Docusign Reviews

“secure signatures anywhere”

Pros

It gives us a fast, secure way to collect signatures from clients all over the US which has been a huge plus.

Cons

Completing documents on a mobile device is difficult especially for some of our older clients.

“Mobile scanning works”

Pros

This tool made the whole process feel very simple and that was the part I appreciated most. It also helps with smaller tasks along the way, like scanning a document right from a mobile device.

Cons

The part I liked least was having to start paying once the free trial ended. That said it does let you create a new account.

“Simple set up”

Pros

All the trouble of getting signatures set up and completed is very simple with this. Instead of having to draw or create a signature manually, you can just click to sign which makes the whole process much more convenient.

Cons

What bothers me is that it doesn't really feel built for carefully reading the document. It comes across more like it's trying to rush you through signing instead of letting you properly review everything. The AI summary feature also feels questionable for document signing since there's no way to guarantee the summary is fully accurate or complete.

“fast contract tracking and templates”

Pros

After more than a year of using it to send and receive contracts online, the biggest advantage has been the template setup. I can create custom fields for names, dates, signatures and initials, arrange signers in the exact sequence I need and add SMS code verification for extra security. It also helps a lot that documents can be imported straight from Google Drive, OneDrive or Dropbox and the Salesforce integration makes the sales process move faster. Another feature I really value is the dashboard which updates each document's status in real time, whether it has been sent, viewed, signed or rejected.

Cons

Once a document goes over 25 MB, performance starts to slow down and sometimes the upload fails without any clear error explaining what happened.

“fresh design that works”

Pros

It was pretty simple to set t up and the interface has a fresh, modern feel. We've now made it our go-to tool for contract templates and it has been performing really well for us.

Cons

The least flexible part is having to set up a sender hierarchy but after you figure out where that's done, the process more or less takes care of itself.

“reliable tracking clients appreciate”

Pros

A lot of my clients already use it which has been a big plus. The software is simple to work with, I haven't run into any problems while using it and it does a good job of helping me track information and monitor progress.

Cons

It is quite highly priced.. I'd definitely like to see it become more affordable and maybe if adoption keeps growing, the cost will eventually come down.

“fantastic usability and support”

Pros

Getting started with it was effortless and the document management features have been especially impressive. I also haven't run into any bugs or technical issues at all. Also, customer support has been excellent and surprisingly fast whenever needed.

Cons

The tracking and reporting side isn't my favorite part. It could really use an update to make it more engaging and keep users interested in using it.

“fast signing and saved signatures”

Pros

This tool made signatures really quick.. the whole process only takes a few minutes. It also lets you save your signature which is a big help since you don't have to manually sign every document each time.

Cons

One thing I still miss is a dedicated placeholder that lets the signer capture their current location, whether through GPS or by entering it manually. Right now, that can only be done through a text field.

“remote work game changer”

Pros

A game changer for me. I can use it for just about everything, from paperwork for my house to work-related contracts. The app is very user-friendly and most of the features and access I need are available for free. Since I work remotely, it has been incredibly helpful.

Cons

It doesn't happen often but there have been a few times when a glitch came up and I had to request a new signing email.

“handy document signing tool”

Pros

Using it day to day has been really helpful and the whole process is very simple to work with when managing documents that need signatures. Being able to rename files is also a big plus since it makes everything much easier to find instead of keeping whatever random name appears from the scanned document.

Cons

No real downsides as such

“flexible workflow and document storage”

Pros

It keeps all of my documents in one place, adapts well to different needs and didn't require any prior training. It also made it much simpler for my team to stay on top of our workflow.

Cons

I miss PDF editing. I'm able to do that in Adobe Sign but it doesn't provide the same capability.

“great software for us”

Pros

Getting signatures directly from people with this has been really helpful. It speeds up the whole process of having documents signed and keeping them organized and managed.

Cons

At this point, I haven't run into any problems using it. I also haven't experienced any bugs or limitations with it.

“fantastic mobile signing experience”

Pros

Really user-friendly interface and the mobile app makes it simple to send and sign documents from anywhere.

Cons

The pricing can get quite expensive especially for larger organizations that have a high volume of documents to process.

“Excellent experience”

Pros

Sending, signing and tracking documents was very easy. It saves a lot of time and keeps everything organized without all the usual back-and-forth.

Cons

Only real downside is the cost since it can feel a bit expensive if you're not using it that much every month.

“fast digital signatures”

Pros

it works really well for collecting official signatures on documents. It's simple to use and doesn't take long to learn.

Cons

I do wish the pricing was more affordable or that there were a free version available after the first 30 days. The trial is nice but having a continuing free option would be much better.

“signatures without the hassle”

Pros

Signing on documents with it feels effortless and having all my documents stored in one place has been really convenient.

Cons

It costs more than many other signing platforms and I just also wish there were a few more customization options available.

“signing from anywhere”

Pros

One thing that really works well with it is its user-friendly interface and the excellent mobile app which makes it simple to create, send and track documents for signature even while on the go. It's incredibly convenient to keep all the documents that need signatures in one place and get everything done in just a few clicks. It also cuts down on handling physical paper copies which makes the whole process much more practical. On top of that, the customer support is very impressive. The platform speeds up signing significan'tly and ends up saving a lot of time.

Cons

Definitely convenient and efficient but the pricing can become expensive for organizations that handle a high volume of documents especially when the more advanced features are necessary and come at an extra cost.

“handy edits and resends”

Pros

Using it is simple and correcting mistakes is no hassle. If I send out a document and later notice something needs to be changed, I can update it quickly and resend it without much trouble.

Cons

The biggest downside is the loading speed. Every time I open a form in the Rooms version, I end up waiting for the document to load and it feels slower than other programs I've used.

“impressive tool”

Pros

Its been great to be getting signatures without having to meet people in person and it speeds up the whole process of having documents signed and moving deals forward.

Cons

I'm not aware of any downsides to it. I also don't know of other competitors or companies that offer the same kind of service they do.

“saves a lot of time”

Pros

Using it has been really convenient for signing and sending important documents through email. It's much better than having to print forms, then scan or fax them back.

Cons

there's nothing I dislike about it. It's a really convenient way to send back important documents quickly through email.