Salesforce Sales Cloud Reviews

Pros

After using it for about 8 months, the fast interface has been one of the biggest positives especially when working with a large database since I haven't noticed any lag. It's also been very useful for tracking customers' historical records and sales numbers which helps my team and me analyze our pitch better when approaching new customers.

Cons

From a startup owner's perspective, it may not be that helpful because it includes a lot of features that aren't really necessary in the early stages of building employee traction. On top of that, learning how each system works is quite difficult and every update seems to require a lot of extra time to get used to again.

Pros

Having one platform that connects with other software across different business processes has been a big advantage for us. The level of customization is excellent and keeping everything in a single place makes day-to-day work much more convenient. Since it's cloud-based, we can also work from anywhere as long as we have a device and an internet connection.

Cons

One thing that needs improvement is making sure all implementation partners understand the full picture of critical business processes so their shortcomings are not perceived as weaknesses of the software itself. In our case, the implementation partner did not give enough attention to the financial and accounting side of the business. Accounting Seed was introduced only after the other processes were already in place and we only discovered during the system handover that this component had not been included in the original implementation.

Pros

Keeping track of contacts and organizing all that information works really well here. The reporting and analysis you can get from the data are excellent and the sandbox is a big plus since it lets me test things out and explore features on the backend without worry.

Cons

One downside is that some of the more advanced, higher-level functions are not especially simple to use.

Pros

From day one, it has been very easy to understand while also being extremely valuable for everyone involved in our sales group. The updates, sales tracking database, task manager and calendar features have become essential parts of each salesperson's daily routine at our dealership. Since we work in a fast-paced environment that is constantly changing and evolving, it's important to keep the entire Sales team aligned on where vehicles stand throughout the sales, finance and service process. That visibility helps us make the most of every potential deal and move units as quickly and efficiently as possible while still keeping cost effectiveness in mind.

Cons

I honestly haven't run into any downsides with it so far. The software has been incredibly useful for keeping my Sales team informed, accountable, converting more leads and more engaged in their work overall. Having daily updates in place has also helped keep every salesperson responsible for their day-to-day tasks and follow-ups.

Pros

Using this CRM and its customer service tools every day has been a really positive experience. The usability is unmatched for me and even though I haven't tried similar products from other companies, this one makes me feel like I wouldn't want to switch anyway. I work in customer support and manage customer cases daily so this software is a big part of my routine and honestly, I enjoy using every part of it.

Cons

At times, new updates completely change the look and feel of the platform and that means it takes a while to get used to the portal again.

Pros

Right away, the interface feels polished and appealing and the opportunity management side is highly customizable which makes it very flexible for different needs. The mobile app is also quite good and adds a lot of convenience.

Cons

One thing to keep in mind is that AEC Business does not come as a preconfigured vertical solution so you should expect to spend extra time and money working through the analysis, development, deployment and update cycles.

Pros

Right out of the gate, the core CRM features feel very dependable. The customer portal also comes with plenty of built-in functionality which saves a lot of setup time. On top of that, the platform can scale well enough to support the needs of all kinds of organizations.

Cons

It really takes a capable technical team to manage the system, keep everything running properly and handle the design and rollout of new features. Strong governance is also necessary if you want to use it effectively over time.

Pros

One of the best parts is how well it connects with other tools and supports every sales call. Sales tasks update in real time as things happen and the integrations with platforms like Wingman, Calendly and others are really powerful.

Cons

There really isn't anything I dislike about the software.

Pros

Task management and reporting are really easy and the interface looks fantastic too.

Cons

At times, the customization side can feel a little complicated especially since it's simpler to handle in Azure DevOps.

Pros

Right out of the box, before getting into code or integrations, the platform is very easy to use and manage. The Classic UI feels simple, the reporting is good enough for most everyday needs and both administration and declarative automation are powerful without being hard to learn.

Cons

That flexibility can also create problems. To really make the platform fit the business well, you almost always need developers and if there isn't a full IT team in place, that can turn into a real headache. Like other business-focused tools such as Excel, it also invites people to push it too far, like trying to make it the database for everything. Once that happens, things can become very complicated and very expensive.

