AvidXchange Reviews

“AvidXchange

Pros

I love the ease of using Avid. It is simple to upload invoices and approve them within the system.

Cons

When I first started using AvidXchange over 2 years ago, it took me some time to learn the system as a new user.

“Accounting Time Saver!

Pros

Avid makes it very easy for me to pay invoices. I can download them to a queue and input all the necessary information. Reviewing the invoice and clicking submit is all it takes. This saves me a significant amount of time per invoice.

Cons

I have a dislike for the capture system. If an invoice is flagged as a duplicate incorrectly, there is no easy way to proceed with processing it.

“A Great Accounting Solution

Pros

The software provides excellent invoice processing capabilities and includes helpful finance and accounting features.

Cons

I have never encountered any issues while using AvidXchange. It has been helpful.

“A great program to have!

Pros

The ease of use is what I loved about Avid. The learning curve is minimal, and the invoicing process is efficient from start to finish. It gets the job done, and I would highly recommend this program to anyone in need of invoice processing software.

Cons

Sometimes, searching for the status of an invoice can be challenging. In my experience, searching by name alone has not always been sufficient when I lack further information. I would suggest adding a shortcut for invoice searches.

“Easy to use

Pros

Learning and using the program was not a time consuming or complex process. Even as a part-time team member, I was able to grasp the program with minimal assistance. Everything is self explanatory and user friendly.

Cons

As someone who processes invoices, I have not come across anything that I dislike about the program.

“A must for Payables

Pros

The functions within Avid are helpful for approving invoices.

Cons

It can be difficult to keep track of duplicate invoices.

“Accounts Payable

Pros

Working with the accounts payable area of AVID is simple and easy.

Cons

Determining the type of payment a vendor signed up for and who made the decision within their organization (requiring name, phone number, email and position) is challenging.

“User Friendly

Pros

Avid is user-friendly and aids in tracking invoices and ensuring vendors send their invoices.

Cons

The software freezes several times during a session which causes delays in completing tasks within Avid.

“Avid - Consistent Year After Year

Pros

I have been using Avid for bill pay services and invoice processing for many years. I also like the fact that they do not frequently change the website which would require constant retraining with every update. Its a dependable and reliable solution for my profession.

Cons

Sometimes searching for invoices can be a bit challenging.

“AVID Review - Julie Kinghorn

Pros

The software is highly user-friendly and there is very little I would change about it.

Cons

I would like to have the option to run reports with specific information only. The downloaded spreadsheets for reviewing invoice history contain repetitive columns and columns without data.

“Avid Review

Pros

It is easy to use and the availability is good.

Cons

The support service is not particularly great. It often takes days to receive a reply.

“Easy to use

Pros

The ease of invoice submission, approval workflows, and running queries on historical bill payments are notable features.

Cons

Occasionally, the platform experiences technical issues that prevent invoice searches or approvals. Resolutions take longer than necessary.

“Much Needed Platform!

Pros

What I like most about AvidXchange is its user-friendliness and the significant burden it lifts off our accounting department. Navigating through the site and using its features is fairly simple. The Avid Utilities feature is a must-have as it helps avoid late fees on utility bills.

Cons

At the moment, I do not have any cons to mention. I believe in continuous improvement and finding new ways to enhance the products value. So far, I think AvidXchange is doing a good job. One suggestion I have is to provide more training support and communicate more broadly to users especially during technical issues.

“Not the best

Pros

Avid enabled our business to handle a much larger volume of bills as our company grew.

Cons

The customer support is terrible. There are numerous errors in indexing and it takes a long time to process payments and resolve issues.

“Unhappy with services and a lot of technical issues

Pros

The platform is easy to work with, and locating invoices is a simple task.

Cons

I have experienced technical errors where the system was down the entire morning, preventing invoice processing. It takes more than 24 to 48 hours for them to respond to my requests. Invoices in processing get stuck in the queue until the next day. When I called customer service, they were unhelpful and rude.

