GMass

GMass Reviews

Total 200 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

81%

4

Stars

18%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

MP
Makela P.

Health, Wellness and Fitness, 11-50 employees

5.0

“So happy with my choice!”

Pros

Glad I came across GMass! It has made handling all communication with our ambassador community much more organized and far less complicated.

Cons

There is a slight learning curve when it comes to getting comfortable with the technology.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

DT
Dave T.

Leisure, Travel & Tourism, 11-50 employees

5.0

“Perfect for our travel company”

Pros

After bringing it into our travel company's email campaigns, it's made a really strong impression. The platform is simple to work with, fits smoothly into Gmail and has taken a lot of the hassle out of managing our outreach. The campaign tools are effective and being able to personalize and automate emails right from our inbox has been a huge plus. I'd definitely recommend it to any business wanting to step up its email marketing.

Cons

One issue we've run into is getting emails to consistently land in the inbox.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 11-50 employees

5.0

“helpful tutorials and strong value”

Pros

The tutorial guides you through the whole process step by step so it's very easy to get started.

Cons

It can feel a bit expensive at times but it offers a lot of functionality for what you pay.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

NT
Nicole T.

Education Management, 11-50 employees

5.0

“Saves us time”

Pros

Between the mail merge, automatic follow-ups and tracking tools, this saves us a ton of time and helps us keep our communication professional and consistent.

Cons

It would be better to make sure the security features are fully aligned with it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

NAH
Nooh Ali H.

Marketing and Advertising, 11-50 employees

5.0

“Amazing automation”

Pros

Packs in some incredible capabilities! Sending bulk emails feels effortless and the campaign tracking plus automated follow-ups save a ton of time. The personalization options are especially useful for outreach and make the whole process much more effective.

Cons

Even though the functionality is excellent, the interface could really be improved. It comes across as a little complicated for people who aren't very technical and having so many features gathered in one place can feel overwhelming. A cleaner, more accessible layout would make it far more user friendly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

A
Anonymous

Health, Wellness and Fitness, 11-50 employees

5.0

“Mail merge inside gmail”

Pros

Sending a campaign to about 700 contacts with this tool was a really positive experience. Everything moved quickly and efficiently from the start, with a fast setup process and an interface that felt very natural to use. The delivery rate was excellent and being able to personalize each message while tracking opens and clicks in real time made a huge difference. It cut down a lot of the time and frustration that usually comes with manual emailing. I'd absolutely recommend it to anyone looking for a dependable, feature-rich mail merge tool that works directly within Gmail.

Cons

There aren't many formatting options available and it doesn't include templates for more designed email layouts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JR
Joey R.

Aviation & Aerospace, 11-50 employees

5.0

“Gmail integrated mailing”

Pros

Getting it up and running took very little effort and it gives reliable stats for the emails I send. Using it has made bulk emailing much more manageable and since it works right inside Gmail and Chrome, my workflow feels a lot more organized. I usually rely on it once a week to send updates to subscribers and promotional messages to prospective clients. Support is also quick to respond and most issues are resolved with a simple reconnect or by checking the online help docs.

Cons

Don't have any issues to point out.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RS
Rajesh S.

Staffing and Recruiting, 11-50 employees

5.0

“helpful and user friendly”

Pros

It has been really helpful and it's simple to use. The feature set is fairly easy but it still works efficiently enough to keep things productive.

Cons

No problems from my end.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS
Stephen S.

Public Relations and Communications, 11-50 employees

5.0

“Adoption was simple”

Pros

Right from the start of our company, we were using G-Suite so the way GMass connected with it so naturally was a big advantage. It made adoption simple since our whole team was already working in that ecosystem.

Cons

It sends a lot of useful insights straight to the inbox but at times it feels like having a dedicated dashboard or platform to review them more quickly would be even better.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

MW
Matt W.

Logistics and Supply Chain, 11-50 employees

5.0

“unlimited email scheduling”

Pros

Being able to schedule as many emails as I need is a huge plus.

Cons

The downside is that I have to create separate templates every single time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AG
Aurimas G.

Music, 11-50 employees

5.0

“clear features and solid functionality”

Pros

Everything about it is easy to use, the layout is clear and the functionality is excellent. I'd definitely recommend it.

Cons

There's honestly nothing about it that I could say I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BO
Bamidelle O.

Facilities Services, 11-50 employees

5.0

“powerful inbox reach and conversions”

Pros

Marketing had been a real struggle for me until I started using this tool and the results in just my first week were huge. It helped put my business in front of a lot of potential clients all across Indiana. I actually landed several major contracts through it and I still have those clients today. I'd absolutely recommend it to anyone who wants reliable cold emailing, strong inbox placement and impressive conversion rates.

Cons

Nothing to complain about. It has been nearly perfect for what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JP
Jake P.

Entertainment, 11-50 employees

4.0

“Easy to use everyday”

Pros

Using it every day has been really easy especially for the specific things I need that other email providers just couldn't handle.

Cons

Honestly, I can't point to any real downside. It covers everything I need it to do.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Marketing and Advertising, 11-50 employees

5.0

“native emailing that saves time”

Pros

Working directly inside my email with this tool has really helped simplify my whole email workflow and made the process feel much more efficient.

Cons

The $25 price can feel a little expensive and setting up SPF changes is necessary if you want to avoid landing in spam filters.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Anonymous

Executive Office, 11-50 employees

4.0

“I like it!”

Pros

The tracking tools and Gmail integration are really powerful and the CRM-style follow-up features are genuinely helpful.

Cons

It takes a bit of time to understand the two different functions of the red GMass button.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AJ
Abhinav J.

Information Technology and Services, 11-50 employees

5.0

“cold emailing that delivers”

Pros

Used it for cold outreach and it works like a charm. It's been good with really solid results.

Cons

Honestly, I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MY
Mohamed Y.

Oil & Energy, 101-500 employees

5.0

“bulk emailing that just works!”

Pros

Being able to send a large number of emails one by one while still having access to all my campaigns has been really useful.

Cons

Up to this point, I haven't run into any negative issues or bad experiences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Plastics, 11-50 employees

4.0

“Excellent tool!”

Pros

Sending emails with it works really well and the interface is very simple to use.

Cons

It's a bit pricey and some features are limited when it comes to the number of emails you can send.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

7

A
Anonymous

Wholesale, 11-50 employees

5.0

“Great features”

Pros

Right from the start, this tool has been amazing to use. It's easy, effective and includes everything I need. My favorite parts are its ability to pull data from spreadsheets, verify email addresses before sending and handle follow-ups really well.

Cons

It would be even better with stronger analytics or more CRM tracking features. Still, it's an excellent tool overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

XC
Xavier C.

Business Supplies and Equipment, 11-50 employees

5.0

“simple setup, powerful customization”

Pros

The platform keeps things easy while still offering plenty of advanced customization options which makes it really flexible to use.

Cons

It would help if the onboarding or initial guidance were a bit clearer for people who have only just downloaded it and are using it for the first time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10