AccountEdge Reviews

“Lag time is unacceptable

Pros

The software was OK, until they switched to web-based hosting. :\

Cons

Now AppsForRent hosts them, we need to connect to a remote desktop to use the application. There are significant lag times, poor customer, and overall frustration with having to be on a remote desktop.

“Wonderful platform

Pros

It is an effective accounting software I have ever used.

Cons

There are no cons.

“Our romance with AccountEdgePro is rocky

Pros

I purchased AccountEdge Pro for our farm with the intend to install it on multiple machines. The multiuser login feature worked brilliantly, although there were a couple of quirks. Since we have individual desktop setups (x5), we used a mesh network on the farm to connect the desktops and input inventory transfers as we grew or propagated plants. Unfortunately, we don't have internet coverage from our Starlink satellite for these outlying desktops, so a web-based subscription wasn't suitable. The one-time payment option was a significant factor for us as seasonal farmers, considering our fluctuating account balance throughout the year. The integration with Shopify was the major selling point as it allows our staff to update our inventory in real-time online through the sync link between the two software platforms on the main computer. This was essential for us as we have stock in both the USA and Australia, and it saved us a lot of administrative time after team meetings, which often faced time difference issues. The Inventory Variations feature was a gamechanger for us since we manufacture plants and being able to track the different stages of plant growth in our inventory provided valuable information to our sales teams. Previously, we would have to physically count plants and call the customer back, but now we could suggest alternate plants for earlier delivery, leading to potential extra sales. Job Codes were also brilliant for separating different projects on the farm or the research component of our business, allowing us to track project costs. This particular component disappeared when MYOB went web-based around six years ago. Having used Australian MYOB since 1996, I found that AccountEdge Pro was an immediate replica with additional features, making the transition incredibly smooth. I've been using AccountEdge Pro since 2019.

Cons

Until last year, we didn't have any cons with AccountEdge. However, when we purchased upgraded licenses for all five computers, we encountered a major issue. Despite having the multiuser function, it no longer allows simultaneous data input from multiple computers. We discovered that the other computers can only input data if they are logged out while the main computer remains logged on. This rendered the licenses useless, as our main computer is always logged on. We tried reinstalling the older version, but it wasn't possible once the account backup came from the upgraded version. Support then advised us to switch to the web-based version, but with three computers without internet access and the need for subscriptions for each active computer, it became financially and logistically unfeasible to sustain the fees for 12 months a year. The Shopify link disappeared, and despite promises of a new solution since May last year, nothing has been delivered. We didn't receive any prior notice, and our customers started complaining about undelivered orders, which alerted us to the problem. As a result, we now have to enter data separately from two locations, the USA and Australia. Moreover, we can no longer access our account through the MyAccount page, as we are geofenced to the Australia MYOB page. The same limitations apply to Community support and the Support Team, which we have paid for. Speaking of payments, AccountEdge Pro switched to web-based monthly subscriptions. We strongly prefer one-time payments when required, as they are much easier to manage. Unfortunately, after a great experience initially, we have decided to stop upgrading. We hired someone with Python knowledge to create sync capability with Shopify. Luckily, I have a database diploma and can work with reports as CSV imports from the desktop computers located around the farm, but this has consumed a significant amount of my time.

“User for 30 years

Pros

AccountEdge gets the job done and allows me to do whatever I need to do.

Cons

AccountEdge discontinued native support for Mac when it transitioned to 32 bits. For about five years, they have been promising a native version, but the current DOS shell it operates in is terrible and makes me feel like I'm back in 1995. It's the slowest program on my computer. I contact support twice a year, and it's always the same response: "they are working on it." Recently, I was told that every time they complete a project, Apple makes changes to their OS, further slowing down the progress. However, keeping programs up to date with each new OS is a standard part of computer operations. AccountEdge does everything I need, but on a Mac, it's an incredibly frustrating experience.

“Free Trial was revealing

Pros

It was easy to install the free trial and set up user roles.

Cons

I faced difficulties with importing the chart of accounts, as well as limitations on sub-account levels and the reporting summary/drill down feature.

“The best one for the accounting & development financial of the company, i love it..!

Pros

AccountEdge is a great tool for anyone looking to manage their business accounting properly. It provides valuable financial analysis services.

Cons

In my opinion, it's good for my skills, but there are better ways to improve the usability of the software.

“They screwed the MacOS users

Pros

AccountEdge is focused on Mac users. It's easy to use and understand.

