Docusign Reviews
Total 2206 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars18%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Non-Profit Organization Management, 500+ employees
Less than a year
“simple signing on any device”
Pros
Sending documents out for signatures is very simple with this software. It's simple to use and signing can be done with a mouse, a stylus or even a finger on a mobile device which makes it really convenient.
Cons
The biggest downside was the pricing. As a non-profit, the cost was too high to maintain the number of licenses we would need across the organization.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Design, 500+ employees
More than a year
“keeps every agreement organized”
Pros
One thing I really enjoy is how simple the software is to use. It helps me keep track of all my legal work and both my vendors and I use it even for the smallest agreements. It honestly saves us from a lot of back-and-forth and unnecessary debates.
Cons
Haven't run into any issues at this point. I'll definitely keep you posted but for now I'd say go ahead and download it if you have a business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graphic Design, 51-100 employees
More than a year
“Good experience”
Pros
Right away, the biggest benefit is how well this software works with almost any digital document format I receive. The automatic prompts to sign with it make everything feel effortless since I never have to go looking for the app or even stop to think about what to use. Anytime I open a digital document that needs my signature, It is already available right there in the drop-down menu.
Cons
At times, the tools for placing and resizing the signature and date can feel a little fiddly. I also really wish there were an option to overlay the signature directly on top of the signature line instead of having to position it above it. That would make the signature look much more natural especially for anyone whose name has a lot of descenders.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Design, 500+ employees
Less than a year
“powerful signing workflow”
Pros
Out of all the digital signing tools I've used, this has been the most practical and productive one by far. It's simple for both clients and internal staff to work with. The auto-scroll feature jumps you right to each signature field so there's no confusion or wasted time trying to find where to sign. I also really appreciate that recipients can sign through the signing envelopes without needing to log in which makes the whole process faster and far less stressful. I haven't seen another platform offer the same level of functionality and customization that It does. It cuts out a huge amount of downtime from the schedule and makes client interactions and proposal submissions look much more professional.
Cons
I honestly don't have a long list of complaints about this software. The one thing I wish it allowed is replacing a document after one or more parties have already signed, as long as the agreement hasn't been fully completed yet. I run into situations where clients sign first without fully reading, then go back afterward, notice something they want changed and need updates made.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 500+ employees
Less than 6 months
“Easy to use”
Pros
With everything going on, tools like It have become incredibly valuable for getting digital signatures completed on time. Once we integrated it, creating, sending, sharing and following up with reminders for agreements became very simple. Because of that, our clients can review, approve and sign documents much more conveniently. Since everything is cloud-based, we're also able to monitor documents closely, review clauses and keep track of the full process without much trouble.
Cons
Compared with some other providers, the pricing and overall business process feel expensive so it would be better if the company offered more flexible options instead of limiting customers to just one.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Alternative Dispute Resolution, 1-10 employees
More than a year
“multi-signature features i love”
Pros
There's a lot to appreciate in this software especially the multi-signature feature which I absolutely loved.
Cons
Don't have any complaints about this software package.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“signer sequence is excellent”
Pros
The real value comes from how accessible everything is and how well the signer sequence works.
Cons
Nothing I disliked although the pricing does feel a bit high which is somewhat disappointing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 11-50 employees
More than a year
“paperless signing everywhere”
Pros
Having It available through the desktop site, a web link and the mobile app really makes a difference for us. Those options let us handle contract signing on the go and get documents in front of the right people quickly without dealing with paper. It's also a big plus environmentally since we've cut down on paper usage and our sales team can put together a contract right there on the spot and have the customer sign directly from their phone. From the admin side, I also appreciate being able to use It from my desktop and have both the management tools and my own document signing and uploading features all in one place. A lot of systems split those functions between separate admin consoles so having everything together is something I really value.
Cons
One thing I'd still like to see improved is the sent inbox. It would be much better if moving a document to another folder actually removed it completely from the original location. Having multiple copies of the same completed document showing up in one area gets cluttered and I'd prefer to organize them into folders without the duplicates staying behind.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Public Safety, 101-500 employees
More than a year
“docusign keeps contracts moving”
Pros
Sending contract emails through It has been a big plus. The software guides you through each signature field one step at a time so the whole signing process feels clear and simple.
