Docusign Reviews
Total 2206 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars18%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Arts and Crafts, 1-10 employees
Less than a year
“Saved us a lot of time”
Pros
During COVID-19, this program has been especially useful. Being able to send out a document for signature without even having to leave home has been a huge plus.
Cons
I honestly haven't come across anything about this program that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
More than a year
“Fantastic tool”
Pros
Creating documents and sending them out for signatures is really simple.
Cons
No complaints,it does exactly what I need it to do and does the job really well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Architecture & Planning, 1-10 employees
Less than a year
“Works great for us”
Pros
Sending, signing and approving documents with It feels like one of the quickest and safest options available, no matter where you are. If you're new to the platform, you can either choose a pre-made signature or create your own which makes getting started pretty convenient. The mobile app is also really handy and organized especially when you need to complete electronic signatures while you're out and about.
Cons
At this point, I really haven't run into any downsides with It. It feels like the industry benchmark to me and I can easily see it becoming the standard way everyone handles document signing over the next couple of years.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 500+ employees
More than a year
“Easy to use”
Pros
It is the tool I count on when important documents need to be completed correctly. I regularly send hospital and medical paperwork to leadership and it's quick to set everything up with signatures placed in the right spots. Adding recipients is simple which really helps move the process along faster. I'm also able to monitor each signer's status through the website and with email notifications. The reminder feature is helpful too, whether I let the system send them or do it myself. It's convenient to review documents directly in the platform and save them as PDFs for recordkeeping. I also use it plenty outside of work for personal paperwork, including real estate documents. Even with long files, it's simple to read through everything, scroll without losing track and clearly see where to sign or initial. If something gets missed, it brings you back so nothing is submitted incomplete. Having multiple people sign at the same time is a huge plus and I've never run into any errors with that feature.
Cons
I had a little difficulty figuring out how to set the signing order so that part could be made clearer by the developers. It seems like it would be especially hard to remember for anyone who doesn't use the platform very often.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Wholesale, 1-10 employees
More than a year
“trusted signature solution”
Pros
When it comes to using my signature, this is the only software I truly trust and I plan to keep using it.
Cons
Haven't come across anything better than It and I honestly don't have any negative feedback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 500+ employees
More than a year
“Liked it”
Pros
The service feels fast and adapts well to what we need. It's simple for both employees and customers to use and the drag icon feature for editing documents is especially convenient.
Cons
No cons to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
More than a year
“Organized our work”
Pros
Everything about it feels simple and practical. It keeps documents and multiple signatures well organized and the reminder feature is simple to manage. Customer support is incredibly quick and helpful and overall the system is very easy to work with.
Cons
The only minor issue I've run into is that some clients struggle to locate their authentication code. Even then, the process is simple enough that I can usually guide them through it in just a few seconds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Government Administration, 1-10 employees
Less than a year
“widely trusted signing platform”
Pros
It is clearly the best-known digital signature platform and most clients recognize the format right away. Our IT team also doesn't run into many problems when working with the template library. Once everything is configured correctly, the platform usually works without any major issues.
Cons
Interface isn't very friendly and that creates some challenges. Our IT department has a hard time navigating the admin tools and sometimes struggles to understand the issues users are reporting. Because of that, users often reach out to It support before contacting our internal IT team. On the plus side, It's support is very helpful and the wait times are usually short.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Construction, 500+ employees
More than a year
“paperless signing saves time”
Pros
This tool has completely cut out the paper and fax back-and-forth for us. It handles every step of the process, from preparing and sending documents to signing and managing them afterward. It also removes the need for transportation hassles which saves a lot of time during transactions. Also, it helps reduce costs and keeps clients satisfied.
Cons
The biggest downside is the price. I really think the pricing could be reviewed and made more affordable.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Financial Services, 11-50 employees
More than a year
“Excellent tool”
Pros
One of the biggest strengths of It is how essential it is for managing required and sensitive documents that need signatures. The platform is simple to navigate and it adds a lot of convenience by helping representatives make sure client paperwork gets completed accurately and on time.
