Total 2036 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

18%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LD

lindsay D.

Internet, 11-50 employees

More than a year

5.0
October 2021

simple signing every time

Pros

It has consistently made document signing hassle-free for my business . Whenever something is sent over, I just receive an email, click the link and it opens the document right away. It gives me the choice to draw my signature with the mouse or simply type my name and have one created automatically. Once I pick the option I want, the program places the signature exactly where it's needed and it also adds initials in the required spots. The whole process has always felt very simple and reliable.

Cons

The only downside is that it can feel a bit pricey if you don't use it on a regular basis. I wouldn't really suggest paying for a subscription unless this is something you need often. I accidentally purchased a full-year subscription once but thankfully I was able to contact support and they refunded me.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

CM

Courtney M.

Retail, 500+ employees

More than a year

5.0
October 2021

paperless signing made simple

Pros

Handling signatures on virtual documents with Focusing is really convenient and it completely cuts out the need to deal with paper.

Cons

At times, the signature field feels a bit too sensitive which can make the signature come out looking a little off.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KB

Kevin B.

Consumer Goods, 1-10 employees

More than a year

5.0
October 2021

clear guidance for every step

Pros

Every step comes with detailed instructions and the navigation tools are simple enough to help complete documents without confusion.

Cons

It does seem like the security could be improved a bit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Mustafa H.

Information Technology and Services, 500+ employees

More than a year

4.0
October 2021

reliable document signature tracking

Pros

This works well for managing document signing workflows and keeping a reliable repository of signed files that can be accessed later whenever needed.

Cons

The interface could use some improvement. It's also frustrating that documents expire so quickly which means logging in again just to access them. Also, it would help if the email sender was identified more clearly since some clients assume the messages come from an unknown source and treat them as spam.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KK

Kadonna K.

E-Learning, 500+ employees

More than a year

5.0
October 2021

Accurate signatures!

Pros

It handles business transactions with excellent accuracy and the delivery options available are a big plus across the board.

Cons

I really don't have any concerns to point out,it's been an overall excellent software program and I haven't run into any issues using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Research, 11-50 employees

More than a year

4.0
October 2021

time-saving paperless signing

Pros

One of the first times I relied on It was to sign a lease while I was still out of state. I had a hard time finding the right place and once I finally did, I needed to get the lease signed right away. Being able to handle that remotely saved me a lot of time and made the whole process much more convenient. I also used it to complete my background history before meeting my therapist and the step-by-step questionnaire was very simple. Also, signing health-related forms through the app was simple. I ended up using it again when my employer was submitting my immigration paperwork. Overall, it has been a real time-saver, very convenient and a more environmentally friendly way to manage documents.

Cons

There really is not much to complain about. The only downside is that you need mobile data or a Wi-Fi connection in order to use the software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SN

Sherri N.

Real Estate, 500+ employees

More than a year

5.0
October 2021

folder sorting is a plus

Pros

Something I really appreciated was the drag-and-drop functionality especially being able to organize everything into folders.

Cons

Nothing too bad.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TF

Tikisha F.

Banking, 101-500 employees

More than a year

5.0
October 2021

signing made convenient

Pros

Using it feels really convenient because the prompts are clear and simple to follow. It marks every place that needs a signature throughout the document, saves everything for you, sends it back to the sender and also gives you a copy all in one process.

Cons

Not much that I dislike about It. At the beginning though, I did get a little confused when it first became popular because I thought I had to locate the original signature I had created on a previous document which was frustrating. For new users, it might help if there were a clearer note explaining that previously created signatures don't apply to the current document.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Food & Beverages, 500+ employees

More than a year

5.0
October 2021

Effortless signing

Pros

Completing electronic signatures is really simple and convenient.

Cons

I honestly don't think there's anything that needs to be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PB

Paul B.

Insurance, 51-100 employees

More than a year

5.0
October 2021

trusted by all partners

Pros

Right from the start, it has been very simple to use and even my clients in their 60s and 70s can complete documents without any trouble.

Cons

Dont have any real complaints about this software. Maybe I would have a few if I had used other tools that offer the same thing but It is currently trusted by all of my insurance partners and that matters a lot for my business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PC

Prajwal C.

