AvidXchange Reviews
46 Review(s)
softwareOverall Rating
4.3
46 Review(s)
Rating Distribution
5
(30)
4
(8)
3
(4)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Overall Rating
4.3
46 Review(s)
Rating Distribution
5
(30)
4
(8)
3
(4)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Filters
Ratings
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Time Used
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AvidXchange
AvidXchange
Pros
I love the ease of using Avid. It is simple to upload invoices and approve them within the system.
Cons
When I first started using AvidXchange over 2 years ago, it took me some time to learn the system as a new user.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Georgiana
Warehousing, 11-50 employees
More than a year
June 2024
Accounting Time Saver!
Accounting Time Saver!
Pros
Avid makes it very easy for me to pay invoices. I can download them to a queue and input all the necessary information. Reviewing the invoice and clicking submit is all it takes. This saves me a significant amount of time per invoice.
Cons
I have a dislike for the capture system. If an invoice is flagged as a duplicate incorrectly, there is no easy way to proceed with processing it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ally
Real Estate, 51-100 employees
Less than a year
May 2024
A Great Accounting Solution
A Great Accounting Solution
Pros
The software provides excellent invoice processing capabilities and includes helpful finance and accounting features.
Cons
I have never encountered any issues while using AvidXchange. It has been helpful.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Lapio
Telecommunications, 11-50 employees
Less than a year
April 2024
A great program to have!
A great program to have!
Pros
The ease of use is what I loved about Avid. The learning curve is minimal, and the invoicing process is efficient from start to finish. It gets the job done, and I would highly recommend this program to anyone in need of invoice processing software.
Cons
Sometimes, searching for the status of an invoice can be challenging. In my experience, searching by name alone has not always been sufficient when I lack further information. I would suggest adding a shortcut for invoice searches.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shana
Real Estate, 1-10 employees
More than a year
April 2024
Easy to use
Easy to use
Pros
Learning and using the program was not a time consuming or complex process. Even as a part-time team member, I was able to grasp the program with minimal assistance. Everything is self explanatory and user friendly.
Cons
As someone who processes invoices, I have not come across anything that I dislike about the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ariela
Real Estate, 51-100 employees
Less than a year
March 2024
A must for Payables
A must for Payables
Pros
The functions within Avid are helpful for approving invoices.
Cons
It can be difficult to keep track of duplicate invoices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Claudia
Accounting, 51-100 employees
Less than a year
March 2024
Accounts Payable
Accounts Payable
Pros
Working with the accounts payable area of AVID is simple and easy.
Cons
Determining the type of payment a vendor signed up for and who made the decision within their organization (requiring name, phone number, email and position) is challenging.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Jean
Real Estate, 11-50 employees
More than a year
March 2024
User Friendly
User Friendly
Pros
Avid is user-friendly and aids in tracking invoices and ensuring vendors send their invoices.
Cons
The software freezes several times during a session which causes delays in completing tasks within Avid.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shaun
Real Estate, 51-100 employees
More than a year
March 2024
Avid - Consistent Year After Year
Avid - Consistent Year After Year
Pros
I have been using Avid for bill pay services and invoice processing for many years. I also like the fact that they do not frequently change the website which would require constant retraining with every update. Its a dependable and reliable solution for my profession.
Cons
Sometimes searching for invoices can be a bit challenging.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Jennifer
Real Estate, 500+ employees
More than a year
February 2024
AVID Review - Julie Kinghorn
AVID Review - Julie Kinghorn
Pros
The software is highly user-friendly and there is very little I would change about it.
Cons
I would like to have the option to run reports with specific information only. The downloaded spreadsheets for reviewing invoice history contain repetitive columns and columns without data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Real Estate, 51-100 employees
Less than a year
February 2024
Avid Review
Avid Review
Pros
It is easy to use and the availability is good.
Cons
The support service is not particularly great. It often takes days to receive a reply.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
7
RAUF
Industrial Automation, 51-100 employees
More than a year
February 2024
Easy to use
Easy to use
Pros
The ease of invoice submission, approval workflows, and running queries on historical bill payments are notable features.
