and Square Point of Sale Are??
Not quite sure what the difference between this and Square Point of Sale Are??
Pros
I am happy that there was a free plan option available. I don't have a huge business, but having access to a more robust feature set, which I believe Square for Retail offers beyond the traditional Square app, is great.
Cons
I have to stick with my opinion. For my small business, the Retail version didn't offer any unique features compared to the traditional Square App. In my opinion, Square for Retail was a bit more complicated, whereas the traditional Square POS app suited my style better with its direct approach.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Grace
Individual & Family Services, 51-100 employees
Less than a year
November 2022
Terrible Customer Service
Terrible Customer Service
Pros
Adding products and checking out is simple enough.
Cons
After using Square POS for a few years, we switched to Shopify because we had an online store and needed to consolidate our systems. We continued paying for Square for a year, even though we no longer used it for anything other than accessing old orders. When our office manager canceled the paid account, Square restricted our access entirely. Our office manager spent several hours and eventually regained access. We were not informed that all other user accounts would be closed, and the only way to access old records would be through the owner's email account. I called Square to inquire about being locked out of my account, and the customer service representative was incredibly rude, unhelpful, and sarcastic. I am glad we no longer use Square solely based on the customer service. Additionally, the processing fees increased significantly for us when we started offering one CBD product (THC-free) out of several hundred products in our store.
Ease of use
4
Value for money
6
Customer Support
3
Functionality
6
Carrie
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2022
Incredible POS service
Incredible POS service
Pros
It's reasonably priced software, and having a portable card reader at all times is convenient.
Cons
It allows fraudulent chargebacks against your company.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shrenik
Luxury Goods & Jewelry, 11-50 employees
Less than a year
November 2022
Square for Retail
Square for Retail
Pros
While I haven't used it for long, I've always heard positive feedback from local business owners.
Cons
So far, I haven't come across any negative feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Valerie
Hospital & Health Care, 51-100 employees
Less than 6 months
November 2022
Great Product
Great Product
Pros
The user interface of Square is very much user-friendly and can be easily learned by young employees with little to no difficulty.
Cons
Some customers may find the simple user interface unprofessional.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jared
Construction, 500+ employees
Less than a year
November 2022
Great Mobile POS
Great Mobile POS
Pros
The cost and setup were both affordable and easy, and transactions were never an issue regardless of the device or credit card used. The processing fees were very reasonable for our needs. Implementing the reporting features into our CMS tools was also a hassle free task.
Cons
Absolutely nothing! We couldn't find any issues even if we wanted to. The hardware and software worked flawlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynn
Religious Institutions, 1-10 employees
Less than a year
November 2022
Filters
Sort by:
SO SIMPLE TO GET STARTED
SO SIMPLE TO GET STARTED
Pros
It's incredibly easy and user-friendly. It simplifies my nightly accounting tasks.
Cons
The reset button is in an odd spot and sometimes card processing takes a very long time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
REBECCA
Automotive, 51-100 employees
Less than a year
January 2024
Easy to use
Easy to use
Pros
Using it is fairly easy as compared to others. Everything I need is right there, guiding me through each step.
Cons
Depending on your internet connection, it can be frustrating to work with. Make sure you're in an area with a strong signal.
Ease of use
9
Value for money
10
Customer Support
5
Functionality
9
Demi
Retail, 1-10 employees
More than a year
January 2024
Square for Retail
Square for Retail
Pros
I absolutely love Square for Retail software. It makes shopping easier for my customers.
Cons
I have no complaints about using this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laly Noya
Cosmetics, 1-10 employees
More than a year
November 2023
Perfect for small to large business POS
Perfect for small to large business POS
Pros
It's been a lifesaver for processing electronic payments and managing inventory.
Cons
I currently don't see any negative issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Consumer Services, 500+ employees
Less than a year
November 2023
Perfect for Business on the Go
Perfect for Business on the Go
Pros
Square for Retail is a highly useful software that helps me manage my retail sales system. It allows me to handle and track my business inventory, provides detailed retail accounting, and facilitates retail stock management.
