DealerCenter Reviews

Pros

I can easily run autochecks, perform appraisals and obtain valuations, so as a wholesaler tool it covers several of my needs.

Cons

The home screen feels cluttered and needs simplification I don't need to see so much information right on the main screen.

Pros

For the price, I think it's a really great, full-featured system and I like how easy it is to integrate with other tools.

Cons

Over time they've pushed frequent updates that are supposed to make things better but I have found the product becoming less user-friendly new releases often introduce more bugs and cause the platform to run slower. The more they try to improve it, the more the overall usability and core functionality seem to suffer.

Pros

It is an all-in-one access tool and a one-stop shop for dealerships

Cons

lately it is getting glitchy, especially when I try to change approval fees and similar settings

Pros

The standout feature of DealerCenter is how simple it is to use.

Cons

I have found that my least favorite aspect of DealerCenter is that tracking down older deals can be pretty difficult at times.

Pros

Leads and auto-check work smoothly and I actually find this platform really pleasant to use day-to-day.

Cons

To be honest I have zero complaints to report.

Pros

I can see real integration potential to eliminate Fraser and the separate website and to stop Cuddle from existing as its own standalone system, among other things.

Cons

We need more hands-on support to help with integrations and to phase out overlapping services that we're currently maintaining.

Pros

It is very easy processing a deal and actually get funded quickly.

Cons

Honestly I don't have a single complaint to mention about DealerCenter whatsoever.

Pros

The site is really easy to use and I was able to teach myself how everything works without any help.

Cons

But the inventory list doesn't show up for me when I log in, so I cannot access it as expected.

Pros

It is very accessible and highly versatile in how it can be used

Cons

Honestly I cannot point to any downsides every piece of vehicle information and the steps for processing an application are included

Pros

Everyone on the staff I have interacted with has been genuinely kind and professional which I really like. We also found it surprisingly easy to migrate all of our data and get our account completely set up without many headaches.

Cons

I did notice that a number of the features take a little while for me to figure out which can slow things down when I am trying to move quickly.

Pros

Their responses are professional and the ream is incredibly efficient.

Cons

As a new user and total beginner, I am realizing there's a lot to learn with this platformlolbut I am doing everything I can to pick it up and figure out all the features.

Pros

There are so many tools that it can become a bit confusing to navigate at times but I think the recent upgrades are essential. I am relieved I can call support and they always help me out.

Cons

I find the upgrades a bit much at times, honestly but after I get used to the changes the system works alright for me.

Pros

The thing I like most is that I can handle the entire process within a single transaction....no jumping between screens, no repeated data entry and no unnecessary delays. Everything flows from start to finish in one smooth flow which saves me time and spares me from a lot of frustration. It just makes the whole experience feel efficient and thoughtfully designed.

Cons

No cons to share as all the features are excellent and genuinely simplify my daily tasks.

Pros

With this tool it's really simple to process deals from start to finish. The way it integrates with our website is smooth and trouble-free and the customer support has been consistently reliable whenever we've needed them.

Cons

That said I do run into quite a few glitches and the platform seems to update and change its behavior pretty frequently.

Pros

DealerCenter is really easy to navigate and their customer service has been exceptional.

Cons

I think the add-on features are expensive and I would love to have more options available.

Pros

I was impressed by their knowledge and how fast the process was. Overall I would definitely recommend them.

Cons

Everything about it seems good to me as there was not a long wait or any delays to speak of.

Pros

It helps me organize customers, schedule appointments, take notes and communicate more easily.

Cons

My only complaint is that I have to sign in again after being idle for so long.

Pros

I really like the clean presentation and how simple it is to log in and I also value that I can shift or change vehicles between deals without trouble.

Cons

From what I have seen it does not really meet the needs of a service station. So I'd like to see more tools for tracking vehicle maintenance and accounting that are tailored to that type of business.

Pros

There is a lot that I like but I am quite impressed with how well they organize the product options and how easy it is for me to access my selections.

Cons

At the moment I have nothing to report but the one change I'd recommend is establishing a clearer, more consistent line of communication with the reps.

Pros

DealerCenter is very easy to use. The interface is also user friendly and it's pretty accessible whenever I need it.

Cons

Personally I find the required fields annoying and having to change my password so frequently means I'd rather use an authenticator.