Bill.com Reviews
softwareOverall Rating
4
46 Reviews
Rating Distribution
5
(21)
4
(15)
3
(5)
2
(1)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Overall Rating
4
46 Reviews
Rating Distribution
5
(21)
4
(15)
3
(5)
2
(1)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Filters
Industry
Provider Size
Time Used
Sort by:
Creates AP efficiencies, but difficulty in 3-way match processing
Creates AP efficiencies, but difficulty in 3-way match processing
Pros
It's incredibly intuitive, streamlining the process of eliminating paper checks and manually processing wires and ACH payments.
Cons
The expenses, integrating it with our ERP system (Netsuite), and handling inventory prepayments and three-way match transactions were challenging.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Andrea
Food & Beverages, 11-50 employees
More than a year
June 2024
BILL AP & AR software for business
BILL AP & AR software for business
Pros
What appeals most to me is its directness and intuitive design.
Cons
When you receive an invoice via email, you often need to adjust some fields. The AI automation for this feature isn't always accurate and could use improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Catherine
Computer Software, 101-500 employees
Less than a year
June 2024
High recommendation to use BILL!
High recommendation to use BILL!
Pros
BILL stands out for its simplicity and transparency, making it my top recommendation for business software needs!
Cons
Currently, I haven't encountered any downsides. My experience with this has been excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Steven
Marketing and Advertising, 101-500 employees
Less than 6 months
June 2024
Decent product, but not my favorite
Decent product, but not my favorite
Pros
Managing client billing using BILL is impressively direct.
Cons
It feels a bit outdated. Navigating it can be somewhat cumbersome, and the user experience could benefit from an update.
Ease of use
5
Value for money
8
Customer Support
5
Functionality
8
Anonymous
Not specified, 1-10 employees
Less than 6 months
May 2024
BILL Accounts Payable & Receivable Is a Reliable Solution
BILL Accounts Payable & Receivable Is a Reliable Solution
Pros
The efficiency of BILL Accounts Payable & Receivable is commendable. It's direct and reliably accurate.
Cons
I don't have any complaints about BILL Accounts Payable & Receivable. It's truly impressive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Valentina
Hospital & Health Care, 500+ employees
More than a year
April 2024
I like it
I like it
Pros
The accounting and invoicing features are particularly appealing to me.
Cons
I haven't faced any issues with the software; it fulfills its purpose perfectly for me.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Resha
Accounting, 1-10 employees
April 2024
Easy For Entire Company Use
Easy For Entire Company Use
Pros
Despite not being part of the Accounting Team, I find the BILL website and mobile app indispensable for reconciling my business credit card (Divvy Card). Compared to other systems, I like the ease of checking available amounts, company budgets, and the option to request funds directly from the app.
Cons
So far, I haven't experienced any problems with BILL or my Divvy Card setup. I'm meticulous about my budget and keeping track of invoices and receipts. The automatic transaction reconciliation feature is a plus, even though it can initially seem overwhelming, I find it preferable.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jordan
Real Estate, 11-50 employees
Less than 6 months
March 2024
The best choice for your business!
The best choice for your business!
Pros
BILL's simplicity makes it a standout choice! Its comprehensive features consolidate numerous tasks into one platform. Customer service has also been consistently helpful whenever I've needed support.
Cons
Personally, I haven't encountered any issues using BILL so far, and I don't foresee that changing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ashlyn
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2024
Awful customer service
Awful customer service
Pros
Unfortunately, I haven't found anything positive to say about this platform.
Cons
I believe this company has some of the worst customer service in the payment processing industry. I strongly recommend using almost any other service provider.
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Jake
Computer & Network Security, 11-50 employees
Less than 6 months
February 2024
All Matters Accounting Made Easy With BILL
All Matters Accounting Made Easy With BILL
Pros
From creating invoices to managing them, BILL handles everything efficiently, including payment processing, making it an excellent choice for small business accounting.
Cons
It has effectively managed our unique business accounting requirements without any issues.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Gatuko
Consumer Services, 51-100 employees
More than a year
February 2024
Bill.com for invoicing and bill payment
Bill.com for invoicing and bill payment
Pros
Syncing with Quickbooks Desktop is seamless, and sending invoices and paying vendors is hassle-free.
Cons
Occasionally, there were synchronization issues with QB, but I managed to resolve them with extensive support from QB.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Maureen
Accounting, 1-10 employees
More than a year
February 2024
My Experience With Bill
My Experience With Bill
Pros
Bill provides a direct method for receiving payments from brands that hire me as a freelancer.
Cons
It's a bit pricier than what I expected.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rochelle
Marketing and Advertising, 1-10 employees
February 2024
bac exchange rates
bac exchange rates
Pros
Making payments is direct, although sometimes bill.com can act unexpectedly and incur additional costs for clients.
