Prophet CRM Reviews
softwareOverall Rating
4
49 Review(s)
Rating Distribution
5
(15)
4
(23)
3
(7)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Overall Rating
4
49 Review(s)
Rating Distribution
5
(15)
4
(23)
3
(7)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Effective CRM Solution for Business
Effective CRM Solution for Business
Pros
The software provides the right lead management, which boosts my business sales.
Cons
I find the support for the CRM solution in this program flawless, making our communication dependable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorenzo
Information Technology and Services, 51-100 employees
More than a year
March 2024
Good and easy to use CRM
Good and easy to use CRM
Pros
Prophet CRM's integration with Outlook makes it a useful tool for my business. It was easy to set up and integrate with my existing Outlook accounts. My team learned to use it quickly due to its intuitive design.
Cons
I'd be lying if I said I had any cons for Prophet CRM. Any issue was quickly resolved by the Support Team with updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Haba
Newspapers, 1-10 employees
Less than a year
March 2024
great value!
great value!
Pros
This product was very simple to use with my current programs.
Cons
Initially, I had some trouble but quickly got accustomed to how the program functions.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
katie
Real Estate, 1-10 employees
August 2023
Prophet
Prophet
Pros
The software is incredibly easy to use, making it accessible for anyone, regardless of their technical expertise. Moreover, the customer service is absolutely amazing, providing prompt and helpful support whenever I need it.
Cons
There were some glitches during setup, but otherwise, I have no cons.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Laura
Financial Services, 1-10 employees
Less than 6 months
January 2023
Sales
Sales
Pros
It encompasses all the clinics that I personally entered into the system, ensuring that every detail I inputted is accurately represented.
Cons
It is very challenging to navigate and create leads. It lacks pop-ups for new leads or reminders, making it very difficult to create a quote.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
8
Kyle
Veterinary, 11-50 employees
More than a year
January 2023
a simple CRM
a simple CRM
Pros
The best feature of Prophet is that it is easy for me to understand and customize.
Cons
I haven't had the time to set up the advanced reporting capabilities, and it isn't integrated into our ERP.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Nick
Mechanical or Industrial Engineering, 11-50 employees
More than a year
January 2023
Good But Could Be Better
Good But Could Be Better
Pros
I appreciate the ability to track opportunities and their anticipated dollar value, along with close date communication with senior management.
Cons
Contacts lack an option for team members who are not employees of the Opportunity but may be primary contacts.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Robin
Business Supplies and Equipment, 11-50 employees
More than a year
January 2023
Prophet
Prophet
Pros
Not having to operate another program is great. Prophet being embedded in Outlook is fantastic.
Cons
It takes time for the program to update company-wide, which depends on internet speed.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jon
Consumer Goods, 51-100 employees
More than a year
January 2023
It's pretty good.
It's pretty good.
Pros
It gets the job done. I wish the advanced level features were a bit more intuitive, but I haven't gone through any of the training, so that might be my own fault.
Cons
When using it for all of my Outlook contact management, it's cumbersome to consistently remove the same people from a contact export for email campaigns (like competitor contacts).
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Rachel
Mechanical or Industrial Engineering, 1-10 employees
More than a year
January 2023
Amanda H
Amanda H
Pros
I like that I can use it within Outlook. Being able to customize and filter for specific data is very helpful and speeds up the process of generating reports.
Cons
I find that generating a report takes more time for me than it does for my colleagues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Insurance, 500+ employees
Less than 6 months
January 2023
Highly recommend this product.
Highly recommend this product.
Pros
This product is a great value. I love the personal service and helpfulness of the staff. I don't get stuck on hold or in an endless loop of computer answering service options. It's simple, to the point, and easy to use. I love Prophet.
Cons
I look forward to app upgrades. That is an awesome option and helps a lot.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Consumer Services, 11-50 employees
More than a year
January 2023
Prophet Pros and Cons
Prophet Pros and Cons
Pros
The ability to track sales and potential new business throughout my company makes it easy to stay updated with what is going on.
Cons
Sometimes it doesn't work right away when I use it through Outlook.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Insurance, 500+ employees
More than a year
January 2023
Prophet CRM Keeps You Organized
Prophet CRM Keeps You Organized
Pros
This CRM makes it easy to find and organize my files efficiently. Also, the customer support is phenomenal, always providing exceptional assistance whenever I need help.
