BILL (formerly Bill.com) Reviews

“Improves AP efficiency but struggles with three-way matching

Pros

It's incredibly user-friendly, streamlining the process of eliminating paper checks and manually processing wires and ACH payments.

Cons

The expenses, integrating it with our ERP system (Netsuite), handling inventory prepayments and three-way match transactions were challenging.

“Reliable AP & AR software

Pros

What appeals most to me is its directness and user-friendly design.

Cons

When you receive an invoice via email, you often need to adjust some fields. The AI automation for this feature isn't always accurate and could use improvement.

“Highly recommended

Pros

BILL stands out for its simplicity and transparency, making it my top recommendation for business software needs!

Cons

Currently, I haven't experienced anything negative. My experience with this has been excellent.

“Decent but not my favorite

Pros

Managing client billing using BILL is impressively direct.

Cons

It feels a bit outdated. Navigating it can be somewhat complicated, and the user experience could use an update.

“Good for accounts payable & receivable

Pros

BILL’s Accounts Payable & Receivable feature is seriously impressive. It’s direct, accurate, and gets the job done without any of the usual hassle.

Cons

I don't have any complaints about BILL. It's truly impressive.

“I approve of it

Pros

The accounting and invoicing features are particularly appealing to me.

Cons

I haven't faced any issues with the software, it does the job perfectly for me.

“Great for company-wide adoption

Pros

Despite not being part of the Accounting Team, I find the BILL website and mobile app indispensable for reconciling my business credit card (Divvy Card). Compared to other systems, I like the ease of checking available amounts, company budgets, and the option to request funds directly from the app.

Cons

So far, I haven't experienced any problems with BILL or my Divvy Card setup. I'm meticulous about my budget and keeping track of invoices and receipts. The automatic transaction reconciliation feature is a plus, even though it can initially seem overwhelming, It is the preferred option for me.

“Top choice for businesses

Pros

BILL's simplicity makes it a standout choice! Its comprehensive features consolidate numerous tasks into one platform. Customer service has also been consistently helpful whenever I've needed support.

Cons

Personally, I haven't had any issues using BILL so far, and I don't foresee that changing.

“Poor customer service

Pros

Unfortunately, I haven't found anything positive to say about this platform.

Cons

I believe this company has some of the worst customer service in the payment processing industry. I strongly recommend using almost any other service provider.

“Simplifies accounting

Pros

From creating invoices to managing them, BILL handles everything efficiently, including payment processing, making it an excellent choice for small business accounting.

Cons

It has effectively managed our unique business accounting requirements without any issues. So we ain't complaining.

“Great for invoicing and bill payments

Pros

Syncing it with Quickbooks Desktop is smooth, and sending invoices and paying vendors is really convenient.

Cons

Occasionally, there were synchronization issues with QB, but I managed to resolve them with extensive support from QB.

“Had a good experience

Pros

Bill provides me a direct method for receiving payments from brands that hire me as a freelancer.

Cons

It's a bit more expensive than what I expected.

“Exchange rates handled well

Pros

Making payments is direct, although sometimes it can act out unexpectedly and incur additional costs for clients.

Cons

I usually made payments in dollars, but suddenly, bill.com converted them to AED for the recipient who uses a USD account, costing me a 2.5% conversion fee, which was too much.

“Not impressed, feels like a scam

Pros

It works intermittently, but when it does, it functions well. It shouldn't be this complex it's just a credit card.

Cons

Monthly auto-payments are drafted from my account, which works fine for me since I prefer to pay my credit cards early.

“Simplifies accounts payable

Pros

BILL's interface is user-friendly and easy to navigate, especially compared to QB.

Cons

Sometimes, I find the AI auto-population feature frustrating when processing invoices.

“Secure but clunky interface

Pros

Transaction security is a lot, particularly for billing, invoicing, payments, and fund transfers.

Cons

The dashboard and transaction reporting interface are somewhat clunky and not very easy to use.

“Works well for both AP and AR

Pros

It's widely adopted by clients for billing and payment processing, ensuring prompt receipt of approved payments.

Cons

There were too many steps involved in getting a submitted invoice approved for payment.

“How I use Bill.com

Pros

I like how BILL offers a comprehensive platform, yet I can perform basic tasks efficiently without delving into unnecessary details. It's direct yet thorough.

Cons

I can't think of anything I dislike about this platform.

“Works for us

Pros

It generates professional-looking PDF invoices that can be customized to suit preferences, supporting multiple currencies effectively.

Cons

Transitioning data from another billing software can be challenging and time-consuming for us at times.

“Could be better

Pros

It helps us easily transfer funds for projects, with minimal effort.

