Total 60 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

53%

4

Stars

33%

3

Stars

13%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MW

Mackenzie W.

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
September 2018

good member communication

Pros

I really enjoyed being able to communicate directly with my members through Club-os. I felt that this feature made staying connected much more convenient and helped me keep conversations organized in one place.

Cons

I did not like that when I added a member in another system that information did not automatically carry over into Club OS. I found it frustrating to enter the same member details again instead of having the systems sync properly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

MW

Mackenzie W.

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
September 2018

good member communication

Pros

I really enjoyed being able to communicate directly with my members through Club-os. I felt that this feature made staying connected much more convenient and helped me keep conversations organized in one place.

Cons

I did not like that when I added a member in another system that information did not automatically carry over into Club OS. I found it frustrating to enter the same member details again instead of having the systems sync properly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

MW

Mackenzie W.

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
September 2018

good member communication

Pros

I really enjoyed being able to communicate directly with my members through Club-os. I felt that this feature made staying connected much more convenient and helped me keep conversations organized in one place.

Cons

I did not like that when I added a member in another system that information did not automatically carry over into Club OS. I found it frustrating to enter the same member details again instead of having the systems sync properly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

MW

Mackenzie W.

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
September 2018

good member communication

Pros

I really enjoyed being able to communicate directly with my members through Club-os. I felt that this feature made staying connected much more convenient and helped me keep conversations organized in one place.

Cons

I did not like that when I added a member in another system that information did not automatically carry over into Club OS. I found it frustrating to enter the same member details again instead of having the systems sync properly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

TT

Thomas T.

Health, Wellness and Fitness, 500+ employees

More than a year

4.0
August 2018

love the updates and tracking

Pros

Club-os is user-friendly in day-to-day use. I've also liked seeing the regular updates that continue to improve the functionality and make the system more useful over time. For me it's been a really helpful club platform for keeping track of guests, managers and my own book of business all in one place.

Cons

Wish there was a mobile version. I'm not at my desk very often and, honestly, I'm away from it about 90% of the time. Because of that having access to the system through a mobile app would be incredibly helpful and much more practical for the way I work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TV

Tony V.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
August 2018

helpful alerts and billing tracking

Pros

I like that this platform sends alerts to remind me when something is coming up or due which helps me stay on top of things without having to constantly check everything myself. I've also found the billing feature really useful especially when I'm unsure how many PT sessions a client still has left. It saves me time and makes it much easier for me to keep track of client details.

Cons

I noticed that the web version worked better for me than the app version so my experience on mobile wasn't quite as good.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

TT

Thomas T.

Health, Wellness and Fitness, 500+ employees

More than a year

4.0
August 2018

love the updates and tracking

Pros

Club-os is user-friendly in day-to-day use. I've also liked seeing the regular updates that continue to improve the functionality and make the system more useful over time. For me it's been a really helpful club platform for keeping track of guests, managers and my own book of business all in one place.

Cons

Wish there was a mobile version. I'm not at my desk very often and, honestly, I'm away from it about 90% of the time. Because of that having access to the system through a mobile app would be incredibly helpful and much more practical for the way I work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TV

Tony V.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
August 2018

helpful alerts and billing tracking

Pros

I like that this platform sends alerts to remind me when something is coming up or due which helps me stay on top of things without having to constantly check everything myself. I've also found the billing feature really useful especially when I'm unsure how many PT sessions a client still has left. It saves me time and makes it much easier for me to keep track of client details.

Cons

I noticed that the web version worked better for me than the app version so my experience on mobile wasn't quite as good.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

TT

Thomas T.

Health, Wellness and Fitness, 500+ employees

More than a year

4.0
August 2018

love the updates and tracking

Pros

Club-os is user-friendly in day-to-day use. I've also liked seeing the regular updates that continue to improve the functionality and make the system more useful over time. For me it's been a really helpful club platform for keeping track of guests, managers and my own book of business all in one place.

Cons

Wish there was a mobile version. I'm not at my desk very often and, honestly, I'm away from it about 90% of the time. Because of that having access to the system through a mobile app would be incredibly helpful and much more practical for the way I work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TV

Tony V.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
August 2018

helpful alerts and billing tracking

Pros

I like that this platform sends alerts to remind me when something is coming up or due which helps me stay on top of things without having to constantly check everything myself. I've also found the billing feature really useful especially when I'm unsure how many PT sessions a client still has left. It saves me time and makes it much easier for me to keep track of client details.

Cons

I noticed that the web version worked better for me than the app version so my experience on mobile wasn't quite as good.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

TT

Thomas T.

Health, Wellness and Fitness, 500+ employees

More than a year

4.0
August 2018

love the updates and tracking

Pros

Club-os is user-friendly in day-to-day use. I've also liked seeing the regular updates that continue to improve the functionality and make the system more useful over time. For me it's been a really helpful club platform for keeping track of guests, managers and my own book of business all in one place.