Cons
The only issue is that if I have a lot of files saved on the CRM, it can be a bit slow to start up.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Isaac
Building Materials, 11-50 employees
Less than a year
January 2023
Prophet
Prophet
Pros
The custom search filtering and criteria setup works quite well for my needs. It allows me to tailor my searches precisely, making it easier to find the specific information I'm looking for.
Cons
Often, Prophet can slow down or crash Outlook for me.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Ryan
Industrial Automation, 101-500 employees
More than a year
January 2023
Great CRM
Great CRM
Pros
I admire that it is embedded in Outlook. It's flexible enough to design the screens in a way that makes sense for my company to track case development through to a sale.
Cons
When I send an email from Prophet, it doesn't automatically go into the email section of the file we created in Prophet. I then need to link the email to the file, which takes too much time. We have 12,000 cases active in the system, and it takes a while to load.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brian
Financial Services, 1-10 employees
More than a year
January 2023
Good product for the money
Good product for the money
Pros
It works well when updated, is relatively intuitive, and has many updates. The customer service and training are excellent.
Cons
I need a more intuitive search function as I'm always forced into advanced search mode to find contacts and companies in my own database. It needs to have a contact database outside my contacts for easier use in sales prospecting and contact sharing by company of the entire Prophet database.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
6
Michael
Business Supplies and Equipment, 1-10 employees
More than a year
January 2023
Some technical pieces need improvement
Some technical pieces need improvement
Pros
I like that it communicates well with Outlook (when the connectivity works).
Cons
There are delays when I search for opportunities. For example, when I delete a prior search term, the system has to pull up the whole book of opportunities each time, causing a lag. The "save and close" button can sometimes take up to 25-30 seconds to recognize the mouse click.
Ease of use
5
Value for money
5
Customer Support
10
Functionality
4
Christine
Facilities Services, 11-50 employees
Less than a year
January 2023
Prophet CRM
Prophet CRM
Pros
I really value the capability to integrate it with my Outlook contacts. This feature allows me to seamlessly connect and manage my customer information directly within Outlook.
Cons
I can't change the fonts, and they are too small. A support person looked into the problem but couldn't fix it.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ray
Building Materials, 11-50 employees
More than a year
January 2023
Overall Great
Overall Great
Pros
The software is very helpful and valuable for me as a sales rep.
Cons
It's a little confusing at first, but I found the videos helpful.
Ease of use
6
Value for money
9
Customer Support
9
Functionality
9
Bryan
Electrical/Electronic Manufacturing, 11-50 employees
Less than a year
January 2023
Prophet CRM Review
Prophet CRM Review
Pros
Prophet CRM is a great way for everyone in my organization to be on the same page regarding the different files we all handle.
Cons
Though useful, the system is very slow compared to managing a diary using Outlook's calendars. The extra time it takes to load or open a case deters people in our office from fully embracing the software. Another recommended improvement would be for the created tasks to link back to the Prophet case entry. Currently, when I input "next action" and then put in the next step date, it creates a task for that user, but when the task is altered to update the due date, it is not reflected in the Prophet case manager.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Ben
Insurance, 1-10 employees
Less than a year
January 2023
PCI New
PCI New
Pros
The software is relatively easy for me to learn.
Cons
I prefer if opportunities would appear without having to search when looking at Company or Contact records.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Brian
Oil & Energy, 1-10 employees
Less than 6 months
January 2023
CRM integration with Office 365
CRM integration with Office 365
Pros
The integration with Outlook 365 is seamless. As a longtime MS 365 user, not having to learn another system was a major reason for my purchase.
Cons
The system does not integrate or operate with MS 365 online Outlook.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Robert
Oil & Energy, 1-10 employees
Less than 6 months
January 2023
Prophet CRM is ideal for my database and contact management purposes.
Prophet CRM is ideal for my database and contact management purposes.
Pros
It's very full-featured. My main challenge is taking advantage of all it has to offer.
Cons
There are occasional glitches within Outlook that require attention. That said, Prophet support is outstanding!
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Keith
Media Production, 1-10 employees
More than a year
January 2023
What I like about Prohpet CRM
What I like about Prohpet CRM
Pros
When my sales team uses the software correctly, we can assist with follow-up on leads, communications, and appointment reminders. The customer service is beyond amazing for any assistance.
Cons
I think the one negative is the interaction with Outlook, which very infrequently causes slow issues.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Julie
Machinery, 11-50 employees
More than a year
January 2023
Prophet Mobile App
Prophet Mobile App
Pros
I prefer to use the Prophet Mobile App. I personally find it much more user-friendly than the desktop version.
