Docusign Reviews
Total 2206 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars18%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 500+ employees
More than a year
“I'mpressed with it”
Pros
Getting this up and running didn't require much effort or heavy user training at all. The one-click signature feature helped us finish documents much faster and the audit trail has been especially useful. It's convenient to refer back to later particularly in legal situations and we've already used it in a couple of claims where it ended up benefiting the company.
Cons
The price per signature is higher than a lot of other tools in the market although we've accepted that trade-off because it still leads to meaningful overall cost savings in our case. Integration options are somewhat limited and the lack of Aadhaar-based signing is definitely a drawback for Indian clients who need Aadhaar authentication. Also, billing isn't available in INR which creates some inconvenience because of currency conversion rates.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Restaurants, 1-10 employees
More than a year
“docusign makes onboarding effortless”
Pros
It gets used every day on our side especially for electronic onboarding of new hires and it handles that process really well. We also rely on it to collect signatures on contracts when people are located in different parts of the state or even across the country. Another big plus is being able to send documents through to several people for signatures and track exactly where they are in the process so there's no more guessing. I also appreciate that I can set custom timing for when a record should be removed.
Cons
One thing I've noticed is that I don't think it sends me email updates showing where the documents are in the signature chain but I can always log in and check the status myself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 101-500 employees
More than a year
“secure consent signatures”
Pros
Handling consent signatures feels very secure with It. We regularly send contracts to internal employees so they can acknowledge updates and business policy changes and it does an excellent job of collecting signatures quickly while also notifying us right away when someone completes the task. honestly it's a 10/10 product.
Cons
Kinda tough to come up with much to criticize because It is genuinely such a strong tool. If I had to point to one minor issue, moving around inside very long contracts can feel a bit tiring at times though that tends to happen with almost any document that runs for a lot of pages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Incredible tool”
Pros
I feel like handling contracts without going into the office or meeting an employer or contractor in person is a big advantage. With It, I can sign official documents remotely which saves time and makes the whole process much more convenient.
Cons
One thing I expected was more of a true digital signature tool but in practice it feels more like just clicking a button to complete the signature. Because of that, I think the authentication side could be stronger. It would be better if there were an added verification method, such as a separate username and password provided by the employer, to better confirm that the person signing the document is actually the right person.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Computer Software, 11-50 employees
More than a year
“i use it confidently”
Pros
Everyone can use it without much effort and the security feels reliable. We're comfortable trusting it even with our most private documents.
Cons
It can be a bit expensive. Also some end users may still feel uneasy about sharing sensitive information with a company that has their private data available.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
E-Learning, 500+ employees
Less than a year
“Loved the results”
Pros
Handling scope of work proposals and contracts is much simpler with this product. It makes it convenient for multiple parties to review and sign documents while also keeping the workflow organized and easy to follow.
Cons
A short tutorial video would really help especially when it comes to adjusting templates. That part took some time to learn but overall it's still a fantastic tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Electrical/Electronic Manufacturing, 500+ employees
More than a year
“remote signing works brilliantly”
Pros
Having several people sign documents while everyone is in different locations is a huge advantage.
Cons
honestly nothing comes to mind aside from missing the face-to-face interaction with people in person.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Insurance, 11-50 employees
More than a year
“Fantastic software”
Pros
Customers constantly mention how simple it is to sign their insurance paperwork. With It, we get completed and signed documents back much faster than through any other method.
Cons
I don't have anything negative to say about the software.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Real Estate, 1-10 employees
More than a year
“fast uploads and stress relief”
Pros
Everything about it feels quick and simple. Signing documents takes almost no effort and uploading them into It is just as simple. It saves a lot of time and really takes the stress out of the process.
Cons
Nothing negative really comes to mind. It's been very simple to use and since I don't use it as often as some of my coworkers, it's hard for me to point to anything that truly needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 51-100 employees
More than a year
“trustworthy”
Pros
It has been the most simple and dependable system we've used by a wide margin.
