DealerCenter Reviews
62 Review(s)
softwareOverall Rating
4.7
62 Review(s)
Rating Distribution
5
(48)
4
(12)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
62 Review(s)
Rating Distribution
5
(48)
4
(12)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
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Time Used
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DealerCenter is Awesome!!
DealerCenter is Awesome!!
Pros
Dealer Center serves as our DMS, and we're truly impressed with its integration capabilities across various systems and our website. We highly recommend it!
Cons
The overall cost can significantly increase when adding a large number of products, making it a more expensive proposition. This escalation in expense can become quite substantial depending on the volume of products being integrated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ARIADNA
Automotive, 1-10 employees
More than a year
June 2024
DEALER CENTER IS A LIFE SAVER
DEALER CENTER IS A LIFE SAVER
Pros
As part of the CDK shutdown, Dealer Center has been crucial to keeping us operational. It has significantly reduced our time spent on finance with customers by allowing us to print forms instead of handwriting them. Cutstomer support team from Westlake provided invaluable support during this challenging time, spending hours programming all four of our stores and ensuring our team understood the system. Without her, we would have been lost. Many thanks to the entire team for their support during this crisis.
Cons
Currently, I haven't identified any downsides as we're effectively inputting deals.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LORI
Automotive, 101-500 employees
Less than 6 months
June 2024
DealerCenter the DMS you need
DealerCenter the DMS you need
Pros
I find Dealer Center to be an excellent and simple platform that helps me efficiently accomplish my work.
Cons
Although it does come at a slightly higher cost compared to alternatives, Dealer Center delivers considerable value through its robust features and comprehensive support, making it a worthwhile investment for business operations.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Mohamed
Automotive, 1-10 employees
More than a year
June 2024
Not worth the price
Not worth the price
Pros
The ability to view nearby cars for sale and their prices is very convenient.
Cons
I find the process for adding inventory and the overall setup to be less intuitive.
Ease of use
4
Value for money
3
Customer Support
10
Functionality
4
Katelynn
Automotive, 1-10 employees
June 2024
Great Company
Great Company
Pros
Dealer Center is affordable and offers a user-customizable website with numerous options to tailor to my needs.
Cons
Since we haven't used it long enough, we haven't encountered any cons yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Automotive, 1-10 employees
Less than 6 months
May 2024
Dealer Center Software Is THE BEST
Dealer Center Software Is THE BEST
Pros
Being able to submit applications to multiple lenders simultaneously is a game-changer! Compared to Frazer, Dealer Center feels cutting-edge.
Cons
There are no drawbacks; this all-in-one software efficiently manages my daily business operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARCOS
Automotive, 1-10 employees
Less than a year
April 2024
Dealer Center DMS
Dealer Center DMS
Pros
I appreciate the seamless integration of vehicle and customer databases.
Cons
I believe Dealer Center could benefit from a more user-intuitive interface.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Dawn
Automotive, 1-10 employees
More than a year
March 2024
The best customer service
The best customer service
Pros
The exceptional customer support makes managing everything easy
Cons
My business operations are significantly dependent on DC. Dealer Center plays a crucial role in the day-to-day management of my business activities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Max
Retail, 1-10 employees
More than a year
March 2024
Great crm/dms system
Great crm/dms system
Pros
Dealer Center allows me to centralize control over everything, from my website and inventory to customer management.
Cons
The billing cycles have a slight delay, which is less than ideal for my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
TAMI
Automotive, 1-10 employees
More than a year
March 2024
Ease of use
Ease of use
Pros
Their customer service team promptly returned my call regarding print packs assistance.
Cons
As of now, I can't think of any cons to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shekhar
Automotive, 1-10 employees
Less than a year
March 2024
Dealer Center Review
Dealer Center Review
Pros
I enjoy the convenience of submitting to multiple lenders through Dealer Center. Their customer team is always there for me.
Cons
Occasionally, the software encounters minor glitches that can disrupt workflow, albeit infrequently. These minor hiccups, while not pervasive, underscore the need for occasional updates and optimizations to maintain seamless operation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JOHN
Automotive, 1-10 employees
More than a year
March 2024
Buy Here Pay Here
Buy Here Pay Here
Pros
Managing payments and handling all aspects of operations is incredibly intuitive and efficient with Dealer Center.
Cons
Understanding the balance forward feature isn't easy yet.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anthony
Transportation/Trucking/Railroad, 1-10 employees
More than a year
March 2024
Dealer center feed back
Dealer center feed back
Pros
Dealer Center is easy to use. Their customer service team is incredibly helpful.
Cons
I found the customer support team less than helpful during an inventory transfer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ray
Automotive, 1-10 employees
Less than 6 months
February 2024
Dealer Review
Dealer Review
Pros
The ease of use, responsive website, and excellent support from their team make Dealer Center stand out.