Cons
The desktop use of Prophet is a lot more involved and difficult, not very easy to navigate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liesl
Packaging and Containers, 51-100 employees
Less than 6 months
January 2023
A great tool in theory, but doesn't live up to potential
A great tool in theory, but doesn't live up to potential
Pros
I think this platform would be incredibly easy for a team that isn't very tech-savvy. Because it's integrated into Outlook, which everyone is already familiar with, it could become a highly effective tool. With just a few tweaks to our normal Outlook habits and routines, it could be seamlessly integrated into an existing business.
Cons
Prophet regularly crashes my Outlook. Customer support has been abysmal at best. Since day one, they promised us an engaged and supportive team to help us maximize our use of the platform, but my actual experiences have been far from satisfactory.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Krista
Professional Training & Coaching, 1-10 employees
More than a year
January 2023
Prophet Review
Prophet Review
Pros
I really appreciate the ability to customize fields in companies and opportunities. This flexibility allows me to tailor the platform to meet specific business needs, making it much more efficient and relevant to our operations.
Cons
It often glitches and creates duplicate Company and Contact entries. Creating reports is not simple.
Ease of use
4
Value for money
5
Customer Support
8
Functionality
4
Peter
Construction, 11-50 employees
More than a year
January 2023
Best CRM and most complete, simplistic and priced right.
Best CRM and most complete, simplistic and priced right.
Pros
I'm impressed by the amount of data I can input, manipulate, and transfer to Excel reports. This feature is incredibly useful for creating detailed analyses and comprehensive reports, which are essential for making informed business decisions.
Cons
It perfectly aligns with all my requirements within our industry, catering to every aspect flawlessly and effectively meeting all my specific needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Greg
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
January 2023
Ease to use. Customer support and training after the sale is top notch.
Ease to use. Customer support and training after the sale is top notch.
Pros
Prophet CRM is very useful to be able to see the sales history for each client. This visibility helps me understand past interactions and better prepare for future engagements, ultimately improving client relationships and sales outcomes.
Cons
Some line items couldn't be customized. Other than that, I've enjoyed every other aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ann
Printing, 1-10 employees
More than a year
January 2023
Prophet helps make us PROFIT.
Prophet helps make us PROFIT.
Pros
I make sure to update contact information and account details daily. Keeping this information current is crucial for maintaining accurate records and ensuring smooth communication within the team.
Cons
The system should recognize duplicate accounts and not allow them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Dave
Mining & Metals, 51-100 employees
More than a year
January 2023
Very Highly Recommend
Very Highly Recommend
Pros
I find it incredibly easy to use, and I love that it integrates directly with Outlook. This integration simplifies my workflow by allowing me to manage tasks and communications within a single platform.
Cons
While there are a couple of reports that I require but are not available, overall the system fulfills all my other needs effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yasmine
Management Consulting, 1-10 employees
More than a year
January 2023
Simplicity and Accuracy
Simplicity and Accuracy
Pros
The installation process is smooth and it integrates with Outlook to track activities and tasks by customer. As a user, I can customize Prophet to meet our needs without having to change our existing system to fit a CRM system.
Cons
It sometimes causes issues with Outlook, though minor, they are inconvenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Colin
Farming, 11-50 employees
More than a year
January 2023
Prophet
Prophet
Pros
I value the ability to track progress on past and present leads and print reports. This feature is vital for monitoring sales activities and measuring performance over time.
Cons
When I select a client, the contacts automatically populate, streamlining the process and enhancing efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
More than a year
January 2023
NSE Prospective
NSE Prospective
Pros
Its connectivity with the Microsoft Office Suite to be very convenient. This integration allows me to easily use other Microsoft tools in conjunction with this platform, enhancing overall productivity.
Cons
The email features could be better, particularly in capturing email activity in the notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derrick
Insurance, 11-50 employees
More than a year
January 2023
Easy to use CRM that sits ontop of Outlook
Easy to use CRM that sits ontop of Outlook
Pros
Prophet CRM easily integrates with Outlook and is generally easy to use. However, I do wish it had a few more features that I have recommended, which would make it even more useful.
Cons
The app is not good, not useful at all, and does not mirror the desktop version. I deleted it off my phone.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
6
Steve
Real Estate, 1-10 employees
More than a year
January 2023
Great Real Estate Contact Tool
Great Real Estate Contact Tool
Pros
It is very easy to keep track of callbacks and categorize leads. This capability helps me stay organized and ensures that I follow up with potential clients in a timely manner.
