Salesforce Sales Cloud Reviews

Pros

It's a very complete and well-designed software, excellent for managing the sales team and leads.

Cons

Overall, everything works well and I'm happy with it but the price feels high for features that could probably be offered at a lower cost.

Pros

Everything is very easy even for someone like me who isn't technical at all.

Cons

Honestly, I can't think of any downsides right now, it's been positive across the board.

Pros

The feature set and customization in this product have been really great. The profile and social media side is useful too and it makes managing prospects much more convenient.

Cons

One ongoing frustration is how often it loads very slowly and updating phone numbers or other contact details feels like a chore. Those updates are possible but they take too much time because the servers are slow to load and reload.

Pros

The simplicity, fluid navigation, clean design and mobile app make it very pleasant to use.

Cons

Nothing specific to point out since training was provided.

Pros

Having our contact database organized into separate groups made it much easier to target each audience and send the right messages to the right people. We also got a lot of value from the sales tracking, scheduling and lead and customer follow-up tools. On top of that, the tasks feature became a big part of how we handled project management, sales management and ongoing follow-up.

Cons

Only downside was that it wasn't very simple at first so it took a while to figure out how to use it properly.

Pros

Getting around the software is easy and it connects natively through APIs with all of our systems.

Cons

The downside is the per-user pricing and the added integration costs for software that still isn't supported, such as D-Tools which we use as our quoting tool for many projects.

Pros

It handles a lot of functionality and works really well for aligned systems that fit its standardized setup.

Cons

It feels tough to use and there's a sense that real development is unlikely because you're pushed toward buying add-on modules instead. Customer service also hasn't been especially helpful and the premium fee ends up feeling like money wasted, honestly.

Pros

It was easy to use and it's been an excellent tool for tracking prospects and managing contacts across our sales work. It does a really strong job of keeping the sales team aligned around one consistent methodology.

Cons

The downside is the price. It isn't inexpensive and the more customization you add, the more expensive it becomes. The company also has a very sales-driven feel to it.

Pros

I think the biggest standout has been the customer care team. Everyone knows support is such an essential part of any business and this service takes it to another level in a way that had really been missing before.

Cons

For a startup, the pricing feels a little high at first but it still feels worth paying for because of the growth and development it can support.

Pros

Getting started with it felt very easy. Most of the features handle things automatically which makes the whole experience feel effortless.

Cons

I haven't run into any problems with it so far.

Pros

Keeping track of a lead's past and current activity within the organization is very convenient. It also helps a lot with planning upcoming lead actions and carrying them out effectively.

Cons

Sometimes when activities are updated in bulk, they take a while to appear in the lead's history.

Pros

Right from the start, this tool has been very user friendly. It makes it simple to log customer inquiries, track service activity and go back to past records whenever needed. We use it to monitor the customer experience and review things each month so we can keep improving how we support our customers.

Cons

At this point, I don't feel like any features are missing or that there's anything that needs to be added. It's easy to use and I would definitely recommend it to others.

Pros

You can create as many categories as your company needs and the platform is very complete when it comes to managing detailed information.

Cons

It's a bit difficult to use at the beginning but once you learn how the system works, everything becomes quicker and you have all the contact information you need in one place.

Pros

As a stay-at-home parent, this software has been incredibly helpful. Working from a computer makes online systems accessible to just about anyone and honestly, it feels like the best option for getting the job done.

Cons

I really don't have any complaints about this software. It has served me very well over the past year, I've used it many times and I'd absolutely recommend it to anyone wanting a better system.

Pros

Right away, getting around the platform felt very easy especially with the different options and features available. Everything is laid out in a way that makes it simple to navigate and use.

Cons

At times, it can get a bit slow when too many people are using it at once.

Pros

I can track sales within this in a very short amount of time.

Cons

It also comes with a lot of features to work with.

Pros

Keeping my book of business organized is much more manageable with this. It helps me maintain a steady pipeline and I can assign priorities to accounts that need closer attention while still cycling through more than 400 accounts over the course of the month. It genuinely makes day-to-day work much simpler and the team keeps improving it with added attachments and enhancements that make it even more useful.

Cons

One thing I'd like to see improved is duplicate account detection especially when it comes to recognizing whether an account is actually a separate location instead of a duplicate. That said, it's a pretty minor issue and only rarely gets in the way of my work.

Pros

The reporting features are excellent for tracking progress and staying on top of execution.

Cons

Maintenance and adjustments really need someone with strong technical knowledge which can sometimes create a backlog of requests.

Pros

From a customer's point of view, this CRM software feels incredibly important and offers a truly critical feature set.

Cons

I honestly haven't come across anything significant enough to mention as a con.

Pros

Having everything in one place has been really useful. We can keep an eye on daily sales anytime, add notes to unfinished applications that need a callback, set reminders and review call histories whenever needed.

Cons

My only real concern is that it seems to need a very strong internet connection. If the connection isn't good, it may not load properly especially while you're speaking with a customer on another line.