DealerCenter Reviews

Pros

Managing our entire business from one platform with DealerCenter has been a game-changer. Their CRM is top-notch, the inventory management is user-friendly, and the ability to submit to all lenders in one system, including RouteOne, is incredibly efficient. Switching from Frazer was seamless, and they even migrated all our data at no extra cost, saving us time and hassle. If you're an independent dealer, DealerCenter is a must!

Cons

I really can't find anything negative to say about DealerCenter; it meets all my expectations and needs perfectly.

Pros

DealerCenter is part of our daily routine across our three dealerships. It's incredibly user-friendly, and the support from my rep Mackenzie has exceeded all expectations.

Cons

How do you even answer a question like this when I give 5 stars for everything!

Pros

The design is striking and exceptionally intuitive. I would recommend this to anyone, even those not very familiar with computers. Desktop and mobile features for assessing strategies are straightforward to integrate.

Cons

The con is that state rules compromise the full impact of the doorway sellers' offers that may be valuable in specific circumstances, like filling out paperwork for newcomers who might not remember where clients should sign documentation.

Pros

Transitioning from Dealr.Cloud to DealerCenter seemed daunting at first, but thanks to the DealerCenter support team, it was made incredibly easy. Their knowledge and quick response time made all the difference. I'd recommend DealerCenter without hesitation!

Cons

It can be intimidating at first because they literally have and can do EVERYTHING you need for your dealership, but with the help of my reps, who are always happy to help and point me in the right direction, it's worth taking the time to learn.

Pros

It's easy to use for accounting purposes and allows for greater market creation.

Cons

Not too many drawbacks, but it must be improved.

Pros

We appreciate its ease of use and fair pricing for credit reports, as well as its ability to save all necessary data for other approvals.

Cons

I wish there were more lenders using the software, but they are being added.

Pros

It fulfills all our business needs and more in one package. Plus, support team is amazing!!!

Cons

We haven't experienced anything we would consider negative.

Pros

It is quite literally a customer support manager for my company. DealerCenter has the ability to quickly create and modify templates as per your needs, which would make your workflow a lot smoother. Our clients have the confidence that whenever they approach us for support, at least someone will be there to respond, even if its just the software. We have created a lot of commonly used email and text templates that make our work faster and keep our clients happy. They have assigned an agent to us to specifically deal with our companys problems, and it feels great to be catered to this extent.

Cons

They price the features based on how much they are used, which is a very strang thing to do for such a large service provider. We started using it because it didnt add much to the price we already paid, but the price quickly rose to the point where the benefits were overshadowed by the price. Its not good for reporting; if youre looking for something with better reporting capabilities, look elsewhere. And they update the system out of nowhere, which would even interrupt your workflow, and youd have no prior information about it.

Pros

Since joining DealerCenter, my rep has been incredibly helpful throughout the entire process. Having all my DealerTrack lenders integrated through the DMS has been invaluable for submitting and comparing offers within the system.

Cons

Great system, no complaints. Thank you for the great customer support.

Pros

DealerCenter provides a fantastic ecosystem for car dealers, especially independents. It's cost-effective with a great selection of customizable features, plus they offer free trials.

Cons

For features vs. cost, there's nothing much to dislike about these products.

Pros

What I appreciate most about DealerCenter is how user-friendly it is. I use it daily not only for managing inventory but also for handling Westlake finance deals and cash transactions.

Cons

At the moment, there's nothing I don't like.

Pros

The software's seamless integration between different domains makes it incredibly beneficial for customers.

Cons

Some features are hard to understand at first, but later on, they become easily understandable.

Pros

The website is outstanding the landing page is beautifully designed and clearly put together. My representative, William R, has been wonderful and is always available to help when I need assistance.

Cons

Honestly I cannot think of anything I dislike about DealerCenter it meets my needs and I haven't encountered any problems that bother me.

Pros

I get all the tracking and organization features you'd expect from a top notch CRM and I pay far less for it than most competitors that offer a comparable set of tools.

Cons

For me integrations with other systems have been pretty inconsistent, working well sometimes but failing or being unreliable at other times.

Pros

It's a single destination that covers every one of my dealership's needs. Working with my rep Charisma is delightful she consistently goes the extra mile to help our team!

Cons

Multiple reps are assigned to my account

Pros

DealerCenter is really easy to use and I especially love the mobile app.

Cons

When I first log in it opens a second window.

Pros

One thing really like is how it ties into both our website and the banks as it lets me manage various tasks without having to leave the same interface.

Cons

I do think it gets a bit pricey once I start using some of their integrations, though.

Pros

Several platforms are combined into one system which keeps everything in one place for me.

Cons

Sometimes my rep is busy and when I need something immediately I may not be able to get it right then and there.

Pros

The platform runs smoothly and its numerous extra features genuinely simplify running my business.

Cons

In my experience, the sales and support teams have been extremely unprofessional and dishonest.

Pros

For me DealerCenter is a complete one-stop solution for everything I receive instant, excellent support from Mackenzie and their mobile app has many useful features.

Cons

The only problem we've encountered is being unable to manage multiple locations from a single account at once.