Pros

Getting started with it was easy, integrating it didn't take much effort and the AI features really help optimize engagement, budget and similar areas.

Cons

At times, it can be pretty slow. They've been improving though so it's not a major issue.

Pros

One thing that gives this software a real edge, in my opinion, is how well it integrates with third-party apps. It's quite simple to pick up and once you get familiar with the interface, it becomes very user-friendly. The built-in cloud service works well for businesses of all sizes which is a big advantage for a CRM platform like this. I also appreciate that I can access the service from different devices which makes it really convenient when I'm on the go and adds a lot of flexibility overall.

Cons

I haven't run into any downsides while using it.

Pros

This platform lets us keep customer information organized, build sales forecast reports and manage company budgets all in one place. It feels very well-rounded and the customization options make it fit specific business needs really well. Overall, you get a lot of value for the money.

Cons

One drawback is that when the system runs into issues, getting support for data corruption can sometimes take a long time.

Pros

Keeping call logs and entering leads is very easy. The system follows every detail of a deal which makes it much easier to stay organized. One of the best parts is being able to switch salespeople without losing any of the information.

Cons

Honestly, the only downside seems to be for lazy salespeople because the program works so efficiently that they may struggle to keep up with it.

Pros

It keeps customer details on hand for future sales and makes it simple to follow how opportunities move through each stage.

Cons

Setting up the org takes an experienced engineer to make sure every part works together properly. Without that, overlapping processes can happen and create extra complications.

Pros

It does really well with the dashboards. They're fairly simple to set up and genuinely useful. Keeping an eye on performance and tracking tech queues is also very easy.

Cons

Using it day to day has been frustrating because it's extremely slow and crashes all the time. If I have more than five tickets open, performance really starts to drag. Moving over from Zendesk took me about a month just to feel comfortable with it. It's not user-friendly at all and there are way too many features that we never even touch which just makes everything feel unnecessarily complicated. The word limit on internal posts is a bad restriction and ticket routing has been especially poor and difficult to troubleshoot. Even after nearly two years, we still haven't been able to get the routing to work the way it should.

Pros

One thing that really stands out is how versatile it is. It covers just about everything, from account and business management to sales tracking, forecasting and customer service/CRM. Because of that, it feels less like a single-purpose tool and more like a complete environment that organizations can depend on across different areas of the business. On top of that, it's very user-friendly, simple and simple to navigate so the learning curve feels just right and overall work becomes more efficient.

Cons

Honestly, there isn't much to complain about with this software. The only thing worth mentioning is that I've run into a few bugs or errors here and there although it doesn't happen often and is fairly normal for any platform. If there's one area that could be improved, it would probably be the pricing and overall value for money from the client side.

Pros

Running a small operation without an accountant, this has been really helpful because it's simple to use and gives me a clear picture of the money coming in and going out. I mainly use it for tax filing and I've really liked how well it helps me stay on top of that. I don't have any real complaints since it gives me the numbers I need so I can file everything properly.

Cons

I don't really have any major issues. The layout is okay although if you're not very comfortable with spreadsheets, it can feel like you're getting lost in a huge sea of numbers. Also, the dates can be a little tricky to work with at times when I'm using the software.

Pros

It works really well with large volumes of data and I can organize and sort everything exactly the way I need.

Cons

I personally don't have any complaints but some admin colleagues have mentioned that it can be hard to figure out what's causing certain bugs and unexpected emails.

Pros

When it comes to CRM, this one is clearly the heavyweight. Putting money into such a widely adopted and constantly growing ecosystem usually feels like a smart move. It comes with plenty of vertical and horizontal integrations on its own and there's also a huge market of third-party tools and service partners available. Trailhead, the online learning platform, is another big plus, with a wide range of self-paced tutorials and courses that cost exactly nothing. That makes getting up to speed fairly approachable.

Cons

Right out of the box, it feels more like a framework than a fully finished solution. Unless the setup is extremely simple some amount of configuration is almost always required. If the implementation is carefully designed, it can fit the business really well but an average or poorly planned rollout can hurt usability and make user adoption difficult. And beyond the already higher-than-average licensing fees, the overall cost of ownership usually ends up on the expensive side.