Cons
It can be a bit clunky. I can't track the initial notes when creating a contact without exiting and creating a new note with tracking. I can't log time-stamped notes from my phone.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Emily
Real Estate, 1-10 employees
Less than 6 months
January 2023
CRM Capability and Value
CRM Capability and Value
Pros
Their ability to track sales and opportunities, ensuring that everyone has access to the necessary information so we all see the same thing. This transparency is essential for effective teamwork and decision-making.
Cons
Finding and inputting all the values I need can be a cumbersome task, requiring significant effort and time to complete accurately.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
8
Rick
Oil & Energy, 500+ employees
Less than a year
January 2023
Prophet is my daily work best friend
Prophet is my daily work best friend
Pros
I enjoy the ease of use and the daily reminders that keep me on track. These reminders help me manage my tasks efficiently and ensure that nothing important slips through the cracks.
Cons
I can't automatically email numerous emails.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dennis
Construction, 11-50 employees
More than a year
January 2023
Our records management
Our records management
Pros
I like the integration with Outlook and the overall ease of use. This combination makes the platform very practical for managing emails and tasks in one place.
Cons
I'm unable to search the content of the documents attached to the contact records.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Pete
Staffing and Recruiting, 11-50 employees
More than a year
January 2023
prophet review
prophet review
Pros
The opportunity manager very helpful for organization and generating sales reports and forecasts. This feature provides valuable insights that aid in planning and decision-making.
Cons
It does not work with iOS products, and the mobile app is honestly horrible. It needs to work better with Apple products.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
6
Hayden
Public Safety, 1-10 employees
More than a year
January 2023
Thumbs up on Prophet
Thumbs up on Prophet
Pros
I think the basic features and functionality are very intuitive. Also, customer service has been outstanding, always providing timely and helpful support.
Cons
This is a very comprehensive tool, which is good. The further I go, the more assistance I need, but the assistance is good.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Janet
Hospitality, 1-10 employees
More than a year
January 2023
Easy to use- effective
Easy to use- effective
Pros
It is very user-friendly and I can efficiently populate data into Excel spreadsheets. It offers good value, and the support has been excellent, always ready to assist with any issues.
Cons
It tends to crash Outlook. Its back-end system is finicky and errors out... can be unstable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alana
Construction, 1-10 employees
More than a year
January 2023
Prophet CRM User
Prophet CRM User
Pros
It integrates with MS Outlook. The saved views feature is great, the filtering options are excellent, and linking emails to opportunities is very helpful. Plus, having a phone app is a convenient bonus.
Cons
"Rows" defaults to 100. It should show all. Some info is hard to find without instruction. It should have a smart Google Maps feature integrated into a travel planner that sets the most efficient meeting times within a sales trip.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Thomas
Machinery, 51-100 employees
Less than a year
January 2023
Serviceable
Serviceable
Pros
This product is set up to integrate with our email and account management system. However, I find it rather slow to load and navigate, and I would prefer to see larger overviews of our entire pipeline on a central screen.
Cons
The loading time is quite frustrating, especially considering we manage over 1000 clients.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
3
Maria
Human Resources, 51-100 employees
More than a year
January 2023
Software sucks
Software sucks
Pros
I find absolutely nothing beneficial about it; there are too many conflicts with other programs. This lack of compatibility makes it more of a hassle than a help.
Cons
Everything, there are too many conflicts with other programs.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Mike
Chemicals, 51-100 employees
Less than a year
January 2023
Prophet CRM Review
Prophet CRM Review
Pros
It is very easy to import and export contacts when making changes. This feature is especially useful for keeping our contact list up-to-date and ensuring seamless transitions.
Cons
The Company module and the Contact module being separate creates double work at times.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Esther
Chemicals, 11-50 employees
More than a year
January 2023
SPL Review
SPL Review
Pros
This flexibility makes it a valuable tool that can adapt to our unique business needs. I appreciate how nimble the product is, allowing us to customize it for our specific usage.
Cons
I do not have any complaints about this product.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kyle
Logistics and Supply Chain, 1-10 employees
More than a year
January 2023
Do not use
Do not use
Pros
This CRM is unintuitive, slow, and clunky. Sales personnel will hate and dread using it due to these shortcomings.
Cons
Overall, it's frustrating, being slow and unintuitive, it significantly hampers our sales process.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Hudson
Biotechnology, 11-50 employees
Less than a year
January 2023
My Review
My Review
Pros
I am still in the process of learning the software, so I don't yet know which feature will be the most beneficial to me. As I become more familiar with it, I hope to discover its full potential.