Cons
Occasionally, it can become intricate and unclear in its operation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Retail, 1-10 employees
More than a year
January 2024
Dusty Miller
Dusty Miller
Pros
Dealer Center consolidates a wealth of valuable information into one location.
Cons
While AI features haven't been integrated yet, I anticipate their forthcoming inclusion.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Dusty
Retail, 11-50 employees
Less than a year
December 2023
Great CRM to work in!
Great CRM to work in!
Pros
The interface and user experience are smooth and intuitive. I especially like the customizable dealer dashboard on the main page.
Cons
Sometimes, there's a noticeable drop in load speeds when using the VPN for the USA server, requiring around 4 to 5 seconds to access the intended window. Additionally, I initially struggled to locate customer information like ZIP codes and locations, which are unexpectedly housed in the "Credit App" section of this CRM.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vladyslav
Retail, 11-50 employees
Less than 6 months
December 2023
Easy access
Easy access
Pros
Dealer Center provides access to a variety of finance companies.
Cons
The cost isn't exorbitant, but considering that finance companies also pay fees, I believe it could be offered at no charge.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Automotive, 1-10 employees
More than a year
November 2023
Very accurate
Very accurate
Pros
It's a comprehensive system that gives me full control over my business operations.
Cons
Updating the customer tabs would streamline processes and reduce unnecessary steps.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Judith
Automotive, 1-10 employees
Less than 6 months
October 2023
Great customer service
Great customer service
Pros
Tracking my inventory and sales is effortless with Dealer Center.
Cons
Dealer Center is the only product I wholeheartedly recommend without hesitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerome
Automotive, 1-10 employees
More than a year
October 2023
Very Great Platform!
Very Great Platform!
Pros
Having everything in one platform makes tracking inventory, customers, and sales results much easier.
Cons
There are no issues to report; this comprehensive platform makes operations seamless!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brad
Automotive, 1-10 employees
Less than 6 months
September 2023
Dealercenter
Dealercenter
Pros
Dealer Center is user-friendly, and custmoer support has been an invaluable support, always ready to assist.
Cons
I can't find any downsides; Dealercenter's value justifies its cost over other platforms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Douglas
Automotive, 1-10 employees
More than a year
September 2023
Wow! Great product, and My rep [sensitive content hidden] is awesome!
Wow! Great product, and My rep [sensitive content hidden] is awesome!
Pros
I'm really impressed with Dealer Center! It's perfect for our smaller dealership, making it incredibly easy to handle deals with multiple lenders simultaneously. The support from team has been outstanding. Her understanding of our dealership's needs and her patience have been invaluable.
Cons
Occasionally, it can encounter bugs, but I've realized that often it's due to my haste and oversight in reviewing my work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
fayez
Automotive, 1-10 employees
More than a year
August 2023
The only all in one solution in the industry!
The only all in one solution in the industry!
Pros
After using DealerCarSearch, Frazer, and 700 Credit, discovering Dealer Center was a game-changer. It's the only all-in-one solution that seamlessly integrates DMS and website functionalities, along with excellent CRM capabilities. Plus, it's more affordable and offers superior features. Independent dealerships should definitely consider Dealer Center.
Cons
I'm disappointed that my favorite representative has been promoted; I'll miss her valuable support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Automotive, 1-10 employees
Less than a year
July 2023
Best Inventory Management Program Ever!
Best Inventory Management Program Ever!
Pros
The customer service at Dealer Center is exemplary. They go above and beyond to resolve any issues promptly.
Cons
One drawback is the inability to customize notifications for specific leads. Despite my role as a sales manager with no involvement in service, I still receive notifications for all service leads from the website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gavin
Automotive, 1-10 employees
Less than a year
July 2023
DealerCenter is the best software for car dealerships! All in one solution!
DealerCenter is the best software for car dealerships! All in one solution!
Pros
Dealer Center is indispensable for every aspect of my business. It's the best software I've found for car dealerships, handling everything from inventory management to customer relations with ease. Switching from 700 Credit to Dealer Center has also saved me a significant amount of money. I can't imagine managing my business without it. Support team has been incredibly helpful and capable, a true asset to my operations.
Cons
Unfortunately, there's no free DealerCenter swag available, and there are no dealer meetings or workshops held in Arkansas.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Automotive, 1-10 employees
More than a year
May 2023
The best one stop software shop in the industry
The best one stop software shop in the industry
Pros
I've relied on DealerCenter across various dealerships for years in my consulting work. Whenever I start at a new shop, transitioning to DealerCenter is my top priority. It truly stands out as the most comprehensive solution in the industry, streamlining all my processes. Their DMS is unparalleled, allowing me to submit to all my lenders, including RouteOne and DealerTrack, from a single platform. I've also saved dealerships significant costs by switching them from 700 Credit to DealerCenter for credit pulls. It's not just affordable; it's essential for my business. Bravo, DealerCenter, and thank you to everyone involved in making it happen!
