DealerCenter Reviews

Pros

Dealer Center is user-friendly, and custmoer support has been an invaluable support, always ready to assist.

Cons

I can't find any downsides; Dealercenter's value justifies its cost over other platforms.

Pros

I'm really impressed with Dealer Center! It's perfect for our smaller dealership, making it incredibly easy to handle deals with multiple lenders simultaneously. The support from team has been outstanding. Her understanding of our dealership's needs and her patience have been invaluable.

Cons

Occasionally, it can encounter bugs, but I've realized that often it's due to my haste and oversight in reviewing my work.

Pros

After using DealerCarSearch, Frazer, and 700 Credit, discovering Dealer Center was a game-changer. It's the only all-in-one solution that seamlessly integrates DMS and website functionalities, along with excellent CRM capabilities. Plus, it's more affordable and offers superior features. Independent dealerships should definitely consider Dealer Center.

Cons

I'm disappointed that my favorite representative has been promoted; I'll miss her valuable support.

Pros

The customer service at Dealer Center is exemplary. They go above and beyond to resolve any issues promptly.

Cons

One drawback is the inability to customize notifications for specific leads. Despite my role as a sales manager with no involvement in service, I still receive notifications for all service leads from the website.

Pros

DealerCenter has really been invaluable to the expansion of our dealership I credit much of that to my account manager, Bill Reilly, who consistently goes out of his way to help.

Cons

There's not a whole lot to complain about however, I would really appreciate seeing a wider selection of integrated lenders added to the platform.

Pros

Dealer Center is indispensable for every aspect of my business. It's the best software I've found for car dealerships, handling everything from inventory management to customer relations with ease. Switching from 700 Credit to Dealer Center has also saved me a significant amount of money. I can't imagine managing my business without it. Support team has been incredibly helpful and capable, a true asset to my operations.

Cons

Unfortunately, there's no free DealerCenter swag available, and there are no dealer meetings or workshops held in Arkansas.

Pros

I've relied on DealerCenter across various dealerships for years in my consulting work. Whenever I start at a new shop, transitioning to DealerCenter is my top priority. It truly stands out as the most comprehensive solution in the industry, streamlining all my processes. Their DMS is unparalleled, allowing me to submit to all my lenders, including RouteOne and DealerTrack, from a single platform. I've also saved dealerships significant costs by switching them from 700 Credit to DealerCenter for credit pulls. It's not just affordable; it's essential for my business. Bravo, DealerCenter, and thank you to everyone involved in making it happen!

Cons

I wish there were more lender options available in Arkansas.

Pros

Keeping track of my customer communications and setting reminders for follow-ups has been incredibly helpful.

Cons

I find text messaging easier on the mobile app. But I just started using the program, so maybe I need to explore it more. If I don't mark a task as "completed," it still shows up in my notifications tab as unfinished even if I have done it.

Pros

Their support team demonstrated great patience and product knowledge. Even when faced with a question she couldn't immediately answer, she assured me she'd find out and get back to me. That level of dedication is something I truly appreciate.

Cons

I have nothing to add to this section.

Pros

Having an amazing tool is one thing, but having exceptional support is crucial for maximizing its effectiveness. Customer support team has been one of the best support team members I've ever worked with. Whether it's retraining or everyday assistance, she's always there to help.

Cons

I don't see any cons in this product other than that the customer should use it to its full potential, and even if you think you could, they can introduce something new to you.

Pros

I value its features, especially the customer service provided by them, its ease of use, and overall reliability.

Cons

Costs keep adding up even for basic online marketing, which should be a minimum feature included with the software.

Pros

The reports are easy to navigate, and the system itself is intuitive and perfect for training new hires. We've activated almost all the essential items: DMS, CRM, credit pulls, website, and inventory exports to third-party websites. Overall, we're very pleased with the system.

Cons

Still too focused on WFS, WFI, and 'preferred' lenders. Customer support is in the Philippines from time to time.

Pros

What stands out about DealerCenter for me is having everything centralized in one location. The functions are smooth, and being cloud-based allows me to work from anywhere, whether at home or at an auction.

Cons

The feature I like least is the monthly price, but it is comparable to other DMS software, which doesn't include all-in-one services or cloud-based software.

Pros

The service and usability are exceptional. Our representative, team, goes above and beyond to ensure we have the right products and support for our business.

Cons

None... all is good!

Pros

The reporting capabilities and analytical tools provided are exceptional and stand out from competitors in the industry. The robust reporting functionalities and advanced analytics offered by this platform are unmatched, providing comprehensive insights and data-driven decision-making support.

Cons

Customer support should improve in the future.

Pros

There's a ton to learn from DealerCenter William was incredibly helpful, walking me through the training and taking the time to go over all of my questions thoroughly!

Cons

My frustration is that they don't integrate flooring companies into their system except for Westlake since Westlake is essentially their sister company.

Pros

It's user-friendly, comprehensive, competitively priced, and backed by great customer service.

Cons

The program does so much it takes a bit to learn it all.

Pros

Being able to manage my entire business from one platform saves me a significant amount of time and simplifies the car selling process.

Cons

The only thing I don't like is that my Facebook integration isn't fully set up, but my rep is working on it.

Pros

I love how easy it is to manage my website and inventory using DealerCenter's homepage and app. Customers can easily submit applications via my website, making the sales process smoother.

Cons

While the pricing is my least favorite aspect of the software, I genuinely love its overall functionality and features.

Pros

Our representative, has always been responsive to our questions and requests. Her assistance has been invaluable.

Cons

There's nothing I can really complain about right now.