Total 2036 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

18%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

ZP

Zolani P.

Transportation/Trucking/Railroad, 500+ employees

More than a year

4.0
September 2021

flexible printing and mobility

Pros

The mobility side has been really useful and having printer redundancy is a big plus.

Cons

One concern is signature authentication. It might be better if the system only allowed signatures that were originally signed physically within the app to be appended.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

ES

Evelyn S.

Entertainment, 101-500 employees

More than a year

5.0
September 2021

digital signing saves production time

Pros

As a producer, It has become a really important tool for me. I first started using it during a commercial project when we needed client testimonials and had to collect authorization signatures from everyone appearing in it. Since it wasn't possible to meet each person in person to sign paperwork, It helped us a lot. We basically just needed an iPad and everyone could sign the digital documents right there.

Cons

An issue is that not many people are familiar with it or already have it installed on their phones. It would help a lot if it were promoted more because when someone already uses It, sending documents out and getting them signed and returned is much more convenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CR

Corey R.

Automotive, 11-50 employees

More than a year

5.0
September 2021

Had a great experience

Pros

It makes it really convenient to send contracts to customers and get them back signed without any issues or delays.

Cons

I honestly don't have any complaints about It.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RD

Rama D.

Construction, 11-50 employees

More than a year

5.0
September 2021

Excellent tool

Pros

Works well for digital notary tasks and also supports digital signatures which makes it useful for handling both needs in one product.

Cons

The product is quite expensive and it feels like everything is treated as a new feature.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Pharmaceuticals, 101-500 employees

More than a year

5.0
September 2021

one-click signing convenience

Pros

Getting around this software is very simple and using it feels simple from the start. Before this, signatures had to be done manually but now everything is available at the touch of a button which has made things much more convenient as a user.

Cons

honestly I do not have much negative to mention because this software has been very helpful for me and I would not really want to change anything about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MD

Miguel D.

Transportation/Trucking/Railroad, 1-10 employees

Less than a year

5.0
September 2021

Had a great experience

Pros

Being able to sign any contract or agreement digitally without sending physical paperwork to the customer saves a lot of time when getting both parties to sign. It also stores the signed document automatically in the cloud which is really useful as a backup for the digitally signed file.

Cons

A downside is that in some countries, the law does not recognize digitally signed documents as legally valid and they may still require a handwritten signature. That can become a legal issue if something goes wrong with the contract or agreement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HC

Heather C.

Construction, 11-50 employees

More than a year

5.0
September 2021

user-friendly and accessible

Pros

The best part for me is how accessible everything is. The software feels very user friendly and simple to navigate.

Cons

There's not much I would want to change about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MP

Megan P.

Consumer Services, 1-10 employees

More than a year

5.0
September 2021

No hassle signing

Pros

Sending out stacks of contract copies and then combining the signed versions back into one is no longer something I have to deal with. It also takes the stress out of getting signatures from people who are out of town and need to sign quickly. Keeping track of which contracts were signed, who signed them and when it happened is really simple. Also, the contracts stay stored in the system which makes it convenient to pull them up later for reference when needed.

Cons

At times, positioning the boxes exactly where I want them can be a little tricky but it's usually simple enough to adjust them and get everything lined up the way I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FO

Fortunes O.

Automotive, 1-10 employees

More than a year

5.0
September 2021

Love the results

Pros

Everything moves quickly for everyone involved which helps tasks get completed faster.

Cons

No con from my side!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NP

Nikolas P.

Music, 1-10 employees

Less than a year

5.0
September 2021

Organized documents

Pros

From the start, It has been a very flexible and simple platform for requesting, collecting and tracking signatures. It fit into our workflow without any trouble and it has genuinely saved us a lot of time and effort.

Cons

I haven't really made use of the storage side of the software because it never felt necessary. I usually download the documents and keep backup copies on my own computer for records and archiving.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AJ

Angel J.

Non-Profit Organization Management, 500+ employees

Less than a year

5.0
September 2021

simple signing on any device

Pros

Sending documents out for signatures is very simple with this software. It's simple to use and signing can be done with a mouse, a stylus or even a finger on a mobile device which makes it really convenient.

Cons

The biggest downside was the pricing. As a non-profit, the cost was too high to maintain the number of licenses we would need across the organization.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

BJ

Brittany J.

Design, 500+ employees

More than a year

5.0
September 2021

keeps every agreement organized

Pros

One thing I really enjoy is how simple the software is to use. It helps me keep track of all my legal work and both my vendors and I use it even for the smallest agreements. It honestly saves us from a lot of back-and-forth and unnecessary debates.

