Salesforce Sales Cloud Reviews

Pros

Feature that works best is how detail-oriented it is and how much information it puts in one place. It lets you handle your work more comfortably, manage several tasks at the same time and open multiple files without feeling scattered. You can also make calls, mute them and even bring in a third party during a call. Everything feels well organized and the layout is very simple to navigate.

Cons

Every now and then, it glitches or goes down for different reasons and that becomes really frustrating especially when it happens in the middle of something important.

Pros

Using this tool has been very easy. It's simple to navigate and I haven't had any trouble figuring out how to use it while working.

Cons

I haven't run into any issues with it so far while using it during work.

Pros

The system is easy to use and fits into existing workflows without much hassle during integration.

Cons

Getting staff fully trained and onboarded does take a while so that part can be a bit time-consuming.

Pros

What I appreciate most about it is that it brings together a lot of useful tools for customer relationship management and customer marketing in one place which makes it very valuable.

Cons

A challenge is that the platform can feel complex and comes with a learning curve. It also needs adjustments and changes to match specific business requirements.

Pros

It gives us full control over customization and includes every field and capability we could ask for when tracking our customers.

Cons

Sometimes, the huge number of features and options can feel a little overwhelming.

Pros

This tool still stands out as the best CRM solution for our business thanks to the strong feature set it provides. The third-party integrations and add-on options are especially valuable. Once everything is set up and running, it delivers a powerful product that is highly customizable for users.

Cons

At this point, I honestly haven't run into any problems with this application.

Pros

At times, it's fairly easy to read and the use of different colors does help make things clearer.

Cons

Unfortunately, it isn't always compatible with our software and it's missing several capabilities we need. Whenever updates are made, they end up causing major failures for customers. The system feels too limited to handle real-time updates properly and doesn't consistently reflect what customers are seeing online in their accounts. This software seems better suited for simpler, less demanding tasks because it just can't keep up.

Pros

Getting to the important information I need is very easy and doesn't take much time.

Cons

It would be even better with more frequent updates that help us stay connected with clients.

Pros

Having access to historical CRM data is really useful and the filtering options let me drill down into the details and make the data much more granular for practical use.

Cons

The downside is that it doesn't seem like a good fit for small businesses since the cost feels too high.

Pros

Using the platform feels very easy and it has never caused any problems for me.

Cons

I honestly do not have any complaints about it.

Pros

Compared with other platforms I've used, including HubSpot, this one is in a league of its own when it comes to real day-to-day CRM work. I use it alongside Salesloft and together they make it incredibly simple to keep tabs on more than 2,000 customers. Activity data syncs back and forth between both systems so I'm always current on everything happening within an account. That visibility has helped us manage the customer experience in a much more mature way and has had a very positive impact on how our business operates.

Cons

That level of flexibility is impressive but it can also work against you. Our current IT setup makes heavy use of most of the platform's capabilities and that creates challenges when it's time to build reports especially since not all data objects can be pulled into a single report. Because of that, I often have to run several separate reports and then combine them manually to get the insights I need.

Pros

Being able to add custom fields for customer details, such as industry or preferred contact method, makes the system feel tailored to the way we work. It gives us the flexibility to adapt it exactly to our needs.

Cons

Getting started can be challenging because there's a fairly steep learning curve for new users.

Pros

Having access to very detailed, granular information for each consumer is a big plus and makes the platform really valuable.

Cons

A feature I don't enjoy is how complex the tool can be to work with.

Pros

Using it has been fairly easy and it does a good job of keeping communication flowing across different orgs. I can stay updated on a customer without needing to reach out to someone every time a question comes up. It's also really useful for keeping notes organized.

Cons

There are a ton of fields so it can feel overwhelming at times. Building reports tends to be much easier when starting from an existing one rather than creating a new report from scratch.

Pros

It works really well for managing leads tied to future sales, saves a lot of time when creating reports and is very helpful for tracking the progress and traceability of sales.

Cons

At times, the customer service system is not as effective as it should be.

Pros

Very few things about this software appealed to me and it isn't simple to use.

Cons

Almost everything about it feels disappointing to me. I really don't like it and I won't be buying it.

Pros

Checking shifts is easy and I can clearly see my schedule for the whole month right on the calendar.

Cons

Outside of checking my schedule, I'm not really sure how to use the other features so that's probably the part I like least.

Pros

Our onboarding team uses it heavily to bring new customers in and it gives us a clear way to keep up with communications, activities and task completion at every stage. It also makes it simple to build reports and dashboards so we can see account progress throughout the onboarding process. When it comes to customization and tracking, this has been the strongest option for us. We can set up fields to match specific workflows, collect the exact data we need and automate tasks to keep operations moving more efficiently.

Cons

At times, the platform does feel a little slow and somewhat awkward to work in. We also needed guidance and training from an expert to put the systems we wanted in place which suggests it is not the most simple tool available. That said, a lot of that complexity comes with having such a powerful and flexible system.

Pros

Every release brings noticeable improvements and that has been one of the best parts of using it. Opportunity management works well, the Lightning UI has some really helpful tricks and the campaign influence functionality adds a lot of value.

Cons

Lead assignment in Salesforce still feels too limited since custom assignment requires Apex. Campaign influence also does not give 100% credit when creating an opportunity from an existing contact. On top of that, the ability to clone opportunities is missing and there is no way to add forecast rollup for strong upside.

Pros

Getting this up and running is easy and the configuration feels much simpler than with traditional on-premises CRM systems.

Cons

A reliable internet connection is pretty much a must since the platform depends entirely on being online.