Cons
Occasionally, the platform experiences technical issues that prevent invoice searches or approvals. Resolutions take longer than necessary.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Arthur
Real Estate, 51-100 employees
More than a year
February 2024
Much Needed Platform!
Much Needed Platform!
Pros
What I like most about AvidXchange is its user-friendliness and the significant burden it lifts off our accounting department. Navigating through the site and using its features is fairly simple. The Avid Utilities feature is a must-have as it helps avoid late fees on utility bills.
Cons
At the moment, I do not have any cons to mention. I believe in continuous improvement and finding new ways to enhance the products value. So far, I think AvidXchange is doing a good job. One suggestion I have is to provide more training support and communicate more broadly to users especially during technical issues.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jan-Pierre
Real Estate, 11-50 employees
More than a year
February 2024
Not the best
Not the best
Pros
Avid enabled our business to handle a much larger volume of bills as our company grew.
Cons
The customer support is terrible. There are numerous errors in indexing and it takes a long time to process payments and resolve issues.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
5
Reiza
Real Estate, 51-100 employees
More than a year
February 2024
Unhappy with services and a lot of technical issues
Unhappy with services and a lot of technical issues
Pros
The platform is easy to work with, and locating invoices is a simple task.
Cons
I have experienced technical errors where the system was down the entire morning, preventing invoice processing. It takes more than 24 to 48 hours for them to respond to my requests. Invoices in processing get stuck in the queue until the next day. When I called customer service, they were unhelpful and rude.
Ease of use
5
Value for money
3
Customer Support
2
Functionality
5
Brenda
Real Estate, 11-50 employees
More than a year
February 2024
AvidXchange Review
AvidXchange Review
Pros
I really admire the fact that how easy it is for me to track invoices and access invoice history.
Cons
I am not a fan of the new Capture feature. I prefer the older version where I could upload and index the invoices.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Allison
Commercial Real Estate, 500+ employees
More than a year
February 2024
AGM review
AGM review
Pros
The ability to search for past transactions is highly useful.
Cons
Learning to use the system was more time consuming than I anticipated.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lee
Retail, 1-10 employees
Less than a year
February 2024
AvidXchange Review
AvidXchange Review
Pros
With AvidXchange, vendors no longer need to provide paper copies of invoices. They can send their invoices directly through the dashboard and we can easily approve them. This convenience makes payment processing a simple and hassle free task for our company.
Cons
I do not really have any complaints about AvidXchange. However, I think there could be improvements to the Dashboard, even though its not a complaint.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Briana
Real Estate, 101-500 employees
More than a year
February 2024
Review of Service
Review of Service
Pros
Using the software is generally easy and it is user-friendly.
Cons
It is very rare but at times this software is down and unusable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Non-Profit Organization Management, 500+ employees
More than a year
February 2024
Review of Avid xchange
Review of Avid xchange
Pros
Once the invoices are in my queue, it become easy to use the software.
Cons
My experience with customer support has been poor. Invoices scanned to Avid are often sent to "research" without any valid reason, most likely due to laziness.
Ease of use
7
Value for money
4
Customer Support
2
Functionality
7
Carolmarie
Real Estate, 11-50 employees
Less than a year
February 2024
not recommended in its current format and capacity.
not recommended in its current format and capacity.
Pros
It is pretty easy to access and verify billing information.
Cons
It is poorly managed.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Jason
Real Estate, 500+ employees
Less than a year
February 2024
Great Software
Great Software
Pros
Having all invoices in one place makes it very user-friendly.
Cons
Its frustrating that I cannot delete an invalid invoice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Real Estate, 500+ employees
Less than a year
February 2024
Easy to Use Software
Easy to Use Software
Pros
The ease of viewing and approving invoices has been tremendously helpful.
Cons
I could never figure out how to receive live-time notifications.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dr. Janora
Education Management, 51-100 employees
Less than 6 months
February 2024
Avid for All!
Avid for All!
Pros
Uploading or sending invoices to AVID takes less than 24 hours. The invoicing history is always available, going back more than a year, which is quite helpful. The header and distribution lines are easy to work with. The coding process is painless as the codes pull from our chart of accounts. Saving and approving invoices is a simple task.
