GMass Reviews
Total 200 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars81%
4
Stars18%
3
Stars2%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Not Specified, 11-50 employees
“Survey automation”
Pros
Sending out my research survey with it has been a big time-saver because it automates reminder replies for participants who still need to complete it. The layout is well organized and easy to use which made everything easier to manage. I also appreciate how it adds extra functionality right into my regular email so I get more powerful features without changing the way I normally work. Getting started was simple and that made the setup process even better.
Cons
Nothing comes to mind when I think of downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
“Handles everything from my inbox”
Pros
Handling everything right inside my regular Gmail inbox is exactly why GMass works so well for me. It's very user friendly so I don't have to jump into a separate platform to manage my tasks. Sending emails and getting replies is quick and easy and the setup only took a few minutes from start to finish.
Cons
I don't have ay complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Legal Services, 11-50 employees
“helpful guidance”
Pros
Clear, helpful notes walk you through the process and make sure you handle the sending part correctly.
Cons
The look and feel is a bit awkward and somewhat outdated. The design could definitely be improved.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
“brilliant for email campaigns”
Pros
Absolutely brilliant product, I've been using it for the past two years and I'm still a big fan of it. Loved it from the start!!
Cons
Cost is a little on the higher side but it still feels worth it for the use case.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Commercial Real Estate, 11-50 employees
“Key part of managing leads for me”
Pros
Running email follow-ups through it feels easy and manageable. As a real estate agent, I need tools that help me stay in touch without being too complex or overloaded with design. It gives me a way to send clean, direct emails that still come across as personal while letting me automate my outreach. It has already become a key part of how I nurture and manage leads.
Cons
Since it's a new software for me, there's naturally a bit of a learning curve.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Primary/Secondary Education, 11-50 employees
“handy Gmail blasts”
Pros
Sending bulk emails with it feels very easy. I can launch a blast right from the dashboard without ever leaving the email page which makes the whole process really convenient.
Cons
The only thing I'd change is the pricing since it feels like it could be a bit more affordable.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Not Specified, 11-50 employees
“Useful automation”
Pros
I have had a really positive experience with this tool because it's easy and simple to work with! The automation tools are especially useful and add a lot of value. I also appreciate the follow-up feature and the way it works together with the automation which helps make my workflow much more efficient.
Cons
I'd like to see more subscription flexibility such as a 7 day plan or an option for sending 500 emails.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
“handy bulk emailing tool”
Pros
It has been a really valuable tool for the kind of work I do and the pricing feels fair for what it offers. The Google Sheets integration is especially convenient which makes sending bulk emails much faster and saves a lot of time. That kind of efficiency keeps my workflow moving without unnecessary hassle. Getting everything set up was also very easy and not complicated at all.
Cons
One thing that could use some improvement is the allowed file size for attachments.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Apparel & Fashion, 11-50 employees
“deliverability needs work”
Pros
For startups, it is a solid option and offers good value for getting email outreach going.
Cons
Too many messages end up in spam and a lot of emails get blocked so the deliverability really needs improvement.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Marketing and Advertising, 11-50 employees
“contact lists turned into campaigns”
Pros
Being able to turn my full contact list into a ready-to-mail campaign saved me a huge amount of time.
Cons
At times, system updates can interfere with scheduled emails.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Legal Services, 11-50 employees
“fast support and simple workflow”
Pros
Using it is very easy and the support team gets back to you really quickly whenever help is needed.
Cons
It does cost a bit more than some alternatives but it will probably turn out to be worth the investment over time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Consulting, 11-50 employees
“customizable email automation”
Pros
If you've been debating whether to give it a shot, take this as your cue! It has totally transformed the way I manage email. There are tons of features built in (especially the automated follow ups which have been a complete game changer) yet it still doesn't feel complicated or too much to handle. The part I appreciate most is how customizable it is which makes it feel much more flexible than other tools I've used.
Cons
At this point, I really don't have any complaints since everything has been working exactly as it should.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 11-50 employees
“Clear UI”
Pros
Email campaigns with GMass has been a really positive experience! Since so much is automated, I'm no longer dealing with typos and it's simple to review my forms and pull in data directly from my sheets. I also appreciate that it feels more easy and almost analogue in a good way: it's not overloaded with AI features or trying to feel futuristic, just dependable. The interface is very clear and uncluttered which makes the whole product feel practical and trustworthy. Getting everything set up in the beginning was quick and painless too.
Cons
Needs a better preview option especially to see more clearly how the inserted information from each column will appear.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 11-50 employees
“Budget friendly”
Pros
We needed a marketing tool that was budget-friendly, flexible and worked flawlessly with Gmail and Google. GMass has checked every one of those boxes and then gone beyond what we expected! It's easy to use and the campaign setup options give us a level of insight you just don't usually get at this price point with a fully featured tool. We're extremely pleased that we decided to go it.
Cons
I honestly don't have anything negative to say about this app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Civil Engineering, 101-500 employees
“powerful follow-up sequences”
Pros
Their sequence follow-up feature works really well and is very useful to use.
Cons
Pricing is a little on the higher side but it's still acceptable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
“smooth fit for team updates”
Pros
Right from the start, it fit neatly into the workflows we already use as an organization. It's made sharing important information (like pricing updates, upcoming events and even internal announcements) much more efficient for our team.
Cons
Honestly, the only thing I'm not really into is the design of the GMass button but that's just a personal preference.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Manufacturing, 11-50 employees
“follow-up sequences save time”
Pros
The follow-up sequence feature has been incredibly useful. It helped me take a lot of tasks off my calendar and made staying on top of outreach much more manageable.
Cons
One thing that could make it even better is stronger AI integration since that still feels a bit limited right now.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Consulting, 11-50 employees
“Had a campaign running within minutes”
Pros
I connected my Gmail account and had a campaign running within minutes, without needing to learn a separate platform. Setting up both one time sends and follow-up sequences is simple and the reporting gives me a clear view of open rates and engagement without having to export data anywhere. As a solo researcher handling interview recruitment, that mix of speed and visibility matters more to me than having a deeper feature set.
Cons
There's honestly very little to complain about for my use case. Since I previously used Intercom Series in another role, I do miss some of the more advanced branching logic in sequences but that feels like a reasonable trade-off for a tool that costs much less and works directly inside Gmail.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Defense & Space, 101-500 employees
“effective email campaigns”
Pros
The email marketing campaigns work really well overall and have been a solid part of the experience.
Cons
Pricing feels a little high which is the part I'm not too happy about. Aside from that, it has been very good overall.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Not Specified, 11-50 employees
“smooth gmail setup and plain-text flexibility”
Pros
Getting started was pretty easy and I really appreciate how naturally it connects with my email. The whole setup process was simple so I was up and running quickly. Another big plus is that, unlike Mailchimp, GMass lets me send plain-text emails which is something I couldn't do before.
Cons
I can't rename my campaigns and that bothers me. I'd really like that option so it would be easier to compare different campaigns. At the moment, it just pulls the email subject as the campaign name and since those are the same, it's hard to tell apart campaigns that are going to different contact lists.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9