Salesforce Sales Cloud Reviews

Pros

It's highly customizable especially compared with other CRMs.

Cons

View for unused leads could be better and the reports aren't that strong.

Pros

Right from the start, the campaign guidelines and processes were easy and very informative. They made it clear what to say to customers even when you weren't fully familiar with the process yet.

Cons

Only downside was that the information included for our campaign felt limited even though I knew more could have been added.

Pros

Having everything connected through a single application was a huge plus and the integration with other apps worked really well.

Cons

There was definitely a learning curve at first when it came to understanding the workflow and making constant adjustments to match our needs. Still, once we got past that initial ramp-up, it proved to be worth it.

Pros

This tool is very user-friendly and feels really interactive while using it.

Cons

Interface looks excellent and it's also very simple to navigate.

Pros

Okay so it's a platform that lets you build the processes and automations your business actually needs and it adapts well to your company's size. You can begin with a very basic setup and gradually expand into something much more complex for a mid-sized or enterprise operation, with pricing that grows along the way. There's also a huge partner network available for implementation, with options at different price points and with some training, you can even put together an internal team to maintain and continue developing the system.

Cons

One downside is that customer success does not always respond quickly when issues come up. Renewal negotiations can also feel a bit too aggressive from the sales side. On top of that, the pricing within the broader IT ecosystem tends to push you toward other tools that connect better which can make the overall value for money harder to justify.

Pros

Once the guest signs, the authorization form is received right away.

Cons

I'd still want more clarity on how it keeps our customers' information confidential.

Pros

It's been incredibly useful for our marketing and sales work. Teams can rely on it to monitor sales workflows and manage company information gathered throughout the process and even afterward without much hassle. With the number of features and add-ons available, it's difficult to pinpoint where its value really stops. I use it every single day at work to send emails, track applicants for internal programs and file reports.

Cons

Since it runs on a subscription model, the upfront cost is definitely not cheap. Also, departments outside of sales and marketing are unlikely to see much return on investment from this tool.

Pros

Getting started with this software was really easy. A lot of systems feel overly complicated and even a bit intimidating but this one was simple to learn and didn't take long to pick up.

Cons

At times, the system seemed to lag a little although that may have been related to my internet connection so I can't say for sure.

Pros

Out of all the CRM tools I've used, this one has been the best to work with. It's been very helpful in my day-to-day work as well.

Cons

Up to this point, I honestly haven't come across any downsides with the CRM we're using.

Pros

Its easy design makes it very simple and really easy to use.

Cons

There's nothing negative to point out at all.

Pros

Being part of the rollout of a modern, forward-looking system to update the company has been a really positive experience. It's easy to use and flexible enough to adapt as business needs change which makes it possible to add new features whenever they're required.

Cons

The only issue I've run into is that some work can be lost because the data being entered is not saved automatically.

Pros

Navigation is easy and it's widely seen as a great platform for managing customers. It makes it simple to stay in touch with coworkers and keep customer records organized. I also really enjoy the Trailhead trainings.

Cons

Pulling reports and finding the exact information you need can be confusing at times.

Pros

This tool gives users a lot of flexibility to build highly customizable reports and dashboards that fit their specific business needs. The drag-and-drop interface makes selecting the right data points simple and it delivers real-time visibility into sales performance, customer interactions and other key metrics.

Cons

At times, customizing things on your own can be a bit challenging but the help desk is always available and quick to step in when support is needed.

Pros

Its full-featured CRM tools really stand out. Lead management feels more organized, the reporting is strong and the platform scales well making it a valuable support for increasing sales and helping the business grow overall.

Cons

It does take time to learn. The system can feel pretty overwhelming when you're new to it and the pricing may be hard to justify for smaller businesses.

Pros

Getting started with it doesn't take much training at all which makes it accessible for just about anyone on the team. The interface is clear and easy to understand so it's simple to keep track of tasks and see what needs to be prioritized.

Cons

Tweaking the filters can be a bit difficult compared with other CRMs like LeadSquared. That said, when it comes to dashboard creation and managing lead data, it performs at a higher level.

Pros

One thing I really appreciate is the scalability. New business categories keep being added which makes the software feel like it can grow along with changing needs.

Cons

There are a lot of options to go through and some of them may end up never being used.

Pros

Right out of the gate, this platform delivers a full set of CRM features that cover a lot of ground. The dashboards can be customized really well which makes it easier to focus on the insights that matter most. It also connects with a wide range of other tools and the lead and opportunity management features help keep sales activity organized and efficient. Another big plus is that it scales well so it can keep up as the business grows.

Cons

Getting started can be a bit challenging because the system has a fairly steep learning curve. The initial complexity may be tough for new users until they become familiar with how everything works.

Pros

Their customer support team and products have been really impressive. Any questions or issues get handled quickly and with priority.

Cons

Honestly, I haven't run into any problems. Everything has been good and the cloud services are excellent.

Pros

It comes with great advantages like lead management, forecasting features and mobile access that helps a lot when handling sales on the go.

Cons

The downsides are the added cost for extra features and the fact that customization can take some time to learn.

Pros

Whether you're in Customer Care, Sales or Sales Support, this works really well as a CRM tool and definitely isn't just for sales despite the name. The reporting can be customized in a lot of useful ways which makes it much easier to get deeper insight into customer activity and history. Really strong software overall.

Cons

From what I understand, the pricing is fairly high. As a project manager, we've had to keep licenses limited to the customer support, sales support and web marketing teams. We'd eventually like to give the location operations team access too but the cost makes that difficult right now.