Cons
The invoice feed does not separate invoices per property. They are all mixed together and cannot be organized on our end. This makes it difficult when coding based on one chart of accounts and then having to switch to another for the next invoice from a different property. Additionally, changing the header dollar amount line does not reflect in the line item which requires an extra step to adjust the amount in multiple places, adding time to coding.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Ashley
Real Estate, 1-10 employees
Less than a year
February 2024
Efficient and easy to use process
Efficient and easy to use process
Pros
The overall system is extremely user friendly and easy to navigate. I also like its integration with MRI which helps us reduce paper usage. Additionally, searching for old invoices is also not a hassle.
Cons
The wait times for customer service can vary depending on whether you call or use the online function.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
diana
Accounting, 11-50 employees
More than a year
February 2024
Easy to use platform for AP
Easy to use platform for AP
Pros
Avid makes coding and approving invoices is hassle free task now and the search feature for finding invoices is user friendly and provides quick access to historical information.
Cons
I have not faced any trouble with Avid. I have used it at multiple companies I have worked for, and whenever I find out they use Avid for AP, I am pleased because I know it will be easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kotone
Real Estate, 500+ employees
More than a year
February 2024
Easy to use but wish I had more access
Easy to use but wish I had more access
Pros
The platform is easy to navigate and searching for what I need is a troublesome process. Entering AP is hassle free.
Cons
Well I am not a fan of having to email AP to be entered. I would prefer to be able to upload it myself and have it readily available. Alternatively, having the option to upload AP directly to Avid when its urgent would be helpful. I also do not have as much access in Avid compared to other AP platforms which can be frustrating when I need to make changes to an invoice. For example, if the amount was entered incorrectly, I have to comment and wait for someone to change it instead of being able to change it myself immediately.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Dana
Real Estate, 500+ employees
More than a year
February 2024
Ease of Avid use
Ease of Avid use
Pros
Being able to set up workflows for other departments to handle their invoices and attach receipts when necessary is very helpful. Having project codes already input for accruing invoices saves time.
Cons
When entering a new supplier, we first need to enter it into another tool, Blackbaud, to create a user, and then recreate it again in Avid. It would be helpful to have a partnership between the two platforms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natasha
Mental Health Care, 500+ employees
Less than a year
February 2024
AvidXchange
AvidXchange
Pros
The softwares ease of use and self-explanatory nature are what I love about it. They have made sure the experience is smooth, even for newbies. Maneuvering through the software is also not a hassle.
Cons
Currently, I dont have any cons for Avid. It has been very user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emoname
Real Estate, 51-100 employees
Less than 6 months
February 2024
Avid Review
Avid Review
Pros
It improves our organizing ways and facilitates bill backs.
Cons
Sometimes, when emailing an invoice it does not always upload.
Ease of use
4
Value for money
7
Customer Support
5
Functionality
5
Foster
Real Estate, 51-100 employees
Less than a year
February 2024
I love Avid!
I love Avid!
Pros
The ability to email an invoice from anywhere is fantastic!
Cons
I dislike not being able to edit the invoice once its been uploaded but I think I may be blocked from doing so.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cooper
Hospital & Health Care, 500+ employees
Less than a year
February 2024
Lower level Avid user
Lower level Avid user
Pros
The process is simplified, and multiple people can review workflows.
Cons
The system automatically assigns buildings to users and I am unable to add onto the building code without contacting an administrator to be added to the workflow.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kiara
Real Estate, 51-100 employees
Less than a year
February 2024
Full Featured Software
Full Featured Software
Pros
Everything is tracked in one place. Need a receipt? It is right there. Curious about staff travel expenses? Find it easily. Wondering if that invoice was paid? Get the answer quickly.
Cons
Like any new system it takes some time to overcome the learning curve.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Dale
Mental Health Care, 500+ employees
More than a year
February 2024
Easy to use for a non-numbers person
Easy to use for a non-numbers person
Pros
I like how user friendly it is even for individuals without an accounting background or those who do not frequently use accounting functions. The softwares ease of use is top-notch.
Cons
There is nothing wrong with it. It is really a good program that has been very easy to use and saves us a lot of time.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Gladys
Real Estate, 101-500 employees
More than a year
February 2024
Great product and service
Great product and service
Pros
Its easy to use and allows for quick tracking of the documents you are looking for.