Cons
I usually made payments in dollars, but suddenly, bill.com converted them to AED for the recipient who uses a USD account, costing me a 2.5% conversion fee, which was excessive.
Ease of use
5
Value for money
7
Customer Support
1
Functionality
5
Nick
Computer Software, 11-50 employees
More than a year
January 2024
Bill.com is a scam
Bill.com is a scam
Pros
It works intermittently, but when it does, it functions adequately. It shouldn't be this complex�it's just a credit card.
Cons
Monthly auto-payments are drafted from my account, which works fine for me since I prefer to pay my credit cards early.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Eugene
Farming, 1-10 employees
Less than 6 months
December 2023
AP made easier
AP made easier
Pros
BILL's interface is intuitive and easy to navigate, especially compared to QB.
Cons
Occasionally, I find the AI auto-population feature frustrating when processing invoices.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jennifer
Non-Profit Organization Management, 51-100 employees
More than a year
December 2023
Seems secure but user interface a bit clunky
Seems secure but user interface a bit clunky
Pros
Transaction security is paramount, particularly for billing, invoicing, payments, and fund transfers.
Cons
The dashboard and transaction reporting interface are somewhat clunky and not very intuitive.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Cat
Non-Profit Organization Management, 1-10 employees
More than a year
December 2023
Easy for both AP and AR
Easy for both AP and AR
Pros
It's widely adopted by clients for billing and payment processing, ensuring prompt receipt of approved payments.
Cons
There were numerous steps involved in getting a submitted invoice approved for payment.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Melissa
Architecture & Planning, 1-10 employees
Less than 6 months
November 2023
How I Use Bill.com
How I Use Bill.com
Pros
I like how BILL offers a comprehensive platform, yet I can perform basic tasks efficiently without delving into unnecessary details. It's direct yet thorough.
Cons
I can't think of anything I dislike about this platform.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Jennifer
Non-Profit Organization Management, 1-10 employees
Less than a year
November 2023
BILL for Web Developers
BILL for Web Developers
Pros
It generates professional-looking PDF invoices that can be customized to suit preferences, supporting multiple currencies effectively.
Cons
Transitioning data from another billing software can be challenging and time-consuming.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Not specified, 11-50 employees
Less than 6 months
November 2023
Great for customer relations
Great for customer relations
Pros
Easily transferring funds for projects requires minimal effort with BILL.
Cons
There are numerous options that require tutorials and additional support to navigate effectively.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
5
Will
Telecommunications, 1-10 employees
Less than a year
November 2023
Billing and invoicing solution
Billing and invoicing solution
Pros
It's ideal for managing invoicing, accelerating payment processes, and seamlessly integrating with accounting software.
Cons
The pricing is based on users rather than accounts, which can become costly if multiple people need access.
Ease of use
8
Value for money
4
Customer Support
4
Functionality
5
Anonymous
Not specified, 11-50 employees
Less than a year
November 2023
Bill Gets The Job Done
Bill Gets The Job Done
Pros
Bill is relatively direct to set up. While not the most aesthetically pleasing, its functionality is reliable.
Cons
The app is adequate; it gets the job done, but it's not as direct as some of its competitors.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Reggie
Retail, 1-10 employees
Less than 6 months
November 2023
Fast and convenient way to submit invoices and get paid
Fast and convenient way to submit invoices and get paid
Pros
Thanks to Bill.com, I no longer have to worry about lost or forgotten invoices�it prompts clients about outstanding payments.
Cons
Setting up my account initially was a bit challenging. The first invoice payment took several weeks to process, which almost made me give up. However, the issue was eventually resolved, and it has been working smoothly for me since.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Maria
E-Learning, 51-100 employees
Less than 6 months
November 2023
Mixed Feelings
Mixed Feelings
Pros
Its user-friendly interface and pleasing aesthetics are crucial for me.
Cons
Integrating this with Xero in our company hasn't been seamless; there are issues with duplication.
Ease of use
10
Value for money
3
Customer Support
8
Functionality
3
Jacquie
Computer Software, 11-50 employees
More than a year
November 2023
Getting our money on time
Getting our money on time
Pros
Some clients use Bill for paying our invoices, and the process is remarkably direct. Setup was quick, and it has been hassle-free since then, much like a smooth flight where everything goes as expected.
Cons
On days with heavy usage, the interface isn't as fast as it is on lighter days.
Ease of use
10
Value for money
7
Customer Support
5
Functionality
6
Anonymous
Not specified, 1-10 employees
More than a year
October 2023
Bill.com = So Easy to Use
Bill.com = So Easy to Use
Pros
Setting up Bill.com is simple and incredibly intuitive.
Cons
Bill.com has become quite pricey over the past 6 years!
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Thomas
Transportation/Trucking/Railroad, 1-10 employees
More than a year
October 2023
Love bill.com
Love bill.com
Pros
This online bill payment portal is effortless to navigate, offering all the tools necessary for tracking bills effectively. Moreover, its interface is visually appealing.