Cons
The fees, of course and sometimes there are delays in deposit timing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Retail, 1-10 employees
More than a year
September 2023
Easy, Fast and Convenient, User Friendly!
Easy, Fast and Convenient, User Friendly!
Pros
It's easy to grasp and user-friendly. Clients trust the brand and feel secure and confident when making mobile payments. It instantly establishes credibility with the consumer.
Cons
Square doesn't function on Android platforms for the Free or Retail Plus versions, but it does work on the Square POS version. The only thing is, if you don't have the physical card, there seems to be a higher transaction fee rate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Automotive, 500+ employees
Less than a year
September 2023
Easy to set up and extremely helpful in managing our inventory.
Easy to set up and extremely helpful in managing our inventory.
Pros
This appears to be the ideal program for small businesses. The program offers an impressively low credit card fee of 2.6%, as far as I've observed. It also supports successful scanning of SKU and GTIN codes. With unlimited items in the inventory, it's convenient for both the user and the customer, especially when next-day transfers are possible.
Cons
There is a free version, but I believe it's definitely worth paying for especially if you have multiple locations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Retail, 1-10 employees
Less than 6 months
April 2023
Online Ordering through Retail
Online Ordering through Retail
Pros
Processing payments and receiving payouts at the end of the day makes retail a hassle free task.
Cons
Honestly, the only thing I wish were different is that we didn't have to use Retail and could solely rely on Restaurants for our online ordering. However, Retail works better for it, and it functions well, so it's not a major issue.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Dannyelle
Food & Beverages, 1-10 employees
Less than a year
April 2023
Awesome product!
Awesome product!
Pros
We specifically use Square for Restaurants POS system for our taproom operations, and it seamlessly integrates with our mobile payments. However, we also rely on Square for Retail as the foundation for our online ordering page through Wix, as it's the most suitable option for hosting that site. It works flawlessly, allowing us to track inventory, orders, and more. It does exactly what we need it to do!
Cons
There really aren't any cons. None at all. I have nothing negative to say about Square for Retail.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paige
Environmental Services, 1-10 employees
Less than a year
February 2023
Easy and Quick for Merchandise Sales
Easy and Quick for Merchandise Sales
Pros
Square for Retail is the best and affordable solution for any small business that uses a POS system.
Cons
I haven't encountered any issues with this software. Being both a seller and a customer, it provides an incredibly smooth experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2023
Works great
Works great
Pros
It's fantastic for when I take my business on the go and don't accept cash.
Cons
I haven't used it enough to have any dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Hospitality, 1-10 employees
February 2023
Convenient, easy to use POS for small business
Convenient, easy to use POS for small business
Pros
I love the fact that I can use Square both at our main location and on the go, allowing us to take payments anywhere.
Cons
Occasionally, there are connectivity issues with WiFi.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Renee
Consumer Services, 1-10 employees
More than a year
February 2023
Square is the Obvious Choice for POS Vendors
Square is the Obvious Choice for POS Vendors
Pros
It's reliable for our customers and easy for our staff to use.
Cons
Apart from minor connectivity difficulties in specific situations beyond Square's control, we haven't encountered any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
Publishing, 1-10 employees
Less than a year
February 2023
Great allied for Retail Business
Great allied for Retail Business
Pros
While it may seem challenging to keep operations and inventory counts synced, Square for Retail provides an excellent experience.
Cons
Perhaps some discounts when purchasing annual licenses would be better, but overall the performance and ease of use are excellent.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jose
Information Technology and Services, 11-50 employees
Less than a year
February 2023
Starting my business
Starting my business
Pros
Setting up a sale and getting paid quickly is possible fairly simple with Square of Retail.
Cons
It's a bit pricey considering the limited features you get. Additionally, the app crashes frequently.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Angel
Arts and Crafts, 1-10 employees
Less than 6 months
January 2023
Retail
Retail
Pros
This software is perfect for entrepreneurs like me who need efficient money management.
Cons
The fee required to use it is the only thing I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karla
Management Consulting, 101-500 employees
January 2023
Yes, take my money (easily)!