Cons

After providing support to Mac users for over 20 years, they suddenly dropped us.

“I really liked the application, but need to improve the visualization for the end user

Pros

I really enjoyed using the application, but there is room for improvement in terms of the visualization for the end user. The tabs used to access functions could be changed to improve the user experience.

Cons

It would be beneficial to improve the images within the program and find a better approach to visually presenting information to the end customer. I recommend reconsidering the methods of accessing modules within the system.

“One of very few apps for accounting on Mac - 2022 version

Pros

This app can be installed and used without requiring an internet connection, unlike cloud-based accounting software. It offers all the necessary features, including employee records, payroll, invoicing, accounting and stock checking. It also stays up to date with HMRC requirements in the UK, such as Making Tax Digital tax submissions. Additionally, the price is highly competitive. Unlike most cloud-based accounting software that charges per employee for payroll, AccountEdge includes multiple employees as a standard feature.

Cons

The recent version has completely redesigned the software's appearance and feel. The text is extremely difficult to read, checkboxes are almost unusable and the overall user experience has significantly declined. Furthermore, error messages can be very confusing.

“Accountedge Review

Pros

This software is perfect for individuals who are not accountants but need a simple bookkeeping and accounting solution.

Cons

Whenever they release an update, numerous bugs emerge which cause many features to malfunction until the bugs are fixed. The last upgrade disrupted my Outlook connection, forcing me to manually send out invoices. Additionally, the level of support has worsened compared to what it used to be. They now enforce upgrading to the current version and charge for any support, unless you can prove that you are reporting a software bug.

“The real Cost of AccountEdge is in Payments Processing

Pros

As someone primarily focused on payments processing, I want to highlight the downside of the exclusive arrangement between AccountEdge and Forte for potential buyers.

Cons

In my humble opinion, the AccountEdge/Forte Payments processing leaves users vulnerable to excessive charges for credit card processing.

“Good product if you have accounting background

Pros

Overall, AccountEdge is a user-friendly accounting product. Its main strengths lie in budgeting and data input, financial reporting (monthly books) and accounts payable.

Cons

In my 26-plus years of accounting experience, I have come across some bigger issues with AccountEdge. While there are poorer products out there, there are certainly many better ones as well. Accounts receivable and the vendor/customer input features are in dire need of updating. Recently, we had to import data from the previous owners to the new owners, and it took the developers a significant amount of time to resolve the issues, despite the support team initially assuring us it wouldn't be a difficult process. There is no mass method to remove customer/vendor profiles. Surprisingly, the billing system, which allows sending monthly invoices and receiving payments from customers, is actually located in another product called Account Edge Connect, not within the base Account Edge. The two products only communicate with each other through a manual "sync" process whenever you want them to update each other. Additionally, there is no way to export data to a banking website for services like Bank of America's positive pay, making ACH transactions a very manual process. While this might have been acceptable a decade ago, it's disappointing that such a feature is still lacking in 2021, especially considering how virtual our operations have become. The quality of support varies; some individuals are awesome, while others are not as helpful. It's worth noting that they do not offer after-hours support, so if you encounter an issue outside of 9 am-5 pm Eastern time, you're out of luck.

“support by email non existent

Pros

To a certain degree I find it user-friendly, but adjusting the programs can be difficult.

Cons

I find the knowledge base to be insufficient, and I'm very disappointed with the service provided after the sale.

“Overall good product

Pros

The simplicity of this product makes using it enjoyable. The layout is nice, and it's easy to find what you're looking for.

Cons

The customer support has completely declined. After upgrading to the 2021 version, numerous features, including the ability to send emails through Outlook, broke down. I had to wait for months to receive a fix and ended up manually sending out invoices in the meantime. When tax season arrived, they insisted that I upgrade to the 2022 version for my accountant to work on my file. The software may have a good price, but don't expect any support without spending additional money. It feels like a trap designed to force you to pay more.

“Allow Time for Manual Entries

Pros

I really like how easy it is to use, the clean interface and the features like payroll liability payments and recurring transactions, which are similar to QuickBooks. The price is fair, and the support team is helpful. I also like the fact that I have the ability to attach documents, although they become inaccessible if their location is moved within AccountEdge.

Cons

I'm disappointed that AccountEdge is not friendly for online use or bank feeds, and it lacks a full-service payroll option. Moreover, the customization options for reports are severely limited.

“user since 1994

Pros

It works perfectly, and the info desk provided quick and complete solutions.

Cons

I experience "brand name envy" since I use a lesser-known program instead of a more well-known one.