Cons
I honestly can't think of anything that bothers me about Bill.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary-Ann
Information Technology and Services, 11-50 employees
More than a year
October 2023
Bill.com helped to streamline our process
Bill.com helped to streamline our process
Pros
What stands out to me are the simplicity of navigation and the streamlined approval processes within our organization. I also like how the software learns from invoices, applying that knowledge to code future invoices.
Cons
One enhancement I'd suggest is the option to employ people to analyze very large and intricate bills.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Non-Profit Organization Management, 11-50 employees
Less than 6 months
October 2023
BILL Master
BILL Master
Pros
As a controller, BILL significantly reduces my workload and the headaches associated with paper-based processes. It's a forward-looking automation tool that boosts an AP clerk's productivity tenfold.
Cons
BILL is somewhat costly, and while it's not a comprehensive solution, you often need to use it integrated with other solutions, which can drive up costs.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
James
Real Estate, 1-10 employees
More than a year
October 2023
BILL makes it easy
BILL makes it easy
Pros
The initial setup and subsequent use of Bill.com are both remarkably uncomplicated. Submitting payments is a breeze.
Cons
It offers fewer functions and tools and lacks the transparency of its competitors, but it still gets the job done.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Anonymous
Not specified, 101-500 employees
More than a year
October 2023
A Fast Convenient way to pay bills for any size business.
A Fast Convenient way to pay bills for any size business.
Pros
I like the flexibility to issue payments via bank account or credit card with swift processing times. Bill's pricing is competitive compared to other options we've considered.
Cons
Virtual card payments aren't my favorite. Also, Bill has occasionally connected me with vendors who aren't the ones I entered, indicating room for improvement in network connections.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Kristina
Accounting, 1-10 employees
More than a year
October 2023
Simplified process for Invoice processing and payment application
Simplified process for Invoice processing and payment application
Pros
We utilize multiple software solutions for comprehensive accounting for clients. Bill.com excels in its seamless integration capabilities with other software. It simplifies invoicing for our clients and streamlines vendor invoice processing, leveraging IVA for efficient data capture. The payment processing features in Bill.com are particularly noteworthy for their variety and cost-effectiveness, allowing us to initiate single or scheduled payments for vendors.
Cons
The reporting in BILL hasn't met my expectations. We have to manually adjust all data to extract the needed Excel files. There's a need for better report design, as the current templates are very basic and lack design features. They should focus more on improving design and reporting.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Pavan
Accounting, 500+ employees
Less than a year
October 2023
Is it too good to be true? A simple click of a button and all my bills are paid?!
Is it too good to be true? A simple click of a button and all my bills are paid?!
Pros
BILL simplifies the entire invoicing and payment process for me. It accelerates the billing life cycle, thanks to efficient workflows and automations, enabling me to dedicate more time to strategizing for the future of the companies I assist.
Cons
While BILL has been good, there are updates that could make things more relevant and easier. For instance, when a check is automatically voided after 90 days, it uses the original payment date instead of the void date, potentially causing reporting issues when integrated with QBO.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Krystal
Financial Services, 11-50 employees
More than a year
October 2023
Aspects of Bill.com
Aspects of Bill.com
Pros
Processing ease, streamlined approval workflows, and efficient payment initiation via ACH are standout features of Bill.com.
Cons
Accessing the tool is direct, and integrating it with other applications is easy.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Guru
Accounting, 500+ employees
More than a year
October 2023
Bill.com Review
Bill.com Review
Pros
Its intuitive interface and well-designed dashboard make tasks direct and efficient.
Cons
It can get expensive for smaller businesses needing multiple users.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Laura
Accounting, 11-50 employees
More than a year
October 2023
My 2 years experience with Bill.com
My 2 years experience with Bill.com
Pros
We rely on BILL (Bill.com) for invoice processing, payments, and vendor management. It enables us to ensure timely payments and efficient vendor management. The AI-driven invoice recognition is particularly beneficial, and it's easy to enter, track, and apply payments to bills. The availability of comprehensive reports and flexible payment methods, including E-payment and Wire, enhances our operational efficiency.
Cons
Sometimes, I encounter issues when connecting vendors to E-payment or Wire payment. Technical support is only available via chat. Sync errors should provide more detailed information on the cause. Apart from these issues, if any arise in the future, I can update this review.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not specified, 500+ employees
More than a year
September 2023
Bill.com Makes Great Addition to Bookkeeping Tech Stack
Bill.com Makes Great Addition to Bookkeeping Tech Stack
Pros
User-friendly with an easy setup process, Bill.com enhances the efficiency of bill payments.