Cons
honestly we haven't run into any downsides or negatives with the system at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Architecture & Planning, 500+ employees
More than a year
“helpful signature verification”
Pros
Really useful for verifying signatures and getting everything completed in one place.
Cons
The reminders can get annoying especially since it's hard to tell what's still left to do and who they're meant for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Law Practice, 11-50 employees
More than a year
“clear and easy to use”
Pros
During the pandemic, this was really helpful for managing the flow of people coming in to sign. It helped keep both our team and our clients safe. It also sped things up a lot compared with waiting for an in-person meeting.
Cons
I honestly don't have any complaints. I'm very impressed with how simple it is to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 51-100 employees
More than a year
“collaborations made easy”
Pros
Getting it installed and up and running is very simple. Whether I'm using it for one-on-one sessions or working in a group collaboration setting, everything feels well organized and simple to use.
Cons
For the core features that matter most to me, I honestly don't have any suggestions for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Consumer Services, 11-50 employees
More than a year
“Saves us time”
Pros
Uploading documents is simple since I can just drag and drop the files into the software, then place signatures exactly where they're needed.
Cons
Would be even better if the software could automatically detect where a signature is required and insert it there on its own.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“very handy for virtual visits”
Pros
It's been really helpful whenever I have patients scheduled for virtual appointments.
Cons
honestly I don't have any complaints about this feature. I use it often and it works without any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health Wellness and Fitness, 1-10 employees
More than a year
“feature-packed and quick to learn”
Pros
In my opinion, its a strong package with plenty of features and getting familiar with it didn't take much time. Using it feels simple and user-friendly.
Cons
Didnt find anything bad in my experience
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 500+ employees
More than a year
“digital signing done right”
Pros
Compared with dealing with Acrobat products, digitally signing documents here feels much more simple and the fact that it's free makes it even better. I also appreciate being able to download the signed documents and keep them for later use. The overall user experience is excellent and even the first time I used it, nothing felt confusing or difficult. Any time I need to sign a new offer letter, I honestly hope it comes through It because the usability is just that good.
Cons
One thing that bothers me occasionally is that the link to view a signed and attested document can expire which means I have to request a new one just to access it again. That part could definitely be improved. It would make much more sense if access to signed documents stayed valid for a much longer period, maybe 2 to 3 years, instead of expiring after only a few days.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Management Consulting, 11-50 employees
More than a year
“reliable signing, limited depth”
Pros
Handling signatures online with It makes it possible for people to sign documents quickly and get confirmation from the required parties without dealing with the usual slow, traditional paperwork process. It's a reliable way to manage acknowledgements and signatures over the internet.
Cons
Something that feels missing is a stronger set of advanced features. While It covers the basics well, it could be expanded further to appeal to clients or users with more demanding needs.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Cosmetics, 1-10 employees
More than a year
“Tracking is easy”
Pros
I liked it! handling contracts is much more manageable with It because I can collect signatures from several people, send the same document to multiple recipients and keep track of who has signed each agreement. It also stores completed documents automatically which makes it simple to search for older files whenever a client has questions or needs clarification about current or past projects. Another feature I really appreciate is the reminder setup. I can customize multiple alerts based on my own timeline, like sending one three days before the due date, another the day before and then daily reminders after that until the document is signed or I decide to cancel them.
Cons
The part that feels less easy is that some features are a little buried unless you already understand the menu hierarchy within the Adobe ecosystem. For instance, sending a document to multiple parties sometimes means clicking through an extra option that is not especially obvious. The same thing happens when I want several people to receive a document without forcing them to sign in a specific sequence,it takes digging through another set of menu options to switch that setting on or off.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Consumer Services, 51-100 employees
Less than a year
“sign from anywhere”
Pros
No matter where I am in the world, I can get documents signed without waiting weeks for them to come back anymore. Now it only takes a quick click which has made a huge difference. Having every document stored in one place is easily one of my favorite parts. Getting started with it for my business was very simple and I'd absolutely recommend it to anyone who needs signatures handled efficiently.
Cons
For my business, I honestly haven't come across any downsides with this software. It has genuinely been a lifesaver for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10