“AvidXchange Review

Pros

I really admire the fact that how easy it is for me to track invoices and access invoice history.

Cons

I am not a fan of the new Capture feature. I prefer the older version where I could upload and index the invoices.

“AGM review

Pros

The ability to search for past transactions is highly useful.

Cons

Learning to use the system was more time consuming than I anticipated.

“AvidXchange Review

Pros

With AvidXchange, vendors no longer need to provide paper copies of invoices. They can send their invoices directly through the dashboard and we can easily approve them. This convenience makes payment processing a simple and hassle free task for our company.

Cons

I do not really have any complaints about AvidXchange. However, I think there could be improvements to the Dashboard, even though its not a complaint.

“Review of Service

Pros

Using the software is generally easy and it is user-friendly.

Cons

It is very rare but at times this software is down and unusable.

“Review of Avid xchange

Pros

Once the invoices are in my queue, it become easy to use the software.

Cons

My experience with customer support has been poor. Invoices scanned to Avid are often sent to "research" without any valid reason, most likely due to laziness.

“not recommended in its current format and capacity.

Pros

It is pretty easy to access and verify billing information.

Cons

It is poorly managed.

“Great Software

Pros

Having all invoices in one place makes it very user-friendly.

Cons

Its frustrating that I cannot delete an invalid invoice.

“Easy to Use Software

Pros

The ease of viewing and approving invoices has been tremendously helpful.

Cons

I could never figure out how to receive live-time notifications.

“Avid for All!

Pros

Uploading or sending invoices to AVID takes less than 24 hours. The invoicing history is always available, going back more than a year, which is quite helpful. The header and distribution lines are easy to work with. The coding process is painless as the codes pull from our chart of accounts. Saving and approving invoices is a simple task.

Cons

The invoice feed does not separate invoices per property. They are all mixed together and cannot be organized on our end. This makes it difficult when coding based on one chart of accounts and then having to switch to another for the next invoice from a different property. Additionally, changing the header dollar amount line does not reflect in the line item which requires an extra step to adjust the amount in multiple places, adding time to coding.

“Efficient and easy to use process

Pros

The overall system is extremely user friendly and easy to navigate. I also like its integration with MRI which helps us reduce paper usage. Additionally, searching for old invoices is also not a hassle.

Cons

The wait times for customer service can vary depending on whether you call or use the online function.

“Easy to use platform for AP

Pros

Avid makes coding and approving invoices is hassle free task now and the search feature for finding invoices is user friendly and provides quick access to historical information.

Cons

I have not faced any trouble with Avid. I have used it at multiple companies I have worked for, and whenever I find out they use Avid for AP, I am pleased because I know it will be easy to use.

“Easy to use but wish I had more access

Pros

The platform is easy to navigate and searching for what I need is a troublesome process. Entering AP is hassle free.

Cons

Well I am not a fan of having to email AP to be entered. I would prefer to be able to upload it myself and have it readily available. Alternatively, having the option to upload AP directly to Avid when its urgent would be helpful. I also do not have as much access in Avid compared to other AP platforms which can be frustrating when I need to make changes to an invoice. For example, if the amount was entered incorrectly, I have to comment and wait for someone to change it instead of being able to change it myself immediately.

“Ease of Avid use

Pros

Being able to set up workflows for other departments to handle their invoices and attach receipts when necessary is very helpful. Having project codes already input for accruing invoices saves time.

Cons

When entering a new supplier, we first need to enter it into another tool, Blackbaud, to create a user, and then recreate it again in Avid. It would be helpful to have a partnership between the two platforms.

“AvidXchange

Pros

The softwares ease of use and self-explanatory nature are what I love about it. They have made sure the experience is smooth, even for newbies. Maneuvering through the software is also not a hassle.

Cons

Currently, I dont have any cons for Avid. It has been very user-friendly.

“Avid Review

Pros

It improves our organizing ways and facilitates bill backs.

Cons

Sometimes, when emailing an invoice it does not always upload.

“I love Avid!

Pros

The ability to email an invoice from anywhere is fantastic!