Cons
I wish there were more lender options available in Arkansas.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rob
Automotive, 1-10 employees
More than a year
May 2023
DealerCenter Experience
DealerCenter Experience
Pros
Keeping track of my customer communications and setting reminders for follow-ups has been incredibly helpful.
Cons
I find text messaging easier on the mobile app. But I just started using the program, so maybe I need to explore it more. If I don't mark a task as "completed," it still shows up in my notifications tab as unfinished even if I have done it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Gerald
Automotive, 1-10 employees
Less than 6 months
May 2023
CRM Training with [sensitive content hidden]
CRM Training with [sensitive content hidden]
Pros
Their support team demonstrated great patience and product knowledge. Even when faced with a question she couldn't immediately answer, she assured me she'd find out and get back to me. That level of dedication is something I truly appreciate.
Cons
I have nothing to add to this section.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carmen
Transportation/Trucking/Railroad, 1-10 employees
Less than a year
May 2023
DealerCenter Review
DealerCenter Review
Pros
Having an amazing tool is one thing, but having exceptional support is crucial for maximizing its effectiveness. Customer support team has been one of the best support team members I've ever worked with. Whether it's retraining or everyday assistance, she's always there to help.
Cons
I don't see any cons in this product other than that the customer should use it to its full potential, and even if you think you could, they can introduce something new to you.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
abdallah
Automotive, 1-10 employees
Less than 6 months
April 2023
Amazing servcie
Amazing servcie
Pros
I value its features, especially the customer service provided by them, its ease of use, and overall reliability.
Cons
Costs keep adding up even for basic online marketing, which should be a minimum feature included with the software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
sandeep
Automotive, 1-10 employees
Less than a year
April 2023
A must for every dealership.
A must for every dealership.
Pros
The reports are easy to navigate, and the system itself is intuitive and perfect for training new hires. We've activated almost all the essential items: DMS, CRM, credit pulls, website, and inventory exports to third-party websites. Overall, we're very pleased with the system.
Cons
Still too focused on WFS, WFI, and 'preferred' lenders. Customer support is in the Philippines from time to time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Automotive, 11-50 employees
More than a year
March 2023
DealerCenter Is an All in One Software!
DealerCenter Is an All in One Software!
Pros
What stands out about DealerCenter for me is having everything centralized in one location. The functions are smooth, and being cloud-based allows me to work from anywhere, whether at home or at an auction.
Cons
The feature I like least is the monthly price, but it is comparable to other DMS software, which doesn't include all-in-one services or cloud-based software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Automotive, 1-10 employees
More than a year
March 2023
Dealer Center Service Rep [sensitive content hidden]
Dealer Center Service Rep [sensitive content hidden]
Pros
The service and usability are exceptional. Our representative, team, goes above and beyond to ensure we have the right products and support for our business.
Cons
None... all is good!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Automotive, 1-10 employees
More than a year
March 2023
DealerCenter review
DealerCenter review
Pros
The reporting capabilities and analytical tools provided are exceptional and stand out from competitors in the industry. The robust reporting functionalities and advanced analytics offered by this platform are unmatched, providing comprehensive insights and data-driven decision-making support.
Cons
Customer support should improve in the future.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
More than a year
March 2023
Website cost and functionality
Website cost and functionality
Pros
It's user-friendly, comprehensive, competitively priced, and backed by great customer service.
Cons
The program does so much it takes a bit to learn it all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Automotive, 1-10 employees
Less than 6 months
February 2023
Happy dealer center user
Happy dealer center user
Pros
Being able to manage my entire business from one platform saves me a significant amount of time and simplifies the car selling process.
Cons
The only thing I don't like is that my Facebook integration isn't fully set up, but my rep is working on it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mely
Automotive, 1-10 employees
Less than a year
February 2023
Dealercenter Changed my business
Dealercenter Changed my business
Pros
I love how easy it is to manage my website and inventory using DealerCenter's homepage and app. Customers can easily submit applications via my website, making the sales process smoother.
Cons
While the pricing is my least favorite aspect of the software, I genuinely love its overall functionality and features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Harvey
Automotive, 1-10 employees
More than a year
February 2023
Excellent
Excellent
Pros
Our representative, has always been responsive to our questions and requests. Her assistance has been invaluable.
