Salesforce Sales Cloud Reviews

“Easy to use and customize”

Pros

I find the interface simple, the system fast and responsive and it's easy for me to configure and adapt it to different company needs.

Cons

A couple of areas still need work, the multi-tab navigation could be improved because it sometimes opens a completely new tab instead of a sub-tab and Einstein Call Insights doesn't seem fully ready yet since it still struggles to understand my words accurately.

“great data collaboration hub”

Pros

Across the company, it works really well as a central place to store data and collaborate on everything being entered. It's also highly customizable especially when working directly with their team to tailor it to what you need.

Cons

There's definitely a learning curve for new users and that's probably because it offers so many functions. It can take a while to understand everything and get comfortable navigating through the platform.

“User-friendly sales insights”

Pros

Using it as a sales engineer feels very easy and the data analysis side is simple to work with as well.

Cons

When it comes to MRP planning, the SDP system is noticeably better than Salesforce.

“Advanced lead tracking”

Pros

I really appreciated the advanced management of leads and opportunities.

Cons

More advanced customization does require some technical skills.

“CRM that's easy to use”

Pros

I have used it for around eight years and during that time, I've found it excellent for transparency and tracking prospects. It's simple to use and provides great visibility for everyone who needs it.

Cons

I don't really have any negatives about Salesforce. It's super easy to use.

“It's just so so”

Pros

It's moderate, okay for now. It's easy to navigate but the calendar is a bit difficult to access.

Cons

The whole process of documenting and uploading each document can be a bit complicated.

“Amazing software for managing our work”

Pros

It's great for managing a large number of contacts.

Cons

The pricing is pretty high, which might be something to think about for some businesses.

“Best CRM, but it's also quite expensive”

Pros

We've been happy with Salesforce but we find it too expensive and technical to fully utilize its potential.

Cons

It's way too expensive especially when you factor in the implementation and ongoing maintenance costs.

“Loved to use it”

Pros

I've had a great experience with it. After training, navigating different pages and uploading documents is easy. I love Salesforce, it's an excellent system for selling products to the general public and I have used it across multiple companies.

Cons

I can't think of any real cons, the only issue I have is probably just user error, not the product itself.

“Salesforce is a powerful tool for sales teams in Europe”

Pros

It is essential for our daily outreach activities and tracking them effectively.

Cons

Performance can be slow with too many open tabs and contact verification could use some improvement.

“Great management of our work”

Pros

The ability to import and export large amounts of data is a key feature in this tools that helps us alot.

Cons

Setting it up can be tricky and it's not always the easiest to figure out for new users.

“It is perfect for sales”

Pros

It's the perfect solution for managing all customer details.

Cons

Honestly, it's pretty pricey compared to other tools out there.

“One of the top Sales CRMs available”

Pros

I have been using Sales Cloud for over three years and I can confidently say it's one of the best CRM suites out there, if not the best. The ability to manage opportunities along with the sales strategy and lifecycle is fantastic. I love the intuitive design and updates are non-intrusive, letting me manage opportunities smoothly. New features are introduced frequently, which is great for managing a customer portfolio.

Cons

You really need a solid sales ops team to get the most out of it and see meaningful results.

“Easy and very helpful software”

Pros

It did the job at the time and the setup process was easy to follow.

Cons

The storage size could definitely be bigger and a longer free user option would be nice.

“It's the best”

Pros

As someone well-versed in modern technology, I love Salesforce. There's no better platform especially if you have the resources to build your own. From program management to fundraising, it's unmatched when it comes to keeping your data clean and organized.

Cons

It's expensive and not the easiest to use especially if you're not super tech-savvy.

“I have mixed feelings about this”

Pros

My overall experience is mixed. Some aspects, like the listing feature, are great but it can be confusing to navigate at times with all the different tabs. The itemized list is a plus, as it makes each item easier to find.

Cons

Salesforce can be a bit confusing, especially with some tabs and functions that aren't all that userfriendly.

“Flexible sales management tools”

Pros

It offers a lot of customization and works really well for managing sales.

Cons

The built-in dialer wasn't as strong as other phone dialers I've used.

“Integrations and dashboards”

Pros

One of the best parts of this product is how well it connects with other services. It also comes with advanced features that really support companies as they grow and scale. On top of that, it fits my specific needs very well especially through the dashboards and reporting tools.

Cons

Getting started with it was pretty challenging because the product and its features feel very complex at first especially when it comes to navigation. I really wish there had been some kind of training available for customers. Overall, there was a lot to learn and the whole system felt complicated in the beginning.

“Flexible CRM workflows”

Pros

Having sales, deal reviews and client service all in one cloud-based CRM gives the platform a lot of flexibility. It also comes with a powerful workflow system that automates a number of tasks that used to be handled manually by Sales and RevOps teams.

Cons

The rollout of AI Agents was a bit slower than expected.

“easy reporting”

Pros

Reporting tools and forecasting features are really useful. After getting through the training, the system feels fairly user-friendly and is simple to navigate.

Cons

For basic tasks, the software becomes user-friendly once you're trained but the training process is quite extensive and can feel tedious at times.