Cons
It's slightly costly for small businesses.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Christal
Accounting, 1-10 employees
Less than 6 months
September 2023
A good product for small companies with lots to track
A good product for small companies with lots to track
Pros
This product is ideal for companies handling large volumes of invoices, offering robust tracking and significant time savings in QuickBooks bookkeeping for AP.
Cons
This product becomes more expensive if you process fewer than 20 payments per month compared to something like Milio (integrated into QuickBooks Online).
Ease of use
8
Value for money
6
Customer Support
2
Functionality
8
Ravi
Computer & Network Security, 1-10 employees
More than a year
September 2023
Bill.com IS a gamechanger for us
Bill.com IS a gamechanger for us
Pros
The inbox feature for bills and seamless payments to vendors are standout qualities of Bill.com that we find invaluable.
Cons
A dark mode for Bill.com would be helpful. Sometimes, the inbox isn't up to date, especially when two people are entering bills concurrently, increasing the likelihood of duplicates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Emma
Telecommunications, 11-50 employees
Less than a year
August 2023
Getting better but still needs reporting
Getting better but still needs reporting
Pros
The automation and default settings have improved significantly. The sync function with QB & Sage Intacct is reliable, minimizing duplicate efforts. The platform's security measures for users and banking information are robust, and the note functionality is excellent for internal communication and record-keeping. Customer support is consistently reliable.
Cons
The reporting capabilities are definitely lacking. Generating filtered reports is limited and cumbersome. I often end up running extensive reports when I only need the history of a single vendor. While the sync function works well when it operates smoothly, sync errors can be quite complex. Sometimes, support doesn't fully grasp what I'm trying to achieve, suggesting varying levels of experience with the product.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kirsten
Accounting, 51-100 employees
More than a year
August 2023
Happy with Bill.com
Happy with Bill.com
Pros
Bill is direct and intuitive, providing a unified platform to manage all aspects of my business seamlessly.
Cons
Everything works well for us, and it meets all our payment processing needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Donna
Religious Institutions, 11-50 employees
Less than a year
August 2023
UOA review
UOA review
Pros
Electronic payments have become essential, especially given the unreliability of USPS for mailing physical checks.
Cons
It's not entirely intuitive. Some functions are challenging to locate.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Lizbeth
Hospital & Health Care, 101-500 employees
Less than 6 months
August 2023
Bill , automate invoices
Bill , automate invoices
Pros
I like how Bill streamlines financial automation. At my company, we rely on it to swiftly handle invoices, whether uploaded from computers, emails, or via mobile with just a photo. Bill plays a crucial role in our digital finance transformation, offering scalability and rapid invoice generation. Its tracking system keeps us informed about invoice statuses, enhancing our control over finances.
Cons
I find the customer support response times frustratingly slow. When urgent attention is needed, this delay can significantly impact processes, especially with issues like email duplicates that are exacerbated by their sluggish handling.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Adam
Information Technology and Services, 500+ employees
More than a year
August 2023
Bill makes it easy to receive ACH payments from clients
Bill makes it easy to receive ACH payments from clients
Pros
Bill provides a seamless method for receiving invoice payments. While I don't directly invoice through Bill myself, many of my clients use it for ACH payments, which benefits all parties involved due to its simplicity and efficiency.
Cons
Initially, I was uncertain about Bill.com when asked to join by a client for payment purposes. Despite receiving multiple calls from Bill requesting more business information, I've declined as I'm satisfied with its current functionality and have no interest in adding more features or upgrading my account.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 1-10 employees
More than a year
August 2023
Ge
Ge
Pros
My interaction with Bill is solely as an end-user. I value its capability to create invoices for clients who utilize it for billing and accounting purposes. The process of entering invoices is direct, and I like being able to monitor payment requests once submitted. Filtering invoices is intuitive, ensuring I focus only on relevant features. While I don't utilize it for payment processing, Bill serves excellently for accounts receivable, ensuring prompt payments with reasonable processing fees and expedited processing options.
Cons
As an end-user with limited experience, there have been occasional instances where my payment requests weren't received or were duplicated. While not frequent, delays in payment processing can be more prolonged than ideal. However, companies fully utilizing Bill.com's suite seem satisfied, having used it successfully over the long term.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Melanie
Professional Training & Coaching, 1-10 employees
More than a year
July 2023
Bill.com is the slowest invoicing and funding provider of them all.
Bill.com is the slowest invoicing and funding provider of them all.
Pros
Bill.com maintains robust security measures and seamlessly integrates with most accounting platforms, ensuring reliable operations across financial systems.