Cons
I like step-by-step instructions that pertain directly to me, and I don't have that.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
5
Lynn
Chemicals, 11-50 employees
Less than 6 months
April 2020
Filters
Sort by:
Effective CRM Solution for Business
Effective CRM Solution for Business
Pros
The software provides the right lead management, which boosts my business sales.
Cons
I find the support for the CRM solution in this program flawless, making our communication dependable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorenzo
Information Technology and Services, 51-100 employees
More than a year
March 2024
Good and easy to use CRM
Good and easy to use CRM
Pros
Prophet CRM's integration with Outlook makes it a useful tool for my business. It was easy to set up and integrate with my existing Outlook accounts. My team learned to use it quickly due to its intuitive design.
Cons
I'd be lying if I said I had any cons for Prophet CRM. Any issue was quickly resolved by the Support Team with updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Haba
Newspapers, 1-10 employees
Less than a year
March 2024
great value!
great value!
Pros
This product was very simple to use with my current programs.
Cons
Initially, I had some trouble but quickly got accustomed to how the program functions.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
katie
Real Estate, 1-10 employees
August 2023
Prophet
Prophet
Pros
The software is incredibly easy to use, making it accessible for anyone, regardless of their technical expertise. Moreover, the customer service is absolutely amazing, providing prompt and helpful support whenever I need it.
Cons
There were some glitches during setup, but otherwise, I have no cons.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Laura
Financial Services, 1-10 employees
Less than 6 months
January 2023
Sales
Sales
Pros
It encompasses all the clinics that I personally entered into the system, ensuring that every detail I inputted is accurately represented.
Cons
It is very challenging to navigate and create leads. It lacks pop-ups for new leads or reminders, making it very difficult to create a quote.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
8
Kyle
Veterinary, 11-50 employees
More than a year
January 2023
a simple CRM
a simple CRM
Pros
The best feature of Prophet is that it is easy for me to understand and customize.
Cons
I haven't had the time to set up the advanced reporting capabilities, and it isn't integrated into our ERP.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Nick
Mechanical or Industrial Engineering, 11-50 employees
More than a year
January 2023
Good But Could Be Better
Good But Could Be Better
Pros
I appreciate the ability to track opportunities and their anticipated dollar value, along with close date communication with senior management.
Cons
Contacts lack an option for team members who are not employees of the Opportunity but may be primary contacts.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Robin
Business Supplies and Equipment, 11-50 employees
More than a year
January 2023
Prophet
Prophet
Pros
Not having to operate another program is great. Prophet being embedded in Outlook is fantastic.
Cons
It takes time for the program to update company-wide, which depends on internet speed.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jon
Consumer Goods, 51-100 employees
More than a year
January 2023
It's pretty good.
It's pretty good.
Pros
It gets the job done. I wish the advanced level features were a bit more intuitive, but I haven't gone through any of the training, so that might be my own fault.
Cons
When using it for all of my Outlook contact management, it's cumbersome to consistently remove the same people from a contact export for email campaigns (like competitor contacts).
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Rachel
Mechanical or Industrial Engineering, 1-10 employees
More than a year
January 2023
Amanda H
Amanda H
Pros
I like that I can use it within Outlook. Being able to customize and filter for specific data is very helpful and speeds up the process of generating reports.
Cons
I find that generating a report takes more time for me than it does for my colleagues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Insurance, 500+ employees
Less than 6 months
January 2023
Highly recommend this product.
Highly recommend this product.
Pros
This product is a great value. I love the personal service and helpfulness of the staff. I don't get stuck on hold or in an endless loop of computer answering service options. It's simple, to the point, and easy to use. I love Prophet.
Cons
I look forward to app upgrades. That is an awesome option and helps a lot.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Consumer Services, 11-50 employees
More than a year
January 2023
Prophet Pros and Cons
Prophet Pros and Cons
Pros
The ability to track sales and potential new business throughout my company makes it easy to stay updated with what is going on.
Cons
Sometimes it doesn't work right away when I use it through Outlook.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Insurance, 500+ employees
More than a year
January 2023
Prophet CRM Keeps You Organized
Prophet CRM Keeps You Organized
Pros
This CRM makes it easy to find and organize my files efficiently. Also, the customer support is phenomenal, always providing exceptional assistance whenever I need help.
Cons
The only issue is that if I have a lot of files saved on the CRM, it can be a bit slow to start up.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Isaac
Building Materials, 11-50 employees
Less than a year
January 2023
Prophet
Prophet
Pros
The custom search filtering and criteria setup works quite well for my needs. It allows me to tailor my searches precisely, making it easier to find the specific information I'm looking for.
