ResponseiQ

“Client communication works much better”

Pros

ResponseiQ makes it much simpler for clients to get in touch with us.

Cons

Everything has been excellent so far.

“Fast support with hassle-free experience”

Pros

Getting started with it has not been a hassle and the support team has been excellent. Whenever I've raised a ticket, the response has come through very quickly.

Cons

There isn't really anything notable to call out here. It seems to run well and has caused very few issues.

“Callbacks boost is very reliable”

Pros

We put this on our website more than two years ago and it has worked well the whole time. Setup was fast and making updates later has been just as easy. Our reception team picked it up quickly and knew exactly how to handle calls that came through this route. One of the biggest positives is the support team as they always get back to me the same day and they're consistently friendly and helpful. From the client side it is completely hassle free. They don't realize they're simply being connected to our main reception line instead, it comes across as though their message was passed along and a solicitor called them back right away. For people who don't want to bother searching for our contact page and calling us themselves, this gives them a convenient alternative and has definitely improved the number of website visitors who turn into clients. In our line of work making contact quick and simple really matters especially since urgent legal issues often mean the first firm to respond wins the client.

Cons

One thing that would improve it is adding a second dropdown so users can select the department they need. Right now the first dropdown lets them choose the office, which tells the system which number to connect to but it would help our receptionists a lot to know the correct department before they even answer the call instead of having to ask on the phone. That would make the whole process more hassle free for clients and speed up call handling for the reception team.