Cons
I have no complaints or issues with this company or product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Real Estate, 51-100 employees
Less than a year
February 2024
Not a big fan of Avid Pay
Not a big fan of Avid Pay
Pros
Paying vendors using Avid Pay is the simplest and the best.
Cons
Most of the time, payments are not processed promptly, and vendors frequently call to inquire about the status of their payment.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Amber
Real Estate, 11-50 employees
Less than a year
January 2024
Stay Away from Avid
Stay Away from Avid
Pros
I can use direct deposit through the online system although it does not always function perfectly.
Cons
The customer support is terrible, and the fees are high. They repeatedly place holds on payments, causing unnecessary delays.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
6
Alan
Construction, 1-10 employees
Less than a year
December 2023
AvidXchange review
AvidXchange review
Pros
This accounting software is exceptionally user-friendly and accurate for processing invoices.
Cons
I do not have any concerns or dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shahla
Real Estate, 500+ employees
More than a year
December 2023
Great payment options for vendors & ease of use for the company!
Great payment options for vendors & ease of use for the company!
Pros
AvidXchange offers various payment options to vendors, which I love.
Cons
Honestly, there is nothing I do not like about it. I have not come across any issues so far.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ashley
Real Estate, 11-50 employees
Less than a year
December 2023
AdvidXchange
AdvidXchange
Pros
Vendors have the ability to send their own invoices, making my job easier.
Cons
Well honestly I never encountered any issues with this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norma
Real Estate, 101-500 employees
Less than 6 months
October 2023
Paula's review
Paula's review
Pros
The training was excellent and the processes are all easy to understand.
Cons
The integration went smoothly, and I have no complaints at this point.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paula
Real Estate, 101-500 employees
Less than 6 months
October 2023
AvidXchange is a great handholder for advancement
AvidXchange is a great handholder for advancement
Pros
The onboarding process has had the most significant impact on me. They meet with me weekly to address and explain any issues that arise, ensuring I have a good understanding of the operations. Their patience with those who are less tech-savvy is fantastic. Although the software interface may appear busy, everything is labeled logically, and exploring the system is easy without causing any problems.
Cons
It was challenging for us that there was no way to link "class" from QuickBooks to AX. As a semi-governmental organization, we need to track expenditures in a very detailed manner, and this posed difficulties.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Candace
Government Administration, 1-10 employees
Less than 6 months
October 2023
AvidXchange
AvidXchange
Pros
The best thing about AvidXchange is that they receive all our paper invoices, scan them into the system, and filter out duplicates.
Cons
One thing I am not a fan of the time it takes to move an invoice from the approval status to the paid status. Many vendors end up calling because the payment has been delayed for so long.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jordan
Real Estate, 11-50 employees
Less than a year
September 2023
AvidPay a no brainer
AvidPay a no brainer
Pros
AvidPay allowed us to eliminate our check cutting process, provided convenient payment options for vendors and reduced security risks in our payment process which results in net savings.
Cons
Every month, I retrieve a report from the Avid platform to verify that payments made have been received by our vendors. The report takes a while to load, perhaps around 15 seconds. The transaction description in the bank statement looks slightly different, but all the necessary information is present for reconciling statements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Real Estate, 1-10 employees
Less than a year
June 2023
AvidXchange - Like having an extra employee
AvidXchange - Like having an extra employee
Pros
Although I was hesitant in the start about making the move, transitioning to AvidXchange was effortless. It has significantly reduced my workload. Invoices are scanned into AVID, they enter most of the invoice details and I verify, perform account coding and post invoices for processing. AVID has cut my AP processing time by 30 to 50%. It is very user friendly and a huge time saver. I absolutely love it!
Cons
My only concern with this program is the limited reporting capabilities. However, I believe this is within the control of our organizations Administrator/CFO and their preferences for setup.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christy
Real Estate, 11-50 employees
Less than a year
May 2023
Great job guys
Great job guys
Pros
It is great to work with. The best customer service and reliable products.