Cons

Wish there was a mobile version. I'm not at my desk very often and, honestly, I'm away from it about 90% of the time. Because of that having access to the system through a mobile app would be incredibly helpful and much more practical for the way I work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TV

Tony V.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
August 2018

helpful alerts and billing tracking

Pros

I like that this platform sends alerts to remind me when something is coming up or due which helps me stay on top of things without having to constantly check everything myself. I've also found the billing feature really useful especially when I'm unsure how many PT sessions a client still has left. It saves me time and makes it much easier for me to keep track of client details.

Cons

I noticed that the web version worked better for me than the app version so my experience on mobile wasn't quite as good.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

RN

Rajasekaran N.

Computer Software, 101-500 employees

Less than 6 months

5.0
May 2018

workout tracking insights

Pros

Actually I use it to follow my daily workout schedule and it gives me a full picture of my gym activity. From what I've seen, the monthly reports are detailed enough to help me stay on track and work toward my fitness goals more effectively.

Cons

I haven't run into any major issues

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RN

Rajasekaran N.

Computer Software, 101-500 employees

Less than 6 months

5.0
May 2018

workout tracking insights

Pros

Actually I use it to follow my daily workout schedule and it gives me a full picture of my gym activity. From what I've seen, the monthly reports are detailed enough to help me stay on track and work toward my fitness goals more effectively.

Cons

I haven't run into any major issues

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RN

Rajasekaran N.

Computer Software, 101-500 employees

Less than 6 months

5.0
May 2018

workout tracking insights

Pros

Actually I use it to follow my daily workout schedule and it gives me a full picture of my gym activity. From what I've seen, the monthly reports are detailed enough to help me stay on track and work toward my fitness goals more effectively.

Cons

I haven't run into any major issues

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RN

Rajasekaran N.

Computer Software, 101-500 employees

Less than 6 months

5.0
May 2018

workout tracking insights

Pros

Actually I use it to follow my daily workout schedule and it gives me a full picture of my gym activity. From what I've seen, the monthly reports are detailed enough to help me stay on track and work toward my fitness goals more effectively.

Cons

I haven't run into any major issues

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ED

Eva D.

Professional Training & Coaching, 101-500 employees

Less than a year

3.0
January 2018

helpful follow-ups but frustrating email threads

Pros

I enjoy that Club OS helps me stay connected with prospects, keep track of my interactions with them and make sure follow-ups come up right when I need them. I've found it really useful for staying organized and making sure no lead slips through the cracks.

Cons

What really frustrates me is how disconnected the email function feels. When a prospect replies, I want to keep the conversation going in the same thread but that doesn't happen and it ends up creating a lot of unnecessary confusion for me. I'd much rather have the option to continue within an existing thread or choose to start a new one when needed. On top of that, I still notice a big disconnect between Club OS and Datatrack and since those are the two systems my company relies on most, that lack of integration has been pretty inconvenient.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

5

ED

Eva D.

Professional Training & Coaching, 101-500 employees

Less than a year

3.0
January 2018

helpful follow-ups but frustrating email threads

Pros

I enjoy that Club OS helps me stay connected with prospects, keep track of my interactions with them and make sure follow-ups come up right when I need them. I've found it really useful for staying organized and making sure no lead slips through the cracks.

Cons

What really frustrates me is how disconnected the email function feels. When a prospect replies, I want to keep the conversation going in the same thread but that doesn't happen and it ends up creating a lot of unnecessary confusion for me. I'd much rather have the option to continue within an existing thread or choose to start a new one when needed. On top of that, I still notice a big disconnect between Club OS and Datatrack and since those are the two systems my company relies on most, that lack of integration has been pretty inconvenient.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

5

ED

Eva D.

Professional Training & Coaching, 101-500 employees

Less than a year

3.0
January 2018

helpful follow-ups but frustrating email threads

Pros

I enjoy that Club OS helps me stay connected with prospects, keep track of my interactions with them and make sure follow-ups come up right when I need them. I've found it really useful for staying organized and making sure no lead slips through the cracks.

Cons

What really frustrates me is how disconnected the email function feels. When a prospect replies, I want to keep the conversation going in the same thread but that doesn't happen and it ends up creating a lot of unnecessary confusion for me. I'd much rather have the option to continue within an existing thread or choose to start a new one when needed. On top of that, I still notice a big disconnect between Club OS and Datatrack and since those are the two systems my company relies on most, that lack of integration has been pretty inconvenient.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

5

ED

Eva D.

Professional Training & Coaching, 101-500 employees

Less than a year

3.0
January 2018

helpful follow-ups but frustrating email threads

Pros

I enjoy that Club OS helps me stay connected with prospects, keep track of my interactions with them and make sure follow-ups come up right when I need them. I've found it really useful for staying organized and making sure no lead slips through the cracks.

Cons

What really frustrates me is how disconnected the email function feels. When a prospect replies, I want to keep the conversation going in the same thread but that doesn't happen and it ends up creating a lot of unnecessary confusion for me. I'd much rather have the option to continue within an existing thread or choose to start a new one when needed. On top of that, I still notice a big disconnect between Club OS and Datatrack and since those are the two systems my company relies on most, that lack of integration has been pretty inconvenient.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

5