Basware Reviews
19 Review(s)
softwareOverall Rating
4.1
19 Review(s)
Rating Distribution
5
(6)
4
(9)
3
(3)
2
(1)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
19 Review(s)
Rating Distribution
5
(6)
4
(9)
3
(3)
2
(1)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Makes getting paid harder
Makes getting paid harder
Pros
I signed up to submit and track invoices for a client, and initially thought it was a good system. However, it has been three months, and I am still waiting to get paid. It's great for credit control of the customer but not so much for the supplier.
Cons
Submitting an invoice proves to be quite challenging. Also the format rules seem impossible to meet, and the user guides provide contradictory instructions. For instance, attachments must include the word "attachment," but invoices get rejected for both including and excluding that word.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
4
Guy
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
October 2023
Essential & Market Leading P2P Tool
Essential & Market Leading P2P Tool
Pros
The user interface is intuitive, and the code base is solid with very few bugs or unexpected behavior compared to other solutions. The workflow management is detailed and clear, greatly enhancing efficiency in invoice processing. The reusable templates for recurring tasks and automatic three-way invoice matching with minimal human intervention are excellent features.
Cons
It lacks in-platform guides for various tasks, and having the option or feature to export invoice images would be a valuable feature. The price is on the expensive side, and user support needs improvement, especially for a sophisticated platform like Basware. Additionally, there are rare instances where the platform freezes for users.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Ahmet
Management Consulting, 1-10 employees
More than a year
August 2023
Basware is a very good Invoice Processing tool, but could be better
Basware is a very good Invoice Processing tool, but could be better
Pros
One aspect I love is the option to send invoices for automatic processing and match them to their respective purchase order (PO) numbers. The invoice scanning feature proves to be quite useful in this regard. Additionally, the data extraction functionality provides all the necessary items for running in-company reports.
Cons
Usually, it takes around 24 hours for vendor data changes to reflect in the system. Only one session can be open at a time, restricting the processing of multiple invoices simultaneously. Moreover, the system can be sluggish at times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
More than a year
October 2021
Great tool for processing invoices
Great tool for processing invoices
Pros
Basware serves as a tool for processing payable invoices. It allows me to upload invoices, input the accounting string, and transfer them to our ERP system. It integrates seamlessly with Oracle Finance, which is a significant advantage. Processing invoices is relatively easy and requires adherence to the four-eye principle. The application also enables adding attachments, notes, and facilitates communication regarding the invoice within a single platform, eliminating the need for email or external communicators. Overall, my experience with this application has been really positive.
Cons
The purchase order processing is not optimal, particularly for companies with a high volume of purchase orders. It operates slowly and lacks intuitiveness, prompting the consideration of alternative applications.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
April 2020
My daily accounting software that I can recommend
My daily accounting software that I can recommend
Pros
As a Basware superuser in my company, I am very familiar with this software, specifically in the procure-to-pay (P2P) process. It is easy to use, and one of its highlights is the ability to code invoices quickly and effectively. My favorite feature is the "invoice history," which provides a comprehensive view of the entire invoice history and any potential errors that may have occurred.
Cons
One aspect I dislike about this software is encountering unexpected errors occasionally, requiring me to close and reopen Basware.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
March 2020
One stop shop for your services
One stop shop for your services
Pros
I am a service provider for government organizations and we needed to use this software to upload our catalogue of offerings. To our surprise, other companies and organizations can also book our services through this system, making it a centralized platform for commissioning public services. It has simplified the process of organizing our services in a central system accessible to anyone interested in booking with us.
Cons
The registration process has several loopholes, and the overall appearance and user experience could benefit from updating and remodeling.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Natalie
Non-Profit Organization Management, 1-10 employees
Less than 6 months
March 2020
Accepting expense invoices
Accepting expense invoices
Pros
Basware greatly assists our finance department in efficiently handling the acceptance of purchase invoices. It also proves to be useful for line managers in their tasks.
Cons
Basware software design prioritizes the professional accountant's needs but overlooks the line manager responsible for accepting invoices. A simpler user interface for non-administrative users would be welcoming.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Ari
Electrical/Electronic Manufacturing, 51-100 employees
Less than a year
March 2020
Basware use for approving invoices
Basware use for approving invoices
Pros
Basware has made the review and approval of invoices convenient, easy, and fast. All invoices are stored in one place, facilitating seamless streamlining, and we can automatically route them for approval from person to person.