“Horrible - Waste of money, looking for another alternative, NO HELP FROM TECH SUPPORT.

Pros

I have to say NOTHING. I feel like all the time and effort we spent switching and implementing this software system has been a complete waste. Not to mention the high cost of the software.

Cons

I have yet to come across anything that is easy to do in this software. Despite reaching out for help on multiple occasions, I receive brief and nonsensical one-line responses to my tickets days later. When I call for support, I either wait for up to an hour and speak to someone who seems uninterested in listening to my issue, as if they were just woken up from a nap or in a terrible mood.

“Former AccountEdge Pro User

Pros

I started using this software in 2003 when it was still called MYOB. Back then and for many years, it fulfilled all my company's bookkeeping and accounting needs. It was fairly easy to use, and updates were only required every few years.

Cons

Due to the lack of support for the latest Apple OS (Catalina - 64 bit), I had no choice but to abandon AccountEdge Pro.

“Accountedge Pro

Pros

It's very easy to use and performs all the required tasks automatically. I find it reliable and easy to navigate. It works exceptionally well.

Cons

The software is lacking mobile integration, which I believe would be beneficial for using the application on a mobile device while on the go or at a client's office. Although some functions like looking up old invoices and jobs are available, it falls short of what is expected in today's age where portable applications are almost essential.

“The banking features are the best there is.

Pros

The ease of use is remarkable, and the support team is excellent. The ability to print checks has revolutionized our accounting department. We were also able to set up an e-commerce portion on our website, allowing us to sell materials online and accept and process electronic payments for orders. The invoicing features are also good.

Cons

Everything runs smoothly in the software so far, but it would greatly benefit from additional features. I would particularly like to have a mobile app since the current version is restricted to Mac and Windows.

“Couldn't be simpler!

Pros

AccountEdge Pro has made a world of difference in my company. The easy-to-use dashboard allows me to enter purchases, invoice customers, pay bills, handle payroll and maintain accurate accounting of my banking activities, among other things. It's so simple to use that even I can do it! It's a huge time-saver, and in the five years I've been using AccountEdge, I've never encountered any issues.

Cons

It's not a major issue, but there have been a couple of instances where I had to readjust the check printing format.

“CPA is Baffled.

Pros

After using AccountEdge for three years, I have become comfortable with its daily use. In the first year, I had to manually calculate payroll using my failing Peachtree software. However, now I have a payroll subscription, which works well although it lacks some flexibility that I would prefer. I contacted customer support regarding the issue of manually calculating different matching and withholding SIMPLE rates for employees, and they provided a solution that resolved the problem. This positive customer service experience was one of two.

Cons

As a corporation, we carry forward profits and losses as retained earnings without the requirement to distribute dividends. Unfortunately, AccountEdge doesn't allow me or my CPA (using their copy) to make year-end adjustments to the Retained Earnings reports, leaving us unaware of our financial standing. This poses a problem as I plan to retire and sell or pass on the business but cannot generate accurate reports through AccountEdge. Additionally, I very much dislike the automatic numbering feature for payments (although it works well for invoicing) and wish there was an option to disable it. Since I pay a significant portion of our bills online, I record the confirmation numbers in the check number space, which is especially convenient when reconciling monthly federal and state tax payments with my bank and ensuring the payments were sent. However, many confirmation numbers (IRS, Colorado payroll, unemployment, credit cards, FedEx, Comcast) exceed the maximum 8 digits allowed for check numbers. (I can enter the full numbers in the memo space.) It's evident to me that the program originated from Apple/Mac, as it includes automatic functions that actually hinder accounting. AccountEdge doesn't integrate with our estimating software like QuickBooks does, so I may end up using it solely for payroll to avoid the cost of QuickBooks.

“Easy and customizable

Pros

I've been using this software since 1992 when it was still known as MYOB. It is user-friendly and provides all the necessary help within the software itself. The categories can be customized, and making edits is easy. Additionally, you can generate customized reports.

Cons

When entering a new customer, I would prefer to have more options on the main screen, such as the initial customer date and notes, instead of navigating through multiple screens. It would be much easier to have all the relevant data visible on a single screen.

“Slowness of closing year

Pros

I like that it is compatible with MAC, and the bank reconciliation feature works fine.

Cons

It took an exhausting 5 hours for the software to close a fiscal year. Furthermore, entering dates is quite complicated and cumbersome.

