Salesforce Sales Cloud Reviews

“Easy contact management”

Pros

Getting started with it is pretty easy and finding a contact by name or number is quick. It also comes with plenty of features for lead generation, lead management and CRM which makes it a really useful option for sales teams and other departments too.

Cons

It can feel a bit complicated for someone new because the interface includes a lot of features. The first time I used it, I got confused and had to ask my seniors to help me understand how to work with the software.

“Worthwhile business upgrade”

Pros

Starting from the ground up, the experience has been positive overall though managing the change has definitely been a key part of the process. Even so, I can already see this making a meaningful difference for our sales and customer service teams. We're integrating it with other systems like our workflow tools and ERP so we can bring as much information as possible into one place and help our sales staff work more efficiently. There is a learning curve because of all the advanced functionality but overall it feels like a very worthwhile step for our organization.

Cons

Coming into this from a complete reset, change management has taken a lot of attention even though the overall experience has still been good. That said, I believe the platform will end up having a strong positive effect on both our sales and customer service teams. We're also tying it into other systems, including workflow tools and ERP, to centralize more information in one location and make the sales team more productive. It does take time to become comfortable with all of the more sophisticated features but in the bigger picture it has been a very positive move for the company.

“Excellent workflow management”

Pros

This has been the best CRM for our team especially when it comes to managing workflows. It really helps us stay on top of sales tracking and handling order management has become much simpler with this tool.

Cons

Overall, the features are very good but it can feel a bit challenging for new users when they are just getting started.

“Great value CRM”

Pros

It offers really good value for the price and it's a genuinely customizable CRM that can be tailored to fit the business.

Cons

Trade-off for that level of customization is that the software is harder to get started with. It takes a fairly significant adjustment period for the whole team and there's also a need to have someone in-house who is properly trained.

“Flexible and easy to use”

Pros

One thing I really appreciate is how flexible and customizable the platform is. It keeps me on track by reminding me what needs to be done next and the Wingman calling feature is especially useful since calls are automatically logged in sales for tracking. It's also simple enough that pretty much anyone can use it without much trouble.

Cons

Sales automation often doesn't work the way it should in many cases. It also feels limited when it comes to certain reporting formulas and I'd really like to see the ability to select picklist values automatically to make the work faster and more convenient.

“Convenient information management”

Pros

Using it as a CRM has been really convenient. It's simple to move around once you're in it and keeping up with all the information in one place is really helpful.

Cons

Layout can feel a bit confusing at the beginning but after spending some time with it, it becomes much easier to use.

“Valuable sales analytics”

Pros

The reporting and analytics tools are incredibly valuable for monitoring my sales team's performance and spotting areas where we can improve.

Cons

Even though I enjoy using it, the learning curve can be pretty steep for new users. I had to spend a significant amount of time on training and exploring the platform before I could really take full advantage of everything it offers.

“Flexible workflow”

Pros

A big advantage is being able to tailor the sales process exactly how needed while also connecting it with other enterprise tools. The collaboration features, real-time analytics and mobile access make it even more useful day to day.

Cons

It is definitely on the expensive side but the broad feature set, customization options and integrations with other platforms can justify the higher price.

“Easy to adapt”

Pros

Getting used to it took a little time after the switch from the old layout but once I figured it out, using it felt really natural. It's been a pleasure to work with and I enjoy it a lot.

Cons

Quite a few buttons still leave me guessing because it's not clear what they do and there isn't any explanation provided for them.

“Complete customer management”

Pros

This is a very great CRM solution that helps companies analyze and track customer relationships, collect data on preferences and segment contacts into specific groups for better-targeted marketing campaigns. It also makes it possible to measure how effective those campaigns are and keep track of the entire sales process. On top of that, the sales workflow can be properly automated through the software's features which helps speed things up and makes management more efficient. Another strong point is the ability to monitor the sales pipeline in detail by creating custom reports making it easier to evaluate goal achievement and spot any obstacles that might delay closing a deal.