Cons
I don't have any real complaints about It. It performs extremely well especially within the financial industry.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 500+ employees
Less than a year
“We had a positive time using it”
Pros
Getting started was simple and the platform is simple to use day to day. Our customers also have no trouble using it which has made the overall experience even better.
Cons
The pricing details could be clearer and the sales approach could definitely be handled in a better way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Industrial Automation, 500+ employees
More than a year
“mobile signatures save time”
Pros
One of the best parts of this software is being able to collect signatures right from a mobile device. That makes the whole process far more efficient than mailing documents out or arranging an in-person meeting just to get something signed. It saves businesses a significan't amount of time and money.
Cons
Honestly haven't come across anything to dislike. I'm extremely impressed with this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“Helps with our work”
Pros
Getting started with it was simple and it made it simple to stay on top of documents. I was also able to print files whenever I needed hard copies.
Cons
I'd like to see more customization options so it can better match a specific brand.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Renewables & Environment, 1-10 employees
More than a year
“Works well”
Pros
Sending documents to clients is really convenient and at times I get the signed copy back within just a few minutes. It's a quick service that saves both time and paper.
Cons
Don't see anything seriously wrong with It although it does feel a bit slow from time to time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
International Affairs, 51-100 employees
More than a year
“practical alerts boost productivity”
Pros
One thing that has made a real difference is It's alert and notification system. It's genuinely practical and simple to configure and it improves productivity in subtle but meaningful ways. We no longer need to copy an administrative assistant on every contract email thread just to keep things moving. During our shift to remote work, It also made process and transaction approvals much less of a burden than we had expected.
Cons
A few people on our team have mentioned that it's frustrating to restart the signing process when someone edits a document after signatures have already been collected and they've suggested some kind of post-edit consent option. Personally though, I see the current process as essential for protecting document integrity and legal validity so I really don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pharmaceuticals, 1-10 employees
Less than a year
“Simple to use”
Pros
Using this application feels very simple and that is easily its biggest advantage. The mobile app makes a huge difference because it lets you collect signatures while you're away from your desk. I also appreciate the option to set signatures in a specific sequence so people sign one after another instead of everyone signing at the same time. The audit trail is another really helpful feature since it records the date and time whenever needed. It turned out to be an especially valuable tool during the uncertainty of the pandemic. A lot of mortgage companies rely on it as well which makes it even more practical when you need signatures without running all over the place.
Cons
All has been good, nothing negative from my side!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 1-10 employees
Less than a year
“helpful autofill and workflows”
Pros
In my experience, using it has been simple and the workflow setup is very user-friendly. The autofill feature is a really nice touch and helps save time.
Cons
There's no option to actually edit PDFs, only to add fillable fields. I'd also like better visibility in the reporting. Also, I had a support issue that dragged on much longer than it should have and it took far too long to get resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Hospitality, 500+ employees
More than a year
“Very secure and easy”
Pros
Our company relies on it because it keeps contracts and management tasks secure while still being very simple to use.
Cons
I just wish there were more signature styles and font choices available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pharmaceuticals, 500+ employees
More than a year
“Made the process effortless”
Pros
When time is tight, this tool is incredibly convenient and useful. It makes signing documents fast without needing paper for a wet signature which really helps speed everything up.
Cons
Haven't run into any downsides with it. It's a really helpful tool to use while on the go.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
“had a wonderful experience”
Pros
From the first few minutes, the platform feels very simple to use. There's basically no learning curve, whether you're sending documents out for clients or teammates to sign or completing the signature yourself. It's very quick to understand and most people could figure out how to use it within five minutes.
Cons
honestly nothing has really stood out as a downside for me. I've been using It for at least three years and any issues I ran into before seem to have been resolved. At this point, it just feels like a clear, uncomplicated platform.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10