Rilla

“Coaching and call notes help”

Pros

Recording both scheduled appointments and walk-ins has made a big difference because it lets me stay focused on the customer instead of worrying about taking notes in the moment and then I can quickly upload everything into the CRM afterward. It's also been really valuable for coaching since my sales manager listens to 2-3 of my appointments each week and leaves feedback on what I'm doing well and where I can improve. As someone who's still fairly new to sales, that kind of guidance has been incredibly useful. On top of that the support team has always been quick to respond whenever I've needed assistance.

Cons

After using it for the past two months, I really don't have any major complaints because it's been helpful overall. If I had to point out one thing, I'd say the transcription could be more accurate. Sometimes it misses certain parts of my conversations with clients which can end up lowering my score and every now and then it also throws random swear words into the transcript.

“Sales conversations feel much better”

Pros

It has helped me sharpen my sales pitch. I can revisit my conversations and see where I need to improve which has been really useful for converting more prospects.

Cons

My only concern is that some people seem uneasy when I ask for their permission to be recorded.

“AI roleplay with real context added”

Pros

Practicing with the AI agents is a really cool feature especially when they bring in objections and considerations pulled from my past meetings or even conversations my coworkers have had.

Cons

At times though it doesn't feel fully grounded in reality. Some of the objections it raises just don't make sense and since it seems to rely entirely on previous meeting recordings, there are often logical gaps in how it responds.