Cons
I can honestly say there is nothing I dislike about the product. it works great and the customer service was excellent. I will definitely be returning.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Desmond
Alternative Medicine, 1-10 employees
Less than a year
May 2023
Filters
Sort by:
AvidXchange
AvidXchange
Pros
I love the ease of using Avid. It is simple to upload invoices and approve them within the system.
Cons
When I first started using AvidXchange over 2 years ago, it took me some time to learn the system as a new user.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Georgiana
Warehousing, 11-50 employees
More than a year
June 2024
Accounting Time Saver!
Accounting Time Saver!
Pros
Avid makes it very easy for me to pay invoices. I can download them to a queue and input all the necessary information. Reviewing the invoice and clicking submit is all it takes. This saves me a significant amount of time per invoice.
Cons
I have a dislike for the capture system. If an invoice is flagged as a duplicate incorrectly, there is no easy way to proceed with processing it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ally
Real Estate, 51-100 employees
Less than a year
May 2024
A Great Accounting Solution
A Great Accounting Solution
Pros
The software provides excellent invoice processing capabilities and includes helpful finance and accounting features.
Cons
I have never encountered any issues while using AvidXchange. It has been helpful.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Lapio
Telecommunications, 11-50 employees
Less than a year
April 2024
A great program to have!
A great program to have!
Pros
The ease of use is what I loved about Avid. The learning curve is minimal, and the invoicing process is efficient from start to finish. It gets the job done, and I would highly recommend this program to anyone in need of invoice processing software.
Cons
Sometimes, searching for the status of an invoice can be challenging. In my experience, searching by name alone has not always been sufficient when I lack further information. I would suggest adding a shortcut for invoice searches.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shana
Real Estate, 1-10 employees
More than a year
April 2024
Easy to use
Easy to use
Pros
Learning and using the program was not a time consuming or complex process. Even as a part-time team member, I was able to grasp the program with minimal assistance. Everything is self explanatory and user friendly.
Cons
As someone who processes invoices, I have not come across anything that I dislike about the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ariela
Real Estate, 51-100 employees
Less than a year
March 2024
A must for Payables
A must for Payables
Pros
The functions within Avid are helpful for approving invoices.
Cons
It can be difficult to keep track of duplicate invoices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Claudia
Accounting, 51-100 employees
Less than a year
March 2024
Accounts Payable
Accounts Payable
Pros
Working with the accounts payable area of AVID is simple and easy.
Cons
Determining the type of payment a vendor signed up for and who made the decision within their organization (requiring name, phone number, email and position) is challenging.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Jean
Real Estate, 11-50 employees
More than a year
March 2024
User Friendly
User Friendly
Pros
Avid is user-friendly and aids in tracking invoices and ensuring vendors send their invoices.
Cons
The software freezes several times during a session which causes delays in completing tasks within Avid.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shaun
Real Estate, 51-100 employees
More than a year
March 2024
Avid - Consistent Year After Year
Avid - Consistent Year After Year
Pros
I have been using Avid for bill pay services and invoice processing for many years. I also like the fact that they do not frequently change the website which would require constant retraining with every update. Its a dependable and reliable solution for my profession.
Cons
Sometimes searching for invoices can be a bit challenging.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Jennifer
Real Estate, 500+ employees
More than a year
February 2024
AVID Review - Julie Kinghorn
AVID Review - Julie Kinghorn
Pros
The software is highly user-friendly and there is very little I would change about it.
Cons
I would like to have the option to run reports with specific information only. The downloaded spreadsheets for reviewing invoice history contain repetitive columns and columns without data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Real Estate, 51-100 employees
Less than a year
February 2024
Avid Review
Avid Review
Pros
It is easy to use and the availability is good.
Cons
The support service is not particularly great. It often takes days to receive a reply.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
7
RAUF
Industrial Automation, 51-100 employees
More than a year
February 2024
Easy to use
Easy to use
Pros
The ease of invoice submission, approval workflows, and running queries on historical bill payments are notable features.
Cons
Occasionally, the platform experiences technical issues that prevent invoice searches or approvals. Resolutions take longer than necessary.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Arthur
Real Estate, 51-100 employees
More than a year
February 2024
Much Needed Platform!