Cons
The customer (not us) has considerable control over scheduling payment amounts and dates, even altering them after appearing paid. From our perspective, clarity on payment receipt before shipment is crucial. Unfortunately, the funding process via ACH takes 7-8 business days or longer, which lacks competitiveness. It's evident that besides the $79 software fee, much of their revenue stems from the float on both our receivables and payables. Ensuring prompt payments for all parties involved is paramount to us, minimizing waiting times.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Craig
Business Supplies and Equipment, 1-10 employees
Less than 6 months
July 2023
Filters
Sort by:
Creates AP efficiencies, but difficulty in 3-way match processing
Creates AP efficiencies, but difficulty in 3-way match processing
Pros
It's incredibly intuitive, streamlining the process of eliminating paper checks and manually processing wires and ACH payments.
Cons
The expenses, integrating it with our ERP system (Netsuite), and handling inventory prepayments and three-way match transactions were challenging.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Andrea
Food & Beverages, 11-50 employees
More than a year
June 2024
BILL AP & AR software for business
BILL AP & AR software for business
Pros
What appeals most to me is its directness and intuitive design.
Cons
When you receive an invoice via email, you often need to adjust some fields. The AI automation for this feature isn't always accurate and could use improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Catherine
Computer Software, 101-500 employees
Less than a year
June 2024
High recommendation to use BILL!
High recommendation to use BILL!
Pros
BILL stands out for its simplicity and transparency, making it my top recommendation for business software needs!
Cons
Currently, I haven't encountered any downsides. My experience with this has been excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Steven
Marketing and Advertising, 101-500 employees
Less than 6 months
June 2024
Decent product, but not my favorite
Decent product, but not my favorite
Pros
Managing client billing using BILL is impressively direct.
Cons
It feels a bit outdated. Navigating it can be somewhat cumbersome, and the user experience could benefit from an update.
Ease of use
5
Value for money
8
Customer Support
5
Functionality
8
Anonymous
Not specified, 1-10 employees
Less than 6 months
May 2024
BILL Accounts Payable & Receivable Is a Reliable Solution
BILL Accounts Payable & Receivable Is a Reliable Solution
Pros
The efficiency of BILL Accounts Payable & Receivable is commendable. It's direct and reliably accurate.
Cons
I don't have any complaints about BILL Accounts Payable & Receivable. It's truly impressive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Valentina
Hospital & Health Care, 500+ employees
More than a year
April 2024
I like it
I like it
Pros
The accounting and invoicing features are particularly appealing to me.
Cons
I haven't faced any issues with the software; it fulfills its purpose perfectly for me.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Resha
Accounting, 1-10 employees
April 2024
Easy For Entire Company Use
Easy For Entire Company Use
Pros
Despite not being part of the Accounting Team, I find the BILL website and mobile app indispensable for reconciling my business credit card (Divvy Card). Compared to other systems, I like the ease of checking available amounts, company budgets, and the option to request funds directly from the app.
Cons
So far, I haven't experienced any problems with BILL or my Divvy Card setup. I'm meticulous about my budget and keeping track of invoices and receipts. The automatic transaction reconciliation feature is a plus, even though it can initially seem overwhelming, I find it preferable.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jordan
Real Estate, 11-50 employees
Less than 6 months
March 2024
The best choice for your business!
The best choice for your business!
Pros
BILL's simplicity makes it a standout choice! Its comprehensive features consolidate numerous tasks into one platform. Customer service has also been consistently helpful whenever I've needed support.
Cons
Personally, I haven't encountered any issues using BILL so far, and I don't foresee that changing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ashlyn
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2024
Awful customer service
Awful customer service
Pros
Unfortunately, I haven't found anything positive to say about this platform.
Cons
I believe this company has some of the worst customer service in the payment processing industry. I strongly recommend using almost any other service provider.
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Jake
Computer & Network Security, 11-50 employees
Less than 6 months
February 2024
All Matters Accounting Made Easy With BILL
All Matters Accounting Made Easy With BILL
Pros
From creating invoices to managing them, BILL handles everything efficiently, including payment processing, making it an excellent choice for small business accounting.
Cons
It has effectively managed our unique business accounting requirements without any issues.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Gatuko
Consumer Services, 51-100 employees
More than a year
February 2024
Bill.com for invoicing and bill payment
Bill.com for invoicing and bill payment
Pros
Syncing with Quickbooks Desktop is seamless, and sending invoices and paying vendors is hassle-free.
Cons
Occasionally, there were synchronization issues with QB, but I managed to resolve them with extensive support from QB.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Maureen
Accounting, 1-10 employees
More than a year
February 2024
My Experience With Bill
My Experience With Bill
Pros
Bill provides a direct method for receiving payments from brands that hire me as a freelancer.
Cons
It's a bit pricier than what I expected.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rochelle
Marketing and Advertising, 1-10 employees
February 2024
bac exchange rates
bac exchange rates
Pros
Making payments is direct, although sometimes bill.com can act unexpectedly and incur additional costs for clients.
Cons
I usually made payments in dollars, but suddenly, bill.com converted them to AED for the recipient who uses a USD account, costing me a 2.5% conversion fee, which was excessive.
