DemandScience Reviews

Pros

One of its biggest strengths has been the customer service.! The team is very responsive and often comes forward with proactive optimization suggestions that genuinely help improve our campaigns. Their performance has consistently ranked near the top compared with our other partners which is why they've remained a dependable choice for us. Over the years, they've also been open to adding extra value and helping us reduce costs across many of our campaigns.

Cons

The downside is that they do not stand out much from other vendors in the space. Their product offerings feel very similar to what many competitors already provide.

Pros

Using this software has been a very positive experience because the platform is accessible and simple to understand. On top of that, their team is friendly and always available to provide support whenever it's needed.

Cons

A feature that would make the platform more useful is the ability to export performance reports.

Pros

Has a broad mix of publisher networks that works really well when we need high volumes. They're able to deliver leads quickly and at scale which is really important for our content syndication programs and overall top-of-funnel lead generation.

Cons

The part that doesn't work as well is the blind network setup. It makes it difficult to count on consistent quarter-over-quarter results since we don't know which publishers were used in the previous quarter.

Pros

They're very considerate of my time and genuinely pleasant to work with.

Cons

Honestly nothing comes to mind, I always enjoy using their services.

Pros

Working with their team has been very easy and pleasant.

Cons

Since our first campaign is still in progress, we don't have any drawbacks to mention.

Pros

An excellent team to work with! They consistently deliver high-quality demand generation programs that help us get our messaging and content in front of the right buyers.

Cons

I haven't run into any downsides while working with it.

Pros

The best part of working with this software has been the people. The team has been the standout aspect for us.

Cons

It would be even better if there were more customization options available.

Pros

It's easy to use, the lead quality has been strong and it's been cost effective for us. Getting everything set up at the beginning was simple and being able to send form-fill leads straight into our Marketo database through the API is something I really value. We've kept coming back to it for more than two years because it has consistently worked well for us.

Cons

Keep in mind that there may be minimum lead requirements to launch a CPL program.

Pros

Something I've really appreciated is how quickly they respond and how willing they are to work with us to get things done.

Cons

At this point, I haven't run into any issues. The service has been excellent.

Pros

They provided a variety of options and channels which I appreciated.

Cons

Customer support was inconsistent at times. They also introduced a lot of tools but many of them seemed underdeveloped before being rolled out to us. In the end, our programs delivered little to no return.

Pros

Combination of strong customer service and consistently high-quality work keeps bringing me back to this software! The leads they deliver align well with our Ideal Customer Profile which helps keep clients satisfied and confident in continuing the partnership. Their response times are also solid and that's something I really value.

Cons

At this point, I haven't run into anything I dislike.

Pros

The intent data and content syndication service have been really valuable.

Cons

An issue is that it doesn't integrate well with Microsoft Dynamics. It also doesn't work with Supermetrics, Zapier or other tools that would help automate reporting. On top of that, it isn't very user friendly, there are quite a few hidden options and it doesn't feel built for self-service.

Pros

Getting a campaign up and running was pretty easy and the support team responded quickly whenever needed.

Cons

Even with the Eloqua integration in place, I'd still appreciate getting a weekly Excel file that includes all the leads received.

Pros

The customer support has been really helpful and the leads have been relevant to what we need.

Cons

I've had a positive experience overall using the software.

Pros

Love how quickly they respond to emails and handle any changes I request. Their flexibility and willingness to adapt to shifting needs in a changing work environment have made the process much more manageable for me.

Cons

The part I'm less happy with is the lead delivery timing. It would help a lot if they confirmed the details upfront or kept me updated during the campaign whenever issues come up that might cause delays.

Pros

Their broad reach across every region has been valuable and that matters a lot for a global company like ours. They also do a solid job covering senior-level roles and functions so the overall audience reach feels strong.

Cons

Not much to complain about since they are good at what they do. If I had to point out anything, it would be that they do not always make their added value as clear as they could.

Pros

They are adaptable across different tactics, along with being transparent about what will work best for the client. That kind of approach has been a big help in shaping stronger, more effective strategies especially with their team's expertise backing us up.

Cons

There hasn't been anything I've disliked about it. Every request we've brought to them has been handled proactively and that's exactly the kind of responsiveness we value in a vendor partner.

Pros

Right from the start, the transparency and the relationship we've built with our daily contacts at DemandScience have been standout positives. They're incredibly helpful, very supportive and they genuinely understand our business. The setup process went very easily thanks to the level of support they provided and that has helped make the partnership work really well ever since.

Cons

Nothing comes to mind!

Pros

One thing that really stands out is how data-focused the platform is and it does a solid job of helping us connect with the right audience without relying on a lot of trial and error. The insights are actually valuable and the team is responsive and pleasant to work with which makes the daily experience much better.

Cons

Clearer documentation and more built-in guidance within the platform would help users get the most value out of it.

Pros

Their customer support has been excellent and the lead quality has been strong since the contacts seem to come from the right personas.

Cons

Roughly a third of the leads from our most recent campaign were probably outside the scope of our original brief and we're still figuring out how to address that, whether my brief wasn't specific enough or if we can have replacement leads for the ones we need to reject.