Much Needed Platform!
Pros
What I like most about AvidXchange is its user-friendliness and the significant burden it lifts off our accounting department. Navigating through the site and using its features is fairly simple. The Avid Utilities feature is a must-have as it helps avoid late fees on utility bills.
Cons
At the moment, I do not have any cons to mention. I believe in continuous improvement and finding new ways to enhance the products value. So far, I think AvidXchange is doing a good job. One suggestion I have is to provide more training support and communicate more broadly to users especially during technical issues.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jan-Pierre
Real Estate, 11-50 employees
More than a year
February 2024
Not the best
Not the best
Pros
Avid enabled our business to handle a much larger volume of bills as our company grew.
Cons
The customer support is terrible. There are numerous errors in indexing and it takes a long time to process payments and resolve issues.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
5
Reiza
Real Estate, 51-100 employees
More than a year
February 2024
Unhappy with services and a lot of technical issues
Unhappy with services and a lot of technical issues
Pros
The platform is easy to work with, and locating invoices is a simple task.
Cons
I have experienced technical errors where the system was down the entire morning, preventing invoice processing. It takes more than 24 to 48 hours for them to respond to my requests. Invoices in processing get stuck in the queue until the next day. When I called customer service, they were unhelpful and rude.
Ease of use
5
Value for money
3
Customer Support
2
Functionality
5
Brenda
Real Estate, 11-50 employees
More than a year
February 2024
AvidXchange Review
AvidXchange Review
Pros
I really admire the fact that how easy it is for me to track invoices and access invoice history.
Cons
I am not a fan of the new Capture feature. I prefer the older version where I could upload and index the invoices.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Allison
Commercial Real Estate, 500+ employees
More than a year
February 2024
AGM review
AGM review
Pros
The ability to search for past transactions is highly useful.
Cons
Learning to use the system was more time consuming than I anticipated.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lee
Retail, 1-10 employees
Less than a year
February 2024
AvidXchange Review
AvidXchange Review
Pros
With AvidXchange, vendors no longer need to provide paper copies of invoices. They can send their invoices directly through the dashboard and we can easily approve them. This convenience makes payment processing a simple and hassle free task for our company.
Cons
I do not really have any complaints about AvidXchange. However, I think there could be improvements to the Dashboard, even though its not a complaint.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Briana
Real Estate, 101-500 employees
More than a year
February 2024
Review of Service
Review of Service
Pros
Using the software is generally easy and it is user-friendly.
Cons
It is very rare but at times this software is down and unusable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Non-Profit Organization Management, 500+ employees
More than a year
February 2024
Review of Avid xchange
Review of Avid xchange
Pros
Once the invoices are in my queue, it become easy to use the software.
Cons
My experience with customer support has been poor. Invoices scanned to Avid are often sent to "research" without any valid reason, most likely due to laziness.
Ease of use
7
Value for money
4
Customer Support
2
Functionality
7
Carolmarie
Real Estate, 11-50 employees
Less than a year
February 2024
not recommended in its current format and capacity.
not recommended in its current format and capacity.
Pros
It is pretty easy to access and verify billing information.
Cons
It is poorly managed.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Jason
Real Estate, 500+ employees
Less than a year
February 2024
Great Software
Great Software
Pros
Having all invoices in one place makes it very user-friendly.
Cons
Its frustrating that I cannot delete an invalid invoice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Real Estate, 500+ employees
Less than a year
February 2024
Easy to Use Software
Easy to Use Software
Pros
The ease of viewing and approving invoices has been tremendously helpful.
Cons
I could never figure out how to receive live-time notifications.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dr. Janora
Education Management, 51-100 employees
Less than 6 months
February 2024
Avid for All!
Avid for All!
Pros
Uploading or sending invoices to AVID takes less than 24 hours. The invoicing history is always available, going back more than a year, which is quite helpful. The header and distribution lines are easy to work with. The coding process is painless as the codes pull from our chart of accounts. Saving and approving invoices is a simple task.
