AvidXchange Reviews

Pros

I love the ease of using Avid. It is simple to upload invoices and approve them within the system.

Cons

When I first started using AvidXchange over 2 years ago, it took me some time to learn the system as a new user.

Pros

Avid makes it very easy for me to pay invoices. I can download them to a queue and input all the necessary information. Reviewing the invoice and clicking submit is all it takes. This saves me a significant amount of time per invoice.

Cons

I have a dislike for the capture system. If an invoice is flagged as a duplicate incorrectly, there is no easy way to proceed with processing it.

Pros

The software provides excellent invoice processing capabilities and includes helpful finance and accounting features.

Cons

I have never encountered any issues while using AvidXchange. It has been helpful.

Pros

The ease of use is what I loved about Avid. The learning curve is minimal, and the invoicing process is efficient from start to finish. It gets the job done, and I would highly recommend this program to anyone in need of invoice processing software.

Cons

Sometimes, searching for the status of an invoice can be challenging. In my experience, searching by name alone has not always been sufficient when I lack further information. I would suggest adding a shortcut for invoice searches.

Pros

Learning and using the program was not a time consuming or complex process. Even as a part-time team member, I was able to grasp the program with minimal assistance. Everything is self explanatory and user friendly.

Cons

As someone who processes invoices, I have not come across anything that I dislike about the program.

Pros

The functions within Avid are helpful for approving invoices.

Cons

It can be difficult to keep track of duplicate invoices.

Pros

Working with the accounts payable area of AVID is simple and easy.

Cons

Determining the type of payment a vendor signed up for and who made the decision within their organization (requiring name, phone number, email and position) is challenging.

Pros

Avid is user-friendly and aids in tracking invoices and ensuring vendors send their invoices.

Cons

The software freezes several times during a session which causes delays in completing tasks within Avid.

Pros

I have been using Avid for bill pay services and invoice processing for many years. I also like the fact that they do not frequently change the website which would require constant retraining with every update. Its a dependable and reliable solution for my profession.

Cons

Sometimes searching for invoices can be a bit challenging.

Pros

The software is highly user-friendly and there is very little I would change about it.

Cons

I would like to have the option to run reports with specific information only. The downloaded spreadsheets for reviewing invoice history contain repetitive columns and columns without data.

Pros

It is easy to use and the availability is good.

Cons

The support service is not particularly great. It often takes days to receive a reply.

Pros

The ease of invoice submission, approval workflows, and running queries on historical bill payments are notable features.

Cons

Occasionally, the platform experiences technical issues that prevent invoice searches or approvals. Resolutions take longer than necessary.

Pros

What I like most about AvidXchange is its user-friendliness and the significant burden it lifts off our accounting department. Navigating through the site and using its features is fairly simple. The Avid Utilities feature is a must-have as it helps avoid late fees on utility bills.

Cons

At the moment, I do not have any cons to mention. I believe in continuous improvement and finding new ways to enhance the products value. So far, I think AvidXchange is doing a good job. One suggestion I have is to provide more training support and communicate more broadly to users especially during technical issues.

Pros

Avid enabled our business to handle a much larger volume of bills as our company grew.

Cons

The customer support is terrible. There are numerous errors in indexing and it takes a long time to process payments and resolve issues.

Pros

The platform is easy to work with, and locating invoices is a simple task.

Cons

I have experienced technical errors where the system was down the entire morning, preventing invoice processing. It takes more than 24 to 48 hours for them to respond to my requests. Invoices in processing get stuck in the queue until the next day. When I called customer service, they were unhelpful and rude.

Pros

I really admire the fact that how easy it is for me to track invoices and access invoice history.

Cons

I am not a fan of the new Capture feature. I prefer the older version where I could upload and index the invoices.

Pros

The ability to search for past transactions is highly useful.

Cons

Learning to use the system was more time consuming than I anticipated.

Pros

With AvidXchange, vendors no longer need to provide paper copies of invoices. They can send their invoices directly through the dashboard and we can easily approve them. This convenience makes payment processing a simple and hassle free task for our company.

Cons

I do not really have any complaints about AvidXchange. However, I think there could be improvements to the Dashboard, even though its not a complaint.

Pros

Using the software is generally easy and it is user-friendly.

Cons

It is very rare but at times this software is down and unusable.

Pros

Once the invoices are in my queue, it become easy to use the software.

Cons

My experience with customer support has been poor. Invoices scanned to Avid are often sent to "research" without any valid reason, most likely due to laziness.