Cons
Rejecting an invoice can cause confusion within the back end. When an invoice needs to be rejected, one of our Basware administrators receives a notification and must manually remove the invoice from the workflow.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 500+ employees
More than a year
November 2019
Honest Review
Honest Review
Pros
The software's features, stability and customer support, as well as technical assistance, are commendable.
Cons
They offer a variety of plans tailored to different categories of organizations.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
Less than 6 months
December 2018
Helpful
Helpful
Pros
Basware significantly simplifies the coding of invoices and their distribution to various parties across our global organization.
Cons
If you lack the necessary permissions, it becomes challenging to view or search for vendors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
Less than a year
October 2018
Procurement tasks get easier and more friendly
Procurement tasks get easier and more friendly
Pros
Using this software on a daily basis has made me realize how it offers complete control over all my procurement tasks, from the initial request to the final stage.
Cons
I believe this software could greatly benefit from additional features to enhance its professionalism in handling customer requests and conducting inventory reviews.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mazen
Building Materials, 500+ employees
Less than a year
October 2018
Easy to Use but light on functionality
Easy to Use but light on functionality
Pros
It's quite easy to use, and teaching other employees how to use it is not a complex or time consuming process. Overall, it's accurate and doesn't require constant jumping from one screen to another like other invoicing programs.
Cons
The lack of customization options or advanced functionality is disappointing. Reports often lack crucial details that are readily available in other programs. As a result, we quickly discontinued using this software.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Donald
Transportation/Trucking/Railroad, 500+ employees
Less than 6 months
June 2018
Ease of use
Ease of use
Pros
Basware is highly user-friendly and customer-oriented. It doesn't involve navigating through an excessive number of screens to submit invoices.
Cons
Unfortunately, this particular software doesn't allow for the creation of detailed reports. It lacks several report functionalities that are necessary for our needs.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
10
Nina
Information Technology and Services, 101-500 employees
More than a year
May 2018
Easy to Use and Great UI
Easy to Use and Great UI
Pros
Basware dashboard is immensely helpful and visually appealing. I love how the software displays all the content and makes it easy to find what I need.
Cons
I find that some contents in the graphs and reports are unnecessary. It would be helpful if these contents could be removed or if customers had the authorization to customize them according to their preferences.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Vishwas
Food & Beverages, 11-50 employees
Less than a year
March 2018
Easy to use and reliable
Easy to use and reliable
Pros
The interface and features are easy to use, with a user-friendly design. The software is highly reliable and quickly responds to commands.
Cons
There isn't much to mention, but the software could improve its help resources and provide clearer indications for features that are not easily discoverable.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Mazen
Industrial Automation, 500+ employees
Less than a year
November 2017
Easy to use
Easy to use
Pros
Basware technical support is excellent. They actively listen to ideas for software upgrades that cater to our specific needs.
Cons
I have highlighted this suggestion many times, they should link the work order request number directly to the actual work order, just as they do when creating a purchase order from a request.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Robert
Hospital & Health Care, N/A employees
More than a year
October 2015
ProcureIT review
ProcureIT review
Pros
With each update, the product keeps improving, and the support from Verian is exceptional. They possess the resources and expertise of a large company while maintaining the accessibility of a smaller organization.
Cons
While there is an abundance of documentation accompanying each upgrade or system improvement, it can be overwhelming at times. A more simplified explanation or guide would be beneficial in certain situations.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Shawn
Hospital & Health Care, N/A employees
More than a year
October 2015
Satisfied User
Satisfied User
Pros
I really the ease of use and the willingness of the Verian team to collaborate with us in creating a product that perfectly fits our requirements.
Cons
There are a few functions that I would like to see made easier, particularly in terms of navigation. However, it is not a major issue overall.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Leslie
Hospital & Health Care, N/A employees
More than a year
October 2015
We love Verian!
We love Verian!
Pros
We have been using an older version of the Verian - Purchase Manager module for years and are now evaluating the latest version for full implementation across multiple geographic locations. Their staff delivers excellent customer service and demonstrates true expertise in their provided products. The significant benefits of using this product include its fantastic, user-friendly interface, flexible workflow for complex approval routing, and the ability to integrate with other legacy systems to centralize data capture and reporting. If you're unsure, I highly recommend considering Verian.
