DealerCenter Reviews

Pros

The platform is very easy to use and the best thing is that I can reach every department of the dealership through the system.

Cons

Lately I have had trouble with pages loading and also with making phone calls plus I cannot send texts reliably.

Pros

This CRM is simply the best. Also it is easy to learn and simple to teach others.

Cons

I do notice it can be slow at times when processing applications and handling communications.

Pros

I love how it connects with different platforms and financial sources as it makes sharing data between systems smooth and easy.

Cons

One annoying issue is that it opens a new browser tab every time I click something that looks like it should open in the same window. It gets disruptive.

Pros

Every feature was explained clearly and I really like the layout as it is the best.

Cons

To be honest there is nothing negative I can point out as everything worked well and was explained in detail.

Pros

What I love about DealerCenter is how much it includes in one platform. As it brings together all the tools you need to run a dealership smoothly without issues. And for me the website integration stands out as the templates are great and make it easy for anyone to build a professional site.

Cons

Although their products are great but I think the pricing could be a bit more affordable for smaller dealerships.

Pros

Considering the price and available features this solution has worked really well for our team. As the affordability and functionality line up perfectly with everything we needed as a startup dealer.

Cons

Nothing too major but I'd like automatic syncing with QuickBooks so when we adjust a cost, it updates in the system automatically instead of us having to do it manually.

Pros

DealerCenter is very user-friendly and the support team is always helpful whenever I reach out.

Cons

The help screens can be a little tricky to navigate and sometimes make it hard to find what I need.

Pros

The platform is really easy to use. The customer support was amazing and helpful too. Overall I had a great experience.

Cons

Honestly I cannot think of anything negative to say about the service.

Pros

My rep and the rest of the team are the best. As she took more than an hour to walk me through Facebook marketing and I thought that was time well spent. I also like that it tracks my leads and shows where they're coming from.

Cons

It is worth noting that it's not free. Plus I find the team responsive but keep in mind their services are not inexpensive.

Pros

Lawana provided excellent support in her role as the Autocheck representative and I really like that I can view vehicle history reports directly through the DealerCenter mobile app.

Cons

My prior representative did not respond to my requests which frustrated me because I expected more timely communication and support from them.

Pros

There is nothing good to say. I was charged a lot without my consent and I feel the staff are dishonest. So be careful with the person who works there because they are always lying.

Cons

The place is chaotic as the staff seems to change every day. I spoke with the Rep, who helped me get started but within a few days, no one even remembered her.

Pros

I have been a DealerCenter user for years and it really serves as an all in one solution for everything I need. It handles cash deals, buy here pay here programs, bank interactions, marketing, inventory management, website hosting and more. Plus the team assisted me well with the Facebook posting tool and overall was very helpful!

Cons

As my business grows, I have noticed the costs can add up. Though I understand that sometimes you have to invest more now to avoid losing a lot more later.

Pros

The platform's user-friendly layout puts everything I need in one place making it easy to manage tasks. Also it has helped improve my Google visibility and made social media easier to handle. The customer support was especially helpful when I switched from V12 for posting on Facebook.

Cons

There is a bit of a learning curve as I have had to schedule several support calls. And since add-ons are sold separately, my costs can add up quickly.

Pros

As a dealer, I'd say this platform is a complete, all in one system that handles every part of running my dealership. Also the support team has been fantastic and special thanks to Sam Chung and Maryann Iglesias for all their help.

Cons

I'd love to have built-in email campaign features similar to MailChimp included so I could create and send marketing emails without switching to another tool.

Pros

In my experience DealerCenter covered nearly every category of dealership functionality we might possibly need.

Cons

Honestly I found the software far more complicated than necessary and kind of intimidating when I was just trying to wrap my head around its basics as it would be way more useful if they offered a stripped-down option with only the essentials for a small to average dealership. Every extra feature seemed to come with another price tag and required paid support to get it set up which just added to the frustration and turned an already crowded interface into something even more tangled. The developers, who often give themselves lofty titles like architect or engineer, seem to be proud of every elaborate idea they implement but in my view their innovations mostly appeal to other IT folks as they should try actually selling it to regular users and maybe they'd realize the rest of us aren't wowed by fancy, glorified calculators. To me the original purpose of the software has been overwhelmed by needless complexity and that undermines its value.

Pros

For our dealership operations, the features that have been a lifesaver include letting dealers submit new orders smoothly and ensuring those orders are handled precisely. I have found that once an order is finished, the invoice generation lets us begin monitoring its progress from shipping all the way to delivery. What I love most are the in-depth reports on dealer performance and the revenue analytics that support data-driven choices. DealerCenter really acts as the central hub for managing all our deals.

Cons

Genuinely I enjoy working with DealerCenter it has been a very satisfying experience. I feel confident giving it five stars because it consistently delivers top-tier results and meets our needs exceptionally well.

Pros

DealerCenter puts me in control of our entire customer activity and online lead management workflow. It gives us automation, timely alerts and built-in communication channels like SMS and email so I don't have to juggle multiple tools. It also helps shape the online shopping experience our customers expect and I trust it to be safe and secure while enabling us to analyze customer data and run marketing more effectively.

Cons

I found that it's a little challenging for new employees to get up to speed with the system and onboarding can take longer than I'd like.

Pros

The support rep is excellent and very experienced with the forms she was patient and extremely friendly.

Cons

No cons to share as everything about it is good

Pros

Dealer Center serves as our DMS, and we're truly impressed with its integration capabilities across various systems and our website. We highly recommend it!

Cons

The overall cost can significantly increase when adding a large number of products, making it a more expensive proposition. This escalation in expense can become quite substantial depending on the volume of products being integrated.

Pros

As part of the CDK shutdown, Dealer Center has been crucial to keeping us operational. It has significantly reduced our time spent on finance with customers by allowing us to print forms instead of handwriting them. Cutstomer support team from Westlake provided invaluable support during this challenging time, spending hours programming all four of our stores and ensuring our team understood the system. Without her, we would have been lost. Many thanks to the entire team for their support during this crisis.

Cons

Currently, I haven't identified any downsides as we're effectively inputting deals.