Ease of use
5
Value for money
7
Customer Support
1
Functionality
5
Nick
Computer Software, 11-50 employees
More than a year
January 2024
Bill.com is a scam
Bill.com is a scam
Pros
It works intermittently, but when it does, it functions adequately. It shouldn't be this complex�it's just a credit card.
Cons
Monthly auto-payments are drafted from my account, which works fine for me since I prefer to pay my credit cards early.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Eugene
Farming, 1-10 employees
Less than 6 months
December 2023
AP made easier
AP made easier
Pros
BILL's interface is intuitive and easy to navigate, especially compared to QB.
Cons
Occasionally, I find the AI auto-population feature frustrating when processing invoices.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jennifer
Non-Profit Organization Management, 51-100 employees
More than a year
December 2023
Seems secure but user interface a bit clunky
Seems secure but user interface a bit clunky
Pros
Transaction security is paramount, particularly for billing, invoicing, payments, and fund transfers.
Cons
The dashboard and transaction reporting interface are somewhat clunky and not very intuitive.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Cat
Non-Profit Organization Management, 1-10 employees
More than a year
December 2023
Easy for both AP and AR
Easy for both AP and AR
Pros
It's widely adopted by clients for billing and payment processing, ensuring prompt receipt of approved payments.
Cons
There were numerous steps involved in getting a submitted invoice approved for payment.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Melissa
Architecture & Planning, 1-10 employees
Less than 6 months
November 2023
How I Use Bill.com
How I Use Bill.com
Pros
I like how BILL offers a comprehensive platform, yet I can perform basic tasks efficiently without delving into unnecessary details. It's direct yet thorough.
Cons
I can't think of anything I dislike about this platform.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Jennifer
Non-Profit Organization Management, 1-10 employees
Less than a year
November 2023
BILL for Web Developers
BILL for Web Developers
Pros
It generates professional-looking PDF invoices that can be customized to suit preferences, supporting multiple currencies effectively.
Cons
Transitioning data from another billing software can be challenging and time-consuming.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Not specified, 11-50 employees
Less than 6 months
November 2023
Great for customer relations
Great for customer relations
Pros
Easily transferring funds for projects requires minimal effort with BILL.
Cons
There are numerous options that require tutorials and additional support to navigate effectively.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
5
Will
Telecommunications, 1-10 employees
Less than a year
November 2023
Billing and invoicing solution
Billing and invoicing solution
Pros
It's ideal for managing invoicing, accelerating payment processes, and seamlessly integrating with accounting software.
Cons
The pricing is based on users rather than accounts, which can become costly if multiple people need access.
Ease of use
8
Value for money
4
Customer Support
4
Functionality
5
Anonymous
Not specified, 11-50 employees
Less than a year
November 2023
Bill Gets The Job Done
Bill Gets The Job Done
Pros
Bill is relatively direct to set up. While not the most aesthetically pleasing, its functionality is reliable.
Cons
The app is adequate; it gets the job done, but it's not as direct as some of its competitors.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Reggie
Retail, 1-10 employees
Less than 6 months
November 2023
Fast and convenient way to submit invoices and get paid
Fast and convenient way to submit invoices and get paid
Pros
Thanks to Bill.com, I no longer have to worry about lost or forgotten invoices�it prompts clients about outstanding payments.
Cons
Setting up my account initially was a bit challenging. The first invoice payment took several weeks to process, which almost made me give up. However, the issue was eventually resolved, and it has been working smoothly for me since.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Maria
E-Learning, 51-100 employees
Less than 6 months
November 2023
Mixed Feelings
Mixed Feelings
Pros
Its user-friendly interface and pleasing aesthetics are crucial for me.
Cons
Integrating this with Xero in our company hasn't been seamless; there are issues with duplication.
Ease of use
10
Value for money
3
Customer Support
8
Functionality
3
Jacquie
Computer Software, 11-50 employees
More than a year
November 2023
Getting our money on time
Getting our money on time
Pros
Some clients use Bill for paying our invoices, and the process is remarkably direct. Setup was quick, and it has been hassle-free since then, much like a smooth flight where everything goes as expected.
Cons
On days with heavy usage, the interface isn't as fast as it is on lighter days.
Ease of use
10
Value for money
7
Customer Support
5
Functionality
6
Anonymous
Not specified, 1-10 employees
More than a year
October 2023
Bill.com = So Easy to Use
Bill.com = So Easy to Use
Pros
Setting up Bill.com is simple and incredibly intuitive.
Cons
Bill.com has become quite pricey over the past 6 years!
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Thomas
Transportation/Trucking/Railroad, 1-10 employees
More than a year
October 2023
Love bill.com
Love bill.com
Pros
This online bill payment portal is effortless to navigate, offering all the tools necessary for tracking bills effectively. Moreover, its interface is visually appealing.