Cons
I have no concerns.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Not Specified, N/A employees
Free Trial
May 2015
Filters
Sort by:
Makes getting paid harder
Makes getting paid harder
Pros
I signed up to submit and track invoices for a client, and initially thought it was a good system. However, it has been three months, and I am still waiting to get paid. It's great for credit control of the customer but not so much for the supplier.
Cons
Submitting an invoice proves to be quite challenging. Also the format rules seem impossible to meet, and the user guides provide contradictory instructions. For instance, attachments must include the word "attachment," but invoices get rejected for both including and excluding that word.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
4
Guy
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
October 2023
Essential & Market Leading P2P Tool
Essential & Market Leading P2P Tool
Pros
The user interface is intuitive, and the code base is solid with very few bugs or unexpected behavior compared to other solutions. The workflow management is detailed and clear, greatly enhancing efficiency in invoice processing. The reusable templates for recurring tasks and automatic three-way invoice matching with minimal human intervention are excellent features.
Cons
It lacks in-platform guides for various tasks, and having the option or feature to export invoice images would be a valuable feature. The price is on the expensive side, and user support needs improvement, especially for a sophisticated platform like Basware. Additionally, there are rare instances where the platform freezes for users.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Ahmet
Management Consulting, 1-10 employees
More than a year
August 2023
Basware is a very good Invoice Processing tool, but could be better
Basware is a very good Invoice Processing tool, but could be better
Pros
One aspect I love is the option to send invoices for automatic processing and match them to their respective purchase order (PO) numbers. The invoice scanning feature proves to be quite useful in this regard. Additionally, the data extraction functionality provides all the necessary items for running in-company reports.
Cons
Usually, it takes around 24 hours for vendor data changes to reflect in the system. Only one session can be open at a time, restricting the processing of multiple invoices simultaneously. Moreover, the system can be sluggish at times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
More than a year
October 2021
Great tool for processing invoices
Great tool for processing invoices
Pros
Basware serves as a tool for processing payable invoices. It allows me to upload invoices, input the accounting string, and transfer them to our ERP system. It integrates seamlessly with Oracle Finance, which is a significant advantage. Processing invoices is relatively easy and requires adherence to the four-eye principle. The application also enables adding attachments, notes, and facilitates communication regarding the invoice within a single platform, eliminating the need for email or external communicators. Overall, my experience with this application has been really positive.
Cons
The purchase order processing is not optimal, particularly for companies with a high volume of purchase orders. It operates slowly and lacks intuitiveness, prompting the consideration of alternative applications.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
April 2020
My daily accounting software that I can recommend
My daily accounting software that I can recommend
Pros
As a Basware superuser in my company, I am very familiar with this software, specifically in the procure-to-pay (P2P) process. It is easy to use, and one of its highlights is the ability to code invoices quickly and effectively. My favorite feature is the "invoice history," which provides a comprehensive view of the entire invoice history and any potential errors that may have occurred.
Cons
One aspect I dislike about this software is encountering unexpected errors occasionally, requiring me to close and reopen Basware.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
March 2020
One stop shop for your services
One stop shop for your services
Pros
I am a service provider for government organizations and we needed to use this software to upload our catalogue of offerings. To our surprise, other companies and organizations can also book our services through this system, making it a centralized platform for commissioning public services. It has simplified the process of organizing our services in a central system accessible to anyone interested in booking with us.
Cons
The registration process has several loopholes, and the overall appearance and user experience could benefit from updating and remodeling.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Natalie
Non-Profit Organization Management, 1-10 employees
Less than 6 months
March 2020
Accepting expense invoices
Accepting expense invoices
Pros
Basware greatly assists our finance department in efficiently handling the acceptance of purchase invoices. It also proves to be useful for line managers in their tasks.
Cons
Basware software design prioritizes the professional accountant's needs but overlooks the line manager responsible for accepting invoices. A simpler user interface for non-administrative users would be welcoming.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Ari
Electrical/Electronic Manufacturing, 51-100 employees
Less than a year
March 2020
Basware use for approving invoices
Basware use for approving invoices
Pros
Basware has made the review and approval of invoices convenient, easy, and fast. All invoices are stored in one place, facilitating seamless streamlining, and we can automatically route them for approval from person to person.