Cons

Haven't run into any issues at this point. I'll definitely keep you posted but for now I'd say go ahead and download it if you have a business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DF

Danielle F.

Graphic Design, 51-100 employees

More than a year

4.0
September 2021

Good experience

Pros

Right away, the biggest benefit is how well this software works with almost any digital document format I receive. The automatic prompts to sign with it make everything feel effortless since I never have to go looking for the app or even stop to think about what to use. Anytime I open a digital document that needs my signature, It is already available right there in the drop-down menu.

Cons

At times, the tools for placing and resizing the signature and date can feel a little fiddly. I also really wish there were an option to overlay the signature directly on top of the signature line instead of having to position it above it. That would make the signature look much more natural especially for anyone whose name has a lot of descenders.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JG

Jeffery G.

Design, 500+ employees

Less than a year

5.0
September 2021

powerful signing workflow

Pros

Out of all the digital signing tools I've used, this has been the most practical and productive one by far. It's simple for both clients and internal staff to work with. The auto-scroll feature jumps you right to each signature field so there's no confusion or wasted time trying to find where to sign. I also really appreciate that recipients can sign through the signing envelopes without needing to log in which makes the whole process faster and far less stressful. I haven't seen another platform offer the same level of functionality and customization that It does. It cuts out a huge amount of downtime from the schedule and makes client interactions and proposal submissions look much more professional.

Cons

I honestly don't have a long list of complaints about this software. The one thing I wish it allowed is replacing a document after one or more parties have already signed, as long as the agreement hasn't been fully completed yet. I run into situations where clients sign first without fully reading, then go back afterward, notice something they want changed and need updates made.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Software, 500+ employees

Less than 6 months

5.0
September 2021

Easy to use

Pros

With everything going on, tools like It have become incredibly valuable for getting digital signatures completed on time. Once we integrated it, creating, sending, sharing and following up with reminders for agreements became very simple. Because of that, our clients can review, approve and sign documents much more conveniently. Since everything is cloud-based, we're also able to monitor documents closely, review clauses and keep track of the full process without much trouble.

Cons

Compared with some other providers, the pricing and overall business process feel expensive so it would be better if the company offered more flexible options instead of limiting customers to just one.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SR

Stephanie R.

Alternative Dispute Resolution, 1-10 employees

More than a year

5.0
September 2021

multi-signature features i love

Pros

There's a lot to appreciate in this software especially the multi-signature feature which I absolutely loved.

Cons

Don't have any complaints about this software package.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AK

Arun K.

Transportation/Trucking/Railroad, 1-10 employees

More than a year

5.0
September 2021

signer sequence is excellent

Pros

The real value comes from how accessible everything is and how well the signer sequence works.

Cons

Nothing I disliked although the pricing does feel a bit high which is somewhat disappointing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KV

Katherine V.

Construction, 11-50 employees

More than a year

5.0
September 2021

paperless signing everywhere

Pros

Having It available through the desktop site, a web link and the mobile app really makes a difference for us. Those options let us handle contract signing on the go and get documents in front of the right people quickly without dealing with paper. It's also a big plus environmentally since we've cut down on paper usage and our sales team can put together a contract right there on the spot and have the customer sign directly from their phone. From the admin side, I also appreciate being able to use It from my desktop and have both the management tools and my own document signing and uploading features all in one place. A lot of systems split those functions between separate admin consoles so having everything together is something I really value.

Cons

One thing I'd still like to see improved is the sent inbox. It would be much better if moving a document to another folder actually removed it completely from the original location. Having multiple copies of the same completed document showing up in one area gets cluttered and I'd prefer to organize them into folders without the duplicates staying behind.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GN

Greg N.

Public Safety, 101-500 employees

More than a year

5.0
September 2021

docusign keeps contracts moving

Pros

Sending contract emails through It has been a big plus. The software guides you through each signature field one step at a time so the whole signing process feels clear and simple.

Cons

On a mobile device, the signature box can be really small which makes it harder to create a clean-looking signature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL

Jennifer L.

Mental Health Care, 51-100 employees

More than a year

5.0
September 2021

lease signing done right

Pros

After using this for leases, addendums and similar documents, I honestly wouldn't switch to any other signing software. It works really well for both the lease holder and the management company staff which makes the whole process simple for everyone involved.

Cons

I really don't have any complaints about this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10