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Key Takeaways

Generated from the text of customer reviews

AvidXchange is an Accounts Payable (AP) and Payment Automation platform that helps finance and accounting teams in real estate and construction. Reviewers consistently find uploading and approving invoices simple to learn and quick to do. Others report slow replies from customer support, sometimes taking days. Recent updates include a completed Workday integration for supplier payments.

Our Verdict

AvidXchange is a reliable AP automation option for mid-market and multi-entity organizations that manage high invoice volumes and complex approval workflows. HOAs, construction, nonprofits, and financial services can benefit from its depth integrations and reduced reliance on their existing accounting systems. Users also note its pricing as a key reason to choose it. We recommend it for teams carrying steady invoice volume, less so for smaller operations with light payables.

AvidXchange Specifications

  • Accounts Payable
  • Invoice Management
  • Audit Trails
  • Vendor Management

AvidXchange Features

Purchase Order Automation

This feature helps move approved purchase orders into the invoice workflow. The software compares each invoice line item against its purchase order line during review. Moreover, administrators can create purchase orders in AvidBuy or import them from the connected accounting system, then apply two-way or three-way matching to invoices. The solution matches each supplier's invoice to its purchase order once the order has been processed.

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Payment Automation

AvidXchange issues supplier payments once approval finishes. Throughout the run, the accounting system stays the system of record. After the run, the software returns detailed payment information files that support reconciliation. Moreover, its customizable workflows show payment and approval status in real time.

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AvidXchange Analytics

Analytics is an embedded business intelligence tool for accounts payable reporting. It draws on the invoice, payment, and purchase order products, so one dashboard covers the full cycle. Users can open pre-built dashboards and customize them for their preferences. Its AI enables users to ask questions in everyday language, which keeps query writing out of the process. Its answers cover invoice status, approval cycle times, and payment activity.

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Lien Waiver Management

Lien waivers run inside AvidXchange TimberScan. The software creates a waiver to record the moment staff enter an invoice, select it for payment, or pay it. Each record attaches to its matching invoice, which covers partial and final waivers in conditional and unconditional form. Reusable templates speed up the ones staff prepare themselves. Plus, its automated reminders cover the documents still missing, and outstanding waivers appear grouped by vendor.

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AvidXchange Artificial Intelligence (AI)

Its embedded AI runs across the AP lifecycle within AvidXchange. It scans and extracts invoice data first, and indexing services validate what it produces. Over time, it learns the account codes tied to each location and applies them to later invoices. Also, it lowers the chances of fraud as it keeps a note of behavior and transaction patterns, then adjusts its detection rules.

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Pros And Cons of AvidXchange

Pros

  • Saves time by capturing invoice data automatically

  • Improves audit readiness with approval timestamps

  • Keeps invoice records organized in one place

  • Protects sensitive data with user permissions

  • Reduces paperwork with digital invoice storage

  • Improves team collaboration through internal notes

Cons

  • Check status labels could be clearer

  • Reporting options may feel somewhat limited

  • Duplicate detection may need occasional review

AvidXchange Reviews

Total 46 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

17%

3

Stars

9%

2

Stars

4%

1

Stars

4%

Share your experience

G

Georgiana

Product, Custom Product, Small Business, 11-50 employees

More than a year

5.0
June 2024

AvidXchange

Pros

I love the ease of using Avid. It is simple to upload invoices and approve them within the system.

Cons

When I first started using AvidXchange over 2 years ago, it took me some time to learn the system as a new user.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ally

Real Estate, 51-100 employees

Less than a year

5.0
May 2024

Accounting Time Saver!

Pros

Avid makes it very easy for me to pay invoices. I can download them to a queue and input all the necessary information. Reviewing the invoice and clicking submit is all it takes. This saves me a significant amount of time per invoice.

Cons

I have a dislike for the capture system. If an invoice is flagged as a duplicate incorrectly, there is no easy way to proceed with processing it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

Shana

Real Estate, 1-10 employees

More than a year

5.0
April 2024

A great program to have!

Pros

The ease of use is what I loved about Avid. The learning curve is minimal, and the invoicing process is efficient from start to finish. It gets the job done, and I would highly recommend this program to anyone in need of invoice processing software.

Cons

Sometimes, searching for the status of an invoice can be challenging. In my experience, searching by name alone has not always been sufficient when I lack further information. I would suggest adding a shortcut for invoice searches.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What types of pricing plans does AvidXchange offer?

The pricing of AvidXchange starts at around $440/month. Get in touch for a tailored AvidXchange price estimate.

Does AvidXchange offer an API?

Yes, it offers an API.

What language does AvidXchange support?

The platform currently supports the English language.

What other apps does AvidXchange integrate with?

AvidXchange integrates with various third-party systems, such as Oracle NetSuite, QuickBooks, Sage, Acumatica Cloud ERP, and Centerbase.

Does AvidXchange have a mobile app?

Yes, AvidXchange offers a mobile app.

Who are the typical users of AvidXchange?

Businesses use AvidXchange features across multiple sectors and industries, including real estate, hospitality, construction, and financial services.

What level of support does AvidXchange offer?

AvidXchange offers customer support through a help center, an AvidXchange academy, email, chat, phone, and ticket submission.