Cons
Often, Prophet can slow down or crash Outlook for me.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Ryan
Industrial Automation, 101-500 employees
More than a year
January 2023
Great CRM
Great CRM
Pros
I admire that it is embedded in Outlook. It's flexible enough to design the screens in a way that makes sense for my company to track case development through to a sale.
Cons
When I send an email from Prophet, it doesn't automatically go into the email section of the file we created in Prophet. I then need to link the email to the file, which takes too much time. We have 12,000 cases active in the system, and it takes a while to load.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brian
Financial Services, 1-10 employees
More than a year
January 2023
Good product for the money
Good product for the money
Pros
It works well when updated, is relatively intuitive, and has many updates. The customer service and training are excellent.
Cons
I need a more intuitive search function as I'm always forced into advanced search mode to find contacts and companies in my own database. It needs to have a contact database outside my contacts for easier use in sales prospecting and contact sharing by company of the entire Prophet database.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
6
Michael
Business Supplies and Equipment, 1-10 employees
More than a year
January 2023
Some technical pieces need improvement
Some technical pieces need improvement
Pros
I like that it communicates well with Outlook (when the connectivity works).
Cons
There are delays when I search for opportunities. For example, when I delete a prior search term, the system has to pull up the whole book of opportunities each time, causing a lag. The "save and close" button can sometimes take up to 25-30 seconds to recognize the mouse click.
Ease of use
5
Value for money
5
Customer Support
10
Functionality
4
Christine
Facilities Services, 11-50 employees
Less than a year
January 2023
Prophet CRM
Prophet CRM
Pros
I really value the capability to integrate it with my Outlook contacts. This feature allows me to seamlessly connect and manage my customer information directly within Outlook.
Cons
I can't change the fonts, and they are too small. A support person looked into the problem but couldn't fix it.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ray
Building Materials, 11-50 employees
More than a year
January 2023
Overall Great
Overall Great
Pros
The software is very helpful and valuable for me as a sales rep.
Cons
It's a little confusing at first, but I found the videos helpful.
Ease of use
6
Value for money
9
Customer Support
9
Functionality
9
Bryan
Electrical/Electronic Manufacturing, 11-50 employees
Less than a year
January 2023
Prophet CRM Review
Prophet CRM Review
Pros
Prophet CRM is a great way for everyone in my organization to be on the same page regarding the different files we all handle.
Cons
Though useful, the system is very slow compared to managing a diary using Outlook's calendars. The extra time it takes to load or open a case deters people in our office from fully embracing the software. Another recommended improvement would be for the created tasks to link back to the Prophet case entry. Currently, when I input "next action" and then put in the next step date, it creates a task for that user, but when the task is altered to update the due date, it is not reflected in the Prophet case manager.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Ben
Insurance, 1-10 employees
Less than a year
January 2023
PCI New
PCI New
Pros
The software is relatively easy for me to learn.
Cons
I prefer if opportunities would appear without having to search when looking at Company or Contact records.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Brian
Oil & Energy, 1-10 employees
Less than 6 months
January 2023
CRM integration with Office 365
CRM integration with Office 365
Pros
The integration with Outlook 365 is seamless. As a longtime MS 365 user, not having to learn another system was a major reason for my purchase.
Cons
The system does not integrate or operate with MS 365 online Outlook.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Robert
Oil & Energy, 1-10 employees
Less than 6 months
January 2023
Prophet CRM is ideal for my database and contact management purposes.
Prophet CRM is ideal for my database and contact management purposes.
Pros
It's very full-featured. My main challenge is taking advantage of all it has to offer.
Cons
There are occasional glitches within Outlook that require attention. That said, Prophet support is outstanding!
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Keith
Media Production, 1-10 employees
More than a year
January 2023
What I like about Prohpet CRM
What I like about Prohpet CRM
Pros
When my sales team uses the software correctly, we can assist with follow-up on leads, communications, and appointment reminders. The customer service is beyond amazing for any assistance.
Cons
I think the one negative is the interaction with Outlook, which very infrequently causes slow issues.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Julie
Machinery, 11-50 employees
More than a year
January 2023
Prophet Mobile App
Prophet Mobile App
Pros
I prefer to use the Prophet Mobile App. I personally find it much more user-friendly than the desktop version.