Computer Software, 500+ employees

More than a year

5.0
October 2021

I'mpressed with it

Pros

Getting this up and running didn't require much effort or heavy user training at all. The one-click signature feature helped us finish documents much faster and the audit trail has been especially useful. It's convenient to refer back to later particularly in legal situations and we've already used it in a couple of claims where it ended up benefiting the company.

Cons

The price per signature is higher than a lot of other tools in the market although we've accepted that trade-off because it still leads to meaningful overall cost savings in our case. Integration options are somewhat limited and the lack of Aadhaar-based signing is definitely a drawback for Indian clients who need Aadhaar authentication. Also, billing isn't available in INR which creates some inconvenience because of currency conversion rates.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

FG

Fritzi G.

Restaurants, 1-10 employees

More than a year

5.0
October 2021

docusign makes onboarding effortless

Pros

It gets used every day on our side especially for electronic onboarding of new hires and it handles that process really well. We also rely on it to collect signatures on contracts when people are located in different parts of the state or even across the country. Another big plus is being able to send documents through to several people for signatures and track exactly where they are in the process so there's no more guessing. I also appreciate that I can set custom timing for when a record should be removed.

Cons

One thing I've noticed is that I don't think it sends me email updates showing where the documents are in the signature chain but I can always log in and check the status myself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NH

Nolan H.

Retail, 101-500 employees

More than a year

5.0
October 2021

secure consent signatures

Pros

Handling consent signatures feels very secure with It. We regularly send contracts to internal employees so they can acknowledge updates and business policy changes and it does an excellent job of collecting signatures quickly while also notifying us right away when someone completes the task. honestly it's a 10/10 product.

Cons

Kinda tough to come up with much to criticize because It is genuinely such a strong tool. If I had to point to one minor issue, moving around inside very long contracts can feel a bit tiring at times though that tends to happen with almost any document that runs for a lot of pages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AK

ALPER K.

Information Technology and Services, 500+ employees

More than a year

4.0
October 2021

Incredible tool

Pros

I feel like handling contracts without going into the office or meeting an employer or contractor in person is a big advantage. With It, I can sign official documents remotely which saves time and makes the whole process much more convenient.

Cons

One thing I expected was more of a true digital signature tool but in practice it feels more like just clicking a button to complete the signature. Because of that, I think the authentication side could be stronger. It would be better if there were an added verification method, such as a separate username and password provided by the employer, to better confirm that the person signing the document is actually the right person.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

OM

Oguz M.

Computer Software, 11-50 employees

More than a year

5.0
October 2021

i use it confidently

Pros

Everyone can use it without much effort and the security feels reliable. We're comfortable trusting it even with our most private documents.

Cons

It can be a bit expensive. Also some end users may still feel uneasy about sharing sensitive information with a company that has their private data available.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

BD

Brenda D.

E-Learning, 500+ employees

Less than a year

5.0
October 2021

Loved the results

Pros

Handling scope of work proposals and contracts is much simpler with this product. It makes it convenient for multiple parties to review and sign documents while also keeping the workflow organized and easy to follow.

Cons

A short tutorial video would really help especially when it comes to adjusting templates. That part took some time to learn but overall it's still a fantastic tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PP

philip P.

Electrical/Electronic Manufacturing, 500+ employees

More than a year

5.0
October 2021

remote signing works brilliantly

Pros

Having several people sign documents while everyone is in different locations is a huge advantage.

Cons

honestly nothing comes to mind aside from missing the face-to-face interaction with people in person.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

CT

Cyndi T.

Insurance, 11-50 employees

More than a year

4.0
October 2021

Fantastic software

Pros

Customers constantly mention how simple it is to sign their insurance paperwork. With It, we get completed and signed documents back much faster than through any other method.

Cons

I don't have anything negative to say about the software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

IW

Isaac W.

Real Estate, 1-10 employees

More than a year

5.0
October 2021

fast uploads and stress relief

Pros

Everything about it feels quick and simple. Signing documents takes almost no effort and uploading them into It is just as simple. It saves a lot of time and really takes the stress out of the process.

Cons

Nothing negative really comes to mind. It's been very simple to use and since I don't use it as often as some of my coworkers, it's hard for me to point to anything that truly needs improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG

Lance G.

Banking, 51-100 employees

More than a year

5.0
October 2021

trustworthy

Pros

It has been the most simple and dependable system we've used by a wide margin.

Cons

honestly we haven't run into any downsides or negatives with the system at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10