“good core with room to grow”

Pros

Most of the time, the system handles what it's supposed to do. Probably around 95% of the time which is great in my books.

Cons

Important: these are suggestions and not complaints. I am currently satisfied with the product but there are a number of things I'd like to see improved. As an admin, it would help to be able to view other users' passwords without having to reset them or ask for them just to get into an account and make a change especially if a load is locked and someone else needs access. On revenue reports, there should be a way to choose specific accessorial charges to include or exclude instead of only having an all-or-nothing option since charges like lumpers are sometimes just break-even and may need to be left out. The P.O. or reference number also isn't transferring into QuickBooks which means entering it manually. PCS mobile images take too long to move into loads or into the index images section and driver-submitted images should have the option to go into a separate image category for non-load items like repairs or scale tickets if a company wants to keep them out of specific loads for expense tracking. It would also be useful if fleet tracker could be opened from payroll batches so questions about previous loads or miles could be answered without leaving that area. Old completed payroll batches should be lockable for certain staff members instead of the current all-or-nothing access which would help with fraud prevention. Another missing piece is a report that combines both load pay and receipt pay to show total driver earnings for any selected time period. I'd also like deeper reporting on DPM costs and revenue, including lane-specific analysis. Lastly, a lower-cost package option would be nice for companies that don't use every feature.

“offers helpful learning materials”

Pros

It's an excellent all-in-one platform that brings dispatch, accounting and other tools together which helps us keep work fast and efficient.

Cons

I really appreciate is the learning material since it offers useful information and makes getting started much easier.

“Too many steps for rate changes”

Pros

It lets me keep track of all my dispatches and generate invoices and when the information entered is correct, the tracking history is solid and useful.

Cons

Far too many steps and clicks. When a rate has to be changed or the mileage needs updating, I have to open each individual load one by one. Updating an invoice after it's been created is also frustrating because removing items is difficult and adding new ones can feel impossible.

“all-in-one dispatch and accounting”

Pros

I really appreciate having dispatch, accounting and fleet management all built into the same software is a big plus. It covers everything in one place instead of making us jump between different systems.

Cons

The toughest part has been getting everyone to actually use the software the way it's intended especially the drivers.

“easy team training”

Pros

Their interface felt simple and user friendly. The customer support team has also been excellent whenever I needed help. Load tracking and dispatching have been dependable and the platform connects smoothly with other tools we already use.

Cons

There are occasional slowdowns during peak usage periods and the initial setup ended up taking a little longer than we originally expected.

“Complete system”

Pros

It gives dispatch, accounting and fuel management all in one system covers everything I need in a single product.

Cons

I do wish the pricing were lower. For a small fleet and that's without even including insurance, it makes up more than 60% of my fixed monthly costs.

“complicated dispatch process”

Pros

Having integration, automation and cradle-to-grave record keeping in one system is valuable. The tracking integration is especially helpful for our operation.

Cons

Dispatch screens feel clumsy and it takes opening and closing far too many windows just to find basic information. Maintenance scheduling and record keeping still leave a lot to be desired. The automation for dispatching orders sounds good in theory but when sending out multiple orders across multiple days, it can skip dispatches. It would also help to have a drop-down option to prioritize orders in the right sequence. On top of that, when an order has a multi-day pickup window, such as 4/18 to 4/20, the system seems to make assumptions about timing that end up inflating deadhead miles.

“user-friendly”

Pros

One of the best things about it is how user-friendly the system is. It's about as simple as software can be and if there's ever something that isn't immediately clear, a quick phone call usually gets me the answer right away.

Cons

The IFTA reporting hasn't been accurate for us. The mileage numbers are far from the actual miles driven so we end up having to pull the data manually which takes a lot of time.

“Overly complicated with frustrating interface”

Pros

Truthfully speaking I don't have something good to say about it.

Cons

Their interface is overly complicated and packed with fussy little details that make it frustrating to work with.

“feature-rich”

Pros

It covers nearly all of our requirements and feels user-friendly overall. The system is quite complete although I think the reporting side still needs some improvement.