Cons
There's nothing I can really complain about right now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brenda
Automotive, 1-10 employees
More than a year
January 2023
Best software around for car independent dealerships
Best software around for car independent dealerships
Pros
Managing our entire business from one platform with DealerCenter has been a game-changer. Their CRM is top-notch, the inventory management is user-friendly, and the ability to submit to all lenders in one system, including RouteOne, is incredibly efficient. Switching from Frazer was seamless, and they even migrated all our data at no extra cost, saving us time and hassle. If you're an independent dealer, DealerCenter is a must!
Cons
I really can't find anything negative to say about DealerCenter; it meets all my expectations and needs perfectly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eric
Automotive, 1-10 employees
More than a year
January 2023
Best Software and Service in the Industry
Best Software and Service in the Industry
Pros
DealerCenter is part of our daily routine across our three dealerships. It's incredibly user-friendly, and the support from my rep Mackenzie has exceeded all expectations.
Cons
How do you even answer a question like this when I give 5 stars for everything!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Automotive, 1-10 employees
Less than a year
December 2022
Seller Center
Seller Center
Pros
The design is striking and exceptionally intuitive. I would recommend this to anyone, even those not very familiar with computers. Desktop and mobile features for assessing strategies are straightforward to integrate.
Cons
The con is that state rules compromise the full impact of the doorway sellers' offers that may be valuable in specific circumstances, like filling out paperwork for newcomers who might not remember where clients should sign documentation.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 1-10 employees
December 2022
Worth the Switch!
Worth the Switch!
Pros
Transitioning from Dealr.Cloud to DealerCenter seemed daunting at first, but thanks to the DealerCenter support team, it was made incredibly easy. Their knowledge and quick response time made all the difference. I'd recommend DealerCenter without hesitation!
Cons
It can be intimidating at first because they literally have and can do EVERYTHING you need for your dealership, but with the help of my reps, who are always happy to help and point me in the right direction, it's worth taking the time to learn.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Octavio
Automotive, 1-10 employees
Less than 6 months
December 2022
DealerCenter review
DealerCenter review
Pros
It's easy to use for accounting purposes and allows for greater market creation.
Cons
Not too many drawbacks, but it must be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mahmoud
Accounting, 11-50 employees
More than a year
November 2022
Great for Auto Dealers
Great for Auto Dealers
Pros
We appreciate its ease of use and fair pricing for credit reports, as well as its ability to save all necessary data for other approvals.
Cons
I wish there were more lenders using the software, but they are being added.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Jay
Automotive, 11-50 employees
More than a year
November 2022
Dealer Center is comprehensive and efficient
Dealer Center is comprehensive and efficient
Pros
It fulfills all our business needs and more in one package. Plus, support team is amazing!!!
Cons
We haven't experienced anything we would consider negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Automotive, 1-10 employees
Less than 6 months
November 2022
Excellent choice for customer support automation.
Excellent choice for customer support automation.
Pros
It is quite literally a customer support manager for my company. DealerCenter has the ability to quickly create and modify templates as per your needs, which would make your workflow a lot smoother. Our clients have the confidence that whenever they approach us for support, at least someone will be there to respond, even if its just the software. We have created a lot of commonly used email and text templates that make our work faster and keep our clients happy. They have assigned an agent to us to specifically deal with our companys problems, and it feels great to be catered to this extent.
Cons
They price the features based on how much they are used, which is a very strang thing to do for such a large service provider. We started using it because it didnt add much to the price we already paid, but the price quickly rose to the point where the benefits were overshadowed by the price. Its not good for reporting; if youre looking for something with better reporting capabilities, look elsewhere. And they update the system out of nowhere, which would even interrupt your workflow, and youd have no prior information about it.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Hannah H.
Retail, 11-50 employees
October 2022
Great for Submitting to All Lenders
Great for Submitting to All Lenders
Pros
Since joining DealerCenter, my rep has been incredibly helpful throughout the entire process. Having all my DealerTrack lenders integrated through the DMS has been invaluable for submitting and comparing offers within the system.
Cons
Great system, no complaints. Thank you for the great customer support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carmelo
Automotive, 1-10 employees
Less than 6 months
October 2022
Nowcom Review
Nowcom Review
Pros
DealerCenter provides a fantastic ecosystem for car dealers, especially independents. It's cost-effective with a great selection of customizable features, plus they offer free trials.
Cons
For features vs. cost, there's nothing much to dislike about these products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Automotive, 1-10 employees
Less than a year
October 2022
Deals and Inventory
Deals and Inventory
Pros
What I appreciate most about DealerCenter is how user-friendly it is. I use it daily not only for managing inventory but also for handling Westlake finance deals and cash transactions.
Cons
At the moment, there's nothing I don't like.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Alioth
Automotive, 1-10 employees
Less than a year
October 2022
Best in this space
Best in this space
Pros
The software's seamless integration between different domains makes it incredibly beneficial for customers.
