Salesforce Sales Cloud Reviews

“Top-tier CRM features”

Pros

Hands down, this is a best-in-class CRM. The functionality is incredibly powerful and the platform is familiar to pretty much any IT expert you work with.

Cons

The downside is that the interface feels dated and that still applies even with the newer Lightning version.

“Team visibility that helps”

Pros

Getting around the tool feels very easy. As a supervisor, I can manage my team without any hassle by using the omni supervisor and it gives me a complete view of everything.

Cons

If I could change one thing, it would be the color scheme. I'd love to see something more lively or even a dark mode for people who prefer that but aside from that, I'd say it's perfect.

“Fantastic team communication”

Pros

Communication with team members and forecasting was really simple and that's what I loved most about using it.

Cons

The pricing is a major stumbling block with this software.

“Organization for complex work”

Pros

Its ability to organize information is on another level. You can break lists into segments, monitor performance across multiple projects at the same time and store detailed individual records for both people and organizations...and that still only covers part of what it can do.

Cons

Getting comfortable with the platform definitely takes time. There's a real learning curve and having help from someone experienced makes onboarding much easier. Even after using it for years, I still feel like I'm only tapping into about half of what the system is capable of.

“Reliable CRM for business”

Pros

One thing that really works well for us is how positive this CRM has been for our business and the way we use it day to day.

Cons

A feature I don't enjoy is how much time I end up spending in SF every week.

“Customer tracking done right”

Pros

Keeping up with customers and what they need became incredibly simple with this.

Cons

One update removed the quick note option on customer accounts so now the only workaround is attaching a Word document.

“great sales team support”

Pros

This is a really helpful tool for managing a sales team and keeping everything organized.

Cons

I've only recently started using it so I can't really point out any downsides yet.

“Helpful database and document tools”

Pros

Interface is simple to navigate and it works really well for managing customer and sales databases. I also appreciate that multiple documents can be uploaded and kept for future reference.

Cons

The licensing cost is quite high and the available options feel limited.

“Client management boost”

Pros

What I've appreciated most about it is how it brings all my client information together in one place. That makes it much easier to personalize my interactions and improve communication. The interface feels quite simple so using it is easy and the automation tools help me save time and focus on what actually matters, building relationships. Overall, it has been a really valuable tool for improving my productivity as a freelancer.

Cons

One downside is that getting started can be a bit tricky. It comes with so many features that it may feel overwhelming for people who are just beginning. On top of that, the price can be high for freelancers or small businesses. Customizing certain parts may also require some technical knowledge which can be challenging if you do not have prior experience. In the end although it is a very useful tool, it is not always simple to use or affordable for everyone.

“Better for nonprofits”

Pros

The platform was easy to use for work-related tasks.

Cons

It feels like this product is more widely used in the nonprofit space than in the business world.

“Handy client reporting”

Pros

It's really convenient for handling client interactions, putting together commercial pipeline reports and using internally across the team.

Cons

Interface feels a bit outdated and it can become pretty complicated when you're dealing with a lot of data sources and information.

“All customer info in one place”

Pros

Keeping all customer information in a single place makes it very convenient to access whenever needed.

Cons

Certain reports can be difficult to generate when using the specific filter parameters required.

“Better navigation throughout”

Pros

Using it felt easy and the navigation was better than with other options I've tried.

Cons

It's a user-friendly piece of software with navigation that's simple to follow.

“Top choice for customer management”

Pros

Running a large company gets a lot more manageable with this CRM because it gives real insight into customer management. To me, it stands out as the number one option for businesses especially bigger organizations. It helps keep track of just about everything across the company, from scheduling and advertising to email campaigns and much more. Overall, it's a really valuable tool for organizations.

Cons

This tool has improved a lot over time especially with the regular interface updates that make it more user-friendly. At this point, I really don't have anything to complain about.

“CRM process runs smoothly”

Pros

This CRM tool has been really great and helps align the entire process.

Cons

At this point, I haven't come across any drawbacks in the app.

“Great choice for enterprises”

Pros

Among the tools in this category, this one stands out as the strongest option. It's pretty much essential for large companies and it offers a lot of power. If you need custom functionality, there's plenty of room to build and code tailored solutions.

Cons

It comes at a very high price, feels quite heavy and has a steep learning curve.

“Sales automation boost”

Pros

Right from the start, this software has helped us automate most of our repetitive sales tasks which means we can move deals forward and close them much faster. The reporting tools are flexible so we can customize reports and pull exactly the information we need without extra hassle. It also includes collaboration features that give our teams a shared space to work together on sales more effectively. On top of that, the quoting features are simple to use and let us create quotes much more quickly.

Cons

Honestly, everything about it has won us over. At this point, there is nothing we dislike.

“simple interface with strong reporting”

Pros

Coming from a very tough CRM program, it really becomes clear how simple a CRM service like this can feel to use. The interface is easy to understand and the reporting section is one of its strongest features.

Cons

The downside is that it's an expensive product and it can still be difficult for some people to use.

“User-friendly and quick”

Pros

Everything about it feels very user friendly. The system is fast and simple and training new employees on it doesn't take much time at all.

Cons

It does slow down occasionally when too much data is being loaded at the same time.

“Flexible customer tracking”

Pros

It works wonderfully as a database for customer information, case tracking and correspondence management. Another big plus is how customizable it is which makes it adaptable to different workflows and needs.

Cons

There is a bit of a learning curve when it comes to tailoring it to fit your organization's specific requirements.