Cons

I dislike not being able to edit the invoice once its been uploaded but I think I may be blocked from doing so.

“Lower level Avid user

Pros

The process is simplified, and multiple people can review workflows.

Cons

The system automatically assigns buildings to users and I am unable to add onto the building code without contacting an administrator to be added to the workflow.

“Full Featured Software

Pros

Everything is tracked in one place. Need a receipt? It is right there. Curious about staff travel expenses? Find it easily. Wondering if that invoice was paid? Get the answer quickly.

Cons

Like any new system it takes some time to overcome the learning curve.

“Easy to use for a non-numbers person

Pros

I like how user friendly it is even for individuals without an accounting background or those who do not frequently use accounting functions. The softwares ease of use is top-notch.

Cons

There is nothing wrong with it. It is really a good program that has been very easy to use and saves us a lot of time.

“Great product and service

Pros

Its easy to use and allows for quick tracking of the documents you are looking for.

Cons

I have no complaints or issues with this company or product.

“Not a big fan of Avid Pay

Pros

Paying vendors using Avid Pay is the simplest and the best.

Cons

Most of the time, payments are not processed promptly, and vendors frequently call to inquire about the status of their payment.

“Stay Away from Avid

Pros

I can use direct deposit through the online system although it does not always function perfectly.

Cons

The customer support is terrible, and the fees are high. They repeatedly place holds on payments, causing unnecessary delays.

“AvidXchange review

Pros

This accounting software is exceptionally user-friendly and accurate for processing invoices.

Cons

I do not have any concerns or dislikes.

“Great payment options for vendors & ease of use for the company!

Pros

AvidXchange offers various payment options to vendors, which I love.

Cons

Honestly, there is nothing I do not like about it. I have not come across any issues so far.

“AdvidXchange

Pros

Vendors have the ability to send their own invoices, making my job easier.

Cons

Well honestly I never encountered any issues with this.

“Paula's review

Pros

The training was excellent and the processes are all easy to understand.

Cons

The integration went smoothly, and I have no complaints at this point.

“AvidXchange is a great handholder for advancement

Pros

The onboarding process has had the most significant impact on me. They meet with me weekly to address and explain any issues that arise, ensuring I have a good understanding of the operations. Their patience with those who are less tech-savvy is fantastic. Although the software interface may appear busy, everything is labeled logically, and exploring the system is easy without causing any problems.

Cons

It was challenging for us that there was no way to link "class" from QuickBooks to AX. As a semi-governmental organization, we need to track expenditures in a very detailed manner, and this posed difficulties.

“AvidXchange

Pros

The best thing about AvidXchange is that they receive all our paper invoices, scan them into the system, and filter out duplicates.

Cons

One thing I am not a fan of the time it takes to move an invoice from the approval status to the paid status. Many vendors end up calling because the payment has been delayed for so long.

“AvidPay a no brainer

Pros

AvidPay allowed us to eliminate our check cutting process, provided convenient payment options for vendors and reduced security risks in our payment process which results in net savings.

Cons

Every month, I retrieve a report from the Avid platform to verify that payments made have been received by our vendors. The report takes a while to load, perhaps around 15 seconds. The transaction description in the bank statement looks slightly different, but all the necessary information is present for reconciling statements.

“AvidXchange - Like having an extra employee

Pros

Although I was hesitant in the start about making the move, transitioning to AvidXchange was effortless. It has significantly reduced my workload. Invoices are scanned into AVID, they enter most of the invoice details and I verify, perform account coding and post invoices for processing. AVID has cut my AP processing time by 30 to 50%. It is very user friendly and a huge time saver. I absolutely love it!

Cons

My only concern with this program is the limited reporting capabilities. However, I believe this is within the control of our organizations Administrator/CFO and their preferences for setup.

“Great job guys

Pros

It is great to work with. The best customer service and reliable products.

Cons

I can honestly say there is nothing I dislike about the product. it works great and the customer service was excellent. I will definitely be returning.