Cons
The invoice feed does not separate invoices per property. They are all mixed together and cannot be organized on our end. This makes it difficult when coding based on one chart of accounts and then having to switch to another for the next invoice from a different property. Additionally, changing the header dollar amount line does not reflect in the line item which requires an extra step to adjust the amount in multiple places, adding time to coding.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Ashley
Real Estate, 1-10 employees
Less than a year
February 2024
Efficient and easy to use process
Efficient and easy to use process
Pros
The overall system is extremely user friendly and easy to navigate. I also like its integration with MRI which helps us reduce paper usage. Additionally, searching for old invoices is also not a hassle.
Cons
The wait times for customer service can vary depending on whether you call or use the online function.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
diana
Accounting, 11-50 employees
More than a year
February 2024
Easy to use platform for AP
Easy to use platform for AP
Pros
Avid makes coding and approving invoices is hassle free task now and the search feature for finding invoices is user friendly and provides quick access to historical information.
Cons
I have not faced any trouble with Avid. I have used it at multiple companies I have worked for, and whenever I find out they use Avid for AP, I am pleased because I know it will be easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kotone
Real Estate, 500+ employees
More than a year
February 2024
Easy to use but wish I had more access
Easy to use but wish I had more access
Pros
The platform is easy to navigate and searching for what I need is a troublesome process. Entering AP is hassle free.
Cons
Well I am not a fan of having to email AP to be entered. I would prefer to be able to upload it myself and have it readily available. Alternatively, having the option to upload AP directly to Avid when its urgent would be helpful. I also do not have as much access in Avid compared to other AP platforms which can be frustrating when I need to make changes to an invoice. For example, if the amount was entered incorrectly, I have to comment and wait for someone to change it instead of being able to change it myself immediately.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Dana
Real Estate, 500+ employees
More than a year
February 2024
Ease of Avid use
Ease of Avid use
Pros
Being able to set up workflows for other departments to handle their invoices and attach receipts when necessary is very helpful. Having project codes already input for accruing invoices saves time.
Cons
When entering a new supplier, we first need to enter it into another tool, Blackbaud, to create a user, and then recreate it again in Avid. It would be helpful to have a partnership between the two platforms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natasha
Mental Health Care, 500+ employees
Less than a year
February 2024
AvidXchange
AvidXchange
Pros
The softwares ease of use and self-explanatory nature are what I love about it. They have made sure the experience is smooth, even for newbies. Maneuvering through the software is also not a hassle.
Cons
Currently, I dont have any cons for Avid. It has been very user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emoname
Real Estate, 51-100 employees
Less than 6 months
February 2024
Avid Review
Avid Review
Pros
It improves our organizing ways and facilitates bill backs.
Cons
Sometimes, when emailing an invoice it does not always upload.
Ease of use
4
Value for money
7
Customer Support
5
Functionality
5
Foster
Real Estate, 51-100 employees
Less than a year
February 2024
I love Avid!
I love Avid!
Pros
The ability to email an invoice from anywhere is fantastic!
Cons
I dislike not being able to edit the invoice once its been uploaded but I think I may be blocked from doing so.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cooper
Hospital & Health Care, 500+ employees
Less than a year
February 2024
Lower level Avid user
Lower level Avid user
Pros
The process is simplified, and multiple people can review workflows.
Cons
The system automatically assigns buildings to users and I am unable to add onto the building code without contacting an administrator to be added to the workflow.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kiara
Real Estate, 51-100 employees
Less than a year
February 2024
Full Featured Software
Full Featured Software
Pros
Everything is tracked in one place. Need a receipt? It is right there. Curious about staff travel expenses? Find it easily. Wondering if that invoice was paid? Get the answer quickly.
Cons
Like any new system it takes some time to overcome the learning curve.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Dale
Mental Health Care, 500+ employees
More than a year
February 2024
Easy to use for a non-numbers person
Easy to use for a non-numbers person
Pros
I like how user friendly it is even for individuals without an accounting background or those who do not frequently use accounting functions. The softwares ease of use is top-notch.
Cons
There is nothing wrong with it. It is really a good program that has been very easy to use and saves us a lot of time.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Gladys
Real Estate, 101-500 employees
More than a year
February 2024
Great product and service
Great product and service
Pros
Its easy to use and allows for quick tracking of the documents you are looking for.