Cons
On a mobile device, the signature box can be really small which makes it harder to create a clean-looking signature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 51-100 employees
More than a year
“lease signing done right”
Pros
After using this for leases, addendums and similar documents, I honestly wouldn't switch to any other signing software. It works really well for both the lease holder and the management company staff which makes the whole process simple for everyone involved.
Cons
I really don't have any complaints about this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
I'mport and Export, 500+ employees
More than a year
“reliable signatures that just work”
Pros
One thing I really enjoy about It is that it keeps documents stored and organized on file. It also lets you create your own personal signature and initials which makes signing forms feel quick and convenient. Everything runs very well and it's reassuring to use something that's already trusted by major businesses.
Cons
Haven't run into any downsides while using It.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Animation, 500+ employees
Less than a year
“fast digital contracts”
Pros
Using it has been really helpful for handling contracts because the template feature saves a lot of time and the reminders help keep everything on track. It supports digital signatures, makes signing contracts much more convenient and helps manage both the documents and their timelines. There's no need to print anything anymore since contracts can be signed digitally and sent back to clients right away. The whole signing process feels much faster, more secure and document sharing is simple too.
Cons
It hasn't really created any major problems but it can feel a bit expensive compared to other similar tools. There are also times when it becomes a little slow although it still does a good job overall when it comes to managing documents and contracts.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Environmental Services, 51-100 employees
More than a year
“audit approvals made simple”
Pros
Handling audits for every account and approving them is really simple with this software.
Cons
At this point, I don't have any complaints and we use it every day.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Civil Engineering, 101-500 employees
More than a year
“template reuse saves time”
Pros
Being able to create templates, come back to them later, make edits or resend them when needed has been incredibly useful. That feature saves us a lot of time, helps keep productivity up and reduces delays caused by admin work.
Cons
The pricing structure feels too layered and not very simple about what is included in each option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
More than a year
“fantastic interface for e-signing”
Pros
Using this software has been a really positive experience. The interface is fantastic and signing documents electronically is much simpler with it than with other products on the market.
Cons
It does force close once in a while but aside from that, I really do not have any complaints about the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Primary/Secondary Education, 1-10 employees
More than a year
“Excellent tool”
Pros
During the COVID-19 pandemic, It was a huge help when in-person signing really wasn't possible. It was simple to use, simple to explain to everyone involved and made it easy to send, sign and receive documents quickly while still staying compliant with legal requirements.
Cons
I honestly don't have any complaints. I really enjoy using this software and I'm glad we're able to keep relying on it for document signing going forward.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
More than a year
“user-friendly signing tools”
Pros
Using it is very simple. A lot of other e-signing platforms tend to have little quirks and a learning curve before they start feeling comfortable.
Cons
DocuSign's core signing interface is simple and simple.. but its security-focused multi-factor authentication on every device creates a frustrating login experience for frequent cross-device users...
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
More than a year
“loved using it”
Pros
It feels flexible and user-friendly. It helps organizations send contracts out for signature quickly, with a signing workflow that keeps signatures organized and makes sure copies are shared to the correct place.
Cons
Only downside I've run into with It is setting contract expiration. It would really help to have a preview of the exact expiration date and time so the sender can match it properly to the contract terms. Right now, I have to count the days manually, subtract one and just hope the expiration date ends up being right.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“Easy and simple for everyone”
Pros
With so many digital signature platforms available, I can't really say whether It is the absolute best. What I can say is that it has worked really well for our company. Our clients are able to sign important documents without hassle and move on with the rest of their day.
Cons
Its setup at the beginning took some effort and getting our staff trained wasn't instant either. Once we got past that stage though, everything started running very smoothly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 500+ employees
Less than 6 months
“Pricey plans”
Pros
Using it, we had every new user sign the partnership agreement online rather than on paper which made the whole process quicker and much simpler to handle.
Cons
Seems somewhat overpriced for what it delivers especially when you compare it with competitors that provide more features at the same price or even less.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6