Cons

The structure makes information easy to locate and the dispatch and accounting controls work well but reporting is still an area that could be better.

“simple and effective”

Pros

Navigation is very easy which made it quick to understand. It's simple but still does the job well and both learning it and teaching it to my employees has been very manageable.

Cons

I do wish there were more reporting options available. Some of the data is still hard to pull so we end up handling it manually and it does crash from time to time.

“Outdated, inefficient”

Pros

Honestly there isn't much positive to mention. It's not user-friendly, it doesn't work efficiently and they've been talking about moving to the cloud for way too long. At this point, I doubt that's ever going to happen.

Cons

Whole system feels outdated, hard to use, very delayed and inefficient overall.

“customizable dispatch board”

Pros

The dispatch manager board has been really useful and being able to filter specific data points and customize the board to fit how I work is a big plus.

Cons

My biggest frustration is that it doesn't work on Apple devices. I'd really like to be able to use it on my MacBook even if that were only through a web-based version.

“precise data processing”

Pros

PCS has played a major role in keeping our operations running well thanks to its dependable, accurate and fast data processing. Working together on the platform is easy and it comes with a wide range of useful features, including smooth third-party integrations and detailed reporting. Those capabilities have been essential for keeping everything connected on our end. I also want to acknowledge the team members who supported our recent project development. They were consistently patient, helpful and truly valuable throughout the process. Also the PCS development team has been quick and efficient whenever issues come up and that level of responsiveness means a lot.

Cons

Something that could be improved is the login behavior when a second person accesses the platform while another user is already in it. Right now the first user just gets kicked out immediately. It would be much better if both users received a notification first and were prompted to decide who should log out before the system removes someone.

“constant issues with slow support”

Pros

There really aren't any benefits to using PCS. It's been one problem after another, with constant delays, ongoing issues and tools that feel completely outdated.

Cons

Customer service has been terrible, with no timely help and no real resolution when problems come up. Issues keep dragging on without being fixed, including the BOL upload problem. The software itself feels outdated and the marketing is misleading because several features do not work the way they are advertised. Even basic functionality, like pre-saving charges, is missing. There's also no scan option for paperwork which makes it much harder to digitize documents and keep things organized. Dispatch emails flood drivers' personal inboxes since there's no centralized or filtered system in place. On top of that, it barely works on macOS and is essentially unusable there. QuickBooks integration is also missing which means accounting has to be handled manually and some of the promised features still do not work. To make matters worse, one user of ours still hasn't been able to upload BOLs even after weeks of submitting support tickets.

“Good long-term data storage”

Pros

It does a really good job of keeping long-term data organized, handling dispatch loads and helping manage accident records.

Cons

Accounting side can be somewhat unreliable at times. Maine has implemented Paid Family Medical Leave and we currently have to work out the deductions manually. We've already filed for an exemption so no contributions are required until May 2026. I've contacted PCS multiple times to confirm the deductions will be configured properly for May 2026 but it feels like we still haven't gotten anywhere.

“limited consignee search”

Pros

Setup follows a clear, step-by-step flow and feels logically organized. Everything needed to enter an order is available on a single screen and is easy to reach.

Cons

The biggest frustration is the speed since I end up waiting on PCS more often than I should. It also feels too limiting when entering a consignee because searching by ZIP code or address would make more sense than relying only on the company name.

“Slow response during dispatch”

Pros

Dispatching and load visuals are really helpful plus setting up customers is easy as well. The auto-populated dates are also a nice bonus.

Cons

It struggles to keep my pace. A lot of the time, I'm stuck waiting for the system to catch up with what I'm doing.

“outstanding customization ability”

Pros

The accounting features and the ability to customize the system are the parts I value most.

Cons

I'd like to see is broader integration for the PCS Express mobile app used by drivers especially with more ELD platforms like Motive.

“User-friendly platform”

Pros

It is easy to use and it's simple to train my employees on and make accessible across the whole team.

Cons

At times the full A-to-Z process can take longer to complete than expected.