Cons
The desktop use of Prophet is a lot more involved and difficult, not very easy to navigate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liesl
Packaging and Containers, 51-100 employees
Less than 6 months
January 2023
A great tool in theory, but doesn't live up to potential
A great tool in theory, but doesn't live up to potential
Pros
I think this platform would be incredibly easy for a team that isn't very tech-savvy. Because it's integrated into Outlook, which everyone is already familiar with, it could become a highly effective tool. With just a few tweaks to our normal Outlook habits and routines, it could be seamlessly integrated into an existing business.
Cons
Prophet regularly crashes my Outlook. Customer support has been abysmal at best. Since day one, they promised us an engaged and supportive team to help us maximize our use of the platform, but my actual experiences have been far from satisfactory.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Krista
Professional Training & Coaching, 1-10 employees
More than a year
January 2023
Prophet Review
Prophet Review
Pros
I really appreciate the ability to customize fields in companies and opportunities. This flexibility allows me to tailor the platform to meet specific business needs, making it much more efficient and relevant to our operations.
Cons
It often glitches and creates duplicate Company and Contact entries. Creating reports is not simple.
Ease of use
4
Value for money
5
Customer Support
8
Functionality
4
Peter
Construction, 11-50 employees
More than a year
January 2023
Best CRM and most complete, simplistic and priced right.
Best CRM and most complete, simplistic and priced right.
Pros
I'm impressed by the amount of data I can input, manipulate, and transfer to Excel reports. This feature is incredibly useful for creating detailed analyses and comprehensive reports, which are essential for making informed business decisions.
Cons
It perfectly aligns with all my requirements within our industry, catering to every aspect flawlessly and effectively meeting all my specific needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Greg
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
January 2023
Ease to use. Customer support and training after the sale is top notch.
Ease to use. Customer support and training after the sale is top notch.
Pros
Prophet CRM is very useful to be able to see the sales history for each client. This visibility helps me understand past interactions and better prepare for future engagements, ultimately improving client relationships and sales outcomes.
Cons
Some line items couldn't be customized. Other than that, I've enjoyed every other aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ann
Printing, 1-10 employees
More than a year
January 2023
Prophet helps make us PROFIT.
Prophet helps make us PROFIT.
Pros
I make sure to update contact information and account details daily. Keeping this information current is crucial for maintaining accurate records and ensuring smooth communication within the team.
Cons
The system should recognize duplicate accounts and not allow them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Dave
Mining & Metals, 51-100 employees
More than a year
January 2023
Very Highly Recommend
Very Highly Recommend
Pros
I find it incredibly easy to use, and I love that it integrates directly with Outlook. This integration simplifies my workflow by allowing me to manage tasks and communications within a single platform.
Cons
While there are a couple of reports that I require but are not available, overall the system fulfills all my other needs effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yasmine
Management Consulting, 1-10 employees
More than a year
January 2023
Simplicity and Accuracy
Simplicity and Accuracy
Pros
The installation process is smooth and it integrates with Outlook to track activities and tasks by customer. As a user, I can customize Prophet to meet our needs without having to change our existing system to fit a CRM system.
Cons
It sometimes causes issues with Outlook, though minor, they are inconvenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Colin
Farming, 11-50 employees
More than a year
January 2023
Prophet
Prophet
Pros
I value the ability to track progress on past and present leads and print reports. This feature is vital for monitoring sales activities and measuring performance over time.
Cons
When I select a client, the contacts automatically populate, streamlining the process and enhancing efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
More than a year
January 2023
NSE Prospective
NSE Prospective
Pros
Its connectivity with the Microsoft Office Suite to be very convenient. This integration allows me to easily use other Microsoft tools in conjunction with this platform, enhancing overall productivity.
Cons
The email features could be better, particularly in capturing email activity in the notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derrick
Insurance, 11-50 employees
More than a year
January 2023
Easy to use CRM that sits ontop of Outlook
Easy to use CRM that sits ontop of Outlook
Pros
Prophet CRM easily integrates with Outlook and is generally easy to use. However, I do wish it had a few more features that I have recommended, which would make it even more useful.
Cons
The app is not good, not useful at all, and does not mirror the desktop version. I deleted it off my phone.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
6
Steve
Real Estate, 1-10 employees
More than a year
January 2023
Great Real Estate Contact Tool
Great Real Estate Contact Tool
Pros
It is very easy to keep track of callbacks and categorize leads. This capability helps me stay organized and ensures that I follow up with potential clients in a timely manner.