Cons
Some features are hard to understand at first, but later on, they become easily understandable.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Abhilash
Accounting, 500+ employees
More than a year
October 2022
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DealerCenter is Awesome!!
DealerCenter is Awesome!!
Pros
Dealer Center serves as our DMS, and we're truly impressed with its integration capabilities across various systems and our website. We highly recommend it!
Cons
The overall cost can significantly increase when adding a large number of products, making it a more expensive proposition. This escalation in expense can become quite substantial depending on the volume of products being integrated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ARIADNA
Automotive, 1-10 employees
More than a year
June 2024
DEALER CENTER IS A LIFE SAVER
DEALER CENTER IS A LIFE SAVER
Pros
As part of the CDK shutdown, Dealer Center has been crucial to keeping us operational. It has significantly reduced our time spent on finance with customers by allowing us to print forms instead of handwriting them. Cutstomer support team from Westlake provided invaluable support during this challenging time, spending hours programming all four of our stores and ensuring our team understood the system. Without her, we would have been lost. Many thanks to the entire team for their support during this crisis.
Cons
Currently, I haven't identified any downsides as we're effectively inputting deals.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LORI
Automotive, 101-500 employees
Less than 6 months
June 2024
DealerCenter the DMS you need
DealerCenter the DMS you need
Pros
I find Dealer Center to be an excellent and simple platform that helps me efficiently accomplish my work.
Cons
Although it does come at a slightly higher cost compared to alternatives, Dealer Center delivers considerable value through its robust features and comprehensive support, making it a worthwhile investment for business operations.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Mohamed
Automotive, 1-10 employees
More than a year
June 2024
Not worth the price
Not worth the price
Pros
The ability to view nearby cars for sale and their prices is very convenient.
Cons
I find the process for adding inventory and the overall setup to be less intuitive.
Ease of use
4
Value for money
3
Customer Support
10
Functionality
4
Katelynn
Automotive, 1-10 employees
June 2024
Great Company
Great Company
Pros
Dealer Center is affordable and offers a user-customizable website with numerous options to tailor to my needs.
Cons
Since we haven't used it long enough, we haven't encountered any cons yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Automotive, 1-10 employees
Less than 6 months
May 2024
Dealer Center Software Is THE BEST
Dealer Center Software Is THE BEST
Pros
Being able to submit applications to multiple lenders simultaneously is a game-changer! Compared to Frazer, Dealer Center feels cutting-edge.
Cons
There are no drawbacks; this all-in-one software efficiently manages my daily business operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARCOS
Automotive, 1-10 employees
Less than a year
April 2024
Dealer Center DMS
Dealer Center DMS
Pros
I appreciate the seamless integration of vehicle and customer databases.
Cons
I believe Dealer Center could benefit from a more user-intuitive interface.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Dawn
Automotive, 1-10 employees
More than a year
March 2024
The best customer service
The best customer service
Pros
The exceptional customer support makes managing everything easy
Cons
My business operations are significantly dependent on DC. Dealer Center plays a crucial role in the day-to-day management of my business activities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Max
Retail, 1-10 employees
More than a year
March 2024
Great crm/dms system
Great crm/dms system
Pros
Dealer Center allows me to centralize control over everything, from my website and inventory to customer management.
Cons
The billing cycles have a slight delay, which is less than ideal for my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
TAMI
Automotive, 1-10 employees
More than a year
March 2024
Ease of use
Ease of use
Pros
Their customer service team promptly returned my call regarding print packs assistance.
Cons
As of now, I can't think of any cons to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shekhar
Automotive, 1-10 employees
Less than a year
March 2024
Dealer Center Review
Dealer Center Review
Pros
I enjoy the convenience of submitting to multiple lenders through Dealer Center. Their customer team is always there for me.
Cons
Occasionally, the software encounters minor glitches that can disrupt workflow, albeit infrequently. These minor hiccups, while not pervasive, underscore the need for occasional updates and optimizations to maintain seamless operation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JOHN
Automotive, 1-10 employees
More than a year
March 2024
Buy Here Pay Here
Buy Here Pay Here
Pros
Managing payments and handling all aspects of operations is incredibly intuitive and efficient with Dealer Center.
Cons
Understanding the balance forward feature isn't easy yet.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anthony
Transportation/Trucking/Railroad, 1-10 employees
More than a year
March 2024
Dealer center feed back
Dealer center feed back
Pros
Dealer Center is easy to use. Their customer service team is incredibly helpful.
Cons
I found the customer support team less than helpful during an inventory transfer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ray
Automotive, 1-10 employees
Less than 6 months
February 2024
Dealer Review
Dealer Review
Pros
The ease of use, responsive website, and excellent support from their team make Dealer Center stand out.