“A Real Workhorse

Pros

AccountEdge proved to be very user-friendly. The setup process was simple, and I didn't encounter any glitches during my use.

Cons

I primarily used AccountEdge for invoicing and didn't widely explore the other functions. Overall, I have no complaints about it.

“Simple Complete Accounting System

Pros

The installation and use of this software are relatively easy, and you don't need to have a accounting background to get started. You can select your industry and specify the services/products you offer, customize their names and the software will set up your chart of accounts, getting you up and running. Once you set up a few vendors/suppliers and customers, you can begin issuing invoices and paying bills.

Cons

The software lacks immediate accessibility as it deviates from the flow of modern software. Each function, whether it's paying bills or selling products, requires either precise knowledge of the necessary steps and their order or following a "guide" consisting of a large flow sheet of icons with arrows indicating the next steps in a circular fashion.

“Solid Accounting platform

Pros

The ease of use and setup are impressive. I can run necessary reports and handle taxes in-house.

Cons

The invoices appear slightly outdated and could benefit from some improvements.

“Great accounting software

Pros

It's user-friendly and perfect for generating reports to track our numbers.

Cons

The software's appearance feels a bit outdated.

“Works For Us.

Pros

This software does exactly what we need it to do. As a small non-profit, it fits well with our organization.

Cons

It's frustrating that we cannot change the defaults for some of the most common functions we use.

“AccountEdge Pro is disappointing

Pros

I made a one-time purchase for the program, except for the payroll feature, which comes at a reasonable cost.

Cons

Evaluating the software within a 30-day period is overly complex. There are numerous issues not covered by online videos, and no manual documentation is provided. Customer support is poor, and they struggle to address issues. Additionally, I am unable to manually input payroll tax tables.

“Unity School Inc.

Pros

Learning how to use it is not difficult at all, and I like the option to undo or fix mistakes easily.

Cons

I'm currently experiencing issues with my save page not displaying in full.

“Using Account Edge

Pros

I've been using this program for years, back when it was called MYOB. Although I don't use all the features, I stick with it and keep it updated. Navigating through the program is simple, and I rarely encounter issues. When I do, the tech support is always there to assist.

Cons

It's disappointing when my customized forms don't transfer during updates.

“Mac Accounting Program

Pros

One aspect I really like about this program is its excellent compatibility with Mac. I also like the customer support's as they are knowledgeable and address any questions I have.

Cons

This software contains so many different features, but at times, it can be challenging to locate specific ones.

“AccountEdge Pro - EASY

Pros

AccountEdge Pro is very easy to set up and navigate. I can't think of anything this program can't do.

Cons

I cannot find any issues that are worth mentioning as it fulfills all of our needs.

“Best accounting software out there!

Pros

The reports and searches are logical and easy to understand which makes perfect sense. Navigating the software is also hassle free, and it helps prevent silly mistakes like duplicating a vendor or customer card. In case of errors, the option to merge cards is available. The check and invoice forms are fully customizable.

Cons

I wasn't fond of having to open old data files to retrieve information from previous years. However, the program now allows transactions to be kept for up to eight years, if I recall correctly. Nevertheless, I still find myself having to restore old files occasionally.

“Don't use for more than one year

Pros

I'm stuck with it since we started with a much earlier version, and have been using it ever since.

Cons

Searching for transactions from prior years is both costly and a massive hassle.

“Longtime user. Could be better, but has been solid for us.

Pros

This software is very much customizable to suit our unique needs. I also like that payroll and inventory tracking are included and not an additional service. Tax forms require an extra fee, and it would be great to have the option to use Stripe for credit card processing. Finally, they recently added kits for inventory, which was long overdue. Overall, it's a one-stop-shop for us, meeting all our accounting, inventory, and POS requirements for phone sales.

Cons

It's disappointing that the software doesn't offer a fully online solution, which would allow us to access and work with data from anywhere without any additional costs. Additionally, the integration with our ecommerce software is not seamless, as it only works with Shopify, which is a more expensive and less flexible choice compared to Bigcommerce. It would be beneficial if the tax form integration was smoother and included in the monthly support fee.

“I'm loving it.

Pros

AccountEdge Pro has everything I require and more. I have full confidence that AEPro can handle the growth of my business without any issues.

Cons

I found the learning curve to be quite steep. Some of the vocabulary used is slightly different from what I'm accustomed to, so it requires a bit of creativity to find relevant answers in the help center. However, once I locate the correct topic, the answers provided are extremely easy to follow.