Cons
I have no complaints or issues with this company or product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Real Estate, 51-100 employees
Less than a year
February 2024
Not a big fan of Avid Pay
Not a big fan of Avid Pay
Pros
Paying vendors using Avid Pay is the simplest and the best.
Cons
Most of the time, payments are not processed promptly, and vendors frequently call to inquire about the status of their payment.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Amber
Real Estate, 11-50 employees
Less than a year
January 2024
Stay Away from Avid
Stay Away from Avid
Pros
I can use direct deposit through the online system although it does not always function perfectly.
Cons
The customer support is terrible, and the fees are high. They repeatedly place holds on payments, causing unnecessary delays.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
6
Alan
Construction, 1-10 employees
Less than a year
December 2023
AvidXchange review
AvidXchange review
Pros
This accounting software is exceptionally user-friendly and accurate for processing invoices.
Cons
I do not have any concerns or dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shahla
Real Estate, 500+ employees
More than a year
December 2023
Great payment options for vendors & ease of use for the company!
Great payment options for vendors & ease of use for the company!
Pros
AvidXchange offers various payment options to vendors, which I love.
Cons
Honestly, there is nothing I do not like about it. I have not come across any issues so far.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ashley
Real Estate, 11-50 employees
Less than a year
December 2023
AdvidXchange
AdvidXchange
Pros
Vendors have the ability to send their own invoices, making my job easier.
Cons
Well honestly I never encountered any issues with this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norma
Real Estate, 101-500 employees
Less than 6 months
October 2023
Paula's review
Paula's review
Pros
The training was excellent and the processes are all easy to understand.
Cons
The integration went smoothly, and I have no complaints at this point.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paula
Real Estate, 101-500 employees
Less than 6 months
October 2023
AvidXchange is a great handholder for advancement
AvidXchange is a great handholder for advancement
Pros
The onboarding process has had the most significant impact on me. They meet with me weekly to address and explain any issues that arise, ensuring I have a good understanding of the operations. Their patience with those who are less tech-savvy is fantastic. Although the software interface may appear busy, everything is labeled logically, and exploring the system is easy without causing any problems.
Cons
It was challenging for us that there was no way to link "class" from QuickBooks to AX. As a semi-governmental organization, we need to track expenditures in a very detailed manner, and this posed difficulties.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Candace
Government Administration, 1-10 employees
Less than 6 months
October 2023
AvidXchange
AvidXchange
Pros
The best thing about AvidXchange is that they receive all our paper invoices, scan them into the system, and filter out duplicates.
Cons
One thing I am not a fan of the time it takes to move an invoice from the approval status to the paid status. Many vendors end up calling because the payment has been delayed for so long.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jordan
Real Estate, 11-50 employees
Less than a year
September 2023
AvidPay a no brainer
AvidPay a no brainer
Pros
AvidPay allowed us to eliminate our check cutting process, provided convenient payment options for vendors and reduced security risks in our payment process which results in net savings.
Cons
Every month, I retrieve a report from the Avid platform to verify that payments made have been received by our vendors. The report takes a while to load, perhaps around 15 seconds. The transaction description in the bank statement looks slightly different, but all the necessary information is present for reconciling statements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Real Estate, 1-10 employees
Less than a year
June 2023
AvidXchange - Like having an extra employee
AvidXchange - Like having an extra employee
Pros
Although I was hesitant in the start about making the move, transitioning to AvidXchange was effortless. It has significantly reduced my workload. Invoices are scanned into AVID, they enter most of the invoice details and I verify, perform account coding and post invoices for processing. AVID has cut my AP processing time by 30 to 50%. It is very user friendly and a huge time saver. I absolutely love it!
Cons
My only concern with this program is the limited reporting capabilities. However, I believe this is within the control of our organizations Administrator/CFO and their preferences for setup.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christy
Real Estate, 11-50 employees
Less than a year
May 2023
Great job guys
Great job guys
Pros
It is great to work with. The best customer service and reliable products.
Cons
I can honestly say there is nothing I dislike about the product. it works great and the customer service was excellent. I will definitely be returning.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Desmond
Alternative Medicine, 1-10 employees
Less than a year
May 2023