Cons
Occasionally, it can become intricate and unclear in its operation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Retail, 1-10 employees
More than a year
January 2024
Dusty Miller
Dusty Miller
Pros
Dealer Center consolidates a wealth of valuable information into one location.
Cons
While AI features haven't been integrated yet, I anticipate their forthcoming inclusion.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Dusty
Retail, 11-50 employees
Less than a year
December 2023
Great CRM to work in!
Great CRM to work in!
Pros
The interface and user experience are smooth and intuitive. I especially like the customizable dealer dashboard on the main page.
Cons
Sometimes, there's a noticeable drop in load speeds when using the VPN for the USA server, requiring around 4 to 5 seconds to access the intended window. Additionally, I initially struggled to locate customer information like ZIP codes and locations, which are unexpectedly housed in the "Credit App" section of this CRM.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vladyslav
Retail, 11-50 employees
Less than 6 months
December 2023
Easy access
Easy access
Pros
Dealer Center provides access to a variety of finance companies.
Cons
The cost isn't exorbitant, but considering that finance companies also pay fees, I believe it could be offered at no charge.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Automotive, 1-10 employees
More than a year
November 2023
Very accurate
Very accurate
Pros
It's a comprehensive system that gives me full control over my business operations.
Cons
Updating the customer tabs would streamline processes and reduce unnecessary steps.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Judith
Automotive, 1-10 employees
Less than 6 months
October 2023
Great customer service
Great customer service
Pros
Tracking my inventory and sales is effortless with Dealer Center.
Cons
Dealer Center is the only product I wholeheartedly recommend without hesitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerome
Automotive, 1-10 employees
More than a year
October 2023
Very Great Platform!
Very Great Platform!
Pros
Having everything in one platform makes tracking inventory, customers, and sales results much easier.
Cons
There are no issues to report; this comprehensive platform makes operations seamless!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brad
Automotive, 1-10 employees
Less than 6 months
September 2023
Dealercenter
Dealercenter
Pros
Dealer Center is user-friendly, and custmoer support has been an invaluable support, always ready to assist.
Cons
I can't find any downsides; Dealercenter's value justifies its cost over other platforms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Douglas
Automotive, 1-10 employees
More than a year
September 2023
Wow! Great product, and My rep [sensitive content hidden] is awesome!
Wow! Great product, and My rep [sensitive content hidden] is awesome!
Pros
I'm really impressed with Dealer Center! It's perfect for our smaller dealership, making it incredibly easy to handle deals with multiple lenders simultaneously. The support from team has been outstanding. Her understanding of our dealership's needs and her patience have been invaluable.
Cons
Occasionally, it can encounter bugs, but I've realized that often it's due to my haste and oversight in reviewing my work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
fayez
Automotive, 1-10 employees
More than a year
August 2023
The only all in one solution in the industry!
The only all in one solution in the industry!
Pros
After using DealerCarSearch, Frazer, and 700 Credit, discovering Dealer Center was a game-changer. It's the only all-in-one solution that seamlessly integrates DMS and website functionalities, along with excellent CRM capabilities. Plus, it's more affordable and offers superior features. Independent dealerships should definitely consider Dealer Center.
Cons
I'm disappointed that my favorite representative has been promoted; I'll miss her valuable support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Automotive, 1-10 employees
Less than a year
July 2023
Best Inventory Management Program Ever!
Best Inventory Management Program Ever!
Pros
The customer service at Dealer Center is exemplary. They go above and beyond to resolve any issues promptly.
Cons
One drawback is the inability to customize notifications for specific leads. Despite my role as a sales manager with no involvement in service, I still receive notifications for all service leads from the website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gavin
Automotive, 1-10 employees
Less than a year
July 2023
DealerCenter is the best software for car dealerships! All in one solution!
DealerCenter is the best software for car dealerships! All in one solution!
Pros
Dealer Center is indispensable for every aspect of my business. It's the best software I've found for car dealerships, handling everything from inventory management to customer relations with ease. Switching from 700 Credit to Dealer Center has also saved me a significant amount of money. I can't imagine managing my business without it. Support team has been incredibly helpful and capable, a true asset to my operations.
Cons
Unfortunately, there's no free DealerCenter swag available, and there are no dealer meetings or workshops held in Arkansas.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Automotive, 1-10 employees
More than a year
May 2023
The best one stop software shop in the industry
The best one stop software shop in the industry
Pros
I've relied on DealerCenter across various dealerships for years in my consulting work. Whenever I start at a new shop, transitioning to DealerCenter is my top priority. It truly stands out as the most comprehensive solution in the industry, streamlining all my processes. Their DMS is unparalleled, allowing me to submit to all my lenders, including RouteOne and DealerTrack, from a single platform. I've also saved dealerships significant costs by switching them from 700 Credit to DealerCenter for credit pulls. It's not just affordable; it's essential for my business. Bravo, DealerCenter, and thank you to everyone involved in making it happen!