Cons
I honestly can't think of anything that bothers me about Bill.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary-Ann
Information Technology and Services, 11-50 employees
More than a year
October 2023
Bill.com helped to streamline our process
Bill.com helped to streamline our process
Pros
What stands out to me are the simplicity of navigation and the streamlined approval processes within our organization. I also like how the software learns from invoices, applying that knowledge to code future invoices.
Cons
One enhancement I'd suggest is the option to employ people to analyze very large and intricate bills.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Non-Profit Organization Management, 11-50 employees
Less than 6 months
October 2023
BILL Master
BILL Master
Pros
As a controller, BILL significantly reduces my workload and the headaches associated with paper-based processes. It's a forward-looking automation tool that boosts an AP clerk's productivity tenfold.
Cons
BILL is somewhat costly, and while it's not a comprehensive solution, you often need to use it integrated with other solutions, which can drive up costs.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
James
Real Estate, 1-10 employees
More than a year
October 2023
BILL makes it easy
BILL makes it easy
Pros
The initial setup and subsequent use of Bill.com are both remarkably uncomplicated. Submitting payments is a breeze.
Cons
It offers fewer functions and tools and lacks the transparency of its competitors, but it still gets the job done.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Anonymous
Not specified, 101-500 employees
More than a year
October 2023
A Fast Convenient way to pay bills for any size business.
A Fast Convenient way to pay bills for any size business.
Pros
I like the flexibility to issue payments via bank account or credit card with swift processing times. Bill's pricing is competitive compared to other options we've considered.
Cons
Virtual card payments aren't my favorite. Also, Bill has occasionally connected me with vendors who aren't the ones I entered, indicating room for improvement in network connections.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Kristina
Accounting, 1-10 employees
More than a year
October 2023
Simplified process for Invoice processing and payment application
Simplified process for Invoice processing and payment application
Pros
We utilize multiple software solutions for comprehensive accounting for clients. Bill.com excels in its seamless integration capabilities with other software. It simplifies invoicing for our clients and streamlines vendor invoice processing, leveraging IVA for efficient data capture. The payment processing features in Bill.com are particularly noteworthy for their variety and cost-effectiveness, allowing us to initiate single or scheduled payments for vendors.
Cons
The reporting in BILL hasn't met my expectations. We have to manually adjust all data to extract the needed Excel files. There's a need for better report design, as the current templates are very basic and lack design features. They should focus more on improving design and reporting.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Pavan
Accounting, 500+ employees
Less than a year
October 2023
Is it too good to be true? A simple click of a button and all my bills are paid?!
Is it too good to be true? A simple click of a button and all my bills are paid?!
Pros
BILL simplifies the entire invoicing and payment process for me. It accelerates the billing life cycle, thanks to efficient workflows and automations, enabling me to dedicate more time to strategizing for the future of the companies I assist.
Cons
While BILL has been good, there are updates that could make things more relevant and easier. For instance, when a check is automatically voided after 90 days, it uses the original payment date instead of the void date, potentially causing reporting issues when integrated with QBO.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Krystal
Financial Services, 11-50 employees
More than a year
October 2023
Aspects of Bill.com
Aspects of Bill.com
Pros
Processing ease, streamlined approval workflows, and efficient payment initiation via ACH are standout features of Bill.com.
Cons
Accessing the tool is direct, and integrating it with other applications is easy.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Guru
Accounting, 500+ employees
More than a year
October 2023
Bill.com Review
Bill.com Review
Pros
Its intuitive interface and well-designed dashboard make tasks direct and efficient.
Cons
It can get expensive for smaller businesses needing multiple users.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Laura
Accounting, 11-50 employees
More than a year
October 2023
My 2 years experience with Bill.com
My 2 years experience with Bill.com
Pros
We rely on BILL (Bill.com) for invoice processing, payments, and vendor management. It enables us to ensure timely payments and efficient vendor management. The AI-driven invoice recognition is particularly beneficial, and it's easy to enter, track, and apply payments to bills. The availability of comprehensive reports and flexible payment methods, including E-payment and Wire, enhances our operational efficiency.
Cons
Sometimes, I encounter issues when connecting vendors to E-payment or Wire payment. Technical support is only available via chat. Sync errors should provide more detailed information on the cause. Apart from these issues, if any arise in the future, I can update this review.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not specified, 500+ employees
More than a year
September 2023
Bill.com Makes Great Addition to Bookkeeping Tech Stack
Bill.com Makes Great Addition to Bookkeeping Tech Stack
Pros
User-friendly with an easy setup process, Bill.com enhances the efficiency of bill payments.
Cons
It's slightly costly for small businesses.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Christal
Accounting, 1-10 employees
Less than 6 months
September 2023
A good product for small companies with lots to track
A good product for small companies with lots to track
Pros
This product is ideal for companies handling large volumes of invoices, offering robust tracking and significant time savings in QuickBooks bookkeeping for AP.