Cons

There are no major flaws to point out. The software works well, performs adequately and is reasonably fast. The only real limitation is that it is not especially simple at first so a new team member usually needs a few days of training before becoming fully operational.

“Flexible integrations”

Pros

platform is very flexible and works really well when it comes to integrations.

Cons

Customization isn't possible unless you have an internal or external admin involved which makes ongoing maintenance pretty challenging.

“powerful and reliable”

Pros

Its biggest strengths are how powerful and reliable it is. On top of that, the dashboard is very well done and the reports you can pull from it are especially valuable.

Cons

At this price point, it feels a bit disappointing that two-way SMS still isn't included. Even some lower-cost CRMs offer that feature and since they usually miss the mark in other areas, this platform really should have it too.

“Unified customer view”

Pros

Having one integrated source of truth for customer information is a big advantage. The single-view dashboard makes it simple to dig into customer-specific transaction data and the workflow customization gives much more detailed control over how things are managed. Mobile access is also a really valuable feature especially for people who need to stay connected while traveling or working on the go.

Cons

It's a feature-rich platform but despite being web-based, it doesn't really feel like what i need

“comprehensive CRM platform”

Pros

Right from the start, the interface feels simple and easy to work with. It covers a broad set of sales management features, from contact, lead and opportunity management to sales forecasting which makes it useful for handling the full sales process. The ability to customize the interface to match business needs is also a big plus. It connects well with other apps and services, including marketing automation tools and the real-time visibility into sales performance and targets is very valuable. On top of that, the CRM is quite comprehensive, with customer service and marketing features built in and there's great customer support available along with online training and documentation.

Cons

One downside is the price which can be too high for small businesses or companies working with limited budgets. It also takes customization and configuration to really fit specific business needs and that can be time-consuming and may require technical know-how. The platform itself is fairly complex so some training or expertise is needed to get the most out of it. Report and dashboard customization could also be better and some of the more advanced features are locked behind the higher-priced editions.

“All in one solution”

Pros

There's no need to use any other app to keep all your information organized. It feels user-friendly and modern, with reliable performance.

Cons

It integrates well with existing systems which helps with organization and saves time.

“Best CRM experience”

Pros

Right from the beginning, this has been the best CRM application in my opinion. We started using it when our team was just three people, myself included and it has supported us from day one.

Cons

One issue I've noticed with the service is that saving new or updated data doesn't happen automatically. It still requires a manual step in the CRM which can lead to lost leads so I'd strongly recommend making sure users save and update their data before posting it to the cloud.

“Strong customer relationships”

Pros

It gives us great tools to connect better with customers which leads to excellent relationships and helps build loyalty. Overall, I'm very satisfied and glad I've had the chance to use another CRM system during my career. Keeping track of a prospect's status through the pipeline is very easy and the reporting is amazing and incredibly detailed.

Cons

I ended up losing money while trying to use this app and unfortunately I made the mistake of dealing with their customer service which was absolutely terrible. At times it takes far too long just to search for a case which makes it frustrating for users. There's also frequent lag and occasional errors when searching in the system.

“Highly customizable platform”

Pros

One of the biggest advantages is the level of customization. It's one of the only CRMs on the market that also offers platform-as-a-service capabilities which makes it really flexible. The automation tools available are also very effective and do a great job.

Cons

On the downside, it's quite inconvenient that it can't be programmed to work with other systems. It also tends to crash in the middle of handling phone calls when the call volume gets high.

“Improves deal management”

Pros

Keeping up with clients on time has become much easier with this and it's really convenient for managing multiple prospects at once. With proper planning, it also helps move deals forward and close them more effectively.

Cons

One thing that would make it even better is having a separate tab just for follow-up reminders. That would make tracking them much simpler and help with day-to-day work.

“secure contact tool”

Pros

One thing I really appreciate is being able to quickly recover my contacts and the fact that all the information is encrypted gives me peace of mind. It feels like there's a reliable backup for everything in the app so even if files get lost on your phone, you can still access them through the website.

Cons

It does a good job of supporting teamwork but the features could definitely be made more visually appealing.