Yes, take my money (easily)!
Pros
As a customer, it's fairly easy for me to make quick purchases from small businesses that I prefer to support. If this option didn't exist, I wouldn't be able to make purchases when I choose not to carry cash, which is almost 100% of the time.
Cons
I haven't found any reason to dislike this technology yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Krystal
Real Estate, 1-10 employees
More than a year
January 2023
Square for Retail
Square for Retail
Pros
The interface is modern and easy to use.
Cons
Order and payment issues on the Square software were frustrating. Regular complications made it difficult to use.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Not Specified, 11-50 employees
Less than a year
December 2022
Square Retail
Square Retail
Pros
I love the fact that it's light. I can attach it to my iPad and iPhone for point of sale (POS) purposes. This product eliminates the need for bulky POS machines used by major retail stores.
Cons
I don't have any issues with this software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Danielle
Cosmetics, 1-10 employees
More than a year
December 2022
square retail
square retail
Pros
This product is a dream come true for small businesses, making transactions seamless.
Cons
The system being electronically based leads to numerous bugs.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Connor
Information Technology and Services, 500+ employees
Less than a year
November 2022
Review
Review
Pros
It's easy to use and a simple product. Everyone knows how to use it when purchasing a product. It's sleek and efficient.
Cons
The small size of the product makes it easy to misplace.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rachel
Accounting, 51-100 employees
More than a year
November 2022
Not quite sure what the difference between this and Square Point of Sale Are??
Not quite sure what the difference between this and Square Point of Sale Are??
Pros
I am happy that there was a free plan option available. I don't have a huge business, but having access to a more robust feature set, which I believe Square for Retail offers beyond the traditional Square app, is great.
Cons
I have to stick with my opinion. For my small business, the Retail version didn't offer any unique features compared to the traditional Square App. In my opinion, Square for Retail was a bit more complicated, whereas the traditional Square POS app suited my style better with its direct approach.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Grace
Individual & Family Services, 51-100 employees
Less than a year
November 2022
Terrible Customer Service
Terrible Customer Service
Pros
Adding products and checking out is simple enough.
Cons
After using Square POS for a few years, we switched to Shopify because we had an online store and needed to consolidate our systems. We continued paying for Square for a year, even though we no longer used it for anything other than accessing old orders. When our office manager canceled the paid account, Square restricted our access entirely. Our office manager spent several hours and eventually regained access. We were not informed that all other user accounts would be closed, and the only way to access old records would be through the owner's email account. I called Square to inquire about being locked out of my account, and the customer service representative was incredibly rude, unhelpful, and sarcastic. I am glad we no longer use Square solely based on the customer service. Additionally, the processing fees increased significantly for us when we started offering one CBD product (THC-free) out of several hundred products in our store.
Ease of use
4
Value for money
6
Customer Support
3
Functionality
6
Carrie
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2022
Incredible POS service
Incredible POS service
Pros
It's reasonably priced software, and having a portable card reader at all times is convenient.
Cons
It allows fraudulent chargebacks against your company.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shrenik
Luxury Goods & Jewelry, 11-50 employees
Less than a year
November 2022
Square for Retail
Square for Retail
Pros
While I haven't used it for long, I've always heard positive feedback from local business owners.
Cons
So far, I haven't come across any negative feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Valerie
Hospital & Health Care, 51-100 employees
Less than 6 months
November 2022
Great Product
Great Product
Pros
The user interface of Square is very much user-friendly and can be easily learned by young employees with little to no difficulty.
Cons
Some customers may find the simple user interface unprofessional.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jared
Construction, 500+ employees
Less than a year
November 2022
Great Mobile POS
Great Mobile POS
Pros
The cost and setup were both affordable and easy, and transactions were never an issue regardless of the device or credit card used. The processing fees were very reasonable for our needs. Implementing the reporting features into our CMS tools was also a hassle free task.
Cons
Absolutely nothing! We couldn't find any issues even if we wanted to. The hardware and software worked flawlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynn
Religious Institutions, 1-10 employees
Less than a year
November 2022