Cons
This product becomes more expensive if you process fewer than 20 payments per month compared to something like Milio (integrated into QuickBooks Online).
Ease of use
8
Value for money
6
Customer Support
2
Functionality
8
Ravi
Computer & Network Security, 1-10 employees
More than a year
September 2023
Bill.com IS a gamechanger for us
Bill.com IS a gamechanger for us
Pros
The inbox feature for bills and seamless payments to vendors are standout qualities of Bill.com that we find invaluable.
Cons
A dark mode for Bill.com would be helpful. Sometimes, the inbox isn't up to date, especially when two people are entering bills concurrently, increasing the likelihood of duplicates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Emma
Telecommunications, 11-50 employees
Less than a year
August 2023
Getting better but still needs reporting
Getting better but still needs reporting
Pros
The automation and default settings have improved significantly. The sync function with QB & Sage Intacct is reliable, minimizing duplicate efforts. The platform's security measures for users and banking information are robust, and the note functionality is excellent for internal communication and record-keeping. Customer support is consistently reliable.
Cons
The reporting capabilities are definitely lacking. Generating filtered reports is limited and cumbersome. I often end up running extensive reports when I only need the history of a single vendor. While the sync function works well when it operates smoothly, sync errors can be quite complex. Sometimes, support doesn't fully grasp what I'm trying to achieve, suggesting varying levels of experience with the product.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kirsten
Accounting, 51-100 employees
More than a year
August 2023
Happy with Bill.com
Happy with Bill.com
Pros
Bill is direct and intuitive, providing a unified platform to manage all aspects of my business seamlessly.
Cons
Everything works well for us, and it meets all our payment processing needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Donna
Religious Institutions, 11-50 employees
Less than a year
August 2023
UOA review
UOA review
Pros
Electronic payments have become essential, especially given the unreliability of USPS for mailing physical checks.
Cons
It's not entirely intuitive. Some functions are challenging to locate.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Lizbeth
Hospital & Health Care, 101-500 employees
Less than 6 months
August 2023
Bill , automate invoices
Bill , automate invoices
Pros
I like how Bill streamlines financial automation. At my company, we rely on it to swiftly handle invoices, whether uploaded from computers, emails, or via mobile with just a photo. Bill plays a crucial role in our digital finance transformation, offering scalability and rapid invoice generation. Its tracking system keeps us informed about invoice statuses, enhancing our control over finances.
Cons
I find the customer support response times frustratingly slow. When urgent attention is needed, this delay can significantly impact processes, especially with issues like email duplicates that are exacerbated by their sluggish handling.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Adam
Information Technology and Services, 500+ employees
More than a year
August 2023
Bill makes it easy to receive ACH payments from clients
Bill makes it easy to receive ACH payments from clients
Pros
Bill provides a seamless method for receiving invoice payments. While I don't directly invoice through Bill myself, many of my clients use it for ACH payments, which benefits all parties involved due to its simplicity and efficiency.
Cons
Initially, I was uncertain about Bill.com when asked to join by a client for payment purposes. Despite receiving multiple calls from Bill requesting more business information, I've declined as I'm satisfied with its current functionality and have no interest in adding more features or upgrading my account.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 1-10 employees
More than a year
August 2023
Ge
Ge
Pros
My interaction with Bill is solely as an end-user. I value its capability to create invoices for clients who utilize it for billing and accounting purposes. The process of entering invoices is direct, and I like being able to monitor payment requests once submitted. Filtering invoices is intuitive, ensuring I focus only on relevant features. While I don't utilize it for payment processing, Bill serves excellently for accounts receivable, ensuring prompt payments with reasonable processing fees and expedited processing options.
Cons
As an end-user with limited experience, there have been occasional instances where my payment requests weren't received or were duplicated. While not frequent, delays in payment processing can be more prolonged than ideal. However, companies fully utilizing Bill.com's suite seem satisfied, having used it successfully over the long term.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Melanie
Professional Training & Coaching, 1-10 employees
More than a year
July 2023
Bill.com is the slowest invoicing and funding provider of them all.
Bill.com is the slowest invoicing and funding provider of them all.
Pros
Bill.com maintains robust security measures and seamlessly integrates with most accounting platforms, ensuring reliable operations across financial systems.
Cons
The customer (not us) has considerable control over scheduling payment amounts and dates, even altering them after appearing paid. From our perspective, clarity on payment receipt before shipment is crucial. Unfortunately, the funding process via ACH takes 7-8 business days or longer, which lacks competitiveness. It's evident that besides the $79 software fee, much of their revenue stems from the float on both our receivables and payables. Ensuring prompt payments for all parties involved is paramount to us, minimizing waiting times.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Craig
Business Supplies and Equipment, 1-10 employees
Less than 6 months
July 2023