Docusign Reviews

Pros

Working with the It API as a developer has been a really positive experience. It's flexible, delivers the output I need without errors and makes it simple to pull all the required details. It also feels secure and dependable. Processing is quick and it works across browsers without any restrictions. Features like carbon copy email attachments through the It API are available as well. Also, the API is simple to implement because the technical documentation is clear, well organized and properly explained. The UI is user-friendly too.

Cons

No cons

Pros

Adapting it to the forms we already use has been very simple. It's also user-friendly on the customer side so most people have little to no trouble completing the documents. Also, it makes compliance much simpler and having everything stored in the cloud is a big plus.

Cons

The biggest downside is the added expense. It sits on the higher end of the pricing range compared with other services.

Pros

Everything about the features is simple to follow which makes the platform very user friendly. It's also a very affordable option for any business that needs a dependable electronic signature tool for handling different types of contracts.

Cons

One area that could be improved is security around signer verification. Adding more security features to better confirm the identity of the person signing would make the software even stronger.

Pros

My favorite parts of the software are the digital signature and mobile signature features. They cut down on paperwork and save a lot of time.

Cons

I haven't run into any problems with it at all.

Pros

During the pandemic, electronic signatures became much more important and It has been very useful for collecting verified e-signatures without much hassle. It works as a reliable document and signature management platform and it also helps confirm whether a signature is genuine. I can clearly see what stage a document is in, including whose signature is still pending. Having access to documents that were signed in the past also matters a lot and It handles that well.

Cons

At times, the It website has randomly frozen or stuttered while I was using it.

Pros

Everything is laid out in a well-organized way so getting documents uploaded, reviewed and signed happens without snags or unnecessary steps.

Cons

Uploading supporting documents could be more simple.

Pros

Getting documents signed with this app is very simple. It comes with reusable templates which saves me from having to ask coworkers for help every time I need the same setup again. I also appreciate that the signature size can be adjusted since that makes it fit nicely into different kinds of documents.

Cons

One thing I'm still unsure about is how everything works when it comes to privacy-related requirements. Since signatures are important from a compliance and privacy perspective, it would help if customers were given clearer guidance on how to use the app correctly. A pop-up explaining the relevant rules and GDPR requirements would be a useful addition.

Pros

Using it has saved me a lot of time thanks to the digital signing feature. The interface is very simple to use and it also cuts down on postal costs. Customer service has been very helpful whenever I had a question so overall it has been an excellent experience.

Cons

My only concern is that there seem to be gaps in the identity verification process. The developers really need to focus more on that and add two-step verification. Since the software is sometimes used for signing very important contracts involving large amounts of money, identity verification is one of the most critical factors.

Pros

No cons!!

Cons

I wish is that it were available on more platforms.

Pros

Handling contracts and collecting signatures was much more convenient with this software. Since a big part of my administrative role involved managing documents for the leadership team, having It made that process much easier. The reminder feature was especially useful because it helped automate follow-ups which saved me a lot of time. Also, the platform was very simple to learn and simple to work with from the start.

Cons

I honestly can't think of anything about the software that I disliked.

Pros

From start to finish, everything went really well. The step-by-step instructions made the whole process simple to follow right from the beginning.

Cons

The only thing I wasn't thrilled about was that you only get, I think, three free ones before having to pay. Other than that, I really don't have anything bad to say about it.

Pros

During our home-buying process, this was the best tool of its kind I've worked with and I've also used it in other situations. Documents arrived quickly, stayed current and were simple to sign on either a computer or phone. The reminders were especially helpful whenever we missed a field or forgot to add a signature after talking things over.

Cons

honestly I don't have much to criticize. The only minor issue was that the formatting could look a bit off at times especially when a file was scanned without OCR compared with a document created as native text.

Pros

Coming from more traditional companies that still avoid newer technology, I've seen HR departments buried in stacks of paper. It's not environmentally friendly, it creates unnecessary risk and it slows down nearly every HR process. A good example is candidates having to come into the office just to sign a contract which wastes time for both the candidate and the HR team. The best part about It is how well it connects with other software. In our case, we use it with Greenhouse so the It contract is sent together with the candidate's offer. Candidates can quickly sign it or request a new one and be ready to start on the stated effective date.

Cons

One thing that makes It less convenient is the requirement for candidates to create an account before signing. That extra step can feel tedious especially since most people only sign employment contracts once every couple of years and usually forget their password by the next time. When that happens, the HR team can't do much to help because the accounts and servers are fully managed by It. Support is not always timely or reliable and that can hurt the candidate experience when responses are slow. Also, It's mobile functionality is really poor.

Pros

Using this product feels very simple and it really seems to be the go-to standard for collecting document signatures. One feature that helps a lot is being able to jump straight to the next signature or initials field when I've already reviewed the document and only need to complete the signing.

Cons

At times, it's not completely clear whether the document has actually been saved or sent. That said part of that uncertainty could also be related to my internet connection so I can't blame the software entirely.

Pros

Its very simple to use and being able to keep all of my signed documents stored in one place is the part I appreciate most.

Cons

The only thing I'd like to see improved is having more signature style options to choose from.

Pros

With It, sending documents out takes very little time and it's simple to monitor their status and get the signed copy back in my inbox. It has been incredibly helpful during a time when not everyone is working from the office. The convenience and overall usability of the platform definitely make up for the higher price.

Cons

One part that feels less adaptive is the template feature since it's not as user-friendly as the rest of the platform. Also, I still have to send documents manually even when I'm sending the exact same file to a large group like 100 people.

Pros

The mobile features have been a vital part of how our business operates.

Cons

We've run into a couple of glitches but they were handled quickly and we were able to move past them without much trouble.

Pros

Rolling out documents to customers has been really convenient with this tool. It lets me break quotes down clearly which makes them much easier to explain. One feature I really appreciate is being able to see when a customer has opened the document but hasn't signed it yet.

Cons

The only thing I'd improve is making completed and voided documents a little quicker and simpler to access.

Pros

Putting together a signature page and sending it out for signatures is really simple. The audit trail is also a big plus because it lets you clearly see who has already signed and who still needs to sign.

Cons

Something that would help is if documents didn't expire so quickly especially when going back to check them a month later.

Pros

Getting client accounts opened and fully running in under a day has been a big advantage. All signers can be anywhere in the world, traveling or away from their desks and offices and it still works. As long as they have a cellphone, they can be reached and sign the form quickly without much delay.

Cons

Because of the software's security measures and encryption, any mistake in sending a document to the wrong cellphone number or email address cannot be corrected afterward. When that happens, the only option is to create an entirely new Envelope from scratch.