Cons
I wish there were more lender options available in Arkansas.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rob
Automotive, 1-10 employees
More than a year
May 2023
DealerCenter Experience
DealerCenter Experience
Pros
Keeping track of my customer communications and setting reminders for follow-ups has been incredibly helpful.
Cons
I find text messaging easier on the mobile app. But I just started using the program, so maybe I need to explore it more. If I don't mark a task as "completed," it still shows up in my notifications tab as unfinished even if I have done it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Gerald
Automotive, 1-10 employees
Less than 6 months
May 2023
CRM Training with [sensitive content hidden]
CRM Training with [sensitive content hidden]
Pros
Their support team demonstrated great patience and product knowledge. Even when faced with a question she couldn't immediately answer, she assured me she'd find out and get back to me. That level of dedication is something I truly appreciate.
Cons
I have nothing to add to this section.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carmen
Transportation/Trucking/Railroad, 1-10 employees
Less than a year
May 2023
DealerCenter Review
DealerCenter Review
Pros
Having an amazing tool is one thing, but having exceptional support is crucial for maximizing its effectiveness. Customer support team has been one of the best support team members I've ever worked with. Whether it's retraining or everyday assistance, she's always there to help.
Cons
I don't see any cons in this product other than that the customer should use it to its full potential, and even if you think you could, they can introduce something new to you.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
abdallah
Automotive, 1-10 employees
Less than 6 months
April 2023
Amazing servcie
Amazing servcie
Pros
I value its features, especially the customer service provided by them, its ease of use, and overall reliability.
Cons
Costs keep adding up even for basic online marketing, which should be a minimum feature included with the software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
sandeep
Automotive, 1-10 employees
Less than a year
April 2023
A must for every dealership.
A must for every dealership.
Pros
The reports are easy to navigate, and the system itself is intuitive and perfect for training new hires. We've activated almost all the essential items: DMS, CRM, credit pulls, website, and inventory exports to third-party websites. Overall, we're very pleased with the system.
Cons
Still too focused on WFS, WFI, and 'preferred' lenders. Customer support is in the Philippines from time to time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Automotive, 11-50 employees
More than a year
March 2023
DealerCenter Is an All in One Software!
DealerCenter Is an All in One Software!
Pros
What stands out about DealerCenter for me is having everything centralized in one location. The functions are smooth, and being cloud-based allows me to work from anywhere, whether at home or at an auction.
Cons
The feature I like least is the monthly price, but it is comparable to other DMS software, which doesn't include all-in-one services or cloud-based software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Automotive, 1-10 employees
More than a year
March 2023
Dealer Center Service Rep [sensitive content hidden]
Dealer Center Service Rep [sensitive content hidden]
Pros
The service and usability are exceptional. Our representative, team, goes above and beyond to ensure we have the right products and support for our business.
Cons
None... all is good!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Automotive, 1-10 employees
More than a year
March 2023
DealerCenter review
DealerCenter review
Pros
The reporting capabilities and analytical tools provided are exceptional and stand out from competitors in the industry. The robust reporting functionalities and advanced analytics offered by this platform are unmatched, providing comprehensive insights and data-driven decision-making support.
Cons
Customer support should improve in the future.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
More than a year
March 2023
Website cost and functionality
Website cost and functionality
Pros
It's user-friendly, comprehensive, competitively priced, and backed by great customer service.
Cons
The program does so much it takes a bit to learn it all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Automotive, 1-10 employees
Less than 6 months
February 2023
Happy dealer center user
Happy dealer center user
Pros
Being able to manage my entire business from one platform saves me a significant amount of time and simplifies the car selling process.
Cons
The only thing I don't like is that my Facebook integration isn't fully set up, but my rep is working on it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mely
Automotive, 1-10 employees
Less than a year
February 2023
Dealercenter Changed my business
Dealercenter Changed my business
Pros
I love how easy it is to manage my website and inventory using DealerCenter's homepage and app. Customers can easily submit applications via my website, making the sales process smoother.
Cons
While the pricing is my least favorite aspect of the software, I genuinely love its overall functionality and features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Harvey
Automotive, 1-10 employees
More than a year
February 2023
Excellent
Excellent
Pros
Our representative, has always been responsive to our questions and requests. Her assistance has been invaluable.
Cons
There's nothing I can really complain about right now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brenda
Automotive, 1-10 employees
More than a year
January 2023
Best software around for car independent dealerships
Best software around for car independent dealerships
Pros
Managing our entire business from one platform with DealerCenter has been a game-changer. Their CRM is top-notch, the inventory management is user-friendly, and the ability to submit to all lenders in one system, including RouteOne, is incredibly efficient. Switching from Frazer was seamless, and they even migrated all our data at no extra cost, saving us time and hassle. If you're an independent dealer, DealerCenter is a must!
