Docusign Reviews

“document tracking made easy”

Pros

Keeping up with legal documents is much more manageable with It. It gives me a fast way to send files to the people who need to sign them and I can still make edits or updates to the document when needed without much trouble.

Cons

You really have to be careful not to make repeated mistakes because every time a document is sent out, there is a charge. If I send an offer to a candidate with the wrong start date, I have to correct it on my end and resend the file. That means I end up paying for two documents even though only one of them is actually valid and kept for future reference.

“fast signing and flexible workflows”

Pros

It is a very flexible, user-friendly signing platform that makes getting documents signed quick and simple.

Cons

One downside is that It doesn't have a free option for small businesses so the pricing can be too expensive for some.

“reliable legal signatures”

Pros

This tool lets me send contracts to clients so they can sign them in a secure, legally valid and dependable way.

Cons

It definitely isn't inexpensive but I still feel it helps improve my workflow and speeds up my business.

“user-friendly app that speaks for itself”

Pros

The app is very user-friendly and simple to work with.

Cons

Nothing to mention here.. the software really speaks for itself.

“Easy document access”

Pros

Using it is simple and it lets any user search for and access documents through the platform without much hassle. It also makes it simple to finalize contracts with employees or clients.

Cons

It could be a bit more affordable although the price matters less when you consider the benefits the application provides.

“trusted e-signing everyone knows”

Pros

It has made our contract process much more convenient. The platform is simple to use, the templates can be customized and it works universally with clients as well as other vendors. Being able to handle everything online is especially useful when working with out-of-state or international clients. It also helps that It is a well-known brand people already recognize and feel comfortable using.

Cons

The only real downside that comes to mind is the recent format change which took a bit of time to adjust to. I may still prefer the older layout.

“fast document signing”

Pros

Uploading a document and getting it signed takes less than a minute.

Cons

This software is really good for both small and large companies and It feels very simple to use.

“simple to use”

Pros

Across all the companies I've worked with, this software has been used in one way or another and I've really appreciated how consistently simple It is to deploy, use and train new users on.

Cons

I don't have any complaints because I haven't run into any issues while using it. I am interested in seeing what their support experience is like though.

“waste of time and money”

Pros

Nothing. I had absolutely no positive experience with It and I do not recommend their products or services at all.

Cons

Getting support is extremely difficult because it's hard to reach an actual person. And when you finally do, they often struggle to understand the issue you're explaining. Then even after they eventually figure out what's happening, they still can't resolve the problem which leaves the software unusable and can hurt your relationship with your own clients. When you ask for a refund even though their policy allows it, they just waste your time and make you go through multiple follow-ups, only for the refund to never happen. From start to finish, It cost me money, time and patience. If you have a few hundred dollars to throw in the trash, then sure, go with It. Otherwise, there are much better companies out there. Save yourself the trouble and choose a competitor like eZsign, OneSpan or another alternative.

“saves time”

Pros

It has made a big difference in how we handle contract creation and customization because collaboration is built into the entire process before anything gets sent to a customer. With everyone working together in one place, we've been able to automate document routing for both internal reviews and external legal reviews. The version control is also very flexible so it's clear who changed what, when it was changed and how the document has evolved. Because of that, drafting contracts is much faster now and teams from different departments can work on the same document in a short time instead of passing it around one by one for weeks.

Cons

One limitation I've noticed is on the It Android app, where there isn't an option to switch signatories while previewing a document before sending it.

“trusted signing workflow”

Pros

Because it is the best-known e-signature platform, there's already a strong level of trust in it. Setting up the signing workflow for everyone involved is simple and from the signer's side, the process is very simple to follow. You can clearly mark the spots that need attention which helps a lot. Actually drawing a signature with a mouse or touchpad is still awkward so I usually stick with the default signature instead. Once every signer has finished, the completed contract is available to review and download whenever needed. I also appreciate that the full audit trail and document history are available to inspect.

