Salesforce Sales Cloud Reviews

“Helpful sales tools”

Pros

It comes with great advantages like lead management, forecasting features and mobile access that helps a lot when handling sales on the go.

Cons

The downsides are the added cost for extra features and the fact that customization can take some time to learn.

“Flexible reporting options”

Pros

Whether you're in Customer Care, Sales or Sales Support, this works really well as a CRM tool and definitely isn't just for sales despite the name. The reporting can be customized in a lot of useful ways which makes it much easier to get deeper insight into customer activity and history. Really strong software overall.

Cons

From what I understand, the pricing is fairly high. As a project manager, we've had to keep licenses limited to the customer support, sales support and web marketing teams. We'd eventually like to give the location operations team access too but the cost makes that difficult right now.

“Centralized client information”

Pros

Keeping client details, appointments, historical records and other information in one place has been extremely valuable for me.

Cons

At first some of the features can be a bit difficult to fully understand but once you get used to them, it's absolutely worth it. It ends up being a huge help in making our workdays much easier.

“Useful contact management”

Pros

The built-in contact library is very useful for me and the variety of reports I can generate from it adds significant value.

Cons

Pricing feels very high and the system can be hard to navigate and use.

“Customizable and connected”

Pros

I find the platform very user-friendly, with strong customization options and integration capabilities that connect well with the other tools I use.

Cons

Although it provides a wide range of customization options, putting those changes into place often requires coding knowledge or help from a developer. That can reduce flexibility for users who are not comfortable with code or do not have access to technical support.

“Expensive and difficult to use”

Pros

During the sales demonstrations, the product appeared simple for me to configure and seemed packed with useful client and project management features. However, my actual experience was very different, as the setup required far more technical expertise than expected. Without an IT background, I felt almost forced to rely on costly consultants and the final product did not match the expectations presented during the sales process.

Cons

Setting it up is impossible if you are not technical and the support is only available in English. The cost is extremely high for a solution that ends up being useless to us. On top of that, after-sales service is basically nonexistent.

“Powerful customization options”

Pros

Its powerful functionality and extensive customization options make it stand out for me among similar solutions.

Cons

The pricing can add up quickly and the long contract terms make it expensive and hard to get out of if things change.

“Affordable business solution”

Pros

The affordable pricing makes it accessible for me and other businesses looking for sales or marketing tools without a large investment.

Cons

At times, the program gets interrupted in the middle of use and that happens quite often.

“Effective pipeline management”

Pros

Lead generation and pipeline management have become much easier for me with this platform. The different views help me keep track of a detailed sales pipeline and I rely on it daily to maintain accurate information across our sales organization.

Cons

Reporting side and setting up dashboards felt a little intimidating at the beginning.

“Flexible campaign management”

Pros

The personalization and customization options are what I value most. The automation tools allow me to build complex multi-channel campaigns with ease and the user interface makes campaign management very convenient.

Cons

Because it comes with so many features, it can be a bit hard for beginners to get started.

“Supports remote work”

Pros

Having flexible work-from-home options can help me stay more productive while reducing the stress associated with daily commuting.

Cons

A lot of clients have reported that emails and phone calls to customer support often go unanswered.

“Helpful lead management”

Pros

Customer nurturing and lead generation are much easier for me to manage with this platform.

Cons

Customer data feels secure and Salesforce is easy to use.

“Strong automation and analytics”

Pros

The combination of sales automation, analytics and convenient integrations works very effectively for me.

Cons

Getting started can feel a bit complicated for new users and some businesses may need extra customization to match their specific requirements.

“Feature rich platform”

Pros

From my first experience with it, the interface felt user-friendly and the feature set was comprehensive. The automation tools and CRM capabilities help me manage customer relationships more efficiently and support business growth.

Cons

On the downside, the cost can be a concern for smaller businesses especially given how feature-rich the software is. There's also a fairly steep learning curve for new users which can slow down onboarding and make adoption take longer than expected.

“Keeps improving”

Pros

The platform continues to evolve for me by staying aligned with new technologies and industry changes.

Cons

It would be even better if it made things simpler especially when it comes to communicating with customers and related tasks.

“Centralized sales insights”

Pros

Having sales data, forecasts, purchase projections and revenue information available in one place is extremely helpful for me. The cloud-based setup also makes team management and monitoring much more efficient.

Cons

One thing missing is notifications when the sales team does not meet its targets.

“Complicated workflows”

Pros

I appreciate that it includes virtually every function I need within a single platform.

Cons

The software feels overly complicated and the workflows aren't very simple.

“Simple pipeline management”

Pros

Managing the sales pipeline organizing the sales funnel and tracking leads have all become much more easy for me with this solution.

Cons

It does take a while to fully learn how to use everything.

“Helpful client tracking”

Pros

Plenty of features are built in to keep client and lead management organized. You can add notes, record tasks, follow-ups, calls and more. It also offers a wide range of reports which makes it easier to see which clients need urgent contact.

Cons

This tool can be somewhat slow when loading and the smartphone app does not work at all.

“Complex migration process”

Pros

Everything is visible in one place and it lets us document emails and calls while also sending marketing messages when someone calls and asks about them.

Cons

There are a lot of manual steps involved and the migration process requires dealing with many special objects.