“very good overall

Pros

It's generally user-friendly, even for someone like me who isn't knowledgeable about accounting. The accounting and tech support teams are patient and friendly. Despite the changes in ownership and name from MYOB over the years, the service quality, continuity, and evolution have been consistently smooth and positive.

Cons

The software can be a bit expensive for a single-person business. There have been a couple of instances where the accounting support instructions to resolve issues didn't work, although this has only happened twice throughout all these years.

“Great software

Pros

I've been using AccountEdge since it was MYOB, and the software is easy to navigate and learn, even for someone with no prior experience using accounting programs.

Cons

It's unfortunate that there is no option to access the software online, especially when it comes to scanning and saving invoices online to prevent using up personal hard drive space in the event of a crash.

“AccountEdge Pro review

Pros

I love many features of the AccountEdge, including the integrated payroll option, customizable invoices and the ability to handle retainers.

Cons

If you're not familiar with accounting rules, the software can take some time to learn and use effectively.

“Everything I need to mange my small business accounting needs

Pros

AccountEdge Pro is simple to set up, use and expand. I recently added the payroll feature, which will save me money by eliminating the need to hire a professional for my small business payroll. The modules are easy to understand, and the connectivity between features is seamless. There is plenty of available support that either comes for free or at a reasonable cost, which doesn't heavily impact my expenses.

Cons

There really isn't much I dislike about this software. I've been using AccountEdge for nearly 20 years and have never considered replacing it.

“LS Account Edge review

Pros

Personally, I'm not a big fan of it. However I must say that he order entry and purchase order processes are quite simple.

Cons

I find the visibility of payables, receivables and some of the reports a bit misleading. Everything is organized by order or invoice date, and there is no field for due dates in the payable reports. It would be more user-friendly if it had some of the capabilities that QuickBooks offers, as I've used QuickBooks in the past.

“Why I chose AccountEdge Pro for my business

Pros

As a co-owner of a small business in Texas, I'm responsible for bookkeeping. I wasn't a business major, so I needed a system that was relatively simple to use yet robust enough to meet our needs. I also wanted a non-cloud-based solution that is Mac-friendly, and AccountEdge Pro has fulfilled all these requirements.

Cons

Although there are more features than I actually need, I was able to find the specific functions I wanted and I'm extremely satisfied with AccountEdge Pro.

“SDR

Pros

Teaching others and using this software in our business provides to be advantageous. It is user friendly.

Cons

We come across inventory error messages when we least expect them.

“Easy to use but a few quirks that annoy me each month

Pros

The ease of use for progress billing is fantastic. I can easily bill daily sales using a user-friendly format which ensures that I don't miss any charges and avoid revenue loss.

Cons

It would be helpful to have the option to display a customer's total outstanding balance without generating a statement. Additionally, I find the reconciling process for bank statements and credit cards to be a bit clunky. When I group my deposits for a bank deposit slip, they sometimes appear twice, and the customer balances on "cards" can be inaccurate.

“Former Peachtree user

Pros

I like the fact that the program installed on my hard drive rather than being forced to "rent" the service indefinitely.

Cons

I haven't come across any objectionable features. Setting up AccountEdge does take some time, but I like the fact that I have full control and supervision over each step of the process.

“Great Software

Pros

I really like this software. It's easy to use, and they don't try to squeeze money out of you every year or two through mandatory upgrades. As an accountant, I recommend this software to all my clients.

Cons

It's a bit inconvenient that when I need to change a payroll check, I have to delete it and reprint or post the paycheck.

“my program

Pros

Setting up AccountEdge in my company was a smooth and quick process. Navigating through the program is smooth, and it has all the features found in overpriced software from big-name companies and more. It's perfect for our air conditioning company as it allows us to break down accounting by jobs. The payroll service is user-friendly, regularly updated and I've only had to contact customer support twice, with both instances resulting in quick and satisfactory answers. I highly recommend this software to anyone in need of customized reports, job tracking, and efficient employee management.

Cons

One thing that bothers me is that most payroll reports don't provide totals. I have to export them to Excel and reconfigure them to get the totals, or manually calculate everything. Some of the reports are also challenging to reconfigure in Excel due to their layout. Additionally, the software doesn't allow access to history beyond two years, so I have to refer to my backups if I need to find older information.

“Using for over 20 years

Pros

This software is incredibly easy to use, cost-effective and offers robust functionality. It supports multiple users, responds quickly, ensures security and provides excellent support and accessibility.

Cons

There is nothing to complain about with this software from our perspective.