Cons

There are definitely a lot of options to explore, but it can feel overwhelming at first. You’ll likely need to dive into tutorials and lean on support to really get the hang of everything.

“Billing and invoicing solution

Pros

It's ideal for managing invoicing, accelerating payment processes, and seamlessly integrating with accounting software.

Cons

The pricing is based on users rather than accounts, which can become costly if multiple people need access.

“Bill Gets The Job Done

Pros

Bill is relatively direct to set up. While not the most aesthetically pleasing, its functionality is reliable.

Cons

The app is adequate; it gets the job done, but it's not as direct as some of its competitors.

“Fast and convenient way to submit invoices and get paid

Pros

Thanks to Bill.com, I no longer have to worry about lost or forgotten invoices it prompts clients about outstanding payments.

Cons

Setting up my account initially was a bit challenging. The first invoice payment took several weeks to process, which almost made me give up. However, the issue was eventually resolved, and it has been working smoothly for me since.

“Mixed Feelings

Pros

Its user-friendly interface and pleasing aesthetics are crucial for me.

Cons

Integrating this with Xero in our company hasn't been seamless; there are issues with duplication.

“Getting our money on time

Pros

Some clients use Bill for paying our invoices, and the process is remarkably direct. Setup was quick, and it has been hassle-free since then, much like a smooth flight where everything goes as expected.

Cons

On days with heavy usage, the interface isn't as fast as it is on lighter days.

“Bill.com = So Easy to Use

Pros

Setting up Bill.com is simple and incredibly intuitive.

Cons

Bill.com has become quite pricey over the past 6 years!

“Love bill.com

Pros

This online bill payment portal is effortless to navigate, offering all the tools necessary for tracking bills effectively. Moreover, its interface is visually appealing.

Cons

I honestly can't think of anything that bothers me about Bill.

“Bill.com helped to streamline our process

Pros

What stands out to me are the simplicity of navigation and the streamlined approval processes within our organization. I also like how the software learns from invoices, applying that knowledge to code future invoices.

Cons

One enhancement I'd suggest is the option to employ people to analyze very large and intricate bills.

“BILL Master

Pros

As a controller, BILL significantly reduces my workload and the headaches associated with paper-based processes. It's a forward-looking automation tool that boosts an AP clerk's productivity tenfold.

Cons

BILL is somewhat costly, and while it's not a comprehensive solution, you often need to use it integrated with other solutions, which can drive up costs.

“BILL makes it easy

Pros

The initial setup and subsequent use of Bill.com are both remarkably uncomplicated. Submitting payments is a breeze.

Cons

It offers fewer functions and tools and lacks the transparency of its competitors, but it still gets the job done.

“A Fast Convenient way to pay bills for any size business.

Pros

I like the flexibility to issue payments via bank account or credit card with swift processing times. Bill's pricing is competitive compared to other options we've considered.

Cons

Virtual card payments aren't my favorite. Also, Bill has occasionally connected me with vendors who aren't the ones I entered, indicating room for improvement in network connections.

“Simplified process for Invoice processing and payment application

Pros

We utilize multiple software solutions for comprehensive accounting for clients. Bill.com excels in its seamless integration capabilities with other software. It simplifies invoicing for our clients and streamlines vendor invoice processing, leveraging IVA for efficient data capture. The payment processing features in Bill.com are particularly noteworthy for their variety and cost-effectiveness, allowing us to initiate single or scheduled payments for vendors.

Cons

The reporting in BILL hasn't met my expectations. We have to manually adjust all data to extract the needed Excel files. There's a need for better report design, as the current templates are very basic and lack design features. They should focus more on improving design and reporting.

“Is it too good to be true? A simple click of a button and all my bills are paid?!

Pros

BILL simplifies the entire invoicing and payment process for me. It accelerates the billing life cycle, thanks to efficient workflows and automations, enabling me to dedicate more time to strategizing for the future of the companies I assist.

Cons

While BILL has been good, there are updates that could make things more relevant and easier. For instance, when a check is automatically voided after 90 days, it uses the original payment date instead of the void date, potentially causing reporting issues when integrated with QBO.

“Aspects of Bill.com

Pros

Processing ease, streamlined approval workflows, and efficient payment initiation via ACH are standout features of Bill.com.

Cons

Accessing the tool is direct, and integrating it with other applications is easy.

“Bill.com Review

Pros

Its intuitive interface and well-designed dashboard make tasks direct and efficient.

Cons

It can get expensive for smaller businesses needing multiple users.

