GMass Reviews
Total 200 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars81%
4
Stars18%
3
Stars2%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Consulting, 11-50 employees
“fast mass emailing with stats”
Pros
Good tool that does exactly what it's supposed to do. You can send bulk emails quickly without needing to set up or learn a separate platform and it also includes all the tracking stats and related insights.
Cons
I just didn't realize a paid plan was required even for a relatively small batch of 200 emails.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, 11-50 employees
“personalization stands out”
Pros
Personalization is what really makes it stand out and the way everything is set up is very user friendly. It's easily one of the best tools I've used for running campaigns.
Cons
Overall, it's a really strong tool. The only thing I'd love to see is an option for custom follow-up emails that lets us change the subject line. It may already exist and we just haven't come across it yet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Market Research, 11-50 employees
“User review”
Pros
It works really well with Gmail and Chrome which makes using it feel smooth within tools I already rely on.
Cons
The interface could use some refinement and would be better if it felt a little more accessible.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Executive Office, 101-500 employees
“Quick email drafts”
Pros
Using it is easy and it really speeds things up. You can have email drafts or full messages generated for you within just a few minutes.
Cons
It would be better if there were still a free version available.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Photography, 11-50 employees
“User friendly”
Pros
Works really well and is simple to use, I honestly couldn't ask for anything more.
Cons
I haven't run into any issues at all, it's been exactly what I needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
“Handles mass campaigns well”
Pros
Built for email automation, this tool handles bulk campaigns really well and also takes care of automatic follow-ups. The integrated dashboard makes it simple to keep track of campaign activity and details. On top of that, the support chat with Ajay has been extremely useful whenever any issue comes up during campaign sending.
Cons
Did not come across issues over the past two years of using it. The support team has always been very helpful whenever something needs attention. We use the product frequently and have found it consistently reliable. It also keeps adding new features that fit our budget and after implementing it for all of our outreach efforts, we've seen positive results.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Non-Profit Organization Management, 11-50 employees
“Convenient tool”
Pros
Can send bulk emails straight from Google Sheets with customized fields and that is so convenient! Works exactly the way I need it to.
Cons
Honestly, I don't have any complaints, it's affordable, simple to use and works really well so there's not much not to love.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Apparel & Fashion, 500+ employees
“I do recommend it”
Pros
Sending emails to a large group of people is really easy and convenient with this software.
Cons
After using it for a year, I haven't run into any issues. I'd definitely recommend it to others.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Internet, 101-500 employees
“I'm very happy with the performance”
Pros
We use it for several different use cases and I'm really pleased with it overall. Setup is easy and deliverability has been solid compared with other email automation platforms we've tried. One feature that's especially useful is mailbox rotation which lets us increase the number of emails we can send each day. Their customer support has been helpful and we rely on it daily for both cold and warm email campaigns. Pricing feels reasonable and the included SMTP setup is another plus. We also connected it with Google Sheets using Apps Script to gather data which has worked well for our workflow. The dashboard gives clear visibility into opens, clicks and replies and it also supports email personalization through variables.
Cons
It's mainly suited for plain text emails and only works within the Google ecosystem. Other than that, I really don't have anything to complain about.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-50 employees
“In the system we already use!”
Pros
Using it feels very easy and the fact that it works directly inside Gmail makes it even better since that's already the system we use at work.
Cons
There's a slight learning curve at the beginning especially for anyone who isn't familiar with Google Sheets.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Fine Art, 11-50 employees
“powerful email scheduling”
Pros
Handling communications without it would be tough at this point. It comes with plenty of options to customize email blasts and the feature I rely on most is scheduling since it helps me send campaigns at the right time for better engagement. I'd definitely recommend it!
Cons
There's not much for me to complain about. My only real wish is that it used less space in the top bar of Gmail because it can start to crowd the search bar.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Financial Services, 11-50 employees
“reliable and cost-saving”
Pros
Seven years in and it still does exactly what I need. It just works and I'd definitely recommend it.
Cons
I don't have any complaints. It's been solid all around and even helps me save money compared to paying for a CRM.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Consumer Goods, 11-50 employees
“Dependable automation”
Pros
Right from the start, it has been consistent and covers everything needed for basic analytics, short email sequences and automated follow-ups. The setup is just a quick two-click install with no coding or complicated steps involved. It also pairs really well with Google Sheets which makes mail merges simple to put together. Definitely a 10/10 recommendation.
Cons
It isn't free but the monthly cost feels worth it so I really don't mind paying for it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Accounting, 11-50 employees
“powerful bulk emailing workflow”
Pros
Within just a couple of days of using this software, I had my email templates and mailing lists fully set up. Now my routine is simple: every morning I sit down and, in about 12 clicks, send out 500 emails.
Cons
It's definitely not a fit for everyone since you need a certain level of technical skill to really understand how to use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Staffing and Recruiting, 11-50 employees
“My recommendation”
Pros
Using it is easy, it works flawlessly every time and it lets me handle mail merge without having to deal with the nightmare of MS Word. I'd definitely recommend it.
Cons
Honestly, I don't have any complaints, it's been an excellent experience overall.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Cosmetics, 11-50 employees
“time saving outreach booster”
Pros
Getting started with this app was incredibly easy and it has really simplified the way I handle email outreach. The features feel very accessible and it ends up saving me a lot of time.
Cons
Works really well overall but the daily sending caps can feel limiting for bigger campaigns unless you move up to the premium plan.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Entertainment, 11-50 employees
“flexible Gmail mail merges”
Pros
One thing that really works well is the ability to personalize cc and bcc fields or send a merged email to several recipients at once. Since it connects directly with Gmail, it feels very natural to use and fits right into my usual workflow.
Cons
My biggest complaint is that installing it adds extra folders and subfolders inside Gmail. That ends up making my inbox view feel more cluttered and outdated than I'd like.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
9
Sports, 101-500 employees
“What a powerhouse!”
Pros
Working inside Gmail with GMass makes cold outreach feel really natural and convenient. The standout for me was being able to personalize messages in bulk, connect Google Sheets for organizing contacts and set up automated follow-up sequences without much hassle. It's a very solid option for handling smaller contact lists efficiently.
Cons
Something I'd still want is stronger analytics built directly into its interface. Also, when working with a larger batch of email addresses, you may need another tool to verify whether those contacts are valid.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Public Relations and Communications, 11-50 employees
“Cuts down manual work”
Pros
The auto follow-up feature has been excellent to use and it really helps keep outreach moving without extra manual work.
Cons
The multi-send email feature is also very useful and makes sending messages to multiple contacts much more efficient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Real Estate, 101-500 employees
“powerful gmail campaigns”
Pros
It works right inside Gmail so getting started feels natural and the built-in features like scheduling, personalization and tracking are genuinely useful. Whether I'm sending a small batch of emails or managing a larger campaign, it takes a lot of the hassle out of the whole process. It's definitely worth trying.
Cons
There is a bit of setup involved with Google Sheets but the platform walks you through each step clearly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8