Cons
Rejecting an invoice can cause confusion within the back end. When an invoice needs to be rejected, one of our Basware administrators receives a notification and must manually remove the invoice from the workflow.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 500+ employees
More than a year
November 2019
Honest Review
Honest Review
Pros
The software's features, stability and customer support, as well as technical assistance, are commendable.
Cons
They offer a variety of plans tailored to different categories of organizations.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
Less than 6 months
December 2018
Helpful
Helpful
Pros
Basware significantly simplifies the coding of invoices and their distribution to various parties across our global organization.
Cons
If you lack the necessary permissions, it becomes challenging to view or search for vendors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
Less than a year
October 2018
Procurement tasks get easier and more friendly
Procurement tasks get easier and more friendly
Pros
Using this software on a daily basis has made me realize how it offers complete control over all my procurement tasks, from the initial request to the final stage.
Cons
I believe this software could greatly benefit from additional features to enhance its professionalism in handling customer requests and conducting inventory reviews.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mazen
Building Materials, 500+ employees
Less than a year
October 2018
Easy to Use but light on functionality
Easy to Use but light on functionality
Pros
It's quite easy to use, and teaching other employees how to use it is not a complex or time consuming process. Overall, it's accurate and doesn't require constant jumping from one screen to another like other invoicing programs.
Cons
The lack of customization options or advanced functionality is disappointing. Reports often lack crucial details that are readily available in other programs. As a result, we quickly discontinued using this software.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Donald
Transportation/Trucking/Railroad, 500+ employees
Less than 6 months
June 2018
Ease of use
Ease of use
Pros
Basware is highly user-friendly and customer-oriented. It doesn't involve navigating through an excessive number of screens to submit invoices.
Cons
Unfortunately, this particular software doesn't allow for the creation of detailed reports. It lacks several report functionalities that are necessary for our needs.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
10
Nina
Information Technology and Services, 101-500 employees
More than a year
May 2018
Easy to Use and Great UI
Easy to Use and Great UI
Pros
Basware dashboard is immensely helpful and visually appealing. I love how the software displays all the content and makes it easy to find what I need.
Cons
I find that some contents in the graphs and reports are unnecessary. It would be helpful if these contents could be removed or if customers had the authorization to customize them according to their preferences.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Vishwas
Food & Beverages, 11-50 employees
Less than a year
March 2018
Easy to use and reliable
Easy to use and reliable
Pros
The interface and features are easy to use, with a user-friendly design. The software is highly reliable and quickly responds to commands.
Cons
There isn't much to mention, but the software could improve its help resources and provide clearer indications for features that are not easily discoverable.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Mazen
Industrial Automation, 500+ employees
Less than a year
November 2017
Easy to use
Easy to use
Pros
Basware technical support is excellent. They actively listen to ideas for software upgrades that cater to our specific needs.
Cons
I have highlighted this suggestion many times, they should link the work order request number directly to the actual work order, just as they do when creating a purchase order from a request.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Robert
Hospital & Health Care, N/A employees
More than a year
October 2015
ProcureIT review
ProcureIT review
Pros
With each update, the product keeps improving, and the support from Verian is exceptional. They possess the resources and expertise of a large company while maintaining the accessibility of a smaller organization.
Cons
While there is an abundance of documentation accompanying each upgrade or system improvement, it can be overwhelming at times. A more simplified explanation or guide would be beneficial in certain situations.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Shawn
Hospital & Health Care, N/A employees
More than a year
October 2015
Satisfied User
Satisfied User
Pros
I really the ease of use and the willingness of the Verian team to collaborate with us in creating a product that perfectly fits our requirements.
Cons
There are a few functions that I would like to see made easier, particularly in terms of navigation. However, it is not a major issue overall.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Leslie
Hospital & Health Care, N/A employees
More than a year
October 2015
We love Verian!
We love Verian!
Pros
We have been using an older version of the Verian - Purchase Manager module for years and are now evaluating the latest version for full implementation across multiple geographic locations. Their staff delivers excellent customer service and demonstrates true expertise in their provided products. The significant benefits of using this product include its fantastic, user-friendly interface, flexible workflow for complex approval routing, and the ability to integrate with other legacy systems to centralize data capture and reporting. If you're unsure, I highly recommend considering Verian.
Cons
I have no concerns.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Not Specified, N/A employees
Free Trial
May 2015