Cons
It can be a bit clunky. I can't track the initial notes when creating a contact without exiting and creating a new note with tracking. I can't log time-stamped notes from my phone.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Emily
Real Estate, 1-10 employees
Less than 6 months
January 2023
CRM Capability and Value
CRM Capability and Value
Pros
Their ability to track sales and opportunities, ensuring that everyone has access to the necessary information so we all see the same thing. This transparency is essential for effective teamwork and decision-making.
Cons
Finding and inputting all the values I need can be a cumbersome task, requiring significant effort and time to complete accurately.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
8
Rick
Oil & Energy, 500+ employees
Less than a year
January 2023
Prophet is my daily work best friend
Prophet is my daily work best friend
Pros
I enjoy the ease of use and the daily reminders that keep me on track. These reminders help me manage my tasks efficiently and ensure that nothing important slips through the cracks.
Cons
I can't automatically email numerous emails.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dennis
Construction, 11-50 employees
More than a year
January 2023
Our records management
Our records management
Pros
I like the integration with Outlook and the overall ease of use. This combination makes the platform very practical for managing emails and tasks in one place.
Cons
I'm unable to search the content of the documents attached to the contact records.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Pete
Staffing and Recruiting, 11-50 employees
More than a year
January 2023
prophet review
prophet review
Pros
The opportunity manager very helpful for organization and generating sales reports and forecasts. This feature provides valuable insights that aid in planning and decision-making.
Cons
It does not work with iOS products, and the mobile app is honestly horrible. It needs to work better with Apple products.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
6
Hayden
Public Safety, 1-10 employees
More than a year
January 2023
Thumbs up on Prophet
Thumbs up on Prophet
Pros
I think the basic features and functionality are very intuitive. Also, customer service has been outstanding, always providing timely and helpful support.
Cons
This is a very comprehensive tool, which is good. The further I go, the more assistance I need, but the assistance is good.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Janet
Hospitality, 1-10 employees
More than a year
January 2023
Easy to use- effective
Easy to use- effective
Pros
It is very user-friendly and I can efficiently populate data into Excel spreadsheets. It offers good value, and the support has been excellent, always ready to assist with any issues.
Cons
It tends to crash Outlook. Its back-end system is finicky and errors out... can be unstable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alana
Construction, 1-10 employees
More than a year
January 2023
Prophet CRM User
Prophet CRM User
Pros
It integrates with MS Outlook. The saved views feature is great, the filtering options are excellent, and linking emails to opportunities is very helpful. Plus, having a phone app is a convenient bonus.
Cons
"Rows" defaults to 100. It should show all. Some info is hard to find without instruction. It should have a smart Google Maps feature integrated into a travel planner that sets the most efficient meeting times within a sales trip.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Thomas
Machinery, 51-100 employees
Less than a year
January 2023
Serviceable
Serviceable
Pros
This product is set up to integrate with our email and account management system. However, I find it rather slow to load and navigate, and I would prefer to see larger overviews of our entire pipeline on a central screen.
Cons
The loading time is quite frustrating, especially considering we manage over 1000 clients.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
3
Maria
Human Resources, 51-100 employees
More than a year
January 2023
Software sucks
Software sucks
Pros
I find absolutely nothing beneficial about it; there are too many conflicts with other programs. This lack of compatibility makes it more of a hassle than a help.
Cons
Everything, there are too many conflicts with other programs.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Mike
Chemicals, 51-100 employees
Less than a year
January 2023
Prophet CRM Review
Prophet CRM Review
Pros
It is very easy to import and export contacts when making changes. This feature is especially useful for keeping our contact list up-to-date and ensuring seamless transitions.
Cons
The Company module and the Contact module being separate creates double work at times.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Esther
Chemicals, 11-50 employees
More than a year
January 2023
SPL Review
SPL Review
Pros
This flexibility makes it a valuable tool that can adapt to our unique business needs. I appreciate how nimble the product is, allowing us to customize it for our specific usage.
Cons
I do not have any complaints about this product.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kyle
Logistics and Supply Chain, 1-10 employees
More than a year
January 2023
Do not use
Do not use
Pros
This CRM is unintuitive, slow, and clunky. Sales personnel will hate and dread using it due to these shortcomings.
Cons
Overall, it's frustrating, being slow and unintuitive, it significantly hampers our sales process.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Hudson
Biotechnology, 11-50 employees
Less than a year
January 2023
My Review
My Review
Pros
I am still in the process of learning the software, so I don't yet know which feature will be the most beneficial to me. As I become more familiar with it, I hope to discover its full potential.
Cons
I like step-by-step instructions that pertain directly to me, and I don't have that.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
5
Lynn
Chemicals, 11-50 employees
Less than 6 months
April 2020