“My 2 years experience with Bill.com

Pros

We rely on BILL (Bill.com) for invoice processing, payments, and vendor management. It enables us to ensure timely payments and efficient vendor management. The AI-driven invoice recognition is particularly beneficial, and it's easy to enter, track, and apply payments to bills. The availability of comprehensive reports and flexible payment methods, including E-payment and Wire, enhances our operational efficiency.

Cons

Sometimes, I encounter issues when connecting vendors to E-payment or Wire payment. Technical support is only available via chat. Sync errors should provide more detailed information on the cause. Apart from these issues, if any arise in the future, I can update this review.

“Bill.com Makes Great Addition to Bookkeeping Tech Stack

Pros

User-friendly with an easy setup process, Bill.com enhances the efficiency of bill payments.

Cons

It's slightly costly for small businesses.

“A good product for small companies with lots to track

Pros

This product is ideal for companies handling large volumes of invoices, offering robust tracking and significant time savings in QuickBooks bookkeeping for AP.

Cons

This product becomes more expensive if you process fewer than 20 payments per month compared to something like Milio (integrated into QuickBooks Online).

“Bill.com IS a gamechanger for us

Pros

The inbox feature for bills and seamless payments to vendors are standout qualities of Bill.com that we find invaluable.

Cons

A dark mode for Bill.com would be helpful. Sometimes, the inbox isn't up to date, especially when two people are entering bills concurrently, increasing the likelihood of duplicates.

“Getting better but still needs reporting

Pros

The automation and default settings have improved significantly. The sync function with QB & Sage Intacct is reliable, minimizing duplicate efforts. The platform's security measures for users and banking information are robust, and the note functionality is excellent for internal communication and record-keeping. Customer support is consistently reliable.

Cons

The reporting capabilities are definitely lacking. Generating filtered reports is limited and cumbersome. I often end up running extensive reports when I only need the history of a single vendor. While the sync function works well when it operates smoothly, sync errors can be quite complex. Sometimes, support doesn't fully grasp what I'm trying to achieve, suggesting varying levels of experience with the product.

“Happy with Bill.com

Pros

Bill is direct and intuitive, providing a unified platform to manage all aspects of my business seamlessly.

Cons

Everything works well for us, and it meets all our payment processing needs.

“UOA review

Pros

Electronic payments have become essential, especially given the unreliability of USPS for mailing physical checks.

Cons

It's not entirely intuitive. Some functions are challenging to locate.

“Bill , automate invoices

Pros

I like how Bill streamlines financial automation. At my company, we rely on it to swiftly handle invoices, whether uploaded from computers, emails, or via mobile with just a photo. Bill plays a crucial role in our digital finance transformation, offering scalability and rapid invoice generation. Its tracking system keeps us informed about invoice statuses, enhancing our control over finances.

Cons

I find the customer support response times frustratingly slow. When urgent attention is needed, this delay can significantly impact processes, especially with issues like email duplicates that are exacerbated by their sluggish handling.

“Bill makes it easy to receive ACH payments from clients

Pros

Bill provides a seamless method for receiving invoice payments. While I don't directly invoice through Bill myself, many of my clients use it for ACH payments, which benefits all parties involved due to its simplicity and efficiency.

Cons

Initially, I was uncertain about Bill.com when asked to join by a client for payment purposes. Despite receiving multiple calls from Bill requesting more business information, I've declined as I'm satisfied with its current functionality and have no interest in adding more features or upgrading my account.

“Ge

Pros

My interaction with Bill is solely as an end-user. I value its capability to create invoices for clients who utilize it for billing and accounting purposes. The process of entering invoices is direct, and I like being able to monitor payment requests once submitted. Filtering invoices is intuitive, ensuring I focus only on relevant features. While I don't utilize it for payment processing, Bill serves excellently for accounts receivable, ensuring prompt payments with reasonable processing fees and expedited processing options.

Cons

As an end-user with limited experience, there have been occasional instances where my payment requests weren't received or were duplicated. While not frequent, delays in payment processing can be more prolonged than ideal. However, companies fully utilizing Bill.com's suite seem satisfied, having used it successfully over the long term.

“Bill.com is the slowest invoicing and funding provider of them all.

Pros

Bill.com maintains robust security measures and seamlessly integrates with most accounting platforms, ensuring reliable operations across financial systems.

Cons

The customer (not us) has considerable control over scheduling payment amounts and dates, even altering them after appearing paid. From our perspective, clarity on payment receipt before shipment is crucial. Unfortunately, the funding process via ACH takes 7-8 business days or longer, which lacks competitiveness. It's evident that besides the $79 software fee, much of their revenue stems from the float on both our receivables and payables. Ensuring prompt payments for all parties involved is paramount to us, minimizing waiting times.