Cons
I really can't find anything negative to say about DealerCenter; it meets all my expectations and needs perfectly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eric
Automotive, 1-10 employees
More than a year
January 2023
Best Software and Service in the Industry
Best Software and Service in the Industry
Pros
DealerCenter is part of our daily routine across our three dealerships. It's incredibly user-friendly, and the support from my rep Mackenzie has exceeded all expectations.
Cons
How do you even answer a question like this when I give 5 stars for everything!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Automotive, 1-10 employees
Less than a year
December 2022
Seller Center
Seller Center
Pros
The design is striking and exceptionally intuitive. I would recommend this to anyone, even those not very familiar with computers. Desktop and mobile features for assessing strategies are straightforward to integrate.
Cons
The con is that state rules compromise the full impact of the doorway sellers' offers that may be valuable in specific circumstances, like filling out paperwork for newcomers who might not remember where clients should sign documentation.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 1-10 employees
December 2022
Worth the Switch!
Worth the Switch!
Pros
Transitioning from Dealr.Cloud to DealerCenter seemed daunting at first, but thanks to the DealerCenter support team, it was made incredibly easy. Their knowledge and quick response time made all the difference. I'd recommend DealerCenter without hesitation!
Cons
It can be intimidating at first because they literally have and can do EVERYTHING you need for your dealership, but with the help of my reps, who are always happy to help and point me in the right direction, it's worth taking the time to learn.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Octavio
Automotive, 1-10 employees
Less than 6 months
December 2022
DealerCenter review
DealerCenter review
Pros
It's easy to use for accounting purposes and allows for greater market creation.
Cons
Not too many drawbacks, but it must be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mahmoud
Accounting, 11-50 employees
More than a year
November 2022
Great for Auto Dealers
Great for Auto Dealers
Pros
We appreciate its ease of use and fair pricing for credit reports, as well as its ability to save all necessary data for other approvals.
Cons
I wish there were more lenders using the software, but they are being added.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Jay
Automotive, 11-50 employees
More than a year
November 2022
Dealer Center is comprehensive and efficient
Dealer Center is comprehensive and efficient
Pros
It fulfills all our business needs and more in one package. Plus, support team is amazing!!!
Cons
We haven't experienced anything we would consider negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Automotive, 1-10 employees
Less than 6 months
November 2022
Excellent choice for customer support automation.
Excellent choice for customer support automation.
Pros
It is quite literally a customer support manager for my company. DealerCenter has the ability to quickly create and modify templates as per your needs, which would make your workflow a lot smoother. Our clients have the confidence that whenever they approach us for support, at least someone will be there to respond, even if its just the software. We have created a lot of commonly used email and text templates that make our work faster and keep our clients happy. They have assigned an agent to us to specifically deal with our companys problems, and it feels great to be catered to this extent.
Cons
They price the features based on how much they are used, which is a very strang thing to do for such a large service provider. We started using it because it didnt add much to the price we already paid, but the price quickly rose to the point where the benefits were overshadowed by the price. Its not good for reporting; if youre looking for something with better reporting capabilities, look elsewhere. And they update the system out of nowhere, which would even interrupt your workflow, and youd have no prior information about it.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Hannah H.
Retail, 11-50 employees
October 2022
Great for Submitting to All Lenders
Great for Submitting to All Lenders
Pros
Since joining DealerCenter, my rep has been incredibly helpful throughout the entire process. Having all my DealerTrack lenders integrated through the DMS has been invaluable for submitting and comparing offers within the system.
Cons
Great system, no complaints. Thank you for the great customer support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carmelo
Automotive, 1-10 employees
Less than 6 months
October 2022
Nowcom Review
Nowcom Review
Pros
DealerCenter provides a fantastic ecosystem for car dealers, especially independents. It's cost-effective with a great selection of customizable features, plus they offer free trials.
Cons
For features vs. cost, there's nothing much to dislike about these products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Automotive, 1-10 employees
Less than a year
October 2022
Deals and Inventory
Deals and Inventory
Pros
What I appreciate most about DealerCenter is how user-friendly it is. I use it daily not only for managing inventory but also for handling Westlake finance deals and cash transactions.
Cons
At the moment, there's nothing I don't like.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Alioth
Automotive, 1-10 employees
Less than a year
October 2022
Best in this space
Best in this space
Pros
The software's seamless integration between different domains makes it incredibly beneficial for customers.
Cons
Some features are hard to understand at first, but later on, they become easily understandable.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Abhilash
Accounting, 500+ employees
More than a year
October 2022