Cons

This tool does come at a premium because it's the market leader so we ended up purchasing only a few Standard seats at $25 per user. It includes reusable templates but I'd still like more customization options even though you can add your own branding.

“reliable cloud signing platform”

Pros

Handling agreements with It has been a really positive experience. It's a flexible, well-thought-out tool with features that make signing all kinds of deals much simpler and more convenient. I appreciate how it helps us keep legal documents organized, get signatures completed quickly by sending them instantly from anywhere and store everything securely in the cloud with privacy protections that add peace of mind. Also, the platform is user-friendly and intelligent so it never feels hard to use, the learning curve is short and it adapts well to our needs while working quickly. It has become an important link between our business and our clients, improving communication and helping resolve legal matters fast.

Cons

What holds It back is the cost which feels quite high compared with other similar software. I'd really like to see more pricing tiers with different feature combinations, including plans that leave out tools we don't use. Aside from that, I still think it's a very strong option for managing digital signatures.

“fantastic envelope tracking”

Pros

Setting up envelopes and templates in It is really simple which saves a lot of time. I also love getting notifications when someone opens a document and again when they sign it because it lets me keep track of where things stand how long they take to respond and when the signing is complete. The drag-and-drop fields for signatures, dates, names, titles and other details make it simple to handle documents with multiple signers without any confusion since each person's spot is clearly marked. It's also very convenient to recall or cancel an envelope if something needs to be updated before anyone reviews or signs it.

Cons

I honestly don't have any complaints about It.

“signature levels that fit our needs”

Pros

It's a customizable tool that offers different options with several signature levels which makes it flexible for different use cases. The business teams are satisfied with the solution overall.

Cons

Some options are not eIDAS-compliant which means certain electronically signed documents may end up having no legal value within the EU.

“reliable and fast for clients”

Pros

This software has been extremely reliable for us. It works quickly, is simple to use on my end and my clients also find it very simple. It has really made the whole process much easier for everyone involved.

Cons

The witness signing feature could use some improvement. I think there is still room to make that part work better.

“perfect for us”

Pros

Getting contracts signed quickly saves a lot of time and helps reduce the chances of deals falling through. It also lowers the risk of clients backing out when everything is signed as soon as possible. Also, it cuts down on paper, only takes a few clicks and feels very secure.

Cons

Reading the smaller text in documents can be difficult when using a mobile screen.

“i liked it”

Pros

Its so much quicker to get time-sensitive documents signed and not having to deal with a printer is a huge plus. That convenience really makes a difference. Signed files are kept right in the It account which helps keep everything organized. It also gives the option to download the documents and save them on a computer or in Google Drive.

Cons

One thing I wish It had is a free account option instead of only offering a trial for 10 documents total. Once those 10 documents are used, you have to start paying. I'd rather see a free plan that resets every year and gives users 10 free documents annually.

“packed with useful integrations”

Pros

There are tons of features and it connects with just about everything I need.

Cons

Something I do wish was available is single-user access to Transaction Rooms. I considered getting it just for myself but since it requires a brokerage account, the cost would have ended up being in the thousands.

“great tool for our practice”

Pros

Getting documents out through the system has been very simple. Our patients frequently forget to fill out paper forms before their appointments and It has made it simple to send everything electronically. The turnaround time on completed documents has also been much faster than with the system we were using before It.

Cons

After the initial setup is finished, it becomes pretty difficult to get in touch with a team member when problems come up. It does offer a helpful portal with answers to most common issues but there are still situations where direct support from an actual person would be much more useful.

“signature placement works perfectly”

Pros

One thing I really appreciate is how it automatically detects the signature sections in a document and places my signature in every required spot without any issues. It does the same for initials too which saves time and makes the whole process very simple to use.

Cons

I haven't run into any real downside with it. It hasn't been difficult to use and I haven't experienced any hiccups